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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
28th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (15th)
 

Mindshare comparison

As of April 2025, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 0.7%, down from 1.1% compared to the previous year. The mindshare of Sauce Labs is 5.9%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

Michael Hutchison - PeerSpot reviewer
Static screenshots are the feature most often used, because they are a simple method of detecting problems
The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy. This is, admittedly, a minor complaint.
Joel Alonzo - PeerSpot reviewer
Metrics about testing across the company are easily accessible, and it's easy to get teams up and running
Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot. The other issue is that when you're behind a corporate proxy and inside a corporate network, it's a nightmare in general. And the problem that we've come up against over and over again is that a lot of our network staff don't want to open up giant CIDR blocks to internal traffic. Opening it up to one endpoint which is Sauce Labs, through a little API is perfectly fine. That's one IP address and it's no big deal. But for their virtual machines they have one jump box and that jump box contains an entire CIDR block that changes each time the tunnel starts up. In other words, if every call went into one IP and that got bounced back to a load balancer or net gateway, that would help a lot too. When I go to the network team and say, "Hey, we're using a product, a piece of software, and I need an entire CIDR block opened," the first and almost eternal response to that will be "absolutely not." Getting things set up and running is always going to be a bit of a struggle within any corporate environment. Most of that is not Sauce Labs' fault, but the things I just mentioned are things they could do to help deal with that struggle.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"SmartBear has excellent, informative webinars, so keep an eye out for those."
"Selenium Grid allows testing multiple platforms to insure functionality for most users."
"This solution helps lower the overhead cost associated with buying multiple devices."
"I have found CrossBrowserTesting to be scalable."
"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."
"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."
"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."
"The features that I find most useful and the ones that I use the most are local site testing, device and browser testing, and screenshots."
"The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps."
"It offers the single best solution for integrating deep automated browser testing in a CI/CD pipeline."
"Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."
"Sauce Labs helps us identify the root causes of bugs. The solution offers a lot of flexibility by providing the latest iOS and Android emulator versions, and even the Appium updates when it comes out in the market."
"It has significantly enhanced our testing accuracy by approximately 50%."
"I like the dashboard and seeing the test results. As a manager, I like to see the insights of the people using it, understanding the total path and run. I can see all of that as a manager. I also know team members love seeing the dashboard and seeing the test results in real-time."
"The most valuable feature is the cross-browser feature, it has many android and iOS devices both simulators and real devices. It's easy to integrate. I also like video recording too."
"The abundance of device, platform, and browser combinations/versions that can be used in parallel."
 

Cons

"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"There should be more detailed training on CrossBrowserTesting."
"Elements of 'real' mobile/tablet testing could be sped up."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"I have had quite a few issues trying to use a virtual machine to test our application on."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"The "Getting Started" documentation for Selenium testing could be improved."
"Sauce Labs can include new technologies like generative AI capabilities."
"We have found that during automated testing this can be very slow. This causes inconsistencies with the tests. It's very difficult to rely on a service when you can't be sure if a test will pass or fail the next time it runs. This means building in a lot of sync time into the tests which in turn slows them down. If this speed could be improved then the service would be much better."
"It should provide more examples of script code."
"Sauce Labs needs to be improved in the different platforms for farm testing, like iOS and Android farm testing and farm testing web browsers.​"
"Sauce Labs has room for improvement with its price point. Using a real mobile device, and having that dedicated to your team, costs more than actually purchasing a mobile device. We haven't tried the real devices yet. This is because of their price point."
"The Jenkins Sauce OnDemand plugin could have more options available to tap into more of the custom capabilities Sauce Labs actually supports."
"The only drawback is the speed, it will be good if we have a server in Asia too. It will be great if we can improve speed while initialization and execution."
"When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched."
 

Pricing and Cost Advice

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"CrossBrowserTesting offered the best value for its price."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"SmartBear offers bundles of products that work together."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"It could be less like pay-per-use with a lower rate."
"Their pricing is incredibly competitive."
"Compared with other services, Sauce Labs is a bit expensive."
"It is an expensive tool."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"The number of concurrent VMs that Sauce Labs provides depends on your purchase license level."
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"Trial the product and see if it suits your needs."
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Top Industries

By visitors reading reviews
Computer Software Company
24%
Financial Services Firm
20%
Government
11%
Real Estate/Law Firm
8%
Financial Services Firm
20%
Computer Software Company
15%
Manufacturing Company
6%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Comparisons

 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.