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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
28th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (15th)
 

Mindshare comparison

As of April 2025, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 0.7%, down from 1.1% compared to the previous year. The mindshare of Sauce Labs is 5.9%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

Michael Hutchison - PeerSpot reviewer
Static screenshots are the feature most often used, because they are a simple method of detecting problems
The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy. This is, admittedly, a minor complaint.
Joel Alonzo - PeerSpot reviewer
Metrics about testing across the company are easily accessible, and it's easy to get teams up and running
Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot. The other issue is that when you're behind a corporate proxy and inside a corporate network, it's a nightmare in general. And the problem that we've come up against over and over again is that a lot of our network staff don't want to open up giant CIDR blocks to internal traffic. Opening it up to one endpoint which is Sauce Labs, through a little API is perfectly fine. That's one IP address and it's no big deal. But for their virtual machines they have one jump box and that jump box contains an entire CIDR block that changes each time the tunnel starts up. In other words, if every call went into one IP and that got bounced back to a load balancer or net gateway, that would help a lot too. When I go to the network team and say, "Hey, we're using a product, a piece of software, and I need an entire CIDR block opened," the first and almost eternal response to that will be "absolutely not." Getting things set up and running is always going to be a bit of a struggle within any corporate environment. Most of that is not Sauce Labs' fault, but the things I just mentioned are things they could do to help deal with that struggle.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing."
"The features that I find most useful and the ones that I use the most are local site testing, device and browser testing, and screenshots."
"SmartBear has excellent, informative webinars, so keep an eye out for those."
"The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests."
"The ability to replay sessions is valuable for tracking down issues."
"CBT has made it easier to troubleshoot issues across devices when we do not have actual access to those specific devices. I even opt for CBT sometimes when we do have access to the device just because it is easier."
"I am able to continuously test my new releases across browser versions without issues."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"The solution they provide is very robust. We can quickly connect to their environment with the hub URL. They have a URL that has the entire grid of desktops, web browsers, and mobile devices. They also provide real devices, so you just provide the URL and test your application."
"Testing my app on cloud has really helped us with save time and resources to procure various hardware and software, and set those up."
"From an infrastructure support perspective, the number of VMs, browsers installations and versions that we would be maintaining without Sauce Labs would be a lot. This includes not only the infrastructure costs, but also the maintenance costs and people's time. The labor cost associated with maintaining all of that would be considerably high. In terms of efficiency, having concurrent VMs with various browser combinations available has allowed us to run multiple executions by all our teams."
"The custom capabilities that can be provided to Sauce Labs VMs during automated testing sessions are a valuable option for experimental or niche testing."
"Since this is an all-in-one testing site, we are able to take advantage of the browser OS combinations, mobile emulators and simulators, and real mobile devices. This is important to us since we have a variety of users, browsers, OS, etc."
"With Sauce Labs, we have a whole universe of devices: Galaxy, all the iPhones, and all the operating system versions. All our software developers are able to test on a multitude of different devices."
"The most valuable feature is cross-browser, cross-OS, cross-mobile device testing."
"Sauce Connect gave us ability to test an application that was hosted locally."
 

Cons

"Sometimes the testing is slow."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"There should be more detailed training on CrossBrowserTesting."
"The "Getting Started" documentation for Selenium testing could be improved."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"I have had quite a few issues trying to use a virtual machine to test our application on."
"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."
"Sometimes pasting text while using "text object" does not seem to work, and it slows down testing times quite a bit."
"It should provide more examples of script code."
"When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched."
"We have faced challenges with the availability of mobile devices. There was once or twice where there were no mobile devices available."
"We encountered minor issues with stability from time to time but Sauce Labs continues to make improvements."
"Sauce Labs has room for improvement with its price point. Using a real mobile device, and having that dedicated to your team, costs more than actually purchasing a mobile device. We haven't tried the real devices yet. This is because of their price point."
"I can't remove team members that have left the organization. I can only set them as inactive. It would be really nice to clean up my data and delete them from the team management."
"An image comparison would be a nice feature to include in the Sauce Labs product."
 

Pricing and Cost Advice

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"CrossBrowserTesting offered the best value for its price."
"SmartBear offers bundles of products that work together."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"Compared with other services, Sauce Labs is a bit expensive."
"We have an enterprise account; it has worked great for our needs."
"The number of concurrent VMs that Sauce Labs provides depends on your purchase license level."
"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."
"We pay for a specific number of VMs."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"It could be less like pay-per-use with a lower rate."
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
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Top Industries

By visitors reading reviews
Computer Software Company
25%
Financial Services Firm
20%
Government
11%
Real Estate/Law Firm
7%
Financial Services Firm
20%
Computer Software Company
15%
Manufacturing Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
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What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Comparisons

 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: February 2025.
844,944 professionals have used our research since 2012.