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CrossBrowserTesting pros and cons

Vendor: SmartBear
4.5 out of 5
291 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

CrossBrowserTesting offers an extensive range of products for simulating various devices, broadening the scope of testing capabilities.
CrossBrowserTesting's Selenium API and live test features enhance the team's QA process by improving speed and effectiveness.
Customer support from CrossBrowserTesting is highly praised for being honest, responsive, and top-notch.
CrossBrowserTesting allows for increased speed in regression testing and supports continuous testing across browser versions.
The variety of devices available with CrossBrowserTesting helps lower overhead costs by reducing the need for purchasing multiple devices.

CONS

Elements of real mobile/tablet testing could be sped up, and there are issues with network connections which can affect test reliability, especially with Internet Explorer family on Windows OS.
The "Getting Started" documentation for Selenium testing could be improved, and a wider range of physical devices with more browser versions would be beneficial.
The five-minute timeouts can cause irritation when needing to consult supporting documentation, and more detailed training on CrossBrowserTesting would be helpful.
There are instances of lagging and configuration inconsistencies across testing environments, which affect testing efficacy.
Testing on real devices via a virtual connection can cause lag and load time issues, and some instances fail, particularly in older browser versions.
 

CrossBrowserTesting Pros review quotes

reviewer1444233 - PeerSpot reviewer
Nov 5, 2020
Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data.
MJ
May 17, 2018
The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive.
Michael Hutchison - PeerSpot reviewer
Jul 7, 2020
When developing new pages that have questionable functionality or coding, we will often use CBT to test it in a browser. CBT works with our testing environment and development site.
Learn what your peers think about CrossBrowserTesting. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
marketacumen - PeerSpot reviewer
Oct 29, 2018
The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure.
reviewer1260174 - PeerSpot reviewer
Jan 6, 2020
CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing.
Apr 26, 2019
This solution helps lower the overhead cost associated with buying multiple devices.
it_user883725 - PeerSpot reviewer
Jun 5, 2018
SmartBear has excellent, informative webinars, so keep an eye out for those.
reviewer874593 - PeerSpot reviewer
May 14, 2019
Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms.
it_user876993 - PeerSpot reviewer
May 23, 2018
When I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration.
it_user874182 - PeerSpot reviewer
May 17, 2018
The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests.
 

CrossBrowserTesting Cons review quotes

reviewer1444233 - PeerSpot reviewer
Nov 5, 2020
Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing.
MJ
May 17, 2018
The "Getting Started" documentation for Selenium testing could be improved.
Michael Hutchison - PeerSpot reviewer
Jul 7, 2020
The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default.
Learn what your peers think about CrossBrowserTesting. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
marketacumen - PeerSpot reviewer
Oct 29, 2018
Sometimes, some of their instances fail, particularly in older versions of browsers.
reviewer1260174 - PeerSpot reviewer
Jan 6, 2020
This solution would benefit from faster testing and support for more devices.
Apr 26, 2019
I have had quite a few issues trying to use a virtual machine to test our application on.
reviewer874593 - PeerSpot reviewer
May 14, 2019
It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish.
it_user876993 - PeerSpot reviewer
May 23, 2018
A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS.
it_user874182 - PeerSpot reviewer
May 17, 2018
Elements of 'real' mobile/tablet testing could be sped up.
it_user878676 - PeerSpot reviewer
May 25, 2018
The speed connection in mobile devices could be improved, because sometimes the load time is uncertain.