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CrossBrowserTesting vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
28th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
9th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th), Test Automation Tools (6th)
 

Mindshare comparison

As of October 2025, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.0%, up from 0.8% compared to the previous year. The mindshare of SmartBear TestComplete is 4.9%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
SmartBear TestComplete4.9%
CrossBrowserTesting1.0%
Other94.1%
Functional Testing Tools
 

Featured Reviews

CN
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With screenshots, I can quickly verify a page looks universally good in minutes."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests."
"When I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration."
"I can run a page through the screenshot tool, then send a URL with the results to my team."
"The ability to replay sessions is valuable for tracking down issues."
"CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing."
"I am able to continuously test my new releases across browser versions without issues."
"The solution is great as a record and playback tool. It also has valuable regression testing."
"Runs in different remote machines. We have multiple versions of the software being tested."
"It works very fine. It is fast on almost any machine, and it is also very well organized. I like its object mapping and its capability to find and interact with almost everything that exists on Windows."
"This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful."
"It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
"The most valuable feature of this solution is regression testing tools."
"The solution is mainly stable."
 

Cons

"Elements of 'real' mobile/tablet testing could be sped up."
"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."
"I have had quite a few issues trying to use a virtual machine to test our application on."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"Sometimes the testing is slow."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"Occasionally, image comparison results in failures, possibly due to issues with resolution or font size on the server side, which can be challenging to identify."
"The artificial intelligence needs to be improved."
"The integration tools could be better."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
"In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."
"The initial setup of SmartBear TestComplete was complex."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
 

Pricing and Cost Advice

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"CrossBrowserTesting offered the best value for its price."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"SmartBear offers bundles of products that work together."
"The product is becoming more and more expensive."
"The solution's pricing is too high."
"The price is less, compared to other products, such as QTP."
"The pricing is a little above average — it could be lower."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"We have a TestComplete 12 license."
"The pricing is pretty reasonable."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
17%
Manufacturing Company
14%
Financial Services Firm
12%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
 

Questions from the Community

Ask a question
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What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about CrossBrowserTesting vs. SmartBear TestComplete and other solutions. Updated: September 2025.
871,688 professionals have used our research since 2012.