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CrossBrowserTesting vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
27th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
5th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
75
Ranking in other categories
Regression Testing Tools (5th), Test Automation Tools (5th)
 

Mindshare comparison

As of December 2024, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 0.9%, down from 1.4% compared to the previous year. The mindshare of SmartBear TestComplete is 4.8%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

Michael Hutchison - PeerSpot reviewer
Static screenshots are the feature most often used, because they are a simple method of detecting problems
The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy. This is, admittedly, a minor complaint.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"When I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration."
"Selenium Grid allows testing multiple platforms to insure functionality for most users."
"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."
"I can run a page through the screenshot tool, then send a URL with the results to my team."
"This solution helps lower the overhead cost associated with buying multiple devices."
"SmartBear has excellent, informative webinars, so keep an eye out for those."
"I must acknowledge that the customer support has been A++ when I have run into problems."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"SmartBear TestComplete performs some self-healing and has a feature called OCR (optical character recognition)."
"The most valuable feature is the integration with Azure DevOps."
"It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained."
"The product's initial setup phase was easy."
"The ease-of-use and quality of the overall product are above average."
"This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful."
"Selenium integration."
 

Cons

"There should be more detailed training on CrossBrowserTesting."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"Sometimes the testing is slow."
"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"Product is not stable enough and it crashes often."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"The integration tools could be better."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
 

Pricing and Cost Advice

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"SmartBear offers bundles of products that work together."
"CrossBrowserTesting offered the best value for its price."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"Our ROI is about $10,000 a year."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"SmartBear TestComplete is an expensive tool."
"The option we chose was around $2,000 USD."
"It comes with a high cost."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The price is less, compared to other products, such as QTP."
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Financial Services Firm
15%
Government
10%
Educational Organization
8%
Computer Software Company
18%
Manufacturing Company
13%
Financial Services Firm
12%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about CrossBrowserTesting vs. SmartBear TestComplete and other solutions. Updated: November 2024.
824,067 professionals have used our research since 2012.