CrossBrowserTesting Reviews

Name: CrossBrowserTesting
Brand: SmartBear
Rating: 4.5 (19 reviews)

4.5 out of 5

19 reviews
100% willing to recommend

291 followers

What is CrossBrowserTesting?

CrossBrowserTesting is a cloud testing platform that gives instant access to 1500+ different real desktop and mobile browsers for testers, developers, and designers.

Get the CrossBrowserTesting Buyer's Guide and find out what your peers are saying about CrossBrowserTesting, Tricentis Tosca, OpenText UFT One and more!

CrossBrowserTesting is the #27 ranked solution in top Functional Testing Tools. PeerSpot users give CrossBrowserTesting an average rating of 9.0 out of 10. Based on the analysis of the 19 most recent CrossBrowserTesting reviews, the overall sentiment is positive, with a sentiment score of 7.6. (The highest in the category). CrossBrowserTesting is most commonly compared to Tricentis Tosca: CrossBrowserTesting vs Tricentis Tosca. CrossBrowserTesting is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 26% of all views.

Helped 824,053 peers since 2012

Featured reviews

Michael Hutchison

Web Specialist at Mayo Clinic

The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy. This is, admittedly, a minor complaint.

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marketacumen

President at Market Acumen, Inc.

* Live browser testing: Testing customer issues. * Selenium access: Automated testing of the administrative interface, as well as automatic testing for new JavaScript releases of our tracking snippet. * The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure.

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hima

Works at R & L Carriers

A wide variety of browser testing for most of my company's internal and frequently used websites CrossBrowserTesting improved my organization because it eliminates the need for a physical device with a tester to cover our used browsers. This saves the company money and time. The ability to…

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CrossBrowserTesting mindshare

As of December 2024, the mindshare of CrossBrowserTesting in the Functional Testing Tools category stands at 0.9%, down from 1.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Functional Testing Tools

PeerAnalyst reports

Type	Title	Date
Category	Functional Testing Tools	Dec 21, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 21, 2024	Download
Comparison	CrossBrowserTesting vs Tricentis Tosca	Dec 21, 2024	Download
Comparison	CrossBrowserTesting vs OpenText UFT One	Dec 21, 2024	Download
Comparison	CrossBrowserTesting vs BrowserStack	Dec 21, 2024	Download

Title	Rating	Mindshare	Recommending
Tricentis Tosca	4.1	19.2%	96%	107 interviews Add to research
OpenText UFT One	4.0	9.6%	88%	94 interviews Add to research

Valuable Features

CrossBrowserTesting offers real device access in authentic scenarios, aiding accurate assessments. Users value its live testing, screenshot, and replay capabilities for UI checks and debugging. They appreciate the variety of devices, browser choices, and immediate, responsive support. Live testing and browser session adjustments enhance functionality, while static screenshots provide quick issue detection. Users benefit from cost-saving on in-house devices and effective session management across multiple platforms. Its seamless interface and responsive support are frequently highlighted.

"I have found CrossBrowserTesting to be scalable."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing."

Room for Improvement

CrossBrowserTesting could improve by reducing lag in mobile and tablet testing and enhancing network stability. Users experience issues with inconsistent testing environments and limited device options, which hinder their ability to recreate specific device issues. There's a need for better documentation for Selenium and more training resources. Faster load times, improved browser configuration, and expanded features like web inspector tools and automated testing options would enhance user experience and efficiency. Expanding device support and connection speed is crucial.

"We had some issues with the onboarding process and the cloud conductivity could improve."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"This solution would benefit from faster testing and support for more devices."

ROI

Pricing

CrossBrowserTesting offers flexible pricing models tailored to enterprise needs. Users report cost-effectiveness, particularly when starting with a basic license and scaling as required. Licenses are less expensive than maintaining in-house devices, with multi-platform support adding value. Enterprise buyers find pricing reasonable if only one team member requires access, though annual renewals can pose administrative challenges. SmartBear’s bundled product options benefit companies using multiple project management and testing tools, enhancing integration and usability.

"SmartBear offers bundles of products that work together."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."

Popular Use Cases

Companies primarily engage CrossBrowserTesting to ensure compatibility and functionality across a range of devices and browsers. They perform automated and manual testing to identify front-end issues, execute Selenium tests, and validate feature performance in diverse environments. By utilizing CrossBrowserTesting's live testing feature and extensive browser/OS combinations, organizations address JavaScript compatibility, troubleshoot issues, and optimize web apps for universal appearance. CrossBrowserTesting plays a significant role in maintaining consistent user experiences across various platforms.

Service and Support

CrossBrowserTesting's customer service stands out as exceptional, with responsive and attentive teams consistently providing swift assistance. Users appreciate honest and knowledgeable support, often noting that queries are addressed promptly. There is a strong emphasis on relationship-building, ensuring customers feel heard. The service is described as amazing, with representatives showing great interest in resolving problems. Technical expertise and efficiency are frequently highlighted, with users expressing satisfaction and having no complaints about the support received.

Deployment

Users find CrossBrowserTesting's initial setup very straightforward and quick. They appreciate the good documentation provided for Selenium and find the sample code easy to implement. The web app features of CrossBrowserTesting are user-friendly, making it simple to navigate and operate. Installation is described as easy, contributing to the tool's simplicity and effective usage. The overall consensus indicates satisfaction with the setup process and usability.

Scalability

Many users encounter no difficulties with the scalability of CrossBrowserTesting, rating it as excellent. While it performs well for groups with less than 100 users, some have noted issues with freezing and slow response times, especially under increased usage. One tester reported uncertainty about its performance with multiple users simultaneously. Generally, CrossBrowserTesting is perceived as a scalable resource within organizational contexts.

Stability

Users report general stability with CrossBrowserTesting, noting occasional issues with older browsers. Instances may fail initially but typically succeed upon retry. Maintaining older systems appears challenging. Some express neutrality regarding reliability. CrossBrowserTesting is largely viewed as stable by most users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CrossBrowserTesting Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

26%

Financial Services Firm

15%

Government

10%

Educational Organization

Real Estate/Law Firm

Insurance Company

Healthcare Company

Non Profit

Manufacturing Company

University

Logistics Company

Media Company

Comms Service Provider

Performing Arts

Retailer

Hospitality Company

Leisure / Travel Company

Legal Firm

Construction Company

Consumer Goods Company

Energy/Utilities Company

Pharma/Biotech Company

Compare CrossBrowserTesting with alternative products

Learn more about CrossBrowserTesting

Native debugging tools make manual testing easy to inspect and correct HTML, CSS, and JavaScript errors on any browser.
Take automated screenshots across multiple browsers at once, then compare side-by-side against historical test runs.