BrowserStack vs CrossBrowserTesting comparison

BrowserStack and SmartBear are both solutions in the Functional Testing Tools category. BrowserStack is ranked #3 with an average rating of 8.2, while SmartBear is ranked #27. BrowserStack holds a 11.2% mindshare in FT, compared to SmartBear’s 0.8% mindshare. Additionally, 100% of BrowserStack users are willing to recommend the solution, compared to 100% of SmartBear users who would recommend it.

BrowserStack

Read 25 BrowserStack reviews

6,113 Views
5,107 Comparison Views

100% willing to recommend

CrossBrowserTesting

Read 19 CrossBrowserTesting reviews

635 Views
487 Comparison Views

100% willing to recommend

BrowserStack

CrossBrowserTesting

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Executive SummaryUpdated on Dec 18, 2024

BrowserStack and CrossBrowserTesting are competitors in the cross-browser testing space. BrowserStack seems to have an edge with higher user-reported satisfaction owing to its comprehensive feature set and perceived value, while CrossBrowserTesting appeals to budget-focused users with its competitive pricing.

Features: BrowserStack offers live testing across various browsers and devices, automated Selenium testing, and integration with developer tools. CrossBrowserTesting distinguishes itself with local testing capabilities, advanced screenshot comparisons, and session replay features.

Room for Improvement: BrowserStack could enhance its pricing model to attract more budget-conscious users, improve its feature discovery during trial periods, and offer more free credits for trial users. CrossBrowserTesting could benefit from improving its screenshot accuracy, enhancing its integration with more development tools, and increasing platform stability under high loads.

Ease of Deployment and Customer Service: BrowserStack is praised for its quick deployment and efficient customer support, facilitating smooth operations. CrossBrowserTesting offers a straightforward deployment and reliable support, though BrowserStack is often seen as faster.

Pricing and ROI: BrowserStack’s pricing is considered premium, justified by its extensive features, leading to high ROI if fully utilized. CrossBrowserTesting presents a more economical option, which appeals to those with tighter budgets but may result in varying ROI when compared purely on feature depth.

To learn more, read our detailed BrowserStack vs. CrossBrowserTesting Report (Updated: February 2025).

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

February 2025

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Helped 842,296 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BrowserStack

Ranking in Functional Testing Tools

3rd

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

AI-Augmented Software-Testing Tools (1st)

CrossBrowserTesting

Ranking in Functional Testing Tools

27th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the Functional Testing Tools category, the mindshare of BrowserStack is 11.2%, up from 11.1% compared to the previous year. The mindshare of CrossBrowserTesting is 0.8%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools

Featured Reviews

ANand Kale

Sr Practice Lead - Business and Experience Transformation at Peristent Systems

Good in the area of automation and offers a high test coverage to users

I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.

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Michael Hutchison

Web Specialist at Mayo Clinic

Static screenshots are the feature most often used, because they are a simple method of detecting problems

The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy. This is, admittedly, a minor complaint.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It just added some flexibility. There was nothing that improved our coding standards, etc. because all of our UIs were functional before we tried it."

"I like that it offers full device capability."

"BrowserStack has lots of devices to choose from."

"We like the model device factory for iOS and Android devices."

"The integration is very good."

"The speed of the solution and its performance are valuable."

"The most valuable features are the variety of tools available."

"Testing across devices and browsers without maintaining that inventory is invaluable."

More BrowserStack pros

"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."

"Selenium Grid allows testing multiple platforms to insure functionality for most users."

"With screenshots, I can quickly verify a page looks universally good in minutes."

"This solution helps lower the overhead cost associated with buying multiple devices."

"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."

"The ability to replay sessions is valuable for tracking down issues."

"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."

"At the moment, all our deploys depend on results of automation. If the tests are failing, then we know that something is wrong at the early stages of development."

More CrossBrowserTesting pros

Cons

"Sometimes BrowserStack is really slow and devices are not loading. it is really annoying and that's why we bought several newer devices because sometimes it's affecting us a lot."

"We had some execution issues."

"There is some stability issue in the product, making it in areas where improvements are required."

"Occasionally, there are disruptions in the connection which can interfere with our testing processes, especially when testing on phones."

"BrowserStack operates at a slow pace, it could improve by making it faster."

"While I was testing I was not 100% sure a that was properly mimicking the browsers or not. We had some issues with a browser, and the reason was the browser itself does not provide any support. If the local system does not provide any support, I think this was the problem. There should be better integration with other solutions, such as JIRA."

"We are having difficulty with the payment system for the BrowserStack team, as they only accept credit cards and we are encountering some issues."

"The solution is slow."

More BrowserStack cons

"This solution would benefit from faster testing and support for more devices."

"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."

"It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish."

"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."

"I have had quite a few issues trying to use a virtual machine to test our application on."

"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."

"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."

"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."

More CrossBrowserTesting cons

Pricing and Cost Advice

"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."

"The price is fine."

"The price of BrowserStack is high."

"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."

"BrowserStack could have a better price, but good things have a price."

"Compared to other solutions, BrowserStack is one of the cheapest."

"This solution costs less than competing products."

"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."

"CrossBrowserTesting offered the best value for its price."

"It is worth the pricing as the product is supported on multiple platforms and browsers."

"SmartBear offers bundles of products that work together."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

15%

Manufacturing Company

Retailer

Computer Software Company

24%

Financial Services Firm

20%

Government

10%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BrowserStack?

The product's initial setup phase was not very difficult.

See all answers

What is your experience regarding pricing and costs for BrowserStack?

My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses.

See all answers

What needs improvement with BrowserStack?

I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product. Accessibility testing is an area of concern where improvements are required.

See all answers

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Comparisons

LambdaTest vs BrowserStack

Compared 33% of the time

Sauce Labs vs BrowserStack

Compared 24% of the time

Perfecto vs BrowserStack

Compared 20% of the time

Tricentis Tosca vs BrowserStack

Compared 5% of the time

Katalon Studio vs BrowserStack

Compared 2% of the time

More BrowserStack Competitors

Tricentis Tosca vs CrossBrowserTesting

Compared 16% of the time

Bitbar vs CrossBrowserTesting

Compared 12% of the time

Sauce Labs vs CrossBrowserTesting

Compared 11% of the time

More CrossBrowserTesting Competitors

Product Reports

Buyer's Guide

BrowserStack

March 2025

Download BrowserStack product report

Buyer's Guide

CrossBrowserTesting

March 2025

Download CrossBrowserTesting product report

Overview

BrowserStack is a cloud-based cross-browser testing tool that enables developers to test their websites across various browserson different operating systems and mobile devices, without requiring users to install virtual machines, devices or emulators.

BrowserStack

CrossBrowserTesting is a cloud testing platform that gives instant access to 1500+ different real desktop and mobile browsers for testers, developers, and designers.

Native debugging tools make manual testing easy to inspect and correct HTML, CSS, and JavaScript errors on any browser.
Take automated screenshots across multiple browsers at once, then compare side-by-side against historical test runs.

SmartBear

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

February 2025

Free Report: BrowserStack vs. CrossBrowserTesting

Find out what your peers are saying about BrowserStack vs. CrossBrowserTesting and other solutions. Updated: February 2025.

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