BrowserStack vs CrossBrowserTesting comparison

BrowserStack and SmartBear are both solutions in the Functional Testing Tools category. BrowserStack is ranked #3 with an average rating of 8.0, while SmartBear is ranked #26. BrowserStack holds a 11.2% mindshare in FT, compared to SmartBear’s 0.8% mindshare. Additionally, 100% of BrowserStack users are willing to recommend the solution, compared to 100% of SmartBear users who would recommend it.

BrowserStack

Read 25 BrowserStack reviews

6,414 Views
5,317 Comparison Views

100% willing to recommend

CrossBrowserTesting

Read 19 CrossBrowserTesting reviews

667 Views
525 Comparison Views

100% willing to recommend

BrowserStack

CrossBrowserTesting

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Executive SummaryUpdated on Dec 18, 2024

BrowserStack and CrossBrowserTesting are competitors in the cross-browser testing space. BrowserStack seems to have an edge with higher user-reported satisfaction owing to its comprehensive feature set and perceived value, while CrossBrowserTesting appeals to budget-focused users with its competitive pricing.

Features: BrowserStack offers live testing across various browsers and devices, automated Selenium testing, and integration with developer tools. CrossBrowserTesting distinguishes itself with local testing capabilities, advanced screenshot comparisons, and session replay features.

Room for Improvement: BrowserStack could enhance its pricing model to attract more budget-conscious users, improve its feature discovery during trial periods, and offer more free credits for trial users. CrossBrowserTesting could benefit from improving its screenshot accuracy, enhancing its integration with more development tools, and increasing platform stability under high loads.

Ease of Deployment and Customer Service: BrowserStack is praised for its quick deployment and efficient customer support, facilitating smooth operations. CrossBrowserTesting offers a straightforward deployment and reliable support, though BrowserStack is often seen as faster.

Pricing and ROI: BrowserStack’s pricing is considered premium, justified by its extensive features, leading to high ROI if fully utilized. CrossBrowserTesting presents a more economical option, which appeals to those with tighter budgets but may result in varying ROI when compared purely on feature depth.

To learn more, read our detailed BrowserStack vs. CrossBrowserTesting Report (Updated: February 2025).

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

February 2025

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Helped 838,713 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BrowserStack

Ranking in Functional Testing Tools

3rd

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

AI-Augmented Software-Testing Tools (1st)

CrossBrowserTesting

Ranking in Functional Testing Tools

26th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Functional Testing Tools category, the mindshare of BrowserStack is 11.2%, up from 11.1% compared to the previous year. The mindshare of CrossBrowserTesting is 0.8%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools

Featured Reviews

ANand Kale

Sr Practice Lead - Business and Experience Transformation at Peristent Systems

Good in the area of automation and offers a high test coverage to users

I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.

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Michael Hutchison

Web Specialist at Mayo Clinic

Static screenshots are the feature most often used, because they are a simple method of detecting problems

The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy. This is, admittedly, a minor complaint.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase was not very difficult."

"Testing across devices and browsers without maintaining that inventory is invaluable."

"Maintenance of the solution is easy."

"The most valuable feature is that it provides parallel and cross-browser testing. It enables us to run tests on multiple browsers or devices simultaneously."

"The main core concept behind this product is, it takes the overhead of maintaining all of your devices or particular computers. It continuously adds the latest devices that are coming into the market."

"BrowserStack has lots of devices to choose from."

"BrowserStack's best feature is browser testing across different platforms, including mobile."

"The speed of the solution and its performance are valuable."

More BrowserStack pros

"I must acknowledge that the customer support has been A++ when I have run into problems."

"I have found CrossBrowserTesting to be scalable."

"This solution helps lower the overhead cost associated with buying multiple devices."

"The features that I find most useful and the ones that I use the most are local site testing, device and browser testing, and screenshots."

"Video recording of the script running in a cloud server."

"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."

"I can run a page through the screenshot tool, then send a URL with the results to my team."

"When developing new pages that have questionable functionality or coding, we will often use CBT to test it in a browser. CBT works with our testing environment and development site."

More CrossBrowserTesting pros

Cons

"BrowserStack operates at a slow pace, it could improve by making it faster."

"Connectivity can sometimes mar the testing experience."

"We are having difficulty with the payment system for the BrowserStack team, as they only accept credit cards and we are encountering some issues."

"Adding better integration with frameworks, particularly testing frameworks like Robot, would be of more value to customers and make their jobs easier."

"BrowserStack is scalable, but cost is significant for those living in Mexico."

"We are struggling to do local testing."

"The solution is slow."

"It is difficult to use for someone who has little to no experience."

More BrowserStack cons

"We had some issues with the onboarding process and the cloud conductivity could improve."

"Sometimes, some of their instances fail, particularly in older versions of browsers."

"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."

"The "Getting Started" documentation for Selenium testing could be improved."

"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."

"This solution would benefit from faster testing and support for more devices."

"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."

"Sometimes the testing is slow."

More CrossBrowserTesting cons

Pricing and Cost Advice

"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."

"This solution costs less than competing products."

"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."

"The price is fine."

"Compared to other solutions, BrowserStack is one of the cheapest."

"The price of BrowserStack is high."

"BrowserStack could have a better price, but good things have a price."

"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."

"CrossBrowserTesting offered the best value for its price."

"It is worth the pricing as the product is supported on multiple platforms and browsers."

"SmartBear offers bundles of products that work together."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Retailer

Computer Software Company

25%

Financial Services Firm

18%

Government

11%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BrowserStack?

The product's initial setup phase was not very difficult.

See all answers

What is your experience regarding pricing and costs for BrowserStack?

My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses.

See all answers

What needs improvement with BrowserStack?

I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product. Accessibility testing is an area of concern where improvements are required.

See all answers

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Comparisons

LambdaTest vs BrowserStack

Compared 30% of the time

Sauce Labs vs BrowserStack

Compared 26% of the time

Perfecto vs BrowserStack

Compared 22% of the time

Tricentis Tosca vs BrowserStack

Compared 4% of the time

Selenium HQ vs BrowserStack

Compared 2% of the time

More BrowserStack Competitors

Tricentis Tosca vs CrossBrowserTesting

Compared 17% of the time

Sauce Labs vs CrossBrowserTesting

Compared 12% of the time

Bitbar vs CrossBrowserTesting

Compared 11% of the time

More CrossBrowserTesting Competitors

Product Reports

Buyer's Guide

BrowserStack

February 2025

Download BrowserStack product report

Buyer's Guide

CrossBrowserTesting

February 2025

Download CrossBrowserTesting product report

Overview

BrowserStack is a cloud-based cross-browser testing tool that enables developers to test their websites across various browserson different operating systems and mobile devices, without requiring users to install virtual machines, devices or emulators.

BrowserStack

CrossBrowserTesting is a cloud testing platform that gives instant access to 1500+ different real desktop and mobile browsers for testers, developers, and designers.

Native debugging tools make manual testing easy to inspect and correct HTML, CSS, and JavaScript errors on any browser.
Take automated screenshots across multiple browsers at once, then compare side-by-side against historical test runs.

SmartBear

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

February 2025

Free Report: BrowserStack vs. CrossBrowserTesting

Find out what your peers are saying about BrowserStack vs. CrossBrowserTesting and other solutions. Updated: February 2025.

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