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BrowserStack vs CrossBrowserTesting comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BrowserStack
Ranking in Functional Testing Tools
4th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
AI-Augmented Software-Testing Tools (1st)
CrossBrowserTesting
Ranking in Functional Testing Tools
28th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Functional Testing Tools category, the mindshare of BrowserStack is 10.4%, down from 10.7% compared to the previous year. The mindshare of CrossBrowserTesting is 0.7%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

ANand Kale - PeerSpot reviewer
Good in the area of automation and offers a high test coverage to users
I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.
Michael Hutchison - PeerSpot reviewer
Static screenshots are the feature most often used, because they are a simple method of detecting problems
The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy. This is, admittedly, a minor complaint.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Maintenance of the solution is easy."
"BrowserStack has lots of devices to choose from."
"Testing across devices and browsers without maintaining that inventory is invaluable."
"The integration is very good."
"The most valuable features are the variety of tools available."
"The main core concept behind this product is, it takes the overhead of maintaining all of your devices or particular computers. It continuously adds the latest devices that are coming into the market."
"I have found that BrowserStack is stable."
"I've worked on testing integrations with BrowserStack, particularly with a platform called IT. This involves testing the registration process, including receiving verification codes on devices and phones. BrowserStack has been excellent for testing these integrations, providing a seamless workflow development experience."
"With screenshots, I can quickly verify a page looks universally good in minutes."
"SmartBear has excellent, informative webinars, so keep an eye out for those."
"The ability to choose from many devices is the best feature."
"I can run a page through the screenshot tool, then send a URL with the results to my team."
"This solution helps lower the overhead cost associated with buying multiple devices."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"At the moment, all our deploys depend on results of automation. If the tests are failing, then we know that something is wrong at the early stages of development."
"It has increased the speed of our regression testing."
 

Cons

"BrowserStack should work on its Internet connectivity although issues only occur occasionally."
"We are struggling to do local testing."
"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."
"We are having difficulty with the payment system for the BrowserStack team, as they only accept credit cards and we are encountering some issues."
"I would like to see clearer visibility."
"It is difficult to use for someone who has little to no experience."
"Adding better integration with frameworks, particularly testing frameworks like Robot, would be of more value to customers and make their jobs easier."
"BrowserStack operates at a slow pace, it could improve by making it faster."
"Elements of 'real' mobile/tablet testing could be sped up."
"There should be more detailed training on CrossBrowserTesting."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."
"I have had quite a few issues trying to use a virtual machine to test our application on."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish."
 

Pricing and Cost Advice

"The price is fine."
"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."
"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."
"Compared to other solutions, BrowserStack is one of the cheapest."
"This solution costs less than competing products."
"The price of BrowserStack is high."
"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."
"BrowserStack could have a better price, but good things have a price."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"SmartBear offers bundles of products that work together."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"CrossBrowserTesting offered the best value for its price."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
7%
Retailer
6%
Computer Software Company
24%
Financial Services Firm
20%
Government
11%
Real Estate/Law Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BrowserStack?
The product's initial setup phase was not very difficult.
What is your experience regarding pricing and costs for BrowserStack?
My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses.
What needs improvement with BrowserStack?
I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product. Accessibility testing is an area of concern where improvements are required.
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Overview

 

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG
St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Find out what your peers are saying about BrowserStack vs. CrossBrowserTesting and other solutions. Updated: April 2025.
847,862 professionals have used our research since 2012.