Compare ESET vs SparkCognition

ESET

Based on 136 reviews.

SparkCognition

Based on 9 reviews.

Overview

ESET is an IT security company headquartered in Bratislava, Slovakia that was founded in 1992 by the merger of two private companies. ESET offers anti-virus and firewall products such as ESET NOD32 and competes in the antivirus industry. The company was founded in 1992 when Miroslav Trnka and Peter Pako, authors of antivirus software NOD, partnered up with Rudolf Hrub. They adopted the name of the Egyptian goddess of health, marriage and love as the company name. In 1998 NOD received the VB100 award of Virus Bulletin, which helped the company establish subsidiaries in the USA, Argentina and Singapore, and development facilities in Poland and Czech Republic.

Information Not Available

Sample Customers

ESET Endpoint Protection Platform

ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board

DeepArmor

AV-Comparatives

Popular Solutions

ESET Endpoint Protection Platform

24 reviews

ESET Endpoint Encryption

8 reviews

ESET PROTECT Enterprise

9 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

11%

Financial Services Firm

Construction Company

Real Estate/Law Firm

17%

Computer Software Company

15%

Educational Organization

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
We primarily used the solution for endpoint security.
Read full review of ESET Endpoint Protection Platform »
Cees Van Den Haak
ICT Manager at Bouwbedrijf de Vries en Verburg BV
The solution is a little bit complex because it has a lot of filters, and it needs to be tuned properly. ESET Inspect...
Read full review of ESET Inspect »
LeonardoAguilera
Team Manager at JJ soluciones
This solution is not for endpoints. It's for servers. The way that the engine algorithm detects different fingerprint...
Read full review of ESET Cloud Apps Protection »
Josh Vinson
Director, Information Technology at Premier Realty Group
We are using ESET PROTECT on our workstations. We previously used it on the servers, but now it is mainly implemented...
Read full review of ESET PROTECT Enterprise »
Roman Danel
Teacher at WSG Bydgoszcz
The solution is used for protecting emails, drives, and storage. If we get files on a pen drive, they must be scanned...
Read full review of ESET Endpoint Encryption »

Review 1 of 5

AaronCooke
Founder at Helio Summit
I provide product management and SME services to oil companies as a consulting service. My company has partnered with...
Read full review of Darwin »
Anonymous User
Manager Tech. & Support (Information Technology) at a tech services company
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »

Review 1 of 2

Customer Service

Moshiur-Rahman Khan
CEO at IOPoint.com
The customer service experience has been mixed. While the distributor provides basic support, we sometimes need...
Read full review of ESET Inspect »
SAMUELMWANGI
Director at Calidad Systems Limited
We didn't contact the ESET Endpoint Antivirus support team.
Read full review of ESET Endpoint Protection Platform »
Aqeel Junaid
Junior Executive - Information Security at sunshine holdings
I have not used the support from ESET Endpoint Security.
Read full review of ESET Endpoint Protection Platform »
Irad Dukad
IT Manager at Ducart
We've dealt with technical support in the past. Our experience has been largely positive. they are good. They have...
Read full review of ESET Endpoint Protection Platform »
Saddam Lateef
Information Security Admin at a retailer
I've dealt with technical support for some type of onboarding. I had a question about the WiFi area. They took the...
Read full review of ESET Endpoint Protection Platform »
John Michalakoudis
IT Support Technician at Neda
We have contacted the tech support team maybe one or two times. I would evaluate them as being very good. I have no...
Read full review of ESET Endpoint Protection Platform »
Joseph Guay
System Administrator at Korem
Technical support is okay. They have online chat. However, it's not always easy to reach the right person. You could...
Read full review of ESET Endpoint Protection Platform »
Marco Van Der Heiden
Directeur at Cloud24
We didn’t face troubles while using the solution, we contacted tech support for questions during implementation.
Read full review of ESET EDR/XDR »
Anonymous User
Senior Manager - IT at a tech vendor
Urgent support is not available for the solution. I would rate the tech support a six out of ten.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Works at a hospitality company
I have not faced an issue that I would need to contact the support.
Read full review of ESET Endpoint Protection Platform »
Gustavo-Lira
Senior Technical Consultant at a tech services company
I haven't spoken with ESET technical support yet because I've never had a reason to.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Chief Executive Officer & Executive Director at Winzen
It's hard to get support for ESET in Hong Kong and China. There's a number to call that goes nowhere. You can upgrade...
Read full review of ESET Endpoint Protection Platform »
Rafal
IT Network Administrator at a engineering company
As I am a partner of the ESET seller, I occasionally contact technical support, but not often.
Read full review of ESET Endpoint Encryption »
Mariusz Czarnecki
CEO at SoniqSoft JRMM sp. z o.o. s.k.
We have not needed to use technical support.
Read full review of ESET Endpoint Protection Platform »
Mohtashim Nomani
IT Manager at a energy/utilities company
I have not used the support from ESET Protect.
Read full review of ESET PROTECT Enterprise »
Lawrence Knowlton
IT Specialist at a government
I haven't had to deal with their tech support. We would go through the MSP, and the MSP generally interfaces with them.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Senior Software Architect at a manufacturing company
When we have troubles then we contact our internal IT team.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Administrator at a renewables & environment company
The technical support of the solution could be better.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Senior Systems Engineer at a tech services company
An eight out of 10.
Read full review of ESET Endpoint Protection Platform »
Attila Hegedűs
architect, owner at Holnaphaz
I didn't have a need for ESET Endpoint Security technical support, so I didn't contact the support team.
Read full review of ESET Endpoint Protection Platform »
Jayandra Wickramasinghe
Senior Systems engineer at SAT
ESET has very good customer service and technical support.
Read full review of ESET Endpoint Protection Platform »
Deni Daničić
ESET Support at a computer software company
I rate ESET support 10 out of 10. In terms of support, ESET is one of the best companies globally because it has...
Read full review of ESET Inspect »
Anonymous User
Senior Software Developer at a manufacturing company
I've never used technical support. I can't speak to how helpful or responsive they are.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Analyst - Security Officer at a non-tech company
While I don't have personal experience with tech support, my understanding from my colleagues is that they are...
Read full review of ESET Endpoint Protection Platform »
LeonardoAguilera
Team Manager at JJ soluciones
The technical support team is precise in their problem-solving.
Read full review of ESET Cloud Apps Protection »
Anonymous User
Team Leader at a university
The tech support is awesome. They have a robust forum for customers to find answers to questions that they can't get...
Read full review of ESET Endpoint Encryption »
EhabAl Borai
IT Manager at Arab International Optronics
Technical support has been very good. They're quick to respond to any problems.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Managed Services Mng at a computer software company
I have never used ESET Endpoint Security’s customer support.
Read full review of ESET Endpoint Protection Platform »
Josh Vinson
Director, Information Technology at Premier Realty Group
I had a good experience. They were helpful with billing inquiries and offered promotions and discounts. I would rate...
Read full review of ESET PROTECT Enterprise »
KennethLo
IT Manager at Version 2 Limited
I am providing support to our end customers. The support that we get from headquarters is pretty good. We get very...
Read full review of ESET Endpoint Protection Platform »

Review 1 of 30

Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »

Review 1 of 8

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.