Compare ESET vs SparkCognition

ESET

Based on 134 reviews.

SparkCognition

Based on 9 reviews.

Overview

ESET is an IT security company headquartered in Bratislava, Slovakia that was founded in 1992 by the merger of two private companies. ESET offers anti-virus and firewall products such as ESET NOD32 and competes in the antivirus industry. The company was founded in 1992 when Miroslav Trnka and Peter Pako, authors of antivirus software NOD, partnered up with Rudolf Hrub. They adopted the name of the Egyptian goddess of health, marriage and love as the company name. In 1998 NOD received the VB100 award of Virus Bulletin, which helped the company establish subsidiaries in the USA, Argentina and Singapore, and development facilities in Poland and Czech Republic.

Information Not Available

Sample Customers

ESET Endpoint Protection Platform

ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board

DeepArmor

AV-Comparatives

Popular Solutions

ESET Endpoint Protection Platform

27 reviews

ESET Endpoint Encryption

8 reviews

ESET PROTECT Enterprise

8 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

10%

Financial Services Firm

Construction Company

Computer Software Company

14%

Real Estate/Law Firm

14%

Government

11%

Educational Organization

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
We primarily used the solution for endpoint security.
Read full review of ESET Endpoint Protection Platform »
Cees Van Den Haak
ICT Manager at Bouwbedrijf de Vries en Verburg BV
The solution is a little bit complex because it has a lot of filters, and it needs to be tuned properly. ESET Inspect...
Read full review of ESET Inspect »
LeonardoAguilera
Team Manager at JJ soluciones
This solution is not for endpoints. It's for servers. The way that the engine algorithm detects different fingerprint...
Read full review of ESET Cloud Apps Protection »
MarkDuncanson
General Manager at SFT

Read full review of ESET PROTECT Enterprise »
Roman Danel
Teacher at WSG Bydgoszcz
The solution is used for protecting emails, drives, and storage. If we get files on a pen drive, they must be scanned...
Read full review of ESET Endpoint Encryption »

Review 1 of 5

AaronCooke
Founder at Helio Summit
I provide product management and SME services to oil companies as a consulting service. My company has partnered with...
Read full review of Darwin »
Anonymous User
Manager Tech. & Support (Information Technology) at a tech services company
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »

Review 1 of 2

Customer Service

Wai KongWong
Information security consultant at Ypsilon System
We use our local distributor for support and they are very good and friendly.
Read full review of ESET Endpoint Protection Platform »
ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
On the technical support front, I bought the product from Hungary. The support is done by the partners; the support...
Read full review of ESET Endpoint Protection Platform »
Dimitrije Stošić
License administrator at Comtrade Group
I'm really satisfied with ESET's technical support, they solve all of our problems immediately.
Read full review of ESET Endpoint Protection Platform »
SAMUELMWANGI
Director at Calidad Systems Limited
We didn't contact the ESET Endpoint Antivirus support team.
Read full review of ESET Endpoint Protection Platform »
Mariusz Czarnecki
CEO at SoniqSoft JRMM sp. z o.o. s.k.
We have not needed to use technical support.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Analyst - Security Officer at a non-tech company
While I don't have personal experience with tech support, my understanding from my colleagues is that they are...
Read full review of ESET Endpoint Protection Platform »
Heber Ramirez
Head of Infrastructure at Almo
Technical support has been very good. We find them to be knowledgeable and responsive. We're quite satisfied with...
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Product Manager at a comms service provider
Very good, very prompt responses. So far, frankly speaking, we have had more technical issues on our side than on the...
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Senior Information System Officer at a construction company
I use local support in Zimbabwe when I need assistance. Their reaction time if you have any incident is good. If you...
Read full review of ESET Endpoint Encryption »
AlexLibis
Owner/CEO at Mator
We have no issues with the local technical support team that we use in Israel. I would rate them a five out of five....
Read full review of ESET Endpoint Protection Platform »
NRG LTD
Manager at EZ Computers Ltd.
Technical support for this solution is wonderful. The team is very good.
Read full review of ESET Endpoint Protection Platform »
Farzam Khodaei
Data Engineer at Berief Food GmbH
The platform's technical support team is good and responsible.
Read full review of ESET Inspect »
Anonymous User
Technical Specialist at a tech services company
We're partners and therefore have a good relationship with technical support. They are responsive and knowledgeable....
Read full review of ESET PROTECT Enterprise »
Carlos Hto Álvarez A
Founder/President at Silicon de Costa Rica S.A,
I would say that this solution has the best support team in this kind of Endpoint protection product.
Read full review of ESET Endpoint Protection Platform »
Deni Daničić
ESET Support at a computer software company
I rate ESET support 10 out of 10.
Read full review of ESET PROTECT Enterprise »
Mary Kambo
Penetration tester at KNBS (Kenya National Bureau of Statistics)
Technical support is pretty good. We have been happy with their assistance.
Read full review of ESET Endpoint Protection Platform »
Moshiur-Rahman Khan
CEO at 0
The customer service experience has been mixed. While the distributor provides basic support, we sometimes need...
Read full review of ESET Inspect »
Lawrence Knowlton
IT Specialist at a government
I haven't had to deal with their tech support. We would go through the MSP, and the MSP generally interfaces with them.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Analista de Suporte - Consultor de TI at a tech services company
Here in Brazil, the support is not good. But if I contact the support in Argentina, which is the central service desk...
Read full review of ESET Endpoint Protection Platform »
KennethLo
IT Manager at Version 2 Limited
They have local support here, so they're pretty good. They seem to know what we need. Overall, I'd say their support...
Read full review of ESET Endpoint Protection Platform »
Rafal
IT Network Administrator at a engineering company
As I am a partner of the ESET seller, I occasionally contact technical support, but not often.
Read full review of ESET Endpoint Encryption »
Anonymous User
Administrator at a renewables & environment company
The technical support of the solution could be better.
Read full review of ESET Endpoint Protection Platform »
Brandon Lubbert
Buchanan MI Tax Preparer at Helping Hands Accounting LLC
ESET Endpoint Security's tech support is very responsive. I don't get an answer back from them in five minutes, but...
Read full review of ESET Endpoint Protection Platform »
Anonymous User
CEO at a tech services company
Their support is great and excellent.
Read full review of ESET Endpoint Protection Platform »
Purushothaman Muthu
Associate Vice President - Office of Strategic ManagementVice President - Office of Strategic Management at Sakthi Finance Ltd,
We have an IT team in our own countries consisting of nineteen individuals, but for ESET and data security, this...
Read full review of ESET Endpoint Encryption »
Anonymous User
Partner at a media company
I have contacted technical support on a couple of occasions. I simply call Auckland and they instruct me how to...
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Senior Information System Officer at a construction company
I have been in contact with the local ESET support and I am happy with their service.
Read full review of ESET Endpoint Encryption »
Anonymous User
IT Security Specialist at a tech services company
I've dealt with technical support and find them to be helpful.
Read full review of ESET Endpoint Protection Platform »
PavelŠčiglo
IT Admin at Freelancer
In my company, we did not face any technical issues, and because of this, we had to contact the solution's support...
Read full review of ESET Endpoint Protection Platform »
Attila Hegedűs
architect, owner at Holnaphaz
I didn't have a need for ESET Endpoint Security technical support, so I didn't contact the support team.
Read full review of ESET Endpoint Protection Platform »

Review 1 of 30

NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »

Review 1 of 8

Technical Support

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