Compare ESET vs SparkCognition

ESET

Based on 134 reviews.

SparkCognition

Based on 9 reviews.

Overview

ESET is an IT security company headquartered in Bratislava, Slovakia that was founded in 1992 by the merger of two private companies. ESET offers anti-virus and firewall products such as ESET NOD32 and competes in the antivirus industry. The company was founded in 1992 when Miroslav Trnka and Peter Pako, authors of antivirus software NOD, partnered up with Rudolf Hrub. They adopted the name of the Egyptian goddess of health, marriage and love as the company name. In 1998 NOD received the VB100 award of Virus Bulletin, which helped the company establish subsidiaries in the USA, Argentina and Singapore, and development facilities in Poland and Czech Republic.

Information Not Available

Sample Customers

ESET Endpoint Protection Platform

ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board

DeepArmor

AV-Comparatives

Popular Solutions

ESET Endpoint Protection Platform

26 reviews

ESET Endpoint Encryption

8 reviews

ESET PROTECT Enterprise

8 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

10%

Financial Services Firm

Construction Company

Computer Software Company

15%

Real Estate/Law Firm

15%

Government

11%

Educational Organization

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
We primarily used the solution for endpoint security.
Read full review of ESET Endpoint Protection Platform »
Cees Van Den Haak
ICT Manager at Bouwbedrijf de Vries en Verburg BV
The solution is a little bit complex because it has a lot of filters, and it needs to be tuned properly. ESET Inspect...
Read full review of ESET Inspect »
LeonardoAguilera
Team Manager at JJ soluciones
This solution is not for endpoints. It's for servers. The way that the engine algorithm detects different fingerprint...
Read full review of ESET Cloud Apps Protection »
MarkDuncanson
General Manager at SFT

Read full review of ESET PROTECT Enterprise »
Roman Danel
Teacher at WSG Bydgoszcz
The solution is used for protecting emails, drives, and storage. If we get files on a pen drive, they must be scanned...
Read full review of ESET Endpoint Encryption »

Review 1 of 5

AaronCooke
Founder at Helio Summit
I provide product management and SME services to oil companies as a consulting service. My company has partnered with...
Read full review of Darwin »
Anonymous User
Manager Tech. & Support (Information Technology) at a tech services company
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »

Review 1 of 2

Customer Service

Nobuaki Kitamura
managing director of IT Department at Nara OA System Inc
I haven't used technical support much.
Read full review of ESET Endpoint Encryption »
SAMUELMWANGI
Director at Calidad Systems Limited
We didn't contact the ESET Endpoint Antivirus support team.
Read full review of ESET Endpoint Protection Platform »
Andy Koeyers
Senior System Engineering at CORE NV
I can access the code or ES support, but I'm mostly redirected to the reseller for assistance.
Read full review of ESET PROTECT Enterprise »
AlexLibis
Owner/CEO at Mator
We have no issues with the local technical support team that we use in Israel. I would rate them a five out of five....
Read full review of ESET Endpoint Protection Platform »
ILAN SCHWARTZ
CIO at Getter group LTD
Our administrator is usually the one that has contact with technical support. We can email them when necessary and we...
Read full review of ESET Endpoint Protection Platform »
Purushothaman Muthu
Associate Vice President - Office of Strategic ManagementVice President - Office of Strategic Management at Sakthi Finance Ltd,
We have an IT team in our own countries consisting of nineteen individuals, but for ESET and data security, this...
Read full review of ESET Endpoint Encryption »
MarkoStojanovic
IT Specialist at Dragon Maritime See
The product's support responds within two hours once you write an email to them. The support of other alternative...
Read full review of ESET Endpoint Protection Platform »
LeonardoAguilera
Team Manager at JJ soluciones
The technical support team is precise in their problem-solving.
Read full review of ESET Cloud Apps Protection »
Yuki De Jesus
Vice President at Adamevejp
I've never needed to contact technical support.
Read full review of ESET Endpoint Protection Platform »
Richard Woods
Assistant Manager at HUDSON
We've dealt with technical support previously. It's been a pleasant experience whenever I've dealt with them. I...
Read full review of ESET PROTECT Enterprise »
Carlos Hto Álvarez A
Founder/President at Silicon de Costa Rica S.A,
I would say that this solution has the best support team in this kind of Endpoint protection product.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Co-Founder at a computer software company
The technical support is very knowledgeable, and the response time is also what is expected.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Analyst - Security Officer at a non-tech company
While I don't have personal experience with tech support, my understanding from my colleagues is that they are...
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Technical Specialist at a tech services company
We're partners and therefore have a good relationship with technical support. They are responsive and knowledgeable....
Read full review of ESET PROTECT Enterprise »
Anonymous User
Senior Information System Officer at a construction company
I use local support in Zimbabwe when I need assistance. Their reaction time if you have any incident is good. If you...
Read full review of ESET Endpoint Encryption »
Attila Hegedűs
architect, owner at Holnaphaz
I didn't have a need for ESET Endpoint Security technical support, so I didn't contact the support team.
Read full review of ESET Endpoint Protection Platform »
NRG LTD
Manager at EZ Computers Ltd.
Technical support for this solution is wonderful. The team is very good.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Network / Systems Administrator at a logistics company
Technical support is pretty good, however, we had some issues with the certificates during the setup and they didn't...
Read full review of ESET Endpoint Protection Platform »
Anonymous User
IT Manager at a consultancy
The availability of technical support is less than I would like. Out of five times that I call, they may be available...
Read full review of ESET Endpoint Protection Platform »
Marco Van Der Heiden
Directeur at Cloud24
We didn’t face troubles while using the solution, we contacted tech support for questions during implementation.
Read full review of ESET EDR/XDR »
Mehedi Hassan
Senior ICT Specialist at a non-profit
The tech support is OK, but there is room for improvement.
Read full review of ESET Inspect »
Anonymous User
Information Security Analyst at a financial services firm
They prefer online support, and I would really prefer on-site support for this solution.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Senior Software Architect at a manufacturing company
When we have troubles then we contact our internal IT team.
Read full review of ESET Endpoint Protection Platform »
Farzam Khodaei
Data Engineer at Berief Food GmbH
The platform's technical support team is good and responsible.
Read full review of ESET Inspect »
Anonymous User
CEO at a tech services company
Their support is great and excellent.
Read full review of ESET Endpoint Protection Platform »
Serhii Kachmar
Engineer at Abona Deutschland GmbH
The solution's customer service is good.
Read full review of ESET Endpoint Protection Platform »
Anonymous User
Senior Systems Engineer at a tech services company
An eight out of 10.
Read full review of ESET Endpoint Protection Platform »
Peter Geier
Director of Business Development at a financial services firm
I have not used technical support.
Read full review of ESET PROTECT Enterprise »
Anonymous User
Regional account manager at a tech services company
Technical support is quite good.
Read full review of ESET Endpoint Protection Platform »
Diana Nongera
I.T. Manager at Pacific Cigarette Company
We work with the third-party partner that we were recommended by ESET. We have always worked with these guys and they...
Read full review of ESET Endpoint Protection Platform »

Review 1 of 30

NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »

Review 1 of 8

Technical Support

No Data Available

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