Service and Support
Users express satisfaction with ESET PROTECT Enterprise's customer service and support. Many describe the service as responsive, knowledgeable, and helpful, rating it highly. Technical support is praised for quick responses and effective problem-solving. Some users did not use support, while others appreciated assistance with billing and promotions. Collaborations with partners ensure reliable service, often redirecting them to resellers, which they find beneficial. Ratings frequently reach nine or ten out of ten.
Deployment
Users found ESET PROTECT Enterprise's initial setup straightforward, often completed in a few hours. While the process was clear, some noted complexity in on-premises deployment without necessary information. Experience varied based on network size, with automated processes aiding larger installations. Some encountered proxy issues but generally described the setup as easy, with detailed deployment options. Long-time users praised its reliability, highlighting customer satisfaction and effective support in case of issues.
Scalability
ESET PROTECT Enterprise scales easily by purchasing additional licenses. Users report no significant constraints, rating its scalability highly. It manages substantial numbers of users, efficiently scaling to thousands of devices. While better suited for workstations than servers, it maintains strong performance across both. Any scalability limits typically arise from network environments rather than the product itself. Scalability is rated nine or ten out of ten by users, proving its ability to handle large-scale deployments effectively.
Stability
ESET PROTECT Enterprise is praised for its stability. Users report it rarely crashes or freezes, showing minimal bugs or glitches. It is considered reliable over several years of use by multiple organizations, with only occasional false positives noted during installations or web activities. While stability is often rated highly, occasionally users mention operational management issues but appreciate fast support for troubleshooting. Stability depends on the user's internet service provider when used on-premises.
