Try our new research platform with insights from 80,000+ expert users
IT Manager at a energy/utilities company with 5,001-10,000 employees
Real User
Useful secure browser, scalable, and price well
Pros and Cons
  • "The most valuable feature of ESET Protect is the security while accessing any transaction, such as online banking systems. When I access a banking website a new browser opens which is more secure, which I find very useful."
  • "ESET Protect could improve the performance. The performance of the home computers and laptops becomes slow due to their heavy software load. It would be a benefit to make a lighter version of the software which does not have any impact on the performance of the computer's hardware."

What is our primary use case?

We are mainly using ESET Protect for web filtering.

What is most valuable?

The most valuable feature of ESET Protect is the security while accessing any transaction, such as online banking systems. When I access a banking website a new browser opens which is more secure, which I find very useful.

What needs improvement?

ESET Protect could improve the performance. The performance of the home computers and laptops becomes slow due to their heavy software load.  It would be a benefit to make a lighter version of the software which does not have any impact on the performance of the computer's hardware.

For how long have I used the solution?

I have been using ESET Protect for approximately five years.

Buyer's Guide
ESET PROTECT Enterprise
February 2025
Learn what your peers think about ESET PROTECT Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.

What do I think about the stability of the solution?

ESET Protect is a reliable solution in the time I have used it.

What do I think about the scalability of the solution?

If you want to scale ESET Protect all you need to do is purchase more licenses.

How are customer service and support?

I have not used the support from ESET Protect.

How was the initial setup?

The initial setup of ESET Protect was straightforward. All you need to do is click next multiple times and then it is complete.

I rate the setup of ESET Protect a five out of five.

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use ESET Protect. The licensing cost is very low, it is approximately $10 per license.

I rate the price of ESET Protect a five out of five.

What other advice do I have?

I rate ESET Protect a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MuhammadAli3 - PeerSpot reviewer
Senior Manager Systems and Application at Reliance Aviation Tech Services
Real User
Top 20
A lightweight solution with an easy-to-use management feature
Pros and Cons
  • "We can easily manage resources, disable or enable clients and update them."
  • "Its automation can be improved."

What is our primary use case?

We use ESET Protect for antivirus protection and we deploy it on-premises. We have computers in the network for our client and an on-premises server installed for them.

How has it helped my organization?

It has improved our organization by give us security and ease of management for all ESET security products even a amatuer IT guy can manage ESET protect Server and easily handle all issues.

What is most valuable?

The management feature is most valuable because it's very easy to use. We can easily manage resources, disable or enable clients and update them.

What needs improvement?

The automation could be improved because when we attempt to push the antivirus and it fails, we have to install it manually. Also, the next release could include the dashboard on the front end to give more information about detections. Currently, the detection dashboard is different, and we have to click the detection on the other side.

For how long have I used the solution?

We have been using the solution for more than five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

we can easily scale eset protect on workstations just need license and in server it will be managed easily.

How are customer service and support?

We have had a good experience with customer service and support. I rate them a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward, but sometimes the proxy had an issue because it didn't work well.

What about the implementation team?

We initially deployed via a third party using a parent server provider. However, we are now managing it by ourselves.

What's my experience with pricing, setup cost, and licensing?

Its not that expensive.

Which other solutions did I evaluate?

It was recommended by our Vendor technology provider.

What other advice do I have?

I rate the solution a nine out of ten. The solution is good and very lightweight, but its automation can be improved. Nevertheless, I recommend the solution to people considering it because it does not require extra knowledge, and you don't need extra expertise to manage the ESET Protect Server.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Buyer's Guide
ESET PROTECT Enterprise
February 2025
Learn what your peers think about ESET PROTECT Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
reviewer2314842 - PeerSpot reviewer
Senior Manager - IT at a tech vendor with 1,001-5,000 employees
Real User
Top 5
Has valuable zero-day protection features, but the stability needs improvement
Pros and Cons
  • "The product enabled Zero-Day Protection for our environment. We never encountered any issues regarding threats."
  • "Sometimes, the connection to the machine requires troubleshooting."

What is most valuable?

The product enabled Zero-Day Protection for our environment. We never encountered any issues regarding threats.

What needs improvement?

Sometimes, the connection to the machine requires troubleshooting. This particular area needs improvement. The installers downloaded from the cloud don't function automatically. It needs manual intervention to conduct the installation process and resolve endpoint communication.

For how long have I used the solution?

We have been working with ESET PROTECT Enterprise for four years. At present, we use the latest version.

What do I think about the stability of the solution?

We encounter stability issues from an operational management perspective. I rate it a seven out of ten.

What do I think about the scalability of the solution?

We have 4,000 ESET PROTECT Enterprise users in our organization. It is perfectly scalable. I rate its scalability a ten out of ten.

How are customer service and support?

The technical support team is very approachable.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used McAfee before. At present, we are using Microsoft Defender for critical servers. In comparison with ESET, McAfee is costlier.

How was the initial setup?

The product is cloud-based, and thus, it is self-maintained.

What was our ROI?

The product generates a return on investment regarding ransomware and malware protection. The major benefit of using ESET is protection and security.

What's my experience with pricing, setup cost, and licensing?

The product is cost-effective compared to Microsoft Defender. I rate the pricing a four out of ten.

What other advice do I have?

I recommend ESET PROTECT Enterprise to others and rate it a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1348077 - PeerSpot reviewer
Technical Specialist at a tech services company with 51-200 employees
Real User
Easy to manage, straightforward to implement, and offers good pricing
Pros and Cons
  • "The solution doesn't have high memory usage."
  • "In terms of management accounts, there's a lot of manuals that seem to be mixed up. Sometimes, it's a little bit confusing."

What is our primary use case?

We primarily use this solution for the server.

How has it helped my organization?

This is an antivirus and network protection software. It mostly can protect our VMs and keeps our organizations safer.

What is most valuable?

The solution is very easy to deploy.

You can manage the solution easily. I can get a lot of people on the central management console.

The pricing is okay.

It's very straightforward to use the product.

The solution doesn't have high memory usage.

What needs improvement?

I can't think of any features that are missing. It's quite a complete solution.

We haven't looked too hard at the solution itself. I'm not sure of any aspects that are lacking. It provides all the functionality we need.

In terms of management accounts, there's a lot of manuals that seem to be mixed up. Sometimes, it's a little bit confusing.

For how long have I used the solution?

At this point, I have been using the solution for a number of years.

What do I think about the stability of the solution?

The solution is quite stable. We haven't really dealt with bugs or glitches. It doesn't crash or freeze. It's quite reliable.

What do I think about the scalability of the solution?

The solution can scale quite well. If a company needs to expand the solution, it can do so easily.

Currently, we have 100 servers that are benefiting from this product.

How are customer service and technical support?

We're partners and therefore have a good relationship with technical support. They are responsive and knowledgeable. We're satisfied with the level of service the solution provides. I'd rate them ten out of ten.

Which solution did I use previously and why did I switch?

We previously used Symantec. We switched due to the fact that it was too expensive. This product has similar features to Symantec, however, it costs much less.

How was the initial setup?

The initial setup is pretty straightforward. I would not describe it as complex.

What other advice do I have?

We're both a customer and a partner.

I am not sure of which version of the solution our organization is using at this time.

We use just the antivirus software. We don't need to pay a lot of attention to it.

Overall, I would rate the solution nine out of ten. It does everything we need it to do and it's easy to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Owner at Octo-Xpressions
Reseller
Offers seamless protection with unintrusive updates and reliable customer support
Pros and Cons
  • "ESET's strong points are that it is an unintrusive, easy-to-maintain, and deploy antivirus solution."
  • "The tech support from ESET is amazing, and I would rate it as ten out of ten."
  • "When it first starts up, it takes a lot of processing power when the machine is initially booted. Improving the startup side could be beneficial."
  • "When it first starts up, it takes a lot of processing power when the machine is initially booted. Improving the startup side could be beneficial."

What is our primary use case?

ESET Protect is mainly an antivirus. It has evolved over the years, building in additional features such as a web component that analyzes websites and prevents infections from malicious websites. It serves primarily as an anti-malware tool.

What is most valuable?

ESET's strong points are that it is an unintrusive, easy-to-maintain, and deploy antivirus solution. Once installed, it requires little to no manual intervention as it automatically updates itself. Its web component prevents infections from malicious websites, which enhances its anti-malware capabilities.

What needs improvement?

It uses a lot of processing power when the machine is initially booted. Improving the startup side could be beneficial.

For how long have I used the solution?

I have easily been using ESET Protect for seven or eight years, probably more.

What do I think about the stability of the solution?

The solution is stable, and I have not encountered any glitches. Although there are occasional false positives during installations or web activity, these are infrequent and manageable.

What do I think about the scalability of the solution?

ESET is fully scalable. It can efficiently scale up to thousands of devices in an organization without issues.

How are customer service and support?

The tech support from ESET is amazing, and I would rate it as ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward and can be managed by one person. It can be automatically installed through scripting in a Windows environment without any complications.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable, and I would rate it five on a scale of ten where five is moderate. The licensing is annual.

What other advice do I have?

The solution's primary advantage is its ease of maintenance and deployment, with little need for manual updates. 

I rate the overall solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Flag as inappropriate
PeerSpot user
Buyer's Guide
Download our free ESET PROTECT Enterprise Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free ESET PROTECT Enterprise Report and get advice and tips from experienced pros sharing their opinions.