Service and Support
ESET Endpoint Encryption's customer service is efficient and responsive. Users appreciate the robust forum for inquiries and find the technical team helpful and knowledgeable. Many express satisfaction with local support in different regions. While some rely on self-support due to partnerships, they acknowledge seeking assistance for advanced issues. Users rate the service highly, highlighting quick reaction times and effective problem-solving. Interaction with technical support is positive, even if not frequently used.
Deployment
ESET Endpoint Encryption's initial setup involves both straightforward and complex aspects. Users find installation on individual devices simple, but deploying across a network with remote agents introduces complexity. Setup time varies, with some completing it within an hour, while others take several days. Documentation is deemed basic, yet helpful, though some believe implementation could be streamlined. Experienced users manage the process more efficiently. Deployment usually happens quickly, and technical support is accessible if needed.
Scalability
ESET Endpoint Encryption is described as highly scalable by most, with successful deployment across multiple locations and a large number of users. Companies manage it effectively with minimal personnel, showcasing seamless version updates. Some mention challenges, such as licensing issues and hardware limitations, but still find scaling manageable. In varied organizational environments, hundreds to thousands of users experience satisfactory scalability. Despite minor concerns, many rate its scalability positively, indicating an effective system for diverse needs.
Stability
Users generally find ESET Endpoint Encryption stable, with ratings often reaching ten out of ten. It operates effectively for corporate documents without major issues, though some encounter resource challenges, particularly after Windows updates. While not everyone reports perfect operation, stability remains a strong aspect for most, with few problems noted. Several have highlighted challenges during Microsoft Windows updates but resolve these through patches, ensuring ESET Endpoint Encryption continues to function well.