Compare Extreme vs Forescout

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange

Forescout Platform

NHS Sussex, SAP, SEGA, Vistaprint, Miami Children's Hospital, Pioneer Investments, New York Law School, OmnicomGroup, Meritrust

Popular Solutions

7 reviews

11 reviews

10 reviews

15 reviews

1 reviews

Top Industries

Computer Software Company

14%

Government

10%

Manufacturing Company

Educational Organization

33%

Computer Software Company

10%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
Our primary use case for ExtremeSwitching is for costing, access networking, routing, and meeting network...
Read full review of ExtremeSwitching »
KristianLarsen
Senior Consultant at Mikla IT

Read full review of ExtremeCloud IQ »
LuisBrown
Chief Information Security Officer at a healthcare company
Our primary use case is routing. We are currently in the process of implementing the FabricOS here pretty soon, which...
Read full review of ExtremeRouting »
Jose Mota
IT specialist at FERCAM SpA

Read full review of ExtremeControl »
Bob Zhang
Network Engineer at Cliftons
We are a training company and supply wireless at venues for our customers and staff. It is used during meetings,...
Read full review of ExtremeWireless »

Review 1 of 5

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »
Anonymous User
Enterprise Level Policy Manager at a government
We use it to enforce maintenance tasking orders or time compliance network orders that are passed down.
Read full review of Forescout Platform »

Review 1 of 2

Customer Service

Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
I was satisfied with the technical support.
Read full review of ExtremeSwitching »
Bharath Poovaiah
Business Head at a tech services company
We have had good experiences with respect to support.
Read full review of ExtremeCloud IQ »
Sachin Vinay
Assistant Manager-Networks at a security firm
We have not had a very good experience with customer service and support. We have experienced issues with technical...
Read full review of ExtremeRouting »
Sriman L
Senior Network Engineer at Nipun Net Solutions
ExtremeCloud IQ's technical support is good, and they provide good support across all the regions.
Read full review of ExtremeCloud IQ »
Anonymous User
Wireless Network Engineer at a educational organization
Customer Service: Great customer service have not had a single issue with them. Technical Support: Great support for...
Read full review of ExtremeCloud IQ »
Anonymous User
Principal System Engineer at a tech company
Customer Service: We have never needed to approach customer service as the device has never given us any troubles....
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Administrator at a non-tech company
Customer Service: Top notch. I haven't had to deal with support very often, but the few times that I have they've...
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Engineer- Network Consulting at a tech services company
Customer Service: No direct access to vendor tech support, but distributor support (Aero-IT) is 9/10. Technical...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Production Engineer at a consultancy
We had to use the support once when we had an issue on the portal and they were very good and resolved our issue.
Read full review of ExtremeWireless »
Wael Awni
Management Board Member and Network Engineer at NewLogics
When I tested the solution's on-premises technical support, I was not happy with it. For the cloud solution, I didn't...
Read full review of ExtremeCloud IQ »
Anonymous User
CIO at a construction company
I haven't had any reason to contact them.
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Security and Infrastructure at a tech services company
Customer Service: Customer service is very helpful. Before deployment we were speaking with our regional customer...
Read full review of ExtremeCloud IQ »
Matheus Santana
Wireless Network Analyst at a construction company
My experience with customer support is good.
Read full review of ExtremeCloud IQ »
Anonymous User
Director of Technology at a educational organization
Customer Service: Customer service is probably the area I am most happy with. They have it right. Aerohive is easy to...
Read full review of ExtremeCloud IQ »
Anonymous User
Admin at a educational organization
Customer Service: We used to have the greatest inside sales person ever. She would alway get back to us within 24...
Read full review of ExtremeCloud IQ »
Anonymous User
Director of Technology at Central Catholic High School
Customer Service: I'm very pleased with the level of customer service and Aerohive's attention to customer concerns....
Read full review of ExtremeCloud IQ »
Anonymous User
IT Director at a educational organization
The support is superb.
Read full review of ExtremeWireless »
Anonymous User
Director at a educational organization
Our tech guy has always said that tech support is Extreme Networks' strength. They respond quickly and provide...
Read full review of ExtremeCloud IQ »
Anonymous User
Principal Systems Engineer at a construction company
The ExtremeWireless technical support is mediocre. I would rate the technical support a four out of ten.
Read full review of ExtremeWireless »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
The customer service and support are very good. I’m happy with the customer support of Extreme Networks.
Read full review of ExtremeSwitching »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
The technical support services are good. Occasionally, issues related to licensing or administration may require...
Read full review of ExtremeManagement »
Anonymous User
Works at a tech company
Customer Service: Customer service is helpful. Technical Support: Technical support is excellent.
Read full review of ExtremeCloud IQ »
Anonymous User
Solution Architect at a tech vendor
When you want assistance, the technical support team is both responsive and helpful. I would rate their technical...
Read full review of ExtremeCloud IQ »
Anonymous User
Enterprise Server & Support Manager at a manufacturing company
Customer Service: Customer service has been great for the most part, haven't had too many interactions with them....
Read full review of ExtremeCloud IQ »
Anonymous User
Level 3 Support Technician at a real estate/law firm
Customer Service: 3 out of 5, depending on the technician you get some want to troubleshoot over email other will...
Read full review of ExtremeCloud IQ »
Dawid Królica
Owner at Sebitu
Their customer support is exceptional, ensuring that when you make a call, you can expect to be served within just a...
Read full review of ExtremeCloud IQ »
Gassan Armouti
CEO at a tech services company
I would rate the support from Extreme Wireless a five out of five.
Read full review of ExtremeWireless »
Anonymous User
Senior Manager, Information Technology at a university
Technical support is fine.
Read full review of ExtremeSwitching »
Anonymous User
Technology Specialist at a hospitality company
Customer Service: I have had no problems with customer service. Technical Support: I haven't needed to use technical...
Read full review of ExtremeCloud IQ »
Robert Zdzieblo
IT specialist at SimTel Sp. z o. o.
I have contacted technical support many times. Usually, they are very efficient and they can solve the issue very...
Read full review of ExtremeManagement »

Review 1 of 30

Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I've had mixed experiences with technical support. While the distributor's support has been good, my interaction with...
Read full review of Forescout Platform »
Shafeeq Syed
Specialist Network Services - Security Engineering at Novartis Pharmaceuticals
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
Read full review of Forescout Platform »
Olajide Olusegun
Network Team Lead at Atlas Security
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
Read full review of Forescout Platform »
Peter Gignac
Lead Technologist at Booz Allen Hamilton
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
Read full review of Forescout Platform »
AdebayoKalejaiye
Senior Information Security Engineer at United Bank for Africa
I rate the support of the Forescout Platform a seven out of ten.
Read full review of Forescout Platform »
Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
Anonymous User
Consultant at a tech services company
Technical support is good. I don't see any issues. The type of support you get depends on the contract that you sign....
Read full review of Forescout Platform »
Moshiur RahmanKhan
CEO at a tech services company
Customer service and support is a four out of five overall. I am satisfied with the support I receive.
Read full review of Forescout Platform »
Makhdoom Ammar Ahmed
Technical Consultant at a tech services company
I have been satisfied with their support. Their response to all of our queries has been very helpful.
Read full review of Forescout Platform »
Anonymous User
Sr. Network Engineer at William Blair & Company
Technical support has been great. They are very knowledgeable, helpful, and considerate.
Read full review of Forescout Platform »
Anonymous User
Chief Operating Officer at a tech services company
Excellent. Our support engineer was extremely helpful and available.
Read full review of Forescout Platform »
Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
Read full review of Forescout Platform »
Anonymous User
Products & Solutions Manager Cyber Security | Forensics at a tech services company
In terms of technical support, their engineering team is very rigid. They must provide us with some clear answers and...
Read full review of Forescout Platform »
Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
Read full review of Forescout Platform »
Suraj Pethkar
System Administrator at Star india pvt ltd
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
Read full review of Forescout Platform »
Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
Read full review of Forescout Platform »
Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
Read full review of Forescout Platform »
Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a university
We have had mixed success with support. Sometimes we had amazing people who knew just what we needed and how to help...
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
Read full review of Forescout Platform »
Anonymous User
Global Network Security Specialist at a pharma/biotech company
Customer Service: Very good. Technical Support: Very good.
Read full review of Forescout Platform »
Anonymous User
Program Manager at a government
I've never had to use technical support.
Read full review of Forescout Platform »
Anonymous User
Chief Executive Officer at a tech services company
We have used technical support, it's been fine.
Read full review of Forescout Platform »
Anonymous User
Network and Security Engineer at a financial services firm
It's good, but certainly it needs improvement especially on the side of the partners.
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a logistics company
They were very receptive, wanted to know exactly what was going on, wanted examples, etc. They did what they needed...
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »
Hakeem-Abdulkareem
CEO at Mazeedah
You often need in-person support, so Forescout should invest more in training its customers. Customers need to be...
Read full review of Forescout Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.