Service and Support
ExtremeWireless customer service and support receive mixed feedback. Many find their team helpful and responsive, noting quick assistance when issues arise. Some users praise their support, rating it highly. However, others express dissatisfaction, mentioning slow response times and inadequate experience. There are concerns about limited support coverage in certain regions and fragmented systems due to company acquisitions. While some rate their services highly, others see room for significant improvement, particularly in comparison to competitors.
Deployment
ExtremeWireless' initial setup is generally straightforward, with cloud-based deployment simplifying the process. Deployment duration varies depending on complexity and project size, ranging from minutes for basic configurations to hours for more intricate networks. Installation is often manageable without vendor assistance. Some find integration with other systems challenging, while others report efficient mapping and coverage validation. The setup process is rated highly, though on-prem solutions may present more challenges than cloud-based implementations.
Scalability
ExtremeWireless is highly scalable, handling diverse user bases ranging from small to enterprise levels. It accommodates thousands of connections effortlessly, often rated around eight to ten for scalability. Users consistently report easy expansion, with minimal configuration needed. Dutch companies highlight its capability, even without extremely large operations. The platform is frequently compared favorably with competitors and recommended for medium to large businesses. Most users don't encounter scaling issues regardless of deployment size.
Stability
ExtremeWireless shows exceptional stability, consistently receiving high ratings from users. Praise centers around its reliability, absence of glitches, and the lack of hardware issues. Many rate it between nine and ten out of ten, highlighting seamless performance. While a few experience minor firmware bugs affecting stability, it remains highly rated and widely appreciated for its dependability. Users are satisfied and continue to rely on it, noting rare access point failures and effective handling of any issues.