Compare Extreme vs Ubiquiti Networks

Extreme

Based on 160 reviews.

Ubiquiti Networks

Based on 182 reviews.

Latest Research

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

April 2025

Ubiquiti WLAN vs. ExtremeWireless

Updated: April 2025

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

April 2025

ExtremeWireless vs. Ubiquiti WLAN

Updated: April 2025

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

ExtremeWireless

St. Xavier High School, Americatel, Diamond Light Source

Ubiquiti Wireless

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

8 reviews

14 reviews

9 reviews

13 reviews

Ubiquiti UniFi Switches

23 reviews

Ubiquiti WLAN

24 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Government

Comms Service Provider

Educational Organization

12%

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
Our primary use case for ExtremeSwitching is for costing, access networking, routing, and meeting network...
Read full review of ExtremeSwitching »
LuisBrown
Chief Information Security Officer at a healthcare company
Our primary use case is routing. We are currently in the process of implementing the FabricOS here pretty soon, which...
Read full review of ExtremeRouting »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I...
Read full review of ExtremeCloud IQ »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless ( /products/extremewireless-reviews ) for several projects. One is for standard end users,...
Read full review of ExtremeWireless »
Anonymous User
Manager, Service Delivery & Support at a consultancy
We have projects with mostly government entities. They want to create some policies for individuals who access Active...
Read full review of ExtremeControl »

Review 1 of 5

John Balogh
Director of IT at a religious institution

Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
Our primary use case for Ubiquiti Wireless ( /products/ubiquiti-wireless-reviews ) involves working in a retail...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
The technical from ExtremeWireless has been good.
Read full review of ExtremeWireless »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support for ExtremeCloud IQ needs some improvement, so I'd rate it three out of five.
Read full review of ExtremeCloud IQ »
MericDinc
Network division director at Toptal telecommunication company
The tool's support is good and can solve problems easily.
Read full review of ExtremeWireless »
Bharath Poovaiah
Business Head at a tech services company
Technical support is good.
Read full review of ExtremeSwitching »
Imran Taiyeb Ali
Senior Solutions Specialist at a comms service provider
The support team is not technically that strong. The previous company that owned the product, Nortel, went bankrupt,...
Read full review of ExtremeRouting »
MericDinc
Network division director at Toptal telecommunication company
ExtremeSwitching has the best after-sales technical support. Sometimes, when we face problems, we create a case, and...
Read full review of ExtremeSwitching »
Anonymous User
Network Administrator at a university
Customer Service: I would rate it at 10 out of 10 as their staff is very polite with customers. Technical Support: I...
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member and Network Engineer at NewLogics
Customer service and support need better response times and documentation. I rate them a seven out of ten.
Read full review of ExtremeCloud SD-WAN »
Anonymous User
Admin at a educational organization
Customer Service: We used to have the greatest inside sales person ever. She would alway get back to us within 24...
Read full review of ExtremeCloud IQ »
Anonymous User
Co-Founder at a tech services company
I haven't needed to contact technical support.
Read full review of ExtremeCloud IQ »
Anonymous User
CIO at a construction company
I haven't had any reason to contact them.
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Administrator at a non-tech company
Customer Service: Top notch. I haven't had to deal with support very often, but the few times that I have they've...
Read full review of ExtremeCloud IQ »
Anonymous User
Information Technology Coordinator at a university
Customer Service: Excellent service. Yes, the service was and is excellent. And again, and again, the one hundred and...
Read full review of ExtremeCloud IQ »
Anonymous User
Level 3 Support Technician at a real estate/law firm
Customer Service: 3 out of 5, depending on the technician you get some want to troubleshoot over email other will...
Read full review of ExtremeCloud IQ »
Anonymous User
CEO
Eight out of 10.
Read full review of ExtremeCloud IQ »
Anonymous User
IT Director
Customer Service: I believe I’ve called Aerohive support 3 or 4 times and each time I had someone on the phone in...
Read full review of ExtremeCloud IQ »
Anonymous User
Windows/Mac Network Administrator at a tech company
Customer Service: Customer service has been great. Any issues I have had were answered quickly and we were able to...
Read full review of ExtremeCloud IQ »
Dawid Królica
Owner at Sebitu
Their customer support is exceptional, ensuring that when you make a call, you can expect to be served within just a...
Read full review of ExtremeCloud IQ »
Anonymous User
Wireless Network Engineer at a educational organization
Customer Service: Great customer service have not had a single issue with them. Technical Support: Great support for...
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at NewLogics
I rate ExtremeWireless support seven out of 10. ExtremeWirelesstechnical support has been highly responsive, but the...
Read full review of ExtremeWireless »
Anonymous User
Works at a tech company
Customer Service: Customer service is helpful. Technical Support: Technical support is excellent.
Read full review of ExtremeCloud IQ »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I didn't get the chance to directly communicate with Extreme like with Cisco, but it's okay. The company is helpful,...
Read full review of ExtremeCloud IQ »
DanielThomas1
Technician Analyst at a energy/utilities company
Support has a high degree of availability and expertise. They are in or near our time zone, cordial, and...
Read full review of ExtremeSwitching »
Fred Fish
Network Administrator at a non-profit
Support was excellent when I was having client hop at our High School. They helped me design the AP placement off...
Read full review of ExtremeCloud IQ »
Anonymous User
ICT manager at a tech services company
Customer Service: They send us some demo devices upfront our decision taking. It came with extensive pre-sales...
Read full review of ExtremeCloud IQ »
Anonymous User
Network Technician Intern at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ExtremeCloud IQ »
Anonymous User
Director of Technology at a educational organization
Customer Service: Customer service is probably the area I am most happy with. They have it right. Aerohive is easy to...
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member and Network Engineer at NewLogics
So far, I haven't faced any issues and haven't needed any technical support.
Read full review of ExtremeSwitching »
Anonymous User
ICT Systems Manager at a educational organization
Customer Service: Aerohives customer service is second to none. They are extremely helpful and friendly. The company...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Consultant at a tech consulting company
AeroHive provide very good technical support with user guides and technical documentation.
Read full review of ExtremeCloud IQ »

Review 1 of 30

Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
Amir Sanayeayan
Network Security Specialist at NIGC
I refer to support documentation in the case of queries for the solution. It is good and helpful.
Read full review of Ubiquiti Wireless »
ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
I rated technical support as an eight out of ten because we rarely need to call them. Instead, we usually email the...
Read full review of Ubiquiti Wireless »
Mark Anderson
President at a comms service provider
I've never dealt with technical support.
Read full review of Ubiquiti WLAN »
Director_45785
Director at Innate technology
The technical support could be better. There are delays in response.
Read full review of Ubiquiti WLAN »
Vincent Willoughby
IT Director at CSR digital
I rate the technical support an eight out of ten.
Read full review of Ubiquiti UniFi Switches »
Director_45785
Director at Innate technology
We have not needed technical support.
Read full review of Ubiquiti UniFi Switches »
John Yeoman
CTO at Promennt
I haven't required any technical support.
Read full review of Ubiquiti UniFi Switches »
Alfred_Pullicino
IT Manager at Genesis Global
I've never needed the help of technical support. I can't speak to how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Sachin Vinay
Assistant Manager-Networks at Amrita
Technical support is good.
Read full review of Ubiquiti Wireless »
Anonymous User
ICT Manager/Systems Administrator at a university
I haven't had any reason to connect with technical support and therefore cannot speak to how helpful or responsive...
Read full review of Ubiquiti Wireless »
Pardon Chishumba
IT Administrator at a outsourcing company
I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out....
Read full review of Ubiquiti UniFi Switches »
Paul Traynor
Owner at Gallops Investments
I have not contacted technical support. I have read through the documentation.
Read full review of Ubiquiti UniFi Switches »
MichaelCinco
Information Technology Supervisor at JLR Construction and Aggregates Inc.
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call...
Read full review of Ubiquiti Wireless »
Anonymous User
Owner at a consultancy
The technical support is not good. We did get help, but I didn't have a good feeling about it. By comparison, it...
Read full review of Ubiquiti WLAN »
Alwakeel Sarmad
CEO at Cybertek
We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier...
Read full review of Ubiquiti Wireless »
Henk Uittenbogaard
CEO at AnyWi Technologies
A colleague of mine deals with support. In the past, it was perfect. However, lately, it has been a bit hard to get...
Read full review of Ubiquiti Wireless »
Patrick Van Gorp
ICT department at Klein Seminarie
I have only once contacted support via mail.
Read full review of Ubiquiti WLAN »
Ravikumar Subbiah
IT MANGER PAN-INDIA at Escon Elevator Private Limited
The customer service is good.
Read full review of Ubiquiti WLAN »
Pierre Claver B Traore
Head, IT Division at USTTB
We have not been in contact with technical support. Rather, we rely on ourselves.
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at CableWeb
The technical support for this solution is very good. Even contacting support from South Africa, it only took me an...
Read full review of Ubiquiti Wireless »
Damnam BAGOLIBE
Security engineer at ARCEP Togo
We've never contacted technical support. I'm not sure how their level of service would be.
Read full review of Ubiquiti UniFi Switches »
Nadeem Nasir
Management Information Systems Specialist at Handi Quilter, Inc.
I would give them the lowest number. That's what they've earned, and that's what they deserve. That has nothing to do...
Read full review of Ubiquiti Wireless »
Puji Rachmanto
lecture at Poltekkes jakarta 2
We're extremely disappointed with Ubiquiti support. We need more local support.
Read full review of Ubiquiti Wireless »
Doru Ilasi
Senior solutions architect at Aplix Technologies
We have never needed to contact tech support.
Read full review of Ubiquiti UniFi Switches »
Edgard Chognika
Technician at a security firm
The support for Ubiquiti UniFi Switches is not satisfactory. If you purchase one, it can be difficult to get adequate...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Telecommunication Engineer at a construction company
The technical support could improve, they are slow.
Read full review of Ubiquiti WLAN »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
The one bad part, it is almost nonexistent and relies on a user community.
Read full review of Ubiquiti UniFi »
Anonymous User
Consultant
I have only used technical support on one occasion and it seemed to be okay.
Read full review of Ubiquiti UniFi Switches »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »

Review 1 of 30

Technical Support

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