ExtremeCloud IQ Reviews

Name: ExtremeCloud IQ
Brand: Extreme
Rating: 4.4 (75 reviews)

4.4 out of 5

75 reviews
97% willing to recommend

3,517 followers

What is ExtremeCloud IQ?

ExtremeCloud is a resilient and scalable cloud-based network management solution offered by Extreme Networks as a subscription service.

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ExtremeCloud IQ is the #9 ranked solution in top Network Management Applications, #11 ranked solution in top Network Access Control (NAC) solutions, and #20 ranked solution in top Intrusion Detection and Prevention Software. PeerSpot users give ExtremeCloud IQ an average rating of 8.8 out of 10. Based on the analysis of the 75 most recent ExtremeCloud IQ reviews, the overall sentiment is positive, with a sentiment score of 7.4. ExtremeCloud IQ is most commonly compared to Cisco DNA Center: ExtremeCloud IQ vs Cisco DNA Center. ExtremeCloud IQ is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 824,067 peers since 2012

Featured reviews

KristianLarsen

Senior Consultant at Mikla IT

The tool has both advantages and weaknesses because it has several pieces of software on which it has been working because of buyouts. The tool has several branches of software versions, and you can consolidate it into ExtremeCloud, but it also has the disadvantage that sometimes people can get issues because the software on the hardware is different than they expected, especially if it is not converted to the tool used. The tool has simplified things, but it also adds a complexity that sometimes stumps some users. In the future, I think the tool’s onboarding setup of a new tenant could be smoother or faster. I also think that they could provide a simpler setup for first-level support so that it can be easier for them to have a support dashboard that would help them. I am talking about customer support organizations, so you usually have a high turnaround, but you need to have something that is easier to use and where you don't need so much training.

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Ilham Fareed

Head of Enterprise Networking at Connex Information Technologies

The solution has easy maintenance. Unlike other solutions, it’s very convenient and easy to maintain because it’s a cloud solution. The solution gets updates and patches easily, and we can immediately benefit from any new features or versions introduced. Adding new IPs or setting up new sites when customers open branches is a simple process of adding the serial numbers of the APIs and provisioning the settings across them. We have used other tools for network monitoring like the Motadata. Try out the features and experience the hardware, software, and unit management solution they are offering, especially with the AI and machine-enabled cloud features. The available features are impressive. It's not just about opting for popular names; other players in the market can provide similar solutions at an affordable cost. You can save on your IT budget without compromising quality by exploring different options. Allocating the saved budget for other requirements becomes possible when you choose a reputable product at a more affordable cost. Overall, I rate the solution an eight out of ten.

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Sriman L

Senior Network Engineer at Nipun Net Solutions

ExtremeCloud IQ’s user interface needs to be improved, and its current bugs need to be fixed. Sometimes, AP details, like the AP firmware and the AP hostname, are not updating properly because of a few bugs in the current version, which they might fix in the next version. Compared to the central and other cloud solutions, a couple of bugs still running on these portals need to be rectified. For ExtremeCloud IQ's next releases, I expect to get all the users and the events alerts. Also, if any AP goes down, I should be able to do some scheduled reports specific to the site because it is currently in beta. If any AP goes offline, that's an event. If you want to do the filter for a specific site event, we don't have that filter option. I expect specific site-level and category-level events and alert filters to get reports.

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ExtremeCloud IQ mindshare

Product category:

As of December 2024, the mindshare of ExtremeCloud IQ in the Network Management Applications category stands at 2.9%, down from 3.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Management Applications

PeerAnalyst reports

Type	Title	Date
Category	Network Management Applications	Dec 21, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 21, 2024	Download
Comparison	ExtremeCloud IQ vs Cisco DNA Center	Dec 21, 2024	Download
Comparison	ExtremeCloud IQ vs Fortinet FortiManager	Dec 21, 2024	Download
Comparison	ExtremeCloud IQ vs Aruba Airwave	Dec 21, 2024	Download

Title	Rating	Mindshare	Recommending
Cisco DNA Center	4.0	29.7%	89%	40 interviews Add to research
DX Spectrum	4.2	2.0%	89%	116 interviews Add to research

Valuable Features

ExtremeCloud IQ offers valuable features such as controller-less scalability, unified cloud management, intuitive interface, and robust security. It provides tools for deployment planning, load-balancing, and troubleshooting. Users appreciate centralized control, easy deployment, and support for mobile workforces. The mesh networking enhances resiliency, while built-in firewalls ensure security. Efficient network operations, policy enforcement, and AI-based analytics add value. The platform's simplicity, flexibility, and comprehensive network visibility facilitate quick issue resolution and efficient management.

"Another valuable feature is the automation of Wi-Fi configurations, which allows the wireless network to auto-reconfigure in case of problems."
"It is a scalable solution."
"ExtremeCloud IQ is an intuitive platform. The tool's ability to streamline network operations depends on the end customer. Sometimes it's quicker, and sometimes it takes much longer. It helps me to address network problems."

Room for Improvement

ExtremeCloud IQ users suggest improvements for usability and feature integration. The interface needs refining for better user experience. Configuration complexities and initial learning require attention. Users note inconsistencies in inventory management and reporting features. There is a call for enhanced security measures like multi-factor authentication. Technical support speed and efficiency could improve. Pricing and licensing also draw attention, suggesting more competitive rates. Ensuring smooth integration with third-party systems and faster deployment of configurations is advised.

"The product could support multi-vendor infrastructures."
"The tool has simplified things, but it also adds a complexity that sometimes stumps some users."
"For me, the only issue is the potential delay in the tool statistics updating in real time after making changes."

ROI

Calculating ROI from ExtremeCloud IQ is challenging for many. Its benefits include saving time by reducing network troubleshooting and management efforts. Users appreciate increased productivity, reduced infrastructure costs, and stable connections. The cloud-based system eliminates the need for traditional controllers and offers cost-effective scalability. Organizations experience fewer connectivity issues and enjoy a streamlined setup, enabling efficient expansion. Customer satisfaction and future-proof features further contribute to user value, despite ROI being complex to quantify.

Pricing

ExtremeCloud IQ pricing is perceived as moderate, with varied opinions on hardware and licensing costs. Organizations typically appreciate the simple license model, which covers comprehensive functionalities without extra fees, enhancing ease of budgeting. While some find initial setup expensive, others value long-term investment in stable, high-performance solutions. Educational sectors benefit from discounts, and licensing options cater to both small and large enterprises, although costs can be a concern for smaller businesses. Overall, pricing aligns with competitor offerings.

"The product pricing is reasonable."
"Price-wise, it is a reasonable tool."
"ExtremeCloud IQ's pricing is high."

Popular Use Cases

ExtremeCloud IQ is used by various organizations for managing wireless networks, primarily in enterprise, educational, and healthcare sectors. It offers a cloud-based management interface for access points, enabling easy control and monitoring. Users appreciate its single-pane management for multiple locations and its integration with APs and switches. It supports BYOD environments and is implemented in diverse settings like manufacturing facilities, universities, and large stadiums, offering centralized network access control and high throughput capabilities.

Service and Support

ExtremeCloud IQ's customer service is highly rated for responsiveness, friendliness, and efficiency, frequently receiving top marks. Many users appreciate the polite and knowledgeable staff who provide ample guidance. Technical support is praised for its promptness and expertise, but some note occasional delays at initial support levels. Assistance often resolves issues quickly, and users value the ability to escalate concerns smoothly.

Deployment

The initial setup of ExtremeCloud IQ is described as straightforward and easy, with automatic detection and configuration features for access points. Users find the setup intuitive, especially with the assistance of guides and wizards. While some experienced complexity due to advanced configurations or network requirements, many note that basic deployment is attainable in a short time frame, even for those with limited experience. The management interface and training contribute significantly to user satisfaction.

Scalability

ExtremeCloud IQ demonstrates remarkable scalability, effortlessly accommodating expansive networks. Users report seamless expansion by adding access points and licenses. With capabilities supporting thousands of devices, it excels in high-density and complex environments. Its cloud-based architecture eliminates constraints, ensuring flexibility in deployment. Numerous users find it easy to manage and expand, rating its scalability highly due to its adaptability for varying network sizes and efficient integration in different scenarios.

Stability

Users experienced mixed stability with ExtremeCloud IQ. Many found it stable with efficient performance, running smoothly without issues. Occasional instability was linked to firmware bugs, sometimes resolved through updates or workarounds. Users in environments with interference noted poor performance on certain bands, but good performance on others. Some experienced network disruptions resolved by reboots or rollbacks. Instances of load balancing and handover issues existed, but overall, many reported high stability ratings.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ExtremeCloud IQ Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Educational Organization

10%

Government

Manufacturing Company

Comms Service Provider

University

Financial Services Firm

Retailer

Construction Company

Non Profit

Real Estate/Law Firm

Performing Arts

Healthcare Company

Insurance Company

Wholesaler/Distributor

Media Company

Energy/Utilities Company

Legal Firm

Transportation Company

Consumer Goods Company

Hospitality Company

Wellness & Fitness Company

Outsourcing Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Compare ExtremeCloud IQ with alternative products

Learn more about ExtremeCloud IQ

The network is your platform of engagement for clients and staff. We have designed ExtremeCloud to provide superior user experience by empowering you and the applications that drive your business. The combination of Extreme Networks’ smart wired and wireless edges and the elasticity, resilience and scalability provided via state-of-the-art datacenters distributed strategically for worldwide availability allows you to respond to the changing needs of your business, at the speed of cloud, through a simple, multi-site aware user interface.

ExtremeCloud IQ was previously known as Aerohive Networks, Aerohive HiveManager, HiveManager, ExtremeCloud , ExtremeSecurity.

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ExtremeCloud IQ customers

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange