ExtremeCloud IQ vs Juniper Mist Wired Assurance comparison

"The cloud management gives us the tools and reports that we need to monitor and troubleshoot the network."

"Everything can be seen from the dashboard."

"It is a scalable solution."

"ExtremeCloud IQ is integrated with the Ekahau tool so that you can log in to the ExtremeCloud IQ portal, upload the cloud plans, draw all the interiors, and plan the APs with the real-time AP position."

"It's extremely easy to deploy. Even our access points are behind the net, not using real, public IP. We can easily add to the cloud. For deployment, we just need to let the access point take the DSCP from IP and then, even if it's not a requirement, we can see the serial number from the access points and add the serial number to the cloud directly."

"The technical support for this solution is good."

"The HiveManager integration with the VPN Gateway is awesome."

"ExtremeCloud IQ is an intuitive platform. The tool's ability to streamline network operations depends on the end customer. Sometimes it's quicker, and sometimes it takes much longer. It helps me to address network problems."

"The product greatly improved our organization in terms of making configuration, deployment, and firmware upgrades easy for multiple automated devices."

"The most valuable feature of Juniper Mist Wired Assurance is zero-touch provisioning for query edge switches. You can connect the switch directly to your edge locations and then directly onboard, similar to the Cisco Meraki solutions."

"The customer chose this solution because it helped reduce the number of trouble tickets. It’s easy to deploy and troubleshoot, as the solution uses AI to identify root issues."

"We have had some mediocre to poor experiences with tech support: Conflicting information, condescending attitudes, and reluctance to work to resolve an issue."

"A room for improvement in ExtremeCloud IQ is roaming. My team is facing roaming issues with the solution, particularly when using VoIP over WiFi. For example, VoIP sometimes breaks when you walk around the customer site. In terms of what I'd like to see in the next release of the solution, right now, the inventory for ExtremeCloud IQ is awful. There's no stock, and you must wait a year and a half for new stocks. It's awful."

"I would like to see a remote phone application for monitoring APs when on the road."

"They can improve just the onboarding process. More user information about the introduction to the product would be helpful. It would be good if they have a better user introduction to the new product because it is different than the prior version."

"From our perspective, we would love to see Aerohive provide faster feature enhancement in their Virtual Appliance to match the features with the cloud solution more quickly."

"The solution's performance needs to be enhanced because of a very high delay."

"An area for improvement in ExtremeCloud IQ is its technical support. Support could be better, especially when you need help concerning ExtremeCloud IQ and WinG."

"I would like to see more security features such as NAC integrated to the solution. This would allow customers to be able to control all other users under one dashboard."

"The platform’s monitoring tool is not up to the mark. It is not proactive enough and lacks some capabilities. Additionally, they should work on providing integration with other vendors."

"This cloud solution is built on microservices, and Juniper continuously adds new ones to enhance performance or introduce additional services."

"The configuration aspect of the solutions is relatively new, but I have had positive experiences. However, for more advanced tasks, such as VXLANs on the EX platform, Juniper Mist Wired Assurance may not be the best option due to certain limitations. Nonetheless, it does have a CLI override feature for specialized configurations that cannot be done through the GUI."

"Previously, ExtremeCloudIQ provided free licensing for all the basic requirements of their customers. An advanced cloud user had to purchase advanced licenses for automation and advanced country features at the enterprise level. They have restricted the licensing, allowing only up to ten units for testing, which is challenging. This limitation becomes problematic, especially in countries like Sri Lanka or other Asian countries, where customers face economic challenges and have limited budgets. The previous free option was beneficial, but it has become tougher to manage with these new changes. They should revise their pricing structure, offering the basic features free of charge for up to 50 AP. Larger entities with more than 50 APs have the budget to support them. Still, it becomes more difficult for small and medium-sized businesses with less than 50 APs to allocate a significant budget for control and management features."

"ExtremeCloud IQ's pricing is medium, but its support contract costs more."

"It is costly as compared to Meraki, Aruba, Juniper, and Cisco. Cloud IQ is an enterprise solution, whereas Meraki is specifically a single solution."

"Customers need to pay a yearly licensing fee for ExtremeCloud IQ, which is a little bit expensive."

"There are probably cheaper solutions but we invest for stability and performance for the longer haul."

"For example, if you compare Aruba vs Aerohive, you need to check which licences from Aruba you need to match the functionality of Aerohive (usually you need at least three types of licences and a controller with redundancy). The same goes with Cisco, where you need buy additional licences for central management, firewall, spectral analysis, WIPS, PPSK, etc. Aerohive has a very simple model - one licence for all the functionalities - and you can believe that there are many. One licence makes it easy to maintain, scale, renew and you can plan your costs 10 years in advance."

"The product pricing is reasonable."

"It is not the cheapest product but I think that the price is reasonable because you get a lot of support of it's needed."