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ExtremeCloud IQ pros and cons

Vendor: Extreme
4.4 out of 5
3,518 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

ExtremeCloud IQ provides comprehensive cloud-based management of wireless access points and switches, enhancing security and operational efficiency.
Integrated firewall with DPI inspection in every access point is considered a standout feature, included in the license cost, unlike competitors.
Centralized management through HiveManager offers robust support for multi-tenant environments, aiding in managing numerous devices for various customers.
ExtremeCloud IQ features zero trust policies, granting detailed control over user access and network security.
Technical support for ExtremeCloud IQ is highlighted for its professionalism and effectiveness, indicating a reliable backing for the system.

CONS

There is a need for port aggregation on the 2384 switches to fully utilize ac on the APs, which is on their product road map.
Remote phone application for monitoring APs and a mobile app is desired by users when on the road.
Technical support experiences have been mediocre to poor, with conflicting information and reluctance to resolve issues.
Having a wizard for new customers might be helpful, as ExtremeCloud IQ's onboarding process could be improved with better user introduction.
Users experience roaming issues, particularly with VoIP over WiFi, alongside the room for improvement in roaming capabilities.
 

ExtremeCloud IQ Pros review quotes

Sriman L - PeerSpot reviewer
Jun 22, 2023
ExtremeCloud IQ is integrated with the Ekahau tool so that you can log in to the ExtremeCloud IQ portal, upload the cloud plans, draw all the interiors, and plan the APs with the real-time AP position.
MB
Oct 12, 2018
HiveManager is incredibly useful for managing APs and switches from one cloud interface.
reviewer1898016 - PeerSpot reviewer
Jul 11, 2022
It's extremely easy to deploy. Even our access points are behind the net, not using real, public IP. We can easily add to the cloud. For deployment, we just need to let the access point take the DSCP from IP and then, even if it's not a requirement, we can see the serial number from the access points and add the serial number to the cloud directly.
Learn what your peers think about ExtremeCloud IQ. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Ilham Fareed - PeerSpot reviewer
Jul 24, 2023
The Client 360 feature provides a comprehensive view of your clients and their activities, including the devices they use. Additionally, a feature called Network 360 offers a 360-degree view of the network, like data usage (in GB), the status of ports and AP, and other details. You can drill down on granular-level drills to gain insights into specific applications and usage patterns like application level and fee, where your data is being wasted or what your clients are doing with the Internet data, what kind of applications they are using, etc.
Manik Chavan - PeerSpot reviewer
Jun 23, 2022
Everything can be seen from the dashboard.
it_user707766 - PeerSpot reviewer
Feb 22, 2018
a true controller-less approach, where each Access Point is 100% independent from the management system.
reviewer1781973 - PeerSpot reviewer
May 26, 2022
The tech who handles Extreme IQ tells me it's easy to use and learn. He felt like it was pretty intuitive. It comes with solid training materials. He also has talked about the security features that give you as much or as little control as you want.
it_user655734 - PeerSpot reviewer
Apr 28, 2017
It allows me to see APs and clients that are having issues, allowing for faster support response and less downtime.
DK
Sep 25, 2023
It excels in Wi-Fi and switch management, as well as other internal management aspects, offering speed and efficiency that surpass what other competitors provide.
Sydney-Reynolds - PeerSpot reviewer
Oct 21, 2022
Extreme is transitioning to 802.11ax facilities running the 2G and the 5G cloud, allowing for higher density in education use cases, and ExtremeCloud IQ provides you with novel ways to manage everything. In the old days, you used to have a controller on-site for your access points, but everything is easier now.
 

ExtremeCloud IQ Cons review quotes

Sriman L - PeerSpot reviewer
Jun 22, 2023
ExtremeCloud IQ’s user interface needs to be improved, and its current bugs need to be fixed.
MB
Oct 12, 2018
Need port aggregation on the 2384 switches to take full advantage of ac on the APs. I understand that is on their product road map.
reviewer1898016 - PeerSpot reviewer
Jul 11, 2022
The dashboard and stability need to be improved.
Learn what your peers think about ExtremeCloud IQ. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Ilham Fareed - PeerSpot reviewer
Jul 24, 2023
There can be an improvement by incorporating two-factor authentication or multi-factor authentication for security. Advanced network access control features and application control features should be added to manage applications. Many customers are interested in managing data, such as setting data quotas for individual users.
Manik Chavan - PeerSpot reviewer
Jun 23, 2022
We'd like to have a cloud dashboard from which we can see all devices.
it_user707766 - PeerSpot reviewer
Feb 22, 2018
From our perspective, we would love to see Aerohive provide faster feature enhancement in their Virtual Appliance to match the features with the cloud solution more quickly.
it_user655734 - PeerSpot reviewer
Apr 28, 2017
I would like to see a remote phone application for monitoring APs when on the road.
DK
Sep 25, 2023
Integrating the network access control solution can be complex, as it essentially combines two separate products.
Sydney-Reynolds - PeerSpot reviewer
Oct 21, 2022
The certification costs from suppliers are getting out of control, and it's not just Extreme. We have the same problem with Cisco and Huawei.
IgorTunakin - PeerSpot reviewer
Nov 21, 2022
An area for improvement in ExtremeCloud IQ is its technical support. Support could be better, especially when you need help concerning ExtremeCloud IQ and WinG.