Compare Fortinet vs SailPoint

Fortinet

Based on 1784 reviews.

SailPoint

Based on 70 reviews.

Latest Research

Buyer's Guide

Fortinet FortiAuthenticator vs. SailPoint Identity Security Cloud

March 2025

SailPoint Identity Security Cloud vs. Fortinet FortiAuthenticator

Updated: March 2025

Buyer's Guide

Fortinet FortiAuthenticator vs. SailPoint Identity Security Cloud

March 2025

Fortinet FortiAuthenticator vs. SailPoint Identity Security Cloud

Updated: March 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiAuthenticator

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Popular Solutions

Fortinet FortiGate

49 reviews

Fortinet FortiGate-VM

34 reviews

Fortinet FortiClient

24 reviews

SailPoint Identity Security Cloud

23 reviews

Top Industries

Educational Organization

18%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

11%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
SherifAbdelrahman
IT Director at Rabbit Mart
I use it for retail business. We are using the FortiSwitch solution for our voice switches and access points as well.
Read full review of Fortinet FortiSwitch - Secure Access »
Carlos Vitrano
Cloud security director at Medallia
We are covering cloud security posture management and run-time detection as well, so there are two flavors. It is...
Read full review of Lacework FortiCNAPP »
MohamedTalbi
Security Architect at Bouygues Telecom Mobile
FortiManager is used to facilitate the administration of FortiGate equipment. There are many features to automate...
Read full review of Fortinet FortiManager »

Review 1 of 5

Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
We are proposing automated automation solutions like automatic JML processes, automation of different use cases,...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 1

Customer Service

Vladmir Fortes
Security Manager at ZAP
I have not needed to use the support. It's a very simple and straightforward solution.
Read full review of Fortinet FortiAnalyzer »
Javed Bashir
Senior Manager, Network & Cloud Security Architect at a computer software company
Fortinet provides excellent support services. A level-one engineer will attend your first call if you have a basic...
Read full review of Fortinet FortiAuthenticator »
João Carvalho
TIO at Fundação de Serralves
I would rate the technical support from Fortinet as nine out of ten.
Read full review of Fortinet Penetration Testing Service »
SrikanthS
Senior Manager - Technical at Sify Technologies
My team members contacted the support team, and they helped us configure a few things.
Read full review of Fortinet FortiSIEM »
Jose-Rivera
Account Manager at Telefónica
We have not got it up and running yet and have not yet used technical support services.
Read full review of FortiSASE »
Richard Torrenueva
IT Manager at a consultancy
Technical support is very helpful. Support is not a problem because Fortinet is user-friendly to manage, even my...
Read full review of Fortinet FortiGate Cloud »
Charbel Hajj
Senior Supervisor at MEPEQ
I have contacted technical support many times, they are very important and they are very good. They follow up on all...
Read full review of Fortinet FortiGate »
Md. Al Imran Chowdhury
Cyber Security Analyst at Link3 Technologies
The solution's technical support is good.
Read full review of Fortinet FortiSwitch - Data Center »
Adriaan Boshoff
Network and Security Engineer at RaytonCOrp
I utilized the technical support services once, and I received a prompt response.
Read full review of Fortinet FortiAnalyzer »
LENIN RAMIREZ
SIEM MANAGER at a comms service provider
Support responds very slowly.
Read full review of Fortinet FortiSIEM »
Taimoor Khan
Network Operations Engineer at Inara Technologies
Technical support is very helpful and responsive. Every time we open a ticket, they help us and make sure it's resolved.
Read full review of Fortinet FortiManager »
IgnitiusMolepo
Senior IP Network Defense at MTN
We've encountered several issues before, like the web and firmware's lack of responsiveness for 50 minutes. The...
Read full review of FortiWeb Web Application Firewall (WAF) »
Elvis Mahadeo
Senior Systems Engineer at Caribbean Development Company
I would rate the tech support an eight out of ten. Our company needs to contact customer support on certain issues....
Read full review of Fortinet FortiGate »
Oscar Mburu
Security Admin at NCWSC
Some examples of the technical support provided for the solution include addressing my initial setup questions and...
Read full review of Fortinet FortiMail »
OusaidAbaz
Security Network Architect at Inmac
Sometimes, we may not have anyone to contact for tech support because we've acquired much knowledge. We refer to a...
Read full review of Fortinet FortiClient »
Denis Orellana
Network Solutions Architect at Yazata Solutions
I rate Fortinet support 10 out of 10. The support gets better as you get more certifications. I'm trying to get my...
Read full review of Fortinet FortiGate »
Claude Mualuko
Information Security Engineer at a tech services company
Support is amazing. The team is knowledgeable and has a quick response time.
Read full review of Fortinet FortiNAC »
Sharlton Bedward
System Administrator at a financial services firm
We haven't had much contact with support but they're pretty good. You do need to schedule a time for them to get back...
Read full review of Fortinet FortiGate IPS »
Anonymous User
Data Center Operations and Customer Support Manager at a tech services company
Usually, we have our maintenance plan once a year, like a power-down test and things like that. But I'm not sure...
Read full review of Fortinet FortiGate »
Anonymous User
Firewall Engineer at a marketing services firm
The technical support has been very good.
Read full review of Fortinet FortiSwitch - Secure Access »
SreenivasaRao
Medical Coder at a tech services company
The technical support from Fortinet is good. We have not faced any issues. They initiate the troubleshooting process...
Read full review of Fortinet FortiClient »
Anonymous User
Co-Founder at a tech services company
We have had a couple of technical support cases, and support has not been a problem.
Read full review of Fortinet FortiMail Cloud »
Sami Isoaho
Principal Cloud Architect at Viria Security Oy
Fortinet support is very fast. If I need to ask something, I'll get a response within a couple of hours.
Read full review of Fortinet FortiSIEM »
Gaurab Dev Manandhar
Senior Network Administrator at a financial services firm
The technical support is good. However, during the holidays they can get a little slow to respond.
Read full review of Fortinet FortiOS »
Anonymous User
CEO at a tech services company
I haven't needed technical support, and while the pricing can be expensive, the performance and security it offers...
Read full review of Fortinet FortiSandbox »
Anonymous User
Sales & Support at a tech services company
We do not use FortiGate support directly; we must use distributor support.
Read full review of FortiGate Next Generation Firewall (NGFW) »
Anonymous User
Managing Partner
There are only two times that I had to contact Fortinet support since I have used Fortinet devices (15 years). Here...
Read full review of Fortinet FortiGate-VM »
Simone Meddi
Architect engineer at DGS S.P.A.
It works well for me. I can review the initial check, explain it thoroughly, outline the subsequent steps, and...
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Key Account Manager at a tech consulting company
In general, technical support is okay and issues are handled well 90% of the time. Support could improve by being...
Read full review of Fortinet FortiGate Cloud »
Anonymous User
Security Team Leader at a tech services company
Technical support is very competent and quick to answer our questions.
Read full review of Fortinet FortiMail »

Review 1 of 30

SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior IT Consultant at a consultancy
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint Identity Security Cloud »
Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
Read full review of SailPoint Identity Security Cloud »
Emiliano Saccani
Product Manager, Consultor at Assertiva
The technical support and community for SailPoint is great.
Read full review of SailPoint Identity Security Cloud »
Chris Derjany
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
Read full review of SailPoint Identity Security Cloud »
Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
Read full review of SailPoint Identity Security Cloud »
Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

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