Compare Fortinet vs Viavi Solutions

Fortinet

Based on 1690 reviews.

Viavi Solutions

Based on 11 reviews.

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

FortiMonitor

SONY, GoDaddy, HCL, ING, ARMOR, billboard

Network Instruments Observer

Brno University of Technology

Observer GigaStor

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Observer Apex

Capita

ObserverLIVE

Exmark Manufacturing, Foskor, US Deptartment of Veteran Affairs

Popular Solutions

Fortinet FortiGate

50 reviews

Fortinet FortiGate-VM

38 reviews

Fortinet FortiWeb

22 reviews

Observer GigaStor

1 reviews

Network Instruments Observer

0 reviews

Observer Apex

1 reviews

Top Industries

Educational Organization

18%

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

18%

Manufacturing Company

Real Estate/Law Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

David Carlson
CIO at Camco Mfg.
We're a manufacturing shop. So we have 500-700 users on FortiGate SWG and various devices on the manufacturing floor...
Read full review of Fortinet FortiGate SWG »
GaryRollie
Principal at Senior Solutions Engineer
We use FortiSASE for remote worker access and access to our corporate data centers.
Read full review of FortiSASE »
Anonymous User
Information Technology Infrastructure Manager at SVP
The solution is primarily used as a border firewall as well as for internal LAN segregation, internal IPv4 policy...
Read full review of FortiGate Next Generation Firewall (NGFW) »
Anonymous User
Security Specialist at a manufacturing company
We have multiple environments. Some applications are in Oracle Cloud, some are in Azure, some are in GCP, and some...
Read full review of Fortinet FortiWeb »
Jim Morrill
Network admin at Penobscot Valley Hospital
The solution syncs with our active directory and allows configuration for two-factor authentication. We're using the...
Read full review of Fortinet FortiAuthenticator »

Review 1 of 5

Jeroen-Dubbelman
Director at Bitrate

Read full review of Observer GigaStor »
JeroenDubbelman
Director at Bitrate
Our clients use the solution for visibility. They use it to understand the traffic and store years' worth of traffic...
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
The primary use case is for monitoring and troubleshooting. We also use it for security.
Read full review of Observer Apex »
MOHAMEDABDELAZIM
IT manager at Mannai
We have experience with the VIAVI solutions, specifically the ObserverLIVE platform, which we use for network...
Read full review of ObserverLIVE »

Review 1 of 4

Customer Service

Mohamed Abdel Hassanein
Managing Director at FORESEC
I haven't worked with the technical support. I did face some admin problem with the team here in Egypt.
Read full review of Fortinet FortiGate »
Omar Urquijo
Security, infrastructure and networking engineer at Abetelnet Solutions
Support is pretty good.
Read full review of FortiGate Cloud-Native Firewall (FortiGate CNF) »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
Although FortiGate Next Generation Firewall's customer support is spontaneous in responding, their actual responses...
Read full review of FortiGate Next Generation Firewall (NGFW) »
SandroQuinto
IT Coordinator at Plasser do Brasil
Technical support has been great. We are satisfied with their capabilities.
Read full review of Fortinet FortiGate Cloud »
Mahesh Patel
Sr. Corporate Marketing Executive at a tech services company
The solution's technical support is good. Compared to the previous year, Fortinet has taken a lot of steps to improve...
Read full review of FortiWeb Web Application Firewall (WAF) »
Bhaskar Rao
Network manager admin at Yamaha
The support from Fortinet FortiAnalyzer is responsive. If the Indian support can support only the lowest priority...
Read full review of Fortinet FortiAnalyzer »
Ahmet Coruk
Co-founder at Korunet
The technical support is very good.
Read full review of Fortinet FortiManager »
Saneesh Pv
Network Security Specialist at GBM
The technical support team is good.
Read full review of Fortinet FortiManager »
Ehab.Fawzy Mohamed
Chief Engineer at Hilton Worldwide
Technical support is good. On a scale from one to five, I would give technical support a five.
Read full review of Fortinet FortiGate »
Rutul SHah
CXO at Aariha Enterprise Private Limited
The technical support is very good. However, we do not use them often because we have our own technical team that is...
Read full review of Fortinet FortiSwitch - Secure Access »
KENNETH OBONYO
Pre sale engineer at Harnssen Group Limited
The technical support for this product is very good; they always respond to us quickly when we raise issues.
Read full review of Fortinet FortiGate IPS »
Gamal Al-Hamzah
Network Engineer at LinkTech
We like the Fortinet technical support and how they have responded in the past.
Read full review of Fortinet FortiGate »
Anonymous User
Chief Security Officer at a tech services company
The technical support could be improved because it takes time to get through the first level of support, where you...
Read full review of Fortinet FortiClient »
Sarvajith Mony
Technical Manager at PSR
I rate the technical support a four out of ten.
Read full review of Fortinet FortiAP »
RafigFeizullayev
Head of Security systems department at Zerde Business Solutions
Any problems that our customers have, they first call me and I support them. If I can't solve a problem I create a...
Read full review of Fortinet FortiWeb »
Sadiq Mbiyu
Tecnical manager at Watronix Information Technology Ltd
When I compare the support of Fortinet to Cisco, I find it to be good but not as good as Cisco's.
Read full review of Fortinet FortiNAC »
Anonymous User
Assistant Infrastructure Manager at a maritime company
Technical and customer support is okay.
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Security Technical Manager at a tech services company
I am certified to give support and I have not used the support very often. I have not faced any issues with the...
Read full review of Fortinet FortiMail »
OmerBaig
Solution Architect at AMBSAN TECHNOLOGIES
Initially, the tool's toll-free number was not working. As soon as I opened the ticket and moved forward to align the...
Read full review of Fortinet FortiNAC »
Anonymous User
Principal Cyber Security Architect at a comms service provider
We have great support from Fortinet. We have our own research partner who can assist us with configuration and...
Read full review of Fortinet FortiSandbox »
Olivier Desnoafa
Network consult at BPI France
Technical support was excellent. We bought the optional support, so we paid an additional fee. We had dedicated...
Read full review of Fortinet FortiManager »
Anthony Jayaseelan
Director of Communications and Data Management at Reich Global IT FZCO
Technical support is perfect. The technical team is good.
Read full review of Fortinet FortiSwitch - Secure Access »
Sagy Haham
CEO at SAYCOM
When I contacted technical support a few times, they were good.
Read full review of Fortinet FortiGate »
WahidAlarasi
Solutions Architect at Exclusive GRP
Part of the reason it's such a good product is that I don't recall ever needing to call for technical support.
Read full review of Fortinet FortiAuthenticator »
Anonymous User
Senior Security Consultant at a tech services company
Fortinet's support is good.
Read full review of Fortinet FortiManager »
Anonymous User
Chief of Security and Research at a tech services company
Occasionally, if the partner cannot resolve the problem, you do have to work with some Fortigate techs. They are...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Branch Manager at a tech services company
I did not use customer support.
Read full review of Fortinet FortiMail »
Mohamed Abdullah
Senior Security Engineer at crystal networks
Their technical support is very good.
Read full review of Fortinet FortiGate »
Mitku Bitew
Head of Network Administration Section at Zemen Bank S.C.
Fortinet's technical support is good and provides good solutions for us.
Read full review of Fortinet FortiOS »
Will Alfaro
IT Consultant at Escuela de Comunicación Mónica Herrera
I very rarely contact technical support. If I need to scale, they have very knowledgeable sources and solid...
Read full review of Fortinet FortiGate »

Review 1 of 30

Jeroen-Dubbelman
Director at Bitrate
If things get complicated, they can get complicated. But then again, what you lose in support, you gain in getting...
Read full review of Observer GigaStor »
JeroenDubbelman
Director at Bitrate
The support is very good.
Read full review of Viavi Observer Platform »
Anonymous User
Network Engineer at Talentys SA
It's a little expensive.
Read full review of Observer GigaStor »
Anonymous User
Engineer at a comms service provider
Customer Service: Customer service was below average. Technical Support: The local value added reseller did not know...
Read full review of Network Instruments Observer »
MOHAMEDABDELAZIM
IT manager at Mannai
Technical support is good. I would give their tech support an eight out of ten rating.
Read full review of ObserverLIVE »
Anonymous User
MFG Diagnostic Integrator at a tech services company
Technical support is very knowledgeable and very helpful. They typically go out of their way to help and get whatever...
Read full review of Observer GigaStor »
Anonymous User
Support Engineer at Talentys SA
Technical support is pretty responsive. I remember that I had an issue getting information from the documentation...
Read full review of Observer GigaStor »
Anonymous User
Network Engineer Sr at a healthcare company
The technical support is very responsive and knowledgeable.
Read full review of Observer GigaStor »
Anonymous User
IT Network Professional at a insurance company
Customer Service: I would give customer service a rating of 9/10. Technical Support: I would give technical support a...
Read full review of Observer GigaStor »

Review 1 of 9

Technical Support

No Data Available

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