Observer GigaStor Reviews

Name: Observer GigaStor
Brand: Viavi Solutions
Rating: 4.5 (7 reviews)

4.5 out of 5

7 reviews
100% willing to recommend

595 followers

What is Observer GigaStor?

Observer GigaStor is a network analysis tool that comes in a variety of form factors, including rack mount, portable, and virtual. Capable of storing up to a petabyte of traffic for later analysis, GigaStor helps ensure optimal network and application performance.

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Observer GigaStor is the #9 ranked solution in top Network Packet Broker (NPB) solutions, #15 ranked solution in top Network Troubleshooting solutions, and #88 ranked solution in best Network Monitoring Tools. PeerSpot users give Observer GigaStor an average rating of 9.0 out of 10. Based on the analysis of the 7 most recent Observer GigaStor reviews, the overall sentiment is positive, with a sentiment score of 8.1. Observer GigaStor is most commonly compared to NETSCOUT nGeniusONE: Observer GigaStor vs NETSCOUT nGeniusONE. Observer GigaStor is popular among the large enterprise segment, accounting for 78% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 22% of all views.

Helped 816,660 peers since 2012

Featured reviews

Jeroen-Dubbelman

Director at Bitrate

There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies. The retrospective network analysis capability of Observer GigaStor has been beneficial. It's a pivotal feature for network performance solutions. However, I prefer to consider the entire solution suite - GigaStor, along with GigaFlow and Apex - for comprehensive network visibility and monitoring. So, I prefer to integrate all three solutions to provide the best visibility. They complement each other well, with Apex aggregating and correlating data from both GigaStor and GigaFlow to enhance environmental understanding and troubleshooting efficiency.

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it_user678603

IT Network Professional at a insurance company with 10,001+ employees

* The Observer Console UI is consistent and stable, but could use some updating to be more modern. * There’s a web-based packet extraction interface that was recently added, but I’d like to see more web-based capabilities added so that the Observer client isn’t needed so much. * Their first generation Observer Reporting Server was a dawg, but Observer Apex is a much better reporting solution that is easier to use. Application Dependency Mapping is valuable, but needs to be more automated. The product continues to evolve to overcome areas of concerns.

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it_user621021

Network Engineer Sr at a healthcare company with 1,001-5,000 employees

The reporting functionality is good, but it could be even better. The APEX interface has been completely reworked and they thought of the engineer/analyst when writing it. There are some issues, in our environment that puts processing restraints on the Gigastor when turning on trending data to be sent to APEX. Adding online training resources would make this solution even better.

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Observer GigaStor mindshare

Product category:

As of November 2024, the mindshare of Observer GigaStor in the Network Monitoring Software category stands at 0.2%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Monitoring Software

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Observer GigaStor's most valuable features include detailed packet capture and analysis, long-term data storage capabilities, and intuitive dashboards. Users appreciate its ability to go back in time to troubleshoot issues and its robust network forensics. They find it reliable for pinpointing network problems and ensuring comprehensive visibility into network traffic. Observer GigaStor also stands out for its scalability and in-depth reporting capabilities, meeting diverse requirements effectively.

"There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies."
"This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users."
"It can help to write your rules, organize firewalls, your block, and also your protocols and IP address to come in or out of your network."

Room for Improvement

Observer GigaStor needs to improve its scalability features and enhance the overall speed of data processing to better align with enterprise demands. Users also mention that the tool's reporting functionalities can be more intuitive and that there is a need for better integration capabilities with other network monitoring tools. Enhanced technical support services and more comprehensive documentation can further aid in resolving issues efficiently.

"GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities could enhance its functionality."
"I would like to have more than 4TB of storage available in the portable version of this solution."
"Graphics need improvement. Because a lot of the information there you have to input first in some case to have full potential. It could be more automated."

ROI

Users experienced significant time savings and increased efficiency with Observer GigaStor, which allowed for quicker problem resolution and network performance improvements. It helped in historical data analysis, leading to better-informed decisions and cost reductions. Enhanced troubleshooting capabilities and proactive monitoring resulted in fewer outages and optimized resource allocation. Users noted improved visibility into network activities, contributing to a stronger security posture. Ultimately, organizations saw an enhanced return on investment due to these cumulative benefits.

Pricing

Observer GigaStor offers a range of pricing based on storage capacity and features, starting at approximately $50,000. Customers note that while the initial cost is high, the performance and detailed analytics justify the investment. Additional features and higher storage capacities increase the price. Enterprises appreciate its robust capabilities for network performance monitoring and troubleshooting.

"It's quite expensive."
"It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license."

Popular Use Cases

Observer GigaStor is primarily used for network performance monitoring and troubleshooting. Users highlight its ability to capture and analyze extensive data, aiding in pinpointing network issues efficiently. The tool is praised for its robust storage capacity, ensuring that detailed historical data is readily available for thorough analysis. Users appreciate the detailed insights it provides, facilitating improved network management and quick resolution of problems.

Service and Support

Customers find Observer GigaStor's customer service responsive and professional. Support team demonstrates extensive knowledge and quick issue resolution. Users appreciate prompt communication and thorough explanations. Some feedback mentions exceptional technical expertise and friendly assistance. Aggressive follow-up ensures satisfaction. Most users feel well-supported, though a few mention occasional delays. Repeated praise highlights reliability and effectiveness in addressing concerns. Comprehensive and punctual assistance stands out among other services.

Deployment

Users describe Observer GigaStor's initial setup as straightforward and user-friendly. Many appreciate the clear instructions and intuitive process, enabling quick deployment. Some users find the setup efficient and simple, with minimal technical challenges. The system's documentation is often highlighted for its clarity, aiding users in the setup. There are comments noting that despite some initial complexity, support resources help resolve issues quickly, ensuring a smooth setup experience.

Scalability

Observer GigaStor's scalability is highly appreciated, handling high data volumes efficiently. Users mention its robust storage capabilities and ability to accommodate growing network demands without compromising performance. Its analytics and packet capture features support large-scale environments, making it suitable for enterprises. Some users highlight seamless integration with other tools and expansions. Despite these positives, a few users express concerns about costs when scaling up.

Stability

Users find Observer GigaStor stable. They mention it handles large data loads without performance issues. The system rarely crashes and maintains reliable uptime. Some note its durability in demanding environments. Others appreciate its consistent performance during long-term usage. Regular updates enhance stability and reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Observer GigaStor Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

19%

University

Manufacturing Company

Insurance Company

Healthcare Company

Government

Transportation Company

Real Estate/Law Firm

Construction Company

Media Company

Wholesaler/Distributor

Retailer

Energy/Utilities Company

Logistics Company

Consumer Goods Company

Hospitality Company

Educational Organization

Comms Service Provider

Non Profit

Performing Arts

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Observer GigaStor customers

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange