Compare Hillstone Networks vs SolarWinds

Hillstone Networks

Based on 21 reviews.

SolarWinds

Based on 390 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Hillstone I-Series Server Breach Detection System

Norbert Wiener University, Regional Government of the Amazon

Hillstone Security Manager

Dubai International School

SolarWinds NetFlow Traffic Analyzer

Oceaneering International, Asia Pacific Network Information Centre, 335th Signal Command, Immofori

Popular Solutions

5 reviews

1 reviews

1 reviews

16 reviews

SolarWinds Server and Application Monitor

11 reviews

SolarWinds NetFlow Traffic Analyzer

12 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

17%

Comms Service Provider

13%

Real Estate/Law Firm

10%

Educational Organization

48%

Computer Software Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Albert-Wang
Technical Consultant at SiS Technologies
Our primary use case is to provide cloud-based security solutions for customers using public cloud platforms. We...
Read full review of Hillstone CloudEdge »
Albert-Wang
Technical Consultant at SiS Technologies
CloudHive is used for protecting private cloud customers by controlling the traffic between virtual machines inside a...
Read full review of Hillstone CloudHive »
TahirMahmood
IT Manager at Zubair Feeds
I use the solution in my company for site-to-site VPN, SSL VPNs, URL filtering, IPS, IDS and all the other features...
Read full review of Hillstone E-Series »
TahirMahmood
IT Manager at Zubair Feeds

Read full review of Hillstone T-Series »
Albert-Wang
Technical Consultant at SiS Technologies
We use these devices in the office or in the public cloud environment to protect networks.
Read full review of Hillstone A-Series »

Review 1 of 5

DeepakVyas
Global-Manager Network & communications at Secure Meters Limited
We are using SolarWinds and have all the modules with us, including NetFlow and NPM. It is primarily used for...
Read full review of SolarWinds NetFlow Traffic Analyzer »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Architect at a logistics company
We have a client who is a global logistics company, and we use NPM to manage their devices globally. These devices...
Read full review of SolarWinds NPM »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »

Review 1 of 5

Customer Service

Boaz Oyamo
Technical Lead at Kristel
We recently requested Hillstone E-Series’ technical support, which was quite good.
Read full review of Hillstone E-Series »
Wajid Khattak
Procurement Officer at Emerging Systems
I rate the technical support an eight out of ten.
Read full review of Hillstone E-Series »
DAVI TEIXEIRA
Physical Education Professional JR at Unimed
The support we have received from the vendors is good. They are always available. I rate the support a nine out of ten.
Read full review of Hillstone I-Series Server Breach Detection System »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support team are very good and very quick.
Read full review of Hillstone E-Series »
TahirMahmood
IT Manager at Zubair Feeds
I contacted the solution's technical support, and they helped us. I rate the technical support an eight out of ten.
Read full review of Hillstone E-Series »
Albert-Wang
Technical Consultant at SiS Technologies
Technical support is okay. We get technical support from HQ and they respond rapidly and give us a lot of good advice.
Read full review of Hillstone A-Series »
Albert-Wang
Technical Consultant at SiS Technologies
The support is quite good, with quick response times and effective partner support. I would rate customer service...
Read full review of Hillstone CloudEdge »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The tool's technical support is fast. They will respond within five minutes once we book a case.
Read full review of Hillstone E-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support is very good.
Read full review of Hillstone CloudEdge »
Albert-Wang
Technical Consultant at SiS Technologies
Customer service for Hillstone's CloudHive is rated as comparable to other products, receiving eight points out of...
Read full review of Hillstone CloudHive »
TahirMahmood
IT Manager at Zubair Feeds
Hillstone T-Series' technical support is slow. Some of the staff are not as knowledgeable. I would rate technical...
Read full review of Hillstone T-Series »
Maroun Abboud
Data Department Manager at BTC Networks
The technical support is very good. I would rate them nine out of ten.
Read full review of Hillstone E-Series »
Walter Shelver
Owner at CableWeb
The technical support was fairly straightforward.
Read full review of Hillstone E-Series »
Anonymous User
Senior Consultant at a tech services company
We have a lot support from Hillstone. We contact them when we have some unknown variable cases. They're very good....
Read full review of Hillstone E-Series »
Rieshananth Thambiaiyah
Product Manager at a tech services company
We have been satisfied with the technical support for small and medium scale clients but we have not seen the support...
Read full review of Hillstone E-Series »
Asif Hasan
Product Manager at Integra Technologies Limited
They have a very good technical support team, but I think there are some communication issues due to language...
Read full review of Hillstone T-Series »

Review 1 of 16

Mahmoud Osama
IT System Administrator at a energy/utilities company
Technical support could definitely be better. I have opened a ticket with technical support, but with no response.
Read full review of SolarWinds Kiwi Syslog Server »
Anil Rao
Vice President Delivery & Operations at Rezilyens
I found that the technical support from SolarWinds was not really very good. Technical support is a bit difficult....
Read full review of SolarWinds Web Help Desk »
Ravi Khanchandani
Founder Director at Techsa Services
The initial support (Level 1) might struggle with DPA issues, but escalated cases receive proper support. There is...
Read full review of SolarWinds Database Performance Analyzer »
Shadi Shaar
Healthcare Informatics Consultant at Dammam University
Customer support is satisfactory. There's a feature for escalating cases whenever there's a delay from support...
Read full review of SolarWinds Web Help Desk »
CharlesGura
Sr Software Architect at a tech services company
SolarWinds provides good support.
Read full review of SolarWinds NPM »
Erick Kahozi
Network Engineer Coordinator at a mining and metals company
We have a person in-house that will bring issues to our attention, and if we need to, we will escalate to support.
Read full review of SolarWinds Network Device Monitor »
Jayesh Ramaiya
Network Analyst at RAMAIYA LTD
The solution’s customer support is not very good.
Read full review of SolarWinds NPM »
DarrinBryant
AVP Technology Network Engineer at LPL Financial
Technical support is very good. You always got a live person.
Read full review of SolarWinds NPM »
Muhammad Asif
Consaltant at a consultancy
The technical support from SolarWinds for this solution is average, in my opinion, and the response times could...
Read full review of SolarWinds NetFlow Traffic Analyzer »
KhalidOmer
Data Center Engineer at a retailer
Customer service is linked to payments. If you do not have a license or renewal supported, it is not supported for you.
Read full review of SolarWinds NPM »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The support was not good.
Read full review of SolarWinds Network Automation Manager »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I've never used SolarWinds tech support. We never fully took advantage of that either. The only tech support we use...
Read full review of SolarWinds Passportal »
MohamedIbrahim10
Logistics Operations Specialist at Nafeza
The customer support is satisfying for SolarWinds NPM. I would rate tech support a six out of ten. Quicker responses...
Read full review of SolarWinds NPM »
Anonymous User
Service Manager at a tech services company
I am happy to work with the technical support team. They are extremely good.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Information Technology Infrastructure Architect at a financial services firm
We have been very pleased with technical support. They respond quite quickly and the responses are always helpful.
Read full review of SolarWinds NPM »
Anonymous User
System Engineer - Infrastructure Lead at a tech services company
We receive our support from the local vendor and it is good. When we call and ask for support, the response is very...
Read full review of SolarWinds NPM »
Erdinc-Erdal
Presales Consultant at a tech vendor
I do not think that SolarWinds support is very good because it just takes too long to solve the problem. Eventually,...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
DBA at a wellness & fitness company
I have not had to open up many tickets. In two and a half years, I think, probably four, five tickets that we've...
Read full review of SolarWinds Database Performance Analyzer »
Pedro Farrell
Manager at Barbados Water Authority
We dealt with customer service and support once for a license issue, and they resolved our concerns swiftly.
Read full review of SolarWinds NPM »
Andrew Ntuyo
Senior Network Engineer at Element Critical
I've never really reached out to technical support. I understand that it's alright. The very few times I've needed...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer
Customer Service: 10 out of 10 Technical Support: Any time I contacted support they were knowledgeable and fast.
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a healthcare company
Technical support is very good. It might take a bit of time for initial contact, if you don't classify the severity...
Read full review of SolarWinds NPM »
Dale Partridge
Senior Executive IT Program Manager at a computer software company
Our team that has worked with technical support hasn't had any complaints. It goes pretty well.
Read full review of SolarWinds NPM »
IanReilly
Manager at QMUL
The technical support for SolarWinds NetFlow Traffic Analyzer isn't as good as it was a few years ago. The level 1...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Infrastructure Manager at a recreational facilities/services company
I have not used technical support for Passportal.
Read full review of SolarWinds Passportal »
Anonymous User
Works at a manufacturing company
Customer Service: They have always been helpful when we needed support I have no complaint at all. Technical Support:...
Read full review of SolarWinds NPM »
Usman Malik
IT Consultant at a tech services company
We've been in touch with technical support in the past to help us deal with the customization of reports, which is...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Information Security Officer at a financial services firm
I'd rate technical support at eight out of ten. They are helpful and fast.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT service Delivery Manager Managed services projects at a computer software company
SolarWinds' technical support is ok, but it could be faster and more knowledgeable.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Kumar Mahadevan
IT Infrastructure Analyst at AG Group
good. can be hit or miss sometimes, but sometime you get some good tech support over there.
Read full review of SolarWinds Security Event Manager »

Review 1 of 30

Technical Support

No Data Available

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