Compare Hitachi Vantara vs IS Decisions

Hitachi Vantara

Based on 195 reviews.

IS Decisions

Based on 5 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

RemoteExec

Vodafone, HP, EADS, Toyota, Mercedes-Benz, Siemens, Tupperware

WinReporter

Ford, MTV, Alstrom, U.S. Air Force, Banque de France

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Top Industries

Financial Services Firm

20%

Computer Software Company

18%

Manufacturing Company

Government

11%

Computer Software Company

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Lisa Williams
Manager, Office of Enterprise Data Management at State of Arizona
We've had a lot of turnover in our agency in the past several years, and we have many new staff members who don't...
Read full review of Pentaho Data Catalog »
Sayan König
Senior Manager, Financial Services at KPMG
It's a data warehouse for finance and central bank reporting purposes, and an ETL tool in this environment.
Read full review of Pentaho Business Analytics »
NiwasKumar
Deputy General Manager at Reliance Communications

Read full review of Hitachi VSP E Series »
Partha Bhattacharyya
Enterprise Architect at Department of Defence, Australian Government

Read full review of Hitachi Virtual Storage Platform »
Dan Peacock
Enterprise Data Architect at a manufacturing company
We mainly use Lumada to load our operational systems into our data warehouse, but we also use it for monthly...
Read full review of Pentaho Data Integration and Analytics »

Review 1 of 5

Bill H.
Information Technology at City Of Keizer
We needed to strengthen our access security after being hit by a ransomware attack. Implementing two-factor...
Read full review of UserLock »

Review 1 of 1

Customer Service

MarcioOkubo
Sales Manager at Storageone
In this part of the world, technical support is not working as it should. Here, there is very few personnel in the...
Read full review of Hitachi Content Platform »
Joshua Kurian
Sr. Technical Architect at StarOne IT Solutions
I find their technical support satisfactory. I would rate it nine out of ten.
Read full review of Hitachi VSP E Series »
Sayan König
Senior Manager, Financial Services at KPMG
We hadn't had any contact with technical support in the past. I cannot judge their level of helpfulness.
Read full review of Pentaho Business Analytics »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
Overall, support and services are better. While call logging isn't easy yet, if you escalate through a call, they...
Read full review of Hitachi Content Platform »
Ridwan Saeful Rohman
Data Engineering Associate Manager at Zalora Group
We don't really use technical support. The current version that we are using is no longer supported by their...
Read full review of Pentaho Data Integration and Analytics »
MARIA PILAR CANDA
Assosiate Partner at Autana Business Partners
Based on my experience, the solution has been reliable.
Read full review of Pentaho Data Integration and Analytics »
Stephen Knox
Lead, Data and BI Architect at a financial services firm
Lumada’s ability to quickly and effectively solve issues we have brought up is not great. We have a service for the...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Sr. Business Intelligence Engineer at a tech services company
We haven't used tech support, but the forums are an excellent source of help.
Read full review of Pentaho Business Analytics »
Carlos Villegas Martinez
Consultant at Telcel
We have had too many issues.
Read full review of Hitachi Virtual Storage Platform »
Mahesh Wijenayaka
Head of Systems at a tech services company
In terms of the customer support, I can say it's a mixed reaction depending on the country. That's what we have...
Read full review of Hitachi Content Platform »
Anonymous User
Head of Information Technology at a insurance company
The customer service is good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Solution Architect at a healthcare company
I'm rating the technical support team of Hitachi Virtual Storage Platform G Series a ten.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Technical Consultant at a wholesaler/distributor
I don't like Hitachi's technical support. They are there but it is not perfect and they are not very much help.
Read full review of Hitachi Virtual Storage Platform »
Dan Peacock
Enterprise Data Architect at a manufacturing company
I'd give Lumada support a nine out of 10. It has been exceptional historically, but there was a rough patch about a...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Team Manager at a tech services company
The technical support is good. Obviously, it can be better, but it is good.
Read full review of Hitachi Virtual Storage Platform »
Krishnamohan-Velpuri
Sr Consultant at T- systems
I rate the technical support an eight out of ten.
Read full review of Hitachi Virtual Storage Platform »
Bratislav Petkovic
System Engineer for Core Infrastructure at a financial services firm
When I contacted technical support directly it was very good.
Read full review of Hitachi Thin Image Advanced »
Paulo Kennedy
Digital Development Specialist at Vittne Digital Teknologi
The customer support for Pentaho is rated seven out of ten. I have been working with their support for several years,...
Read full review of Pentaho Business Analytics »
Saravanan Ramaraj
Solution Architect at MIMOS Berhad
Customer Service: 3 (out of 5 scale) Technical Support: 3 (out of 5 scale)
Read full review of Pentaho Business Analytics »
Anonymous User
Senior Consultant at a consumer goods company
Pentaho has stellar support services with extremely intelligent Pentaho and Hitachi consultants all over the world....
Read full review of Pentaho Business Analytics »
Anonymous User
Senior Manager -Datacenter Planning and Operations at a comms service provider
We get our support from a local vendor. If there is an escalation then it is done directly to the vendor.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Storage Architect at a government
Excellent. The team is very knowledgeable about their products and how these work with other products.
Read full review of Hitachi Virtual Storage Platform »
Dragoslav Milosevic
System Engineer at S&T Crna Gora d.o.o.
The technical support is very good and responds with expertise quickly.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Presales Director at a tech services company
I would rate tech support at six out of 10. The HDS call center is not as good as Nutanix, EMC, Pure Storage, etc.
Read full review of Hitachi Unified Compute Platform HC Series »
Anonymous User
Identity and Access Management Engineer at a financial services firm
Open community, you can find good responses at a high level for the free edition. I have not used the commercial...
Read full review of Pentaho Business Analytics »
Anonymous User
Senior Storage Engineer
Customer Service: Good. Technical Support: Average.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Data Warehouse Specialist at a educational organization
Customer Service: Good. Technical Support: Less than average.
Read full review of Pentaho Business Analytics »
Anonymous User
Senior Analyst at a tech services company
Customer Service: A 3/5. The support is prompt and timely. But there have been some technical limitations sometimes....
Read full review of Pentaho Business Analytics »
Krisjanis Muskars
Data Architect at a tech services company
The support from Hitachi is not the greatest, the fixing of bugs can take a really long time.
Read full review of Pentaho Data Integration and Analytics »
Darius Radford
Principal Solutions Architect at a computer software company
The technical support from Hitachi is very good.
Read full review of Hitachi ID Privileged Access Manager [EOL] »

Review 1 of 30

AntoSebastin
Cyber Security Consultant - APAC at Logon Software
The technical support for the product is available only via email, not through toll-free numbers or phone calls. If...
Read full review of FileAudit »
Anonymous User
IT Manager at Xcel Mechanical Systems
I haven't had to contact support, so that's pretty good.
Read full review of UserLock »

Review 1 of 2

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.