Compare Hitachi Vantara vs PTC

Hitachi Vantara

Based on 203 reviews.

PTC

Based on 33 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Popular Solutions

Hitachi Virtual Storage Platform

19 reviews

Pentaho Data Integration and Analytics

6 reviews

Pentaho Business Analytics

4 reviews

Codebeamer

9 reviews

PTC Integrity

5 reviews

PTC Windchill

2 reviews

Top Industries

Financial Services Firm

19%

Computer Software Company

18%

Manufacturing Company

Government

Manufacturing Company

28%

Computer Software Company

14%

Healthcare Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ozair Amin
Sales Manager - Infrastructure at Synergy Computers
We are a partner with Hitachi, offering our customers a range of storage solutions, from midrange to enterprise,...
Read full review of Hitachi Virtual Storage Platform »
Lisa Williams
Manager, Office of Enterprise Data Management at State of Arizona
We've had a lot of turnover in our agency in the past several years, and we have many new staff members who don't...
Read full review of Pentaho Data Catalog »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
We are using Hitachi NAS Platform in conjunction with NetApp, Fujitsu, and other server and storage solutions. These...
Read full review of Hitachi NAS Platform »
Dan Peacock
Enterprise Data Architect at a manufacturing company
We mainly use Lumada to load our operational systems into our data warehouse, but we also use it for monthly...
Read full review of Pentaho Data Integration and Analytics »
ALEXANDRERIBEIRO
DBA at Federal University of Uberlândia
I primarily use Pentaho Business Analytics ( /products/pentaho-business-analytics-reviews ) for data warehouses, and...
Read full review of Pentaho Business Analytics »

Review 1 of 5

SHRINIVAS ALAGERI
Architect at itcinfotech
I primarily use Codebeamer ( /products/codebeamer-reviews ) for requirements management, especially when I need to...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity ( /products/ptc-integrity-reviews ) for Lifecycle Management applications,...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Customer Service

Sajith Eruvangai
IT System Specialist - Operations & Infrastructure at National Health Insurance Company – Daman
Very limited people are available with resource availability in this region, and they have limited knowledge.
Read full review of Hitachi Ops Center Analyzer »
Lisa Williams
Manager, Office of Enterprise Data Management at State of Arizona
They have been very helpful to us from day one. I'm not an incredibly technical person, and they have been very...
Read full review of Pentaho Data Catalog »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
Hitachi's technical support requires improvement. They don't have a lot of support engineers who can handle all the...
Read full review of Hitachi Virtual Storage Platform »
Dale Bloom
Credit Risk Analytics Manager at MarketAxess
So far, it's been pretty good. I would rate them an eight out of 10. People are fairly responsive initially to...
Read full review of Pentaho Data Integration and Analytics »
Ali Yazıcı
IT Service Manager at Kuveyt Turk Participation Bank
We have contacted them for a technical issue. Their technical support is good.
Read full review of Hitachi Virtual Storage Platform »
Atilla Celiloglu
Broadcast Technology Director at tv8
Technical support by Hitachi is adequate. I am a partner of Hitachi and not just a customer.
Read full review of Hitachi NAS Platform »
Scott Neto
Pre-Sales Analyst at Drive A Informática
The solution's technical support is good.
Read full review of Hitachi NAS Platform »
Anonymous User
Identity and Access Management Engineer at a financial services firm
Open community, you can find good responses at a high level for the free edition. I have not used the commercial...
Read full review of Pentaho Business Analytics »
Anonymous User
Administrative Assistant at a university
Since Pentaho Business Analytics is open-source, it has a very helpful community.
Read full review of Pentaho Business Analytics »
Bratislav Petkovic
System Engineer for Core Infrastructure at Raiffeisen bank Serbia
When I contacted technical support directly it was very good.
Read full review of Hitachi Thin Image Advanced »
Anonymous User
Data Modeller and Pentaho Integration Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10
Read full review of Pentaho Business Analytics »
Russell Peat
Solutions Consultant at Revera Limited
Because our own engineers have a high skill base and accreditation on the G-Series, it is seldom that we have to seek...
Read full review of Hitachi Virtual Storage Platform »
Giorgi Luarsabishvili
Sales Engineer at Orient Logic
The distributor needs more knowledgeable resources for technical support. It would be better to connect directly to...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Director of Software Engineering at a healthcare company
We haven't had a lot of functional issues. We had performance issues, especially early on, as we were trying to spin...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Storage Architect at a financial services firm
We had a lot of issues with support and I would rate them a five out of ten in that aspect.
Read full review of Hitachi Virtual Storage Platform »
Reza Behravesh
Senior Customer Service Engineer at DP IRAN
We don't have access to technical support in our region.
Read full review of Hitachi Virtual Storage Platform »
Bratislav Petkovic
System Engineer for Core Infrastructure at Raiffeisen bank Serbia
I use technical support from a local partner. When I open an issue with Hitachi directly, they answer promptly and...
Read full review of Hitachi Universal Replicator »
Anonymous User
SAN Systems Administrator at a retailer
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Engineer at a tech company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Pentaho Business Analytics »
Anonymous User
Technical Consultant at a wholesaler/distributor
I don't like Hitachi's technical support. They are there but it is not perfect and they are not very much help.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Business Intelligence Consultant at Sanmargar Team
Customer service isn’t needed. Every problem solution is on the internet. If not, you can post it to community forum...
Read full review of Pentaho Data Integration and Analytics »
Eric Smets
System Engineer at a tech services company
I had contact with their commercial side and with the technical side for the setup and demos, but not after we...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
IT Consultant at a computer software company
For most of the time, I usually use Pentaho forums and the response from the Pentaho community is very good.
Read full review of Pentaho Business Analytics »
Anonymous User
Storage Solutions Consultant at a insurance company
Customer Service: It's at a fair level but has bad documentation. Technical Support: It's fair.
Read full review of Hitachi NAS Platform »
Jefferson Hernandez
Data Architecture and Engineering Specialist at coprocenva
Communication with the vendor is challenging, which makes customer service less satisfactory despite being a free tool.
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
IT Senior Consultant at a manufacturing company
My experience with the technical support has been good.
Read full review of Hitachi NAS Platform »
Anonymous User
Data Architect & ETL Lead at a financial services firm
It's about average. Most of the help we got was through Google searches and Wiki pages. One time we had an issue with...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Business Intelligence Supervisor at a manufacturing company
We use only the community edition, so we only consult the internet for help. There is a strong community of users all...
Read full review of Pentaho Data Integration and Analytics »
Rodrigo Vazquez
CDE & BI Delivery Manager at a tech services company
Their support team will receive a ticket on any failures that you might have. We have a log file that lets us review...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Team Manager at a tech services company
The technical support is good. Obviously, it can be better, but it is good.
Read full review of Hitachi Virtual Storage Platform »

Review 1 of 30

SHRINIVAS ALAGERI
Architect at itcinfotech
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at itcinfotech
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
RAghavendar Kulkarni
Senior SQL Manager at 42q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of Intralink »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »

Review 1 of 30

Technical Support

No Data Available

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