Try our new research platform with insights from 80,000+ expert users

IBM vs Zendesk

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
IBM
Based on 3233 reviews.
Zendesk
Based on 70 reviews.
Latest Research
Overview
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.
Information Not Available
Sample Customers
IBM SmartCloud Control Desk
St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
IBM Cognos
More than 23,000 leading organizations across multiple industries use Cognos. Some examples of Cognos customers include BMW Financial Services, Quinte Health Care, Troy Corporation, Michigan State University, and GKN Land System.
IBM Watson Customer Experience Analytics
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
Zendesk
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Popular Solutions
Top Industries
Educational Organization
18%
Financial Services Firm
17%
Computer Software Company
10%
Manufacturing Company
8%
Computer Software Company
23%
Educational Organization
12%
Financial Services Firm
8%
Manufacturing Company
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 2
Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.