Compare IDERA vs Perforce

IDERA

Based on 88 reviews.

Perforce

Based on 107 reviews.

Latest Research

Buyer's Guide

Helix ALM vs. TestRail

January 2025

Helix ALM vs. TestRail

Updated: January 2025

Buyer's Guide

Helix ALM vs. TestRail

January 2025

TestRail vs. Helix ALM

Updated: January 2025

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

TestRail

Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung

Helix ALM

Invision, Softing, CACI, Hunter Industries, ITSO, Itron, EEC, Database Consultants Australia, VirtualScopics, March Networks, WorkForce

Popular Solutions

IDERA ER/Studio

4 reviews

TestRail

7 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

BlazeMeter

20 reviews

Perfecto

1 reviews

Klocwork

3 reviews

Top Industries

Financial Services Firm

19%

Computer Software Company

13%

Manufacturing Company

Government

Educational Organization

17%

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

13%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
We use the solution for data modeling, including both relational and dimensional data models.
Read full review of IDERA ER/Studio »
StuartBarker
Managing Director at Corecom Quality Engineering
We use the solution for test management during projects.
Read full review of TestRail »
Anonymous User
Database Administrator at a consultancy

Read full review of IDERA SQL Safe Backup »
Anonymous User
Senior DBA Lead at a government
We use it to look at the overarching environment and, from there, we're able to pick and choose which servers and...
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Bala Maddu
Mobile Network Automation Architect at BT - British Telecom
We use this solution as a tester. When it comes to 5G, there are loads of changes because we're trying to build the...
Read full review of BlazeMeter »
Roland Castelino
QA Lead at BMO Financial
Our use cases are execution on the cloud for web and mobile. With mobile, it could be different platforms, like iOS,...
Read full review of Perfecto »
Harold Pogue
Global IT Director of Digital Platforms. Digital and Connected Commerce at a healthcare company
The primary use case is controlling and documenting project documents, requirements, tests, traceability between...
Read full review of Helix ALM »
Saurav Krishna
Data Engineering and AI Intern at .3Lines Venture Capital
For API security purposes, we use the tool to host all our APIs. This allows us to take advantage of the security...
Read full review of Akana API Management »
Bob Dean
Principle Engineer at MTSI
It is a static analysis tool for application security. It does more than that because it does look for code, such as...
Read full review of Klocwork »

Review 1 of 5

Customer Service

StuartBarker
Managing Director at Corecom Quality Engineering
The solution's technical support hasn't resolved one or two of my problems. In general, the solution's technical...
Read full review of TestRail »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
AndersonMoura
Data Management Product Owner at ExxonMobil
The support is not so good but it's not so bad. They help us, but sometimes they are slow to give us an answer. I...
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Anonymous User
Data Management Specialist at a government
Customer Service: It's good. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Software Enginner at a tech company
We had a few issues with the deployment, but it was mostly due to our lack of experience. We were able to get online...
Read full review of IDERA SQL Secure »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Asst. Director, Data Management & Analytics at a healthcare company
Technical support is good. Whatever inquiries I submit, I get a response. I haven't seen any lack of response from...
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Software Quality Assurance Engineer
I was not the point person.
Read full review of TestRail »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
I don't think I've ever used their tech support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Stuart Barker
Test Manager at Zest Consulting
I have never needed to contact customer support. I have posted questions on the community page. The community support...
Read full review of TestRail »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Administrator at a government
The technical support has been fine. I have only used them for licensing issues.
Read full review of IDERA ER/Studio »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Senior SQL Server Developer at a tech vendor
Customer Service: It was pretty good once the licensing phase was completed. Technical Support: It's good.
Read full review of IDERA ER/Studio »

Review 1 of 30

Govindaraj Ponnusamy
Automation Architect at a tech consulting company
Whenever we have a doubt about mobile device testing, we just go to the Perfecto site and what we need will be there....
Read full review of Perfecto »
Anto Infanta
Senior Test Engineer at a computer software company
The technical support is good. They have good support documentation and when we have contacted them, they helped to...
Read full review of BlazeMeter »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
There is minimal support available for BlazeMeter. You have to use the internet and try to do some searches to find...
Read full review of BlazeMeter »
Rahul Shah
Principal Software Automation Engineer at PubMatic
For support, I generally use Google or other online sources.
Read full review of BlazeMeter »
Roland Castelino
QA Lead at BMO Financial
The customer support has improved over the past two years. They have probably remodeled their customer service,...
Read full review of Perfecto »
SivaneshWaran
Head of Customer Succes at a tech services company
The customer support team are responsive and provide support via email and phone. I would rate them a five out of five.
Read full review of Klocwork »
Saurav Krishna
Data Engineering and AI Intern at .3Lines Venture Capital
The support team responds within 24 hours after raising a ticket.
Read full review of Akana API Management »
Anonymous User
Senior Product Specialist at a tech services company
They're hyperresponsive. They have regular calls to see what exactly we are doing with Klocwork and how we are doing....
Read full review of Klocwork »
Anonymous User
Works
Their support is pretty good and normally gets back to me within one day. One time, instead of the support rep taking...
Read full review of BlazeMeter »
Yashb Bhatt
Vice President at Tenax Invest
I rate the technical support a six out of ten.
Read full review of BlazeMeter »
Anonymous User
Software Developer at a media company
Technical support was OK for some situations.
Read full review of BlazeMeter »
Anonymous User
Prin IT Bus Systems Analyst at a healthcare company
I have not interacted directly with their technical support. We have a team that deals with them.
Read full review of Perfecto »
Vikram Katta
AVP at a financial services firm
Technical support has been very good so far. They are helpful and responsive. We are satisfied with the assistance...
Read full review of BlazeMeter »
Anonymous User
Solutions Consultant at a tech services company
I don't deal with them directly, but I would rate them as adequate.
Read full review of Helix ALM »
Sivanesh Waran
Sr. Software Solution Engineer at Meteonic Innovation Pvt Ltd at Meteonic Innovation Pvt. Ltd.
Customer Service: Customer service is great. We are getting responses from support within a day. The local support (I...
Read full review of Klocwork »
Anonymous User
Senior Software Engineer at a manufacturing company
We have not encountered any problems at my level. I have no idea how the technical support is.
Read full review of Klocwork »
Anonymous User
Advanced Product Developer - Software at a manufacturing company
I haven’t used Seapine / Perforce tech support directly. I have only interacted with our internal TestTrack...
Read full review of Helix ALM »
Anonymous User
Sr. Test Engineering Manager - Embedded Linux SW / RF at a comms service provider
I have used the support from Klocwork. There was a transition time when we started using the solution which was not...
Read full review of Klocwork »
Anonymous User
Senior Quality Assurance Automation Engineer / Manager at a non-profit
Technical support has been great.
Read full review of BlazeMeter »
Vijay kumar
Associate QA Manager at Xcel Serv Solution
For the paid version, we have our own technical support for BlazeMeter. They are helpful.
Read full review of BlazeMeter »
Anonymous User
Assistant Vice President at a tech services company
We actually did reach out to the technical support and it was all right, not great. We didn't get the answers we needed.
Read full review of Akana API Management »
Anonymous User
VP Delivery & Customer Success at a computer software company
The support is good. We have no problems with the support.
Read full review of Klocwork »
Anonymous User
Gerente de Sistemas e Ingenieria de Software Libre
When we required any tech support, we contacted Gabriel and Hussein who gave us superb service, in order to resolve...
Read full review of Akana API Management »
Anupam Narayan
Performance Engineer Manager at a financial services firm
I rate the technical support an eight out of ten.
Read full review of BlazeMeter »
Anonymous User
Lead Software QA Engineer at a tech services company
Support is adequate. Getting initial responses for support issues can sometimes be slow.
Read full review of BlazeMeter »
Riham Elkomy
Principal Software Engineer at Valeo
Technical support is very good. They are very supportive. In my case, they have been excellent.
Read full review of Klocwork »
Anonymous User
Embedded Software Developer at a tech services company
The tool has good support for static analysis.
Read full review of Klocwork »
Swati P
Deputy Manager Quality Assurance at eInfochips
Technical support is quite good. We have a vendor partner in India and they do a good job of supporting us.
Read full review of Klocwork »
Michael Bujokas
Manager and Platform Lead, Canadian Digital Banking at BMO
They're quite responsive and they do reach out for more information, which is good. Lately they've been coming back...
Read full review of Perfecto »
Vikram Katta
AVP at a financial services firm
The technical support is very good. I would give them ten out of ten.
Read full review of BlazeMeter »

Review 1 of 30

Technical Support

No Data Available

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