Compare Inflectra vs Planview

Inflectra

Based on 34 reviews.

Planview

Based on 147 reviews.

Sample Customers

Inflectra SpiraTeam

Cenduit, Maas Database Applications, DHHS Tasmania, Rota Yokogawa, ASI Business Solutions, ComputaCenter

Inflectra SpiraPlan

Process1st Technologies, AT&T EG (DIRECTV), Aptus Health, Medvoxel systems, Tolko Industries Ltd., CMMI, Bearwood Consultants Ltd, Mortenson Construction, Soflab Technology, VectorOne Consulting

Planview AgilePlace

REA Group, Thompson Reuters

Popular Solutions

1 reviews

1 reviews

0 reviews

2 reviews

4 reviews

3 reviews

Top Industries

Computer Software Company

22%

Manufacturing Company

11%

Financial Services Firm

11%

Government

Financial Services Firm

16%

Educational Organization

13%

Manufacturing Company

11%

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

WIllWorley
Software Consultant at The New Humanitarian
I use Inflectra Rapise in my company since we have contracts with a lot of government entities. Our company could not...
Read full review of Inflectra Rapise »
Jason Lopez
Test Manager at a engineering company
The use case for Inflectra SpiraTest is to report on defects. It's also useful for writing test cases.
Read full review of Inflectra SpiraTest »
Jorge Ambrosio
Quality Management Office (QMO) Manager at a comms service provider
We manage the whole software lifecycle. We combine the user stories and requirements, including the test cases, in...
Read full review of Inflectra SpiraTeam »

Review 1 of 3

Prateek Agarwal
Manager at a tech company
It is a complete project planning software where you can work collaboratively with your team members. This solution...
Read full review of Planview ProjectPlace »
VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Nick Tso
Sr. Manager of Strategy at Sutter Health
We wanted a better way of engaging our 55,000+ employees and 12,000+ clinicians, from all across Northern California,...
Read full review of Planview IdeaPlace »
GabrielMorales
VP of PMO at a insurance company
We're using Daptiv for project portfolio management.
Read full review of Planview PPM Pro »
JaymeCalabrese
Director, Office of Process and Project Management at Electronic Arts Inc.
We have a smaller organization than some of the other organizations. We have 10 project managers. We manage it for...
Read full review of Planview Portfolios »

Review 1 of 5

Customer Service

WIllWorley
Software Consultant at The New Humanitarian
Inflectra's support was fine. I noticed that with Inflectra's support team, the problem was when you found an issue...
Read full review of Inflectra Rapise »
Jason Lopez
Test Manager at a engineering company
Contacting the Inflectra SpiraTest technical support team isn't my domain.
Read full review of Inflectra SpiraTest »
PraveenKambhampati
Owner at Thought Leaders Management Consulting
Technical Support was prompt and responsive. guidance to the plugins and integration methods were well published and...
Read full review of Inflectra SpiraTest »
Anonymous User
Test Master at a tech vendor
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Quality Analyst at a tech services company
Customer Service: 8.5/10 Technical Support: 8.5/10
Read full review of Inflectra Rapise »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: Outstanding customer service. This is the same team that I have worked with on SpiraTeam/SpiraTest....
Read full review of Inflectra Rapise »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
I've never used it but we do get notifications from Inflectra about product updates.
Read full review of Inflectra Rapise »
Anonymous User
Sr. QA Engineer at a tech vendor
Anywhere Inflectra lacks, the tech support more than picks up the slack. All of my requests were handled in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
QA Technical Manager at a tech services company
We've had a chance to contact technical support and so far they've been good. We've been satisfied with the level of...
Read full review of Inflectra Rapise »
Anonymous User
Senior designer at a comms service provider
Support has been good so far.
Read full review of Inflectra SpiraTest »
Anonymous User
Quality Assurance Lead, Consultant at a insurance company
6/10 – they do get back to you sometimes with helpful information.
Read full review of Inflectra SpiraTest »
Jorge Ambrosio
Quality Management Office (QMO) Manager at a comms service provider
The support in Latin America of Inflectra is the best if you compare it with Jira support. Jira is an Australian...
Read full review of Inflectra SpiraTeam »
Anonymous User
Senior SDET
I have not requested technical support on this job. Previously, before purchasing SpiraTest, the support was superb....
Read full review of Inflectra SpiraTest »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: The customer service is the very best I have ever experienced. Most customer service teams are not...
Read full review of Inflectra SpiraTest »
Anonymous User
Consultant at a tech services company
The customer support was fantastic. Inflectra were always able to provide excellent guidance and resolution to most...
Read full review of Inflectra SpiraTest »
Anonymous User
Test Manager at a tech vendor
10 out of 10. The Inflectra team is quick to respond and even helps with solutions when I've found it necessary to...
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Test Engineer at a tech services company
This is the biggest plus. I'd rate it 10/10. For the whole time I was using SpiraTest, I had an impression of being...
Read full review of Inflectra SpiraTest »
Jorge Ambrosio
Quality Management Office (QMO) Manager at a comms service provider
Inflectra Rapise's technical support is one of its best features. We have been utilizing the product from the get go...
Read full review of Inflectra Rapise »
Jorge Ambrosio
Quality Management Office (QMO) Manager at a comms service provider
The support is even better than the tool. It's incredible. The technical support that they have wonderful. Not only...
Read full review of Inflectra SpiraTeam »
Ole Einar
Owner at NND
I haven't contacted technical support recently, but when I did before, I got quite a good response. My first...
Read full review of Inflectra SpiraTest »
Alexey Anisimov
Head of QA Department at a tech services company
We had some support tickets opened that were quickly resolved. Their support is good. We don't have any problems with...
Read full review of Inflectra SpiraTest »
Anonymous User
Team Leader: Test Automation at a financial services firm
Seven out of 10. The support is OK, but they don’t provide specific fixes for customers. Therefore, any...
Read full review of Inflectra SpiraTest »
Ahmet Izgi
Test Software Development Manager at a tech vendor
Technical Support is fast enough to answer questions and problems.
Read full review of Inflectra SpiraTest »
Anonymous User
QA Engineering Manager at a marketing services firm
I would rate technical support at Inflectra as an eight and a half out of 10. They are very responsive in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
Software QA Engineer at a tech company
To be honest, I didn't ask for help from them yet.
Read full review of Inflectra SpiraTest »
Anonymous User
Practice Manager Testing at Ordina Belgium
It's decent, but I'm not ecstatic about it.
Read full review of Inflectra SpiraTest »
Anonymous User
Test Manager at a energy/utilities company
Customer Service: It's okay. Technical Support: It's okay.
Read full review of Inflectra SpiraTest »
Anonymous User
Software Engineer at a tech vendor
Technical support is very good. I would rate it a nine out of 10.
Read full review of Inflectra SpiraTest »
Anonymous User
Test Engineer/Coordinator at a newspaper
Inflectra support staff respond to raised tickets within one or two days. So encountered problems are taken care by...
Read full review of Inflectra SpiraTest »
Anonymous User
Sr. Project Manager at University of Utah Hospitals & Clinics
Customer service and technical support has been very responsive. We have had little need to contact customer support...
Read full review of Inflectra SpiraTest »

Review 1 of 30

EduardoMaya
Project Office Manager at Hoteles City Express
Customer support sometimes takes a lot of time, but otherwise they do great. It is necessary to have some support...
Read full review of Planview Portfolios »
Mark Hillman
Global Head of Portfolio Management at a wholesaler/distributor
We've opened a few tickets with Planview due to bugs, defects, or configuration issues. Because it varies so much, I...
Read full review of Planview Portfolios »
MartinQuiroga
Value Stream Management specialist & Solution Leader at Tricise at OdPe Business Solutions
My experience with the support is not good.
Read full review of Planview PPM Pro »
Prateek Agarwal
Manager at a tech company
Sometimes customer service is unable to provide a resolution on time. They are able to get back to us on queries...
Read full review of Planview PPM Pro »
Antonio Lira
Territory Manager LATAM at LeaseWeb
They have very good customer service and technical support.
Read full review of Planview Daptiv »
Anonymous User
Senior Enterprise Architect at a financial services firm
Customer Service: 7 out of 10 Technical Support: 7 out of 10
Read full review of Planview Portfolios »
MayaFlowers
Enterprise Portfolio Analyst at Wellmark
We do use the technical support. We always have a good experience. We have dedicated people who we can work with to...
Read full review of Planview Portfolios »
Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
I have never had to contact technical support in the five years I've used it. I've used the Planview success page and...
Read full review of Planview Portfolios »
Anonymous User
Enterprise Project Office Analyst at a financial services firm
I would give technical support a rating of 4/10. Technical support is requested via case submission, and Innotas...
Read full review of Planview PPM Pro »
Anonymous User
IT Project Data Analyst at a wholesaler/distributor
I've dealt with technical support in the past and so far I have to say I've always had a good experience. I'd rate...
Read full review of Planview Daptiv »
Anonymous User
Program Manager at a energy/utilities company
I would say that up until about a month ago, I was very pleased with the assistance. Then I got a new person on...
Read full review of Planview ProjectPlace »
Lavanya Jaganathan
IT Portfolio Management Senior Consultant at CNA Insurance
Initially, it was challenging but most recently its been great. I've been in one of the few sessions that we had with...
Read full review of Planview Portfolios »
Anonymous User
Senior Manager at a financial services firm
From my experience, I think their overall tech support is good. They've got a Planview ticketing system. I don't know...
Read full review of Planview Portfolios »
Anonymous User
Director IT at a insurance company
We're not live yet, so I can't speak to post go-live technical support.
Read full review of Planview Portfolios »
JonMarquardt
Associate at BlackRock, Inc.
I have used the technical support more on the consulting side of things. There have been no issues there. Everything...
Read full review of Planview Portfolios »
AntoinetteBurrell-Willoams
Business Analyst at American Express
I have not used the technical support.
Read full review of Planview IdeaPlace »
Paulina Van Manan
Supervisor ITSP EPMO at a energy/utilities company
We have an operations team within the company, and they work with Planview.
Read full review of Planview Portfolios »
Anonymous User
Strategist at a healthcare company
I haven't dealt with technical support. I go to our internal team and they help me get the answer. I haven't had to...
Read full review of Planview ProjectPlace »
Raghavender Benkal
PM Systems Analyst at a insurance company
They have been excellent. They're very accessible. I would give their support team the highest rating because of the...
Read full review of Planview Portfolios »
Anonymous User
Report Architect/Developer at a insurance company
The technical support is among the best in the industry. They're very clear, very thorough and they get right to the...
Read full review of Planview Portfolios »
Anonymous User
Director IT Strategic Initiatives and PMO at a insurance company
Support has been great. Last year we engaged with Planview to help us with some of the apps that we've been doing,...
Read full review of Planview PPM Pro »
Anonymous User
IT Strategy Consultant at a comms service provider
Limited unless you purchase additional support hours.
Read full review of Planview Daptiv »
Jai Agarwal
Technical Architect at Orange España
I rate Planview support a nine out of ten, but response times have room for improvement. When a user has questions,...
Read full review of Planview PPM Pro »
Anonymous User
Manufacturing Manager, Capital COE at a manufacturing company
We meet with our Planview representative once a week. If we have any questions, we just ask her, then she gets us the...
Read full review of Planview AgilePlace »
JaymeCalabrese
Director, Office of Process and Project Management at Electronic Arts Inc.
I would rate technical support as a 10 out of 10. We have the benefit of being right down the street from Planview....
Read full review of Planview Portfolios »
Anonymous User
Associate Director, PPM Governance & Operations at a pharma/biotech company
There are people on my team in my organization who work with the technical team. I do not usually work with the...
Read full review of Planview Portfolios »
Rohan Sankhe
Business Consultant at a financial services firm
The technical support is really good and very prompt. It's quite impressive compared to our experience with other...
Read full review of Planview AgilePlace »
KrishnaMohandos
Director PMO at Sephora USA
We have had both ups and downs with the support. We have been with Planview for three years. We have the new...
Read full review of Planview PPM Pro »
Ray Veenema
Portfolio Manager at State Of Delaware
Their support is great. When I open a case I can always cut the responses within a couple of minutes, depending on...
Read full review of Planview Portfolios »
Helmut Friesl
Owner at CBG Informatik GmbH
Works well
Read full review of Planview Daptiv »

Review 1 of 30

Technical Support

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