Service and Support
Inflectra Rapise's customer service and support are praised for having knowledgeable, responsive teams with fast response times, often within 24 hours. Users are pleased with direct access to skilled personnel who resolve issues efficiently without redirection. Many find the technical support exceptional, especially in South America, benefiting from rapid, collaborative assistance. Some users feel frustration when encountering issues not on Inflectra Rapise's roadmap, resulting in unresolved cases. Overall, support satisfaction is high, noted for its unique service level.
Deployment
Users found the initial setup of Inflectra Rapise simple and straightforward, likening it to installing Firefox. Installation takes about 15 minutes without needing external help. While the tool is easy to install and deploy, Spira Team's configuration can be tricky. Tutorials provided are helpful, and no special expertise is needed. Government entities face challenges due to security layers, requiring on-premises deployment unless cloud use is approved. Overall, setup is manageable without major issues.
Scalability
Inflectra Rapise experiences mixed scalability feedback. Some mention easy scaling, while others cite complexity and limitation concerns. The installation requires manual steps for licensing, which could be smoother. Being on-premises, it lacks shared server licenses, resulting in direct installations for users but posing no significant performance problems. The rating of scalability receives a moderate score, highlighting the blend of positive adaptability and challenges in expanding efficiently.
Stability
Inflectra Rapise has been stable for many users, though some faced challenges with backward compatibility and crashes on Windows 10. As it matured, stability improved, with some reporting fewer issues. In tightly secured environments, stability occasionally falters. Maintenance and support efforts have reduced significantly, with some users experiencing a decrease in script maintenance by up to 90%, prompting a switch from Selenium to Inflectra Rapise due to ease of maintenance and cost benefits.
