Compare Infor vs One Identity

Infor

Based on 97 reviews.

One Identity

Based on 200 reviews.

Sample Customers

Popular Solutions

14 reviews

0 reviews

10 reviews

56 reviews

One Identity Safeguard

14 reviews

One Identity Active Roles

7 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

13%

Financial Services Firm

Educational Organization

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
Infor M3 is used in major European countries, including India. This is the Infor M3 that has specialized ERP packages...
Read full review of Infor M3 »
Jarod Dwi
Head of IT Office Head at PT Astra International Tbk
I use the solution for the manufacturing process, finance, supply chains, and quality.
Read full review of Infor LN »
Enrique Hernandez
CEO & Founder at Genesys Infosec LLC
We run the solution on-premises but on a private cloud belonging to an IaC company. We have a remote connection to...
Read full review of Infor LX »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor CloudSuite Industrial is an ERP software designed to be used in industrial engineering and for retail,...
Read full review of Infor CloudSuite »
Ansa Leonard
Senior EPM/BI Consultant at iOCO Software Distribution Ltd
We are a consulting firm that sells the solution to our clients. Many of our clients prefer to avoid the strict...
Read full review of Infor dEPM »

Review 1 of 5

Tor Nordhagen
Executive Director at Semaphore
Our customer is a public service organization with about 800 privileged accounts and 8,000 functional accounts. The...
Read full review of One Identity Safeguard »
JosephChandrasekaram
Active Directory Engineer at Maybank
I use it primarily for granting, managing, and auditing access.
Read full review of One Identity Active Roles »
Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
In my company, we use the solution's dictionary rule to see the availability of passwords or for the integration to...
Read full review of One Identity Password Manager »
SanjayKumar10
Manufacturing Executive at a manufacturing company
The primary use case is the JML role-based access provisioning and access re-certification.
Read full review of One Identity Manager »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »

Review 1 of 5

Customer Service

Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
The solution's technical support team is helpful but could be even better.
Read full review of Infor CloudSuite »
Jorge Saraiva
CTO at silicium consulting
Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't...
Read full review of Infor LN »
Ansa Leonard
Senior EPM/BI Consultant at iOCO Software Distribution Ltd
Most of the time, the technical support team does not provide us with the correct resolution, and as a result, we are...
Read full review of Infor dEPM »
Dietmar Müller
MC Sales ERP at Cronon GmbH
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
RohitPothani
Solutions Architect at Merino Consulting Services
Though the solution's technical support is available for us and provides prompt services if there are any extensions,...
Read full review of Infor CloudSuite »
Nakul Oza
Infor M3 Consultant at Wipro Limited
I have contacted technical support, and I would give them a rating of eight out of ten.
Read full review of Infor M3 »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
I am satisfied with the tech support since they clear tickets on time.
Read full review of Infor M3 »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
Support has been a concern since around 2011 or 2012. The offices in Bangkok or Singapore struggle to comprehend the...
Read full review of Infor CloudSuite »
NICOLAS MINIER
Infor OS - M3 Freelance ERP Consultant at Freelance
Technical support is responsive. At times, the level of feedback is poor. Sometimes the people who take care of the...
Read full review of Infor M3 »
RENATOESPOLADORE
Enterprise Account Executive at RPEspoladore LTD
The technical support team are good, although they are often understaffed. However, they are not always able to...
Read full review of Infor LN »
Jarod Dwi
Head of IT Office Head at PT Astra International Tbk
Customer service and support are very good.
Read full review of Infor LN »
Mike Potashnick
Director at Corporate Financial Management Systems

Read full review of Infor dEPM »
Rick Hutchinson
Product Manager at a tech vendor
Customer Service: Support is good. We have an assigned CSM who helps us track down help quickly. Technical Support:...
Read full review of Birst »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a educational organization
I would give technical support a rating of 3/10.
Read full review of Birst »
Anonymous User
Director of Enterprise Data Architecture at a tech services company
Technical support is good.
Read full review of Birst »
Anonymous User
Consultant at a computer software company
Customer Service: The level of customer services should be 75-80%. Technical Support: Excellent 90%.
Read full review of Infor dEPM »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Anonymous User
Independent Consultant
I've contacted Infor M3 technical support, and the team was pretty good and quick to respond. The technical support...
Read full review of Infor M3 »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »
Anonymous User
Project Manager OneERP Program at a aerospace/defense firm
We have contacted them. We have a good connection with them. I'd rate them a 10 out of 10.
Read full review of Infor LN »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty...
Read full review of Infor dEPM »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite »
Anonymous User
Lead, Analytics Global Enterprise & Government at a comms service provider
The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a...
Read full review of Birst »
JorgeSaraiva
CTO at SAPO
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Touirass Anass
Senior ERP Infor M3/MOVEX Manager at a tech services company
We work with them via Infor Xtreme or Infor Concierge, which is the new name of Infor Xtreme. They're reactive. I'd...
Read full review of Infor M3 »
Anonymous User
SunSystems Administrator at a energy/utilities company
Customer Service: We implemented Infor PM Q&A as part of a wider Infor SunSystems implementation and used a...
Read full review of Infor dEPM »

Review 1 of 30

Daniel Pettersson
System Manager at a retailer
I don't think we are using One Identity's Premier Support. We are using some level of support from them, but that...
Read full review of One Identity Safeguard »
René DRABO
IIMB expert at a tech services company
I've contacted the support team for One Identity Manager several times. For level one support, particularly when...
Read full review of One Identity Manager »
MohamedEladawy
Service Security Lead at Salam Technology
I have not contacted support.
Read full review of One Identity Safeguard »
AakashChakraborty
Consultant at a tech services company
I rate One Identity support seven out of 10. I have done multiple tickets. I am in touch right now because I'm in the...
Read full review of One Identity Manager »
Deepak Dash
Senior Business Analyst at Nordea Bank Denmark
I rate One Identity technical support six out of 10.
Read full review of One Identity Manager »
Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
The solution's technical support is fantastic because they have people with a huge experience who can address all the...
Read full review of One Identity Password Manager »
Oktay Ozkan
System Security Architect at a financial services firm
Currently, we are using both premium support and local partner support. We are getting support from our local...
Read full review of One Identity Manager »
MiskaSiirto
Lead Solutions Architect at Tieto Sweden AB
I rate One Identity support nine out of 10. It's good most of the time. As a long-term partner, we don't create...
Read full review of One Identity Manager »
SanjayKumar13
Cyber security lead at a tech vendor
One Identity must improve its support because they have a very limited pool of engineers, and they're often occupied.
Read full review of One Identity Manager »
Anonymous User
SOC Analyst at a recreational facilities/services company
I have never spoken to their technical support. A colleague of mine interacts with them.
Read full review of One Identity Safeguard »
Anonymous User
IT Lead, Security services at a aerospace/defense firm
The technical support is generally very responsive. There are a few that I know by name because we work with them...
Read full review of One Identity Active Roles »
Vp841f
VP at a healthcare company
The technical support lacks the knowledge on custom deployments. They have good knowledge on the base product, but...
Read full review of One Identity Manager »
Anonymous User
Senior Solution Consultant at a tech services company
Technical support replies really promptly. The support team is very experienced and focused on the product. On the...
Read full review of One Identity Active Roles »
Anonymous User
Senior Product Manager for Identity & Access Management at a non-tech company
We are paying for premium support, which is expensive. However, we do receive very good, fast support.
Read full review of One Identity Manager »
Don Naz
Security Architect at a media company
Premier Support is valuable because it enables us to receive prompt assistance whenever we encounter any type of issue.
Read full review of One Identity Safeguard »
Anonymous User
Systems Engineer at a tech services company
On a scale of one to five, I'd rate the technical support for One Identity Password Manager as four. Because of the...
Read full review of One Identity Password Manager »
Anonymous User
Senior Risk Manager at a insurance company
The last time I used technical support was a few years ago; they resolved my issue quickly. We also have a strong...
Read full review of One Identity Manager »
Anonymous User
Principal Consultant at a tech services company
The German technical support is great. We are a German partner, and we find them knowledgeable and fast, as they do...
Read full review of One Identity Manager »
Anonymous User
Service Desk Team Lead & Project Manager at Kodak
We use the vendor's regular support. Sometimes the response time is slow. Sometimes we don't feel the answers they...
Read full review of One Identity Active Roles »
Anonymous User
Head of Department at a financial services firm
Technical support is great. We use the case platform.
Read full review of One Identity Safeguard »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
The technical support is good, but we receive a quick response. However, their knowledge and information are...
Read full review of One Identity Defender »
Anonymous User
IT Engineer at a manufacturing company
Technical support has been responsive enough. We do use premium support. You get a great response time and it helps...
Read full review of One Identity Manager »
Umit Yilmaz
Owner at UY IAM Consultancy
With the technical support, I create a case, then within a few hours I receive a reply. So, I'm very pleased with the...
Read full review of One Identity Manager »
Anonymous User
Lead IAM manager at a tech services company
I have not interacted with their support.
Read full review of One Identity Manager »
Anonymous User
Principal Consultant at a tech services company
Customer Service: Customer Service has been excellent and professional. Technical Support: Technical Support has been...
Read full review of OneLogin by One Identity »
User:761226
Consultant at a tech services company
I mostly work with premiere support. It offers faster support times. That's important. When we do reach out, it's...
Read full review of One Identity Manager »
Anonymous User
Founder at a marketing services firm
I've contacted the technical support team for One Identity Manager multiple times. Sometimes support is excellent,...
Read full review of One Identity Manager »
Finn Jacobsen
Architectural specialist at HK/Midtvest
I don't think we've ever contacted One Identity support. We might contract with Advania or another company called...
Read full review of One Identity Active Roles »
Anonymous User
Senior Manager / IAM Evangelist at a tech services company
The only advantage of their Premier Support is that you have an agent from the vendor assigned to your account,...
Read full review of One Identity Manager »
Anonymous User
Technical Support Analyst at a financial services firm
To this point, we have not had to reach out to the solution's technical support.
Read full review of One Identity Manager »

Review 1 of 30

Technical Support

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