Compare Infor vs One Identity

Infor

Based on 99 reviews.

One Identity

Based on 202 reviews.

Sample Customers

Popular Solutions

13 reviews

0 reviews

11 reviews

57 reviews

One Identity Safeguard

14 reviews

One Identity Active Roles

7 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

13%

Financial Services Firm

Educational Organization

Computer Software Company

17%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
Infor M3 is used in major European countries, including India. This is the Infor M3 that has specialized ERP packages...
Read full review of Infor M3 »
Jarod Dwi
Head of IT Office Head at PT Astra International Tbk
I use the solution for the manufacturing process, finance, supply chains, and quality.
Read full review of Infor LN »
Enrique Hernandez
CEO & Founder at Genesys Infosec LLC
We run the solution on-premises but on a private cloud belonging to an IaC company. We have a remote connection to...
Read full review of Infor LX »
Ansa Leonard
Senior EPM/BI Consultant at iOCO Software Distribution Ltd
We are a consulting firm that sells the solution to our clients. Many of our clients prefer to avoid the strict...
Read full review of Infor dEPM »
Nuno França
Executive Director at Onsearch
I work as a subcontractor for a company that worked with them for three to four years.
Read full review of Infor CloudSuite »

Review 1 of 5

Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
In my company, we use the solution's dictionary rule to see the availability of passwords or for the integration to...
Read full review of One Identity Password Manager »
SanjayKumar10
Manufacturing Executive at a manufacturing company
The primary use case is the JML role-based access provisioning and access re-certification.
Read full review of One Identity Manager »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Cody Engelman
Expert Systems Architect at Tempur Sealy International, Inc.
There are two parts to Safeguard: the sessions recording part and the password management appliance. With the...
Read full review of One Identity Safeguard »
Anonymous User
Senior Systems Engineer at a government
We use Active Roles to bring our decentralized environment into a single pane of glass. Our entire customer base is...
Read full review of One Identity Active Roles »

Review 1 of 5

Customer Service

Sanjay Patankar
General Manager at Godrej & Boyce Mfg. Co. Ltd.
The solution’s technical support is good.
Read full review of Infor LN »
Peter VAN BENNEKOM
IT Consultant at OrangeDot Consulting
The solution's technical support is more like a business policy Infor M3 has in place. I rate the technical support a...
Read full review of Infor M3 »
Sanjay Patankar
General Manager at Godrej & Boyce Mfg. Co. Ltd.
We have not been satisfied with technical support at all. We deal with them a lot and often call them on a weekly...
Read full review of Infor LN »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
RohitPothani
Solutions Architect at Merino Consulting Services
Though the solution's technical support is available for us and provides prompt services if there are any extensions,...
Read full review of Infor CloudSuite »
Dietmar Müller
MC Sales ERP at Cronon GmbH
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
The technical support services are good.
Read full review of Infor CloudSuite »
Enrique Hernandez
CEO & Founder at Genesys Infosec LLC
I would like to point out something important during the project and active project. It's the support. One of the...
Read full review of Infor LX »
Jorge Saraiva
CTO at silicium consulting
Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't...
Read full review of Infor LN »
Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
When support is required, from Infor, it is not available at a large scale. Infor provides one portal for support. We...
Read full review of Infor M3 »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Information Systems Manager at a manufacturing company
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on...
Read full review of Infor LN »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite »
Anonymous User
Director of Enterprise Data Architecture at a tech services company
Technical support is good.
Read full review of Birst »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a educational organization
I would give technical support a rating of 3/10.
Read full review of Birst »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
Anonymous User
IT Programmer/Analyst at a healthcare company
I don't use technical support often, but it's good. I would rate them an eight out of ten. I don't work with them...
Read full review of Infor M3 »
ROHIT POTHANI
Infor LN manufacturing consultant at a tech vendor
I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer...
Read full review of Infor LN »
HareshSuralia
Project Manager, Senior Architect at Wipro
Infor's technical support isn't that good - the response when we have issues is slow.
Read full review of Infor LX »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite »
Anonymous User
Partner/Executive at a consultancy
I don't have any experience with their support.
Read full review of Infor M3 »
Rajashekar PK
IT Manager at GainInsights Solutions
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of Infor M3 »
Anonymous User
Senior Data Engineer at a tech company
Personally, I have not interacted with their support team but when my colleagues did they received an average response.
Read full review of Birst »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
JorgeSaraiva
CTO at SAPO
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »
Amr Elguindy
CIO at AITEK
The support is overall needs improvement.
Read full review of Infor LN »

Review 1 of 30

Pete Snell
IT Director at Florida State College at Jacksonivlle
I rate OneLogin's support a seven out of ten. My evaluation of OneLogin's support depends on whether we're talking...
Read full review of OneLogin by One Identity »
Deepak Dash
Senior Business Analyst at Nordea Bank Denmark
I rate One Identity technical support six out of 10.
Read full review of One Identity Manager »
Manoj Pathak
One Identity Developer at Wipro Limited
When we cannot resolve issues with the tool, the technical support team assists us by proposing solutions based on...
Read full review of One Identity Manager »
Dnyandev Garad
IT Architect at Wipro Limited
You only need premium support if your One Identity software is outdated. Standard technical support, which comes with...
Read full review of One Identity Manager »
Jakub Stawowski
Principal Architect at ING
I believe we use Premier Support. To be perfectly honest, we were not very happy about Premier Support, and it was...
Read full review of One Identity Manager »
Debasis Sahoo.
Lead Consultant at Wipro Limited
We just take the normal support whenever we have any issues. For the premium support, you have to pay a lot. The...
Read full review of One Identity Manager »
Ben Ruset
Senior Director of Infrastructure at Whip Media
I've found that when I open a support case, I typically receive a response within a few hours, and the support team...
Read full review of OneLogin by One Identity »
Martin Ajayiobe
Senior Vice President (Infrastructure Systems/Information Security) at MAXUT
My impression of support is that the guys there are very helpful. They are eager to jump in and to help you out. Yes,...
Read full review of One Identity Safeguard »
IgnacioMartinez
Director of IT at a venture capital & private equity firm
I would've given support really high marks earlier. However, it's not as good anymore. I've submitted a couple of...
Read full review of OneLogin by One Identity »
Anonymous User
VP Risk Management at a financial services firm
I would rate the technical support as very good and strong. We're happy with the support we get from our One Identity...
Read full review of One Identity Safeguard »
Anonymous User
IT Security Engineer
I rate technical support 5/5. They are quick and informative.
Read full review of One Identity Safeguard »
Anonymous User
Solutions architect at a tech services company
I rate One Identity support eight out of 10. We worked closely with the One Identity team, and they assigned us a...
Read full review of One Identity Manager »
Rebecca Wehrle
Server Sup Specialist II at Cable One
Support has always been very helpful. KBs are always easy to find.
Read full review of One Identity Safeguard Authentication Services »
Anonymous User
COO at a comms service provider
I have only had one experience with the technical support, and it was okay.
Read full review of One Identity Manager »
Anonymous User
Directory Service Specialist at a tech company
There is great technical support. No issues there.
Read full review of One Identity Manager »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of One Identity Manager »
Massimiliano Ferrazzi
Senior Manager Global IT Operations at a healthcare company
We are working with a One Identity partner. This is really important. One of the most important things to do when...
Read full review of One Identity Manager »
Anonymous User
Service Desk Team Lead & Project Manager at Kodak
The technical support team's response time needs to be improved.
Read full review of One Identity Manager »
Tadej Grebensek
IT Engineer at Gorenje Vertriebs GmbH
I haven't had much contact with the solution's tech support. My partner contacts them.
Read full review of One Identity Manager »
Matt Thomson
Principal Consultant at CyberCX
Technical support was good, for the most part, especially when the local support team understood our level of...
Read full review of One Identity Manager »
Anonymous User
Head of Department at a financial services firm
Technical support is great. We use the case platform.
Read full review of One Identity Safeguard »
SanjayKumar10
Manufacturing Executive at a manufacturing company
Technical support needs some improvement.
Read full review of One Identity Manager »
Reviewer56857
Chief Information Security Officer at a financial services firm
I haven't had a chance to work the One Identity technical team. We work with the local partner instead. None of my...
Read full review of One Identity Safeguard »
Anonymous User
Manager Global Identity & Access Management at a healthcare company
We used a partner. So, we don't use the support service directly from One Identity. All the support that we need is...
Read full review of One Identity Manager »
Anonymous User
Founder at a marketing services firm
I've contacted the technical support team for One Identity Manager multiple times. Sometimes support is excellent,...
Read full review of One Identity Manager »
Anonymous User
Director, Global Identity and Access Technologies at a financial services firm
We have really good support. We tend to deal with one support person in particular, so he knows our environment well....
Read full review of One Identity Manager »
Anonymous User
Group Manager at a tech vendor
I've contacted support in the past. There is premiere and regular support, and I've used both. I work mostly on the...
Read full review of One Identity Manager »
Anonymous User
PreSales Engineer at a tech vendor
Customer Service: absolutely perfect Technical Support: Technical support is 10/10, absolutely.
Read full review of One Identity Safeguard »
Anonymous User
IT Systems Manager at a insurance company
Support has always been responsive and helpful.
Read full review of One Identity Manager »
Sameer Palav
Managing Director at a tech services company
Customer Service: It's good. Technical Support: It's good. In fact, the One Identity (Quest) support team has easy...
Read full review of One Identity Active Roles »

Review 1 of 30

Technical Support

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