Compare Infor vs One Identity

Infor

Based on 116 reviews.

One Identity

Based on 273 reviews.

Sample Customers

Popular Solutions

8 reviews

0 reviews

9 reviews

62 reviews

One Identity Safeguard

14 reviews

OneLogin

19 reviews

Top Industries

Manufacturing Company

17%

Computer Software Company

Comms Service Provider

Healthcare Company

Computer Software Company

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Eugenio Santos
IT and processes re-engineering manager at a manufacturing company
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at a computer software company
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »
Adeel Ansari
Project Manager, Program at a manufacturing company
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One...
Read full review of Infor CloudSuite »

Review 1 of 5

Vaibhav Patil
Digital Marketer at a tech services company
My main use case for OneLogin by One Identity is getting quick, secure access to all marketing tools without password...
Read full review of OneLogin »
Grzegorz Kosela
solution architect/ engineer at a tech services company
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Daksh Yamal
Senior Software Engineer at a consultancy
My main use case for OneLogin Customer Identity is that it is a very easy-to-use platform with a great design, making...
Read full review of OneLogin Customer Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Rebecca Wehrle
Server Sup Specialist II at a comms service provider
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

RohitPothani
Solutions Architect at a outsourcing company
Though the solution's technical support is available for us and provides prompt services if there are any extensions,...
Read full review of Infor CloudSuite »
Klemen Zupanc
IT System Administrator at a manufacturing company
We are mainly satisfied with the support provided by Infor LN. They respond quickly and are helpful overall.
Read full review of Infor LN »
Pravinkumar Bhandare
Principal Consultant - Infor M3 at a tech services company
When support is required, from Infor, it is not available at a large scale. Infor provides one portal for support. We...
Read full review of Infor M3 »
Sanjay Patankar
General Manager at a manufacturing company
The solution’s technical support is good.
Read full review of Infor LN »
HareshSuralia
Senior lead consultant at a tech vendor
Infor's technical support isn't that good - the response when we have issues is slow.
Read full review of Infor LX »
AbrahamGeorge
Senior Director of Consulting at a tech vendor
Yu receive a quick response from support for standard issues. If it's related to customizations, you might need to...
Read full review of Infor LN »
Joshua Rajeeva
Managing Director & CEO at a tech services company
The technical support services are good.
Read full review of Infor CloudSuite »
Ilias Jemili
ERP Consultant at a university
Support was helpful. They always replied on time. They were very professional too.
Read full review of Infor LN »
Dietmar Müller
Key Account Manager at a tech services company
Technical support from Infor is rated an eight out of ten. They have very good support.
Read full review of Infor CloudSuite »
RohitPothani
Solutions Architect at a outsourcing company
Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's...
Read full review of Infor LN »
Mike Potashnick
Director at a tech services company

Read full review of Infor dEPM »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Zoltan Balassa
Executive Director at a tech services company
Technical support is provided by multiple partners in different countries, and the experience varies significantly....
Read full review of Infor LN »
Anonymous User
Independent Consultant
I've contacted Infor M3 technical support, and the team was pretty good and quick to respond. The technical support...
Read full review of Infor M3 »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Anonymous User
Sr. Business Intelligence Consultant at a healthcare company
I would give technical support a 6.5/10 rating.
Read full review of Birst »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Anonymous User
IT Director at a manufacturing company
I have contacted Infor's technical support team since we were entering an area where we could have difficulties.
Read full review of Infor LX »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
Anonymous User
IT Director at a manufacturing company
The system is really stable, so I rarely need to use technical support. I would rate the technical support a 10 as...
Read full review of Infor LX »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Amr Elguindy
CIO at a tech services company
The support is overall needs improvement.
Read full review of Infor LN »
ROHIT POTHANI
Infor LN manufacturing consultant at a tech vendor
I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer...
Read full review of Infor LN »
Stanislav Koutny
Works
My overall experience contacting Infor technical support is good. I would rate their support a seven out of ten.
Read full review of Infor LN »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
Senior BI Specialist at a tech company
I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.
Read full review of Birst »
Anonymous User
Business Intelligence Consultant
It depends on the module - * Application studio is top notch with Inforxtreme * OLAP server and office plus is...
Read full review of Infor dEPM »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »

Review 1 of 30

Nikhil Jethwa
Technical Consultant at a computer software company
I cannot speak much about the pricing because I am from the technical team and pricing is looked at by the sales team...
Read full review of One Identity Safeguard »
Dan Reeve
Manager, Information Technology at a hospitality company
The technical support team is responsive. They are good. I would rate the technical support and eight out of ten.
Read full review of OneLogin »
MohamedEladawy
Service Security Lead at a tech services company
I have not contacted support.
Read full review of One Identity Safeguard »
Dnyandev Garad
IT Architect at a tech vendor
You only need premium support if your One Identity software is outdated. Standard technical support, which comes with...
Read full review of One Identity Manager »
Oktay Ozkan
System Security Architect at a financial services firm
Currently, we are using both premium support and local partner support. We are getting support from our local...
Read full review of One Identity Manager »
Stefano Maffei
Senior Cyber Security Manager at a consultancy
The solution's technical support is fantastic because they have people with a huge experience who can address all the...
Read full review of One Identity Password Manager »
Jakub Stawowski
Principal Architect at a financial services firm
I believe we use Premier Support. To be perfectly honest, we were not very happy about Premier Support, and it was...
Read full review of One Identity Manager »
Daniel Pettersson
System Manager at a retailer
I don't think we are using One Identity's Premier Support. We are using some level of support from them, but that...
Read full review of One Identity Safeguard »
Kalpesh Pawar
Technical Head - Cloud Services at a media company
The customer support for One Identity Safeguard is great. The technical team is responsive and very knowledgeable.
Read full review of One Identity Safeguard »
Bhupesh Matwale
Technical Specialist at a tech vendor
I would rate their support a nine out of ten.
Read full review of One Identity Active Roles »
Ranjan Mishra
Technical Manager at a manufacturing company
We sometimes face delays in response from the technical support of One Identity. While we use premier support, the...
Read full review of One Identity Manager »
SanjayKumar13
Cyber security lead at a tech vendor
One Identity must improve its support because they have a very limited pool of engineers, and they're often occupied.
Read full review of One Identity Manager »
Vaibhav Patil
Digital Marketer at a tech services company
Customer support for OneLogin by One Identity was great. They were helpful and responsive. They explained all our...
Read full review of OneLogin »
ManojKumar4
Regional Operations Manager at a computer software company
Personally, I have not had direct experience with OneLogin customer support because I have not interacted with them....
Read full review of OneLogin »
Anonymous User
Senior System Engineer at a tech vendor
Customer support is very poor.
Read full review of OneLogin »
Anonymous User
Data Analysis Intern at a university
We have not used customer support much until now, but when a problem arose, we contacted them and they were...
Read full review of OneLogin »
Anonymous User
Founder at a marketing services firm
I've contacted the technical support team for One Identity Manager multiple times. Sometimes support is excellent,...
Read full review of One Identity Manager »
Ankit Kashyap
Works at a consultancy
Technical support is helpful whenever we need troubleshooting services.
Read full review of One Identity Manager »
Deepu Chandran
Identity Access Management Specialist at a manufacturing company
Technical support depends on the level. Level-one is not as knowledgeable as level-two. But, overall, their level of...
Read full review of One Identity Manager »
Anonymous User
Senior Identity Management Consultant at a computer software company
We use Premier Support from One Identity Manager. They respond quickly to our tickets, and our customers are...
Read full review of One Identity Manager »
Anonymous User
Founder at a consultancy
One Identity Manager's technical support is pretty good.
Read full review of One Identity Manager »
Anonymous User
Managing Director at a consultancy
There are different support tiers, some with 24/7 support and a dedicated technical account manager. If you have...
Read full review of One Identity Manager »
Rohan Paul
office administrator at a educational organization
Customer support has been responsive and knowledgeable, being effective at resolving technical issues.
Read full review of One Identity Safeguard »
Carlos Tum
IT Consultant at a tech services company
We use their standard support. They are nice and they are always on the edge, helping us. It's great support.
Read full review of One Identity Manager »
SidneiYokoyama
CISO at a tech services company
I rate syslog-ng support eight out of 10.
Read full review of syslog-ng »
Justin Dow
Systems Engineer at a recreational facilities/services company
The quality of support is okay. It's not great, but it's not worse than other companies.
Read full review of OneLogin »
Anonymous User
Security engineer at a consultancy
I would rate their support a seven out of ten. There are other vendors in the market that provide better support. We...
Read full review of One Identity Manager »
Anonymous User
IT Security Consultant at a tech services company
Technical support is brilliant. They are very helpful.
Read full review of One Identity Safeguard »
Anonymous User
Senior Systems Engineer at a government
I rate One Identity support nine out of 10. We are happy with the quality of One Identity's support team. We get a...
Read full review of One Identity Active Roles »
Anonymous User
Service Desk Team Lead & Project Manager at a tech vendor
The technical support team's response time needs to be improved.
Read full review of One Identity Manager »

Review 1 of 30

Technical Support

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