Compare Infor vs OpenText

Infor

Based on 117 reviews.

OpenText

Based on 1769 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

Birst

Citrix Systems, Jive Software, SunnyD, Toshiba Medical Systems, Cisco OpenDNS, RB, Sunny D, Vertafore

Infor ION

FINIDR, Midsona, Eynsham Hall, Midwest Wheel, Watchfire Signs, Sanford Health, Royal Adelaide

OpenText Trading Grid

Autoliv, Hella, Hutchinson, Michelin

OpenText Contract Center

FMC Technologies, Banca Popolare di Sondrio (SUISSE) SA, Vitens, Aerospace and Defense, Fraunhofer-Gesellschaft

OpenText Operations Orchestration

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

OpenText Digital Process Automation

1. Coca-Cola 2. General Electric 3. Johnson & Johnson 4. Procter & Gamble 5. IBM 6. Microsoft 7. Amazon 8. Apple 9. Google 10. Facebook 11. Oracle 12. SAP 13. Cisco Systems 14. Intel 15. Adobe 16. Salesforce 17. Verizon 18. AT&T 19. Walmart 20. Target 21. Home Depot 22. Boeing 23. Lockheed Martin 24. General Motors 25. Ford 26. Toyota 27. Honda 28. Nissan 29. Samsung 30. Sony 31. LG 32. Siemens

OpenText Intelligence

Sasktel, NSBSL

Popular Solutions

Infor LN

7 reviews

Birst

0 reviews

Infor CloudSuite

6 reviews

OpenText Application Quality Management

9 reviews

OpenText Data Protector

2 reviews

OpenText Enterprise Security Manager

6 reviews

Top Industries

Manufacturing Company

17%

Construction Company

Comms Service Provider

Computer Software Company

Financial Services Firm

13%

Manufacturing Company

10%

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Adeel Ansari
Project Manager, Program at SPTLabtech
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One...
Read full review of Infor CloudSuite »
Anonymous User
IT Director at a manufacturing company
I have been working with Infor LX since 1996, which amounts to more than 20 years of experience. The main use cases...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
Infor Ln Manufacturing Consultant at a tech vendor
I am a user of Infor and occasionally use Salesforce as well. I have been using Infor for close to a decade. I am a...
Read full review of Infor LN »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Dietmar Müller
Key Account Manager at Cronon GmbH
Technical support from Infor is rated an eight out of ten. They have very good support.
Read full review of Infor CloudSuite »
Mike Potashnick
Director at Corporate Financial Management Systems

Read full review of Infor dEPM »
Ansa Leonard
Senior EPM/BI Consultant at iOCO Software Distribution Ltd
Most of the time, the technical support team does not provide us with the correct resolution, and as a result, we are...
Read full review of Infor dEPM »
HareshSuralia
Senior lead consultant at a tech vendor
Infor's technical support isn't that good - the response when we have issues is slow.
Read full review of Infor LX »
Ilias Jemili
ERP Consultant at a university
Support was helpful. They always replied on time. They were very professional too.
Read full review of Infor LN »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
Technical and product support is mainly provided by personnel in India, USA and Europe, though the main issues...
Read full review of Infor LX »
Eugenio Santos
IT and processes re-engineering manager at DEUTZ AG
My contract is with Infor, but E-Service, a subcontractor, handles support. I am not planning to change support...
Read full review of Infor ION »
Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
When support is required, from Infor, it is not available at a large scale. Infor provides one portal for support. We...
Read full review of Infor M3 »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
Project Manager at a aerospace/defense firm
The support is excellent. It is a great company.
Read full review of Infor LN »
Anonymous User
Partner/Executive at a consultancy
I don't have any experience with their support.
Read full review of Infor M3 »
Anonymous User
Lead, Analytics Global Enterprise & Government at a comms service provider
The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a...
Read full review of Birst »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Anonymous User
Infor ERP LN Analyst at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Infor LN »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty...
Read full review of Infor dEPM »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Anonymous User
Project Manager at a aerospace/defense firm
We have contacted them. We have a good connection with them. I'd rate them a 10 out of 10.
Read full review of Infor LN »
KabilanChakravarthy
HCM Consultant at a healthcare company
The technical support has improved significantly. When I started with the Manila team in the early days, it was...
Read full review of Infor CloudSuite »
Solomon Kumar
Director of Sales and Marketing at Informatic Technologies
Customer support from Infor is responsive and addresses issues, but the response time can be delayed, which sometimes...
Read full review of Infor M3 »
Anonymous User
Director at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of Infor dEPM »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
Umesh D
Vice President, Delivery at Independent Computer Consulting Group, Incorporated
I can rate Infor's technical customer support highly. Infor has a hybrid approach, offering personalization which...
Read full review of Infor M3 »
Anonymous User
IT Director at a manufacturing company
The system is really stable, so I rarely need to use technical support. I would rate the technical support a 10 as...
Read full review of Infor LX »
Anonymous User
IT Programmer/Analyst at a healthcare company
I don't use technical support often, but it's good. I would rate them an eight out of ten. I don't work with them...
Read full review of Infor M3 »
Nuno França
Executive Director at Onsearch
Technical support is rated a seven out of ten. Here in Portugal, there's no direct support from Infor. For major...
Read full review of Infor CloudSuite »
Rajashekar PK
IT Manager at GainInsights Solutions
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of Infor M3 »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite »
Anonymous User
Infor Ln Manufacturing Consultant at a tech vendor
Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's...
Read full review of Infor LN »
Anonymous User
Senior BI Specialist at a tech company
I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.
Read full review of Birst »

Review 1 of 30

Nuno Carvalho
Senior Consultant at Timestamp:itm
Micro Focus Service Management Automation X (SMAX) support is similar to how it is for all vendors, the first line of...
Read full review of OpenText Service Management (SMAX) »
Jeroen Vranckaerts
System Engineer - Server & Storage, DBA at Audi Brussels
There is only a little bit of the tool's documentation available. The tool does have a service desk, but the support...
Read full review of OpenText Data Protector »
Chris_Clark
Sales Director at Cad-Capture
Documentum's support is very good. They are very knowledgeable. I would rate them a seven out of ten.
Read full review of OpenText Documentum Content Management »
Anonymous User
Senior Analyst at a financial services firm
We have the higher level, premium support. Technical support tends to be quick and reactive to issues and we don't...
Read full review of OpenText Functional Testing »
Anonymous User
Process Owner E/E Test Management at a transportation company
I'm very proud of the opportunity that OpenText offered to our team, to be something of a design partner. We have a...
Read full review of OpenText Software Delivery Management »
DaltonKole
Consultant at a energy/utilities company
Technical support was good. I had to use them a few times and they were very knowledgeable and they were quick. I...
Read full review of OpenText Identity Manager »
Anonymous User
Automation Engineer at HealthNow
We use a third-party vendor, and they are very helpful. Any help we’ve ever needed is covered.
Read full review of OpenText Functional Testing »
Venu Cherukuri
Lead Solution Architect at a consumer goods company
We use tech support, but not quite often, just when we really run into some problems. We have a really strong...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
HP TRIM Consultant at a government
Technical staff/support is good. Some of them whom I deal with are pretty good and some of them are just smart...
Read full review of OpenText Content Manager »
Anonymous User
Senior Information Security Analyst – GRC at a transportation company
We are not satisfied with the support.
Read full review of ArcSight Logger »
Anonymous User
QA Analyst at a legal firm
I rarely needed any as I am an expert administrator.
Read full review of OpenText Application Quality Management »
Anonymous User
Storage Administrator
Although we're lucky in that we haven't really had to contact technical support, it's quite variable when we've...
Read full review of OpenText Data Protector »
Anonymous User
Cloud Services - Service Assurance Tools Consulting Lead at a computer software company
The technical I have received from Micro Focus Storage Operations Manager is good.
Read full review of Micro Focus Storage Operations Manager [EOL] »
Grzegorz Wieleba
IT Menedżer at own
I've never had to contact technical support. So far, the solution has been stable, so I haven't needed to.
Read full review of GWAVA [EOL] »
Anonymous User
Director, Enterprise-wide Application Services at BC Public Service
It's been quite good. We've had a couple of interactions. Again, because it's a new Canadian data center, we have...
Read full review of Micro Focus Service Anywhere [EOL] »
Jason Lebrecht US
Sr. Manager 5G & MEC (Edge) Strategy at Verizon
Customer Service: 10/10 - Christine Bobba, Gerald and the whole TAM Team were very supportive. Stuart Ward does a...
Read full review of OpenText Core Application Security »
Anonymous User
Security Expert at a tech services company
Right now, I would call technical support moderately good, since it has improved greatly over the past years. There...
Read full review of OpenText Enterprise Security Manager »
Tom Haakma
Director of Security at Merito
Technical support is an area that can be improved and I think that it's been a known issue since the Fortify team was...
Read full review of Fortify Application Defender »
Anonymous User
Senior Performance Consultant at a computer software company
Customer Service: Fair. It takes at least 2 days for support people to respond to ticket.Technical Support: Fair. It...
Read full review of OpenText Application Quality Management »
Anonymous User
Consultant at a construction company
We have an external colleague, who is part of an activation company. He helps us use this solution. We are satisfied...
Read full review of OpenText Operations Orchestration »
Anonymous User
Senior Technical Analyst, Technical Services, MIS at a manufacturing company
MicroFocus, NetIQ and Novell have always had excellent technical support. I would rate it at 10/10.
Read full review of OpenText Vibe »
Durgesh Pathak
DevOps Engineer at a energy/utilities company
Technical support from Micro Focus is good.
Read full review of Fortify Application Defender »
Anonymous User
Test Community Manager at Orange
I'm disappointed with the support as they're not reactive enough. They don't know the product very well, and to have...
Read full review of OpenText Application Quality Management »
IrshadKhan
Senior Technology Specialist at a tech services company
Their support is good. The community is also helpful.
Read full review of OpenText AI Operations Management »
Anonymous User
Business Lead at a tech vendor
On a scale from one to ten, I would rate technical support as five. Many things need to be checked from the forum,...
Read full review of OpenText 360 for SharePoint »
Anonymous User
Business Development Specialist at a computer software company
We handle first level support for our customers, the vendor will handle anything harder. Their support gas been great...
Read full review of Fortify Application Defender »
Anonymous User
Big Data DBA & DevOps at a tech vendor
It used to be 10/10 but now it's 8/10. Maybe it's because they were bought by HP which is a big company and the...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Test Leader
Customer Service: We have a specific department that deals with customer service. Technical Support: We have a...
Read full review of OpenText Functional Testing Lab for Mobile and Web »
Anonymous User
Head of IT at a engineering company
Customer Service: 9/10. Technical Support: 9/10 - we have not had any bad experiences with support.
Read full review of OpenText Data Protector »
KALLAN SHIBU
Assistant Director at Synapxe
The technical support is really excellent. That's something which I completely agree with.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »

Review 1 of 30

Technical Support

No Data Available

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