Compare Infor vs Ramco

Infor

Based on 97 reviews.

Ramco

Based on 12 reviews.

Sample Customers

Infor CloudSuite

PRIDE Industries

Infor VISUAL

Skills Inc, Darmex, Eberhard Manufacturing, Bluegame, ENERTECH fabricaciones, L&H Industrial, Geophysical Survey Systems, Computer Designs, Essen, Graphicast, Instrument Technology, J&E Manufacturing

Ramco EAM on Cloud

Norske Skog Australasia, TEC

Ramco ERP

TAFE, Robert Timms, Schneider Electric

Ramco HCM

Lifestyle, Bata, Dabur

Ramco Logistics Software

Bushells Coffee, Adani, TAFE

Popular Solutions

14 reviews

0 reviews

10 reviews

5 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

13%

Financial Services Firm

Educational Organization

Computer Software Company

15%

Media Company

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pravinkumar Bhandare
Principal Consultant - Infor M3 at Merino Consulting Services
Infor M3 is used in major European countries, including India. This is the Infor M3 that has specialized ERP packages...
Read full review of Infor M3 »
Jarod Dwi
Head of IT Office Head at PT Astra International Tbk
I use the solution for the manufacturing process, finance, supply chains, and quality.
Read full review of Infor LN »
Enrique Hernandez
CEO & Founder at Genesys Infosec LLC
We run the solution on-premises but on a private cloud belonging to an IaC company. We have a remote connection to...
Read full review of Infor LX »
S Solomon Kumar
Head of Global Sales at phaxon services pvt ltd
Infor CloudSuite Industrial is an ERP software designed to be used in industrial engineering and for retail,...
Read full review of Infor CloudSuite »
Ansa Leonard
Senior EPM/BI Consultant at iOCO Software Distribution Ltd
We are a consulting firm that sells the solution to our clients. Many of our clients prefer to avoid the strict...
Read full review of Infor dEPM »

Review 1 of 5

Sudarsan Santhosh Kumar S.
Senior Application Development Specialist at Accenture
I'm an implementer, not an end user. I gather equipment from the customer and configure the product end to end for...
Read full review of Ramco HCM »

Review 1 of 1

Customer Service

Dietmar Müller
MC Sales ERP at Cronon GmbH
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
Mike Potashnick
Director at Corporate Financial Management Systems

Read full review of Infor dEPM »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a...
Read full review of Infor LN »
RENATOESPOLADORE
Enterprise Account Executive at RPEspoladore LTD
The technical support team are good, although they are often understaffed. However, they are not always able to...
Read full review of Infor LN »
Ilias Jemili
ERP Consultant at a university
Support was helpful. They always replied on time. They were very professional too.
Read full review of Infor LN »
Joshua Rajeeva
Managing Director & CEO at Blue Chip Computer
The technical support services are good.
Read full review of Infor CloudSuite »
Sanjay Patankar
General Manager at Godrej & Boyce Mfg. Co. Ltd.
The solution’s technical support is good.
Read full review of Infor LN »
Ahmed_Nagy
Application Manager at a tech services company
I would rate the technical support for the solution at ten out of ten.
Read full review of Infor dEPM »
Haridas Narayanan
Director, Consulting Services at Blue Chip Computer
Support has been a concern since around 2011 or 2012. The offices in Bangkok or Singapore struggle to comprehend the...
Read full review of Infor CloudSuite »
Anonymous User
Senior BI Specialist at a tech company
I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.
Read full review of Birst »
HareshSuralia
Project Manager, Senior Architect at Wipro
Infor's technical support isn't that good - the response when we have issues is slow.
Read full review of Infor LX »
Anonymous User
Senior Data Engineer at a tech company
Personally, I have not interacted with their support team but when my colleagues did they received an average response.
Read full review of Birst »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
Partner/Executive at a consultancy
I don't have any experience with their support.
Read full review of Infor M3 »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Touirass Anass
Senior ERP Infor M3/MOVEX Manager at a tech services company
We work with them via Infor Xtreme or Infor Concierge, which is the new name of Infor Xtreme. They're reactive. I'd...
Read full review of Infor M3 »
Anonymous User
Business Intelligence Consultant at a tech company
I would give technical support a rating of 9/10.
Read full review of Birst »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
Director of Enterprise Data Architecture at a tech services company
Technical support is good.
Read full review of Birst »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Director at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of Infor dEPM »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
JorgeSaraiva
CTO at SAPO
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »

Review 1 of 30

Sudarsan Santhosh Kumar S.
Senior Application Development Specialist at Accenture
I rate Ramco support 10 out of 10. If you need help with anything on the backend or anything goes wrong, their...
Read full review of Ramco HCM »
Sabith Muhammad
HCM Consultant at Western International
The technical support for this solution is okay. I would rate them a six out of ten.
Read full review of Ramco HCM »
Niraj Sah
HCM Business Analyst at a tech services company
They are definitely supportive. They have some timelines based on the category of the issue like bugs, enhancements....
Read full review of Ramco HCM »
Anonymous User
Digital HR at a consumer goods company
The technical support is handled by a second party and we don't have an in house IT set up. Support was cumbersome...
Read full review of Ramco HCM »
Anonymous User
Functional Consultant-IT Services at a tech services company
Ramco has improved technical support a lot. Having said that, they have a technical team in Chennai who receive the...
Read full review of Ramco HCM »
Anonymous User
Human Resources Information System Product Specialist (Ramco HCM) at a tech services company
Technical support is 6.5 out of 10.
Read full review of Ramco HCM »
Anonymous User
Business Analyst at a tech services company
Technical support is good, but there's room for improvement. You have to rely heavily on the support team during the...
Read full review of Ramco HCM »
Anonymous User
Senior Business Analyst at a energy/utilities company
Support is improving, but a lot needs to be done.
Read full review of Ramco HCM »
Sajan Nair
IT Director at a manufacturing company
There is a portal which mostly runs on Jira. We create a ticket and there is an agreed timeline and we have an...
Read full review of Ramco HCM »
Anonymous User
Head - HR Transformation (APAC) at a recruiting/HR firm
As part of the due diligence, I had to speak with the technical team multiple times during the initial implementation...
Read full review of Ramco HCM »

Review 1 of 10

Technical Support

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