Compare ManageEngine vs Versa Networks

ManageEngine

Based on 316 reviews.

Versa Networks

Based on 26 reviews.

Sample Customers

ManageEngine OpManager

Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC

ManageEngine IT360

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Popular Solutions

ManageEngine Endpoint Central

23 reviews

ManageEngine ServiceDesk Plus

20 reviews

ManageEngine OpManager

20 reviews

Versa Unified Secure Access Service Edge (SASE) Platform

5 reviews

Versa Director

2 reviews

Versa Cloud Services Gateway

0 reviews

Top Industries

Educational Organization

35%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

12%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

CarlosPerez7
Director of IT at Health Choice Network, Inc.
In my experience, I have implemented it at four different companies including Banyan Health Systems, Jessie Trice...
Read full review of ManageEngine ServiceDesk Plus »
ShaheenKapery
Solutions Architect at Altron
We manage a client's network. We put all applications/devices into ManageEngine OpManager. This allows us to manage...
Read full review of ManageEngine OpManager »
Prasanthraj PN
Sales Director at InnovationTQ
In our company, we use ManageEngine PAM360 for access control monitoring. In our company, ManageEngine PAM360 records...
Read full review of ManageEngine PAM360 »
Julio Cesar De Faria Junior
IT Security Admin at MeedBr
I use ManageEngine Log360 to manage company alerts. It is used in the security part, looking for issues in Active...
Read full review of ManageEngine Log360 »
StephanBotha
IT Operations Lead at Zutari
As the infrastructure team, we utilize it to store all our service accounts and web account passwords. We use it for...
Read full review of ManageEngine Password Manager Pro »

Review 1 of 5

PranavGupta
Assistant Manager at Shyam Telecom Group
The primary feature that we find most favorable is its exceptional scalability. It proves to be highly scalable and...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Oracle Apps Functional Consultant at a comms service provider
We use the solution to monitor customer networks.
Read full review of Versa Director »

Review 1 of 2

Customer Service

Tanveer Khalid
Technical Consultant at Kidan
The tech support is always ready to help. They provide 24/7 support. There's a third-party involved that also...
Read full review of ManageEngine OpManager »
Fulvio Cavalheiro
Information security analyst at a tech services company
Support is great, but they don't have all the the techniques to help us. They are very helpful but have higher...
Read full review of ManageEngine PAM360 »
Hussein Taha
IT Enterprise System Administrator at Nafeza
I rate the technical support an eight out of ten.
Read full review of ManageEngine ADSelfService Plus »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
Support needs improvement. They totally realy on customers at present.
Read full review of ManageEngine Endpoint Central »
Hussein Taha
IT Enterprise System Administrator at Nafeza
Technical support needs to be faster and more responsive.
Read full review of ManageEngine ServiceDesk Plus »
Ajayi Oluwaseun
System administrator at Nigeria LNG Limited
The tool's tech support should be faster.
Read full review of ManageEngine Applications Manager »
Muhammad Jahangir
Manager devops at emergent
The support could improve in ManageEngine EventLog Analyzer. There have been times when we connected to support and...
Read full review of ManageEngine EventLog Analyzer »
Ameen Ahsan
Lead - IT Helpdesk at a financial services firm
How ManageEngine works is they have partner support. In my region, they have only one partner. If my understanding is...
Read full review of ManageEngine Endpoint Central »
Aaron Dalgleish
Information Technology Consultant at a government
The support from the customer service team is good, they respond on time, and they always seem to be quite...
Read full review of ManageEngine Password Manager Pro »
Istyak Ahmad
Security specialist at a computer software company
The support for the product is very good. They provided us the link for the product, we started the Windows server,...
Read full review of ManageEngine OpManager »
Ela Antonio
Service Delivery Manager at MDS Call Solutions, Inc.
Support is better on the cloud than when you have an on-premises deployment. The local support is very accommodating....
Read full review of ManageEngine ServiceDesk Plus »
Julio Cesar De Faria Junior
IT Security Admin at MeedBr
I believe the customer support team at ManageEngine is excellent, providing timely assistance and helping us solve...
Read full review of ManageEngine Log360 »
Rodrigo Torres
CEO at AXIOVISTA spa
We have a very long relationship with ManageEngine development and support guys in India. We have direct access to...
Read full review of ManageEngine Applications Manager »
Anonymous User
Network Administrator at a maritime company
I have not had any issues, so I have not needed to contact technical support.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior System Specialist at a tech services company
We used the technical support a couple of times and were very pleased. It worked well.
Read full review of ManageEngine Password Manager Pro »
Anonymous User
Founder at a comms service provider
We've dealt with technical support a few times now. They have been responsive, and there is good documentation that...
Read full review of ManageEngine Password Manager Pro »
Jai S
Student at Rabdan Academy
Mostly, we are satisfied with the support. However, there are times when we require development for something that is...
Read full review of ManageEngine Log360 »
Dario Podhorski
System Administrator at Vodovod Osijek
Had no need for customer service or technical support.
Read full review of ManageEngine Endpoint Central »
Srijith Chandran
Senior Manager at a consultancy
The support we get from ManageEngine is good.
Read full review of ManageEngine Vulnerability Manager Plus »
Anonymous User
System Engineer at a university
Customer Service: Absolutely fantastic. ManageEngine support representatives are able to do almost anything at...
Read full review of ManageEngine IT360 »
MohammedShaheer
IT Administrator at Qatar Diyar
We have had the opportunity to evaluate the company's customer support. They are very good and approach the concepts...
Read full review of ManageEngine ADAudit Plus »
Anand Khandelwal
Global Service Delivery Manager at a computer software company
They are very good. The response that I get from the ManageEngine support is one of the things because of which I...
Read full review of ManageEngine ServiceDesk Plus »
Mohamed Sabry Elgendi
Cloud Solutions Architect at a philanthropy
The support team is responsive, but there is room for improvement.
Read full review of ManageEngine Desktop Central MSP [EOL] »
Anonymous User
IT Operations Administrator/ Technical Engineer at a computer software company
The customer service and support team was good.
Read full review of ManageEngine ADSelfService Plus »
Anonymous User
IT Manager at a financial services firm
Customer Service: Excellent. It was on my initial contact that the rep suggested I wait a day to download the...
Read full review of ManageEngine OpManager »
Anonymous User
Deputy General Manager Information Technology at a tech services company
Technical support is responsive. They have support services in Chennai. Whenever we request them, we get a prompt...
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
Network engineer at a manufacturing company
I have made use of technical support and am certainly very satisfied with them.
Read full review of ManageEngine EventLog Analyzer »
Euler Monteza
Coordinador de Servicios Tecnológicos at a legal firm
I haven't had the chance to contact technical support. Maybe the person in our Colombia headquarters who worked with...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Information Security Manager at a tech services company
Technical support, so far, has been very responsive. We had an issue once related to adding indexes to patch agents...
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Systems Administrator at a manufacturing company
Every time we have had to contact the customer support to assist with an issue or an answer, they have always been...
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

PranavGupta
Assistant Manager at Shyam Telecom Group
Technical support is very good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Tristan Van Rhyn
Account Manager at Expect Solutions
Customer support could be faster and escalate to more advanced levels of support.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Mehmet PALA
Expert IP Access Engineer at a comms service provider
The technical support that the company offers is very good. They've been very supportive. We're satisfied with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at Shyam Telecom Group
The tech support does not have familiarity with its product. They could be more knowledgeable.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
Versa Director's technical support is good.
Read full review of Versa Director »
Mehmet PALA
Expert IP Access Engineer at a comms service provider
Customer service is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
As I am in product management, I have not had occasion to contact technical support. This would be in the purview of...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Hassam_Uddin
Director of Pre-Sales at OmniClouds UAE
The technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
Versa's technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Corey Taub
Senior Network Administrator at RS&H
Technical support has been responsive. This has been a co-managed implementation so when there are any high-end...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Nemo Lin
Directior of product line at Chinatelecom Europe
It is generally stable but when we have trouble with deploying or configuration we encounter certain issues. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I have had almost no interaction with technical support. The provider handles all VPN, connectivity or cloud issues,...
Read full review of Versa Cloud Services Gateway »
Anonymous User
Vice President Of Product Strategy at a tech services company
I haven't had to deal directly with technical support because everything was done through the service providers.
Read full review of Versa Director »
Arjun Alva
IT Manager at a construction company
On a scale from one to ten, with one being the worst and ten being the best, I would rate technical support at six....
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Application Architect at a manufacturing company
Versa Director has pretty good technical support engineers that are knowledgeable and will figure out solutions to...
Read full review of Versa Director »
Anonymous User
Network Engineer at a tech services company
Their technical support is good. We directly communicate with Versa if we have any issues or questions. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Reviewer9537h4
Networking Consultant / Networking Business Manager at a tech vendor
They're helpful, however, we actually rarely use them. It's almost never happened, in terms of having any issues.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Core Network Manager at a comms service provider
Their support is okay, but they need to grow it out faster. They need a better mechanism for getting quick responses...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Carlos Junco
Engineering Manager at Netjer Networks
Their technical support is very good. Their response times are good. They provide us with very clear information —...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Presales Solutions Consultant/Engineer at a comms service provider
I can say that I am satisfied with customer support but I'm not quite sure because it is my colleagues who manage...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vishal Kale
Deputy General Manager- Solutions Engineering at a comms service provider
There are no issues with their support. Their TAC support is very good at identifying and resolving problems.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vikas Upadhyay
Executive at PVR Ltd
During the testing phase, Versa provided a dedicated person for support. However, I cannot comment on their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Consultant
Technical support is beneficial and very knowledgeable. They understand issues very well. They come back with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Oracle Apps Functional Consultant at a comms service provider
Technical support is very good at every stage. We have not faced any issues with the production support and live...
Read full review of Versa Director »

Review 1 of 24

Technical Support

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