ManageEngine IT Asset Management Reviews

Name: ManageEngine IT Asset Management
Brand: ManageEngine
Rating: 4.4 (8 reviews)

4.4 out of 5

8 reviews
100% willing to recommend

492 followers

What is ManageEngine IT Asset Management?

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

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ManageEngine IT Asset Management is the #5 ranked solution in top License Management solutions and #8 ranked solution in top IT Asset Management solutions. PeerSpot users give ManageEngine IT Asset Management an average rating of 8.8 out of 10. ManageEngine IT Asset Management is most commonly compared to ServiceNow: ManageEngine IT Asset Management vs ServiceNow. ManageEngine IT Asset Management is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 11% of all views.

Buyer's Guide

ManageEngine IT Asset Management

March 2025

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Helped 848,253 peers since 2012

Featured ManageEngine IT Asset Management reviews

Md Abdul Hakim

System Engineer at Corporate Projukti Limited

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Anil Rao

Vice President Delivery & Operations at Rezilyens

We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…

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Chandra Pogaru

Technical Consultant at alnafitha IT

I predominantly use ManageEngine OpManager for network monitoring. Starting from my switches, firewalls, routers, and so on, the main use case is to ensure continuous monitoring of network devices. It provides unified console access, offering live performance metrics and granular details, including…

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ManageEngine IT Asset Management mindshare

Product category:

As of April 2025, the mindshare of ManageEngine IT Asset Management in the IT Asset Management category stands at 6.7%, up from 3.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

PeerAnalyst reports based on ManageEngine IT Asset Management reviews

Type	Title	Date
Category	IT Asset Management	Apr 19, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 19, 2025	Download
Comparison	ManageEngine IT Asset Management vs ServiceNow	Apr 19, 2025	Download
Comparison	ManageEngine IT Asset Management vs BMC Helix Discovery	Apr 19, 2025	Download
Comparison	ManageEngine IT Asset Management vs BMC Remedy	Apr 19, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.3	22.6%	92%	217 interviews Add to research
Qualys VMDR	4.2	3.6%	94%	93 interviews Add to research

Valuable Features

ManageEngine IT Asset Management offers auto-discovery, MDM, patch management, warranty period management, and license tracking. It integrates with finance systems for depreciation and invoicing, and defines custom templates for tracking budgets and expiries. Asset visibility is enhanced through integration with service desks. It facilitates compliance, driver updates, and feedback integration. The ITSM tool's help desk efficiently routes tickets across departments, enhancing organizational efficiency. It supports seamless installation, migration, and scalability.

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."
"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

Room for Improvement

ManageEngine IT Asset Management needs better management for non-discoverable assets, improved asset distribution features without external tracking, and enhanced change management tools. Users desire faster response times, automated lifecycle management integration with AI, and a consolidated technician license. They seek enhancements in remote reporting flexibility, barcode functionality, seamless upgrade processes, and digital guides for ease of use. Auto-translation for regional preferences and improved engineering aspects are also needed to enhance user satisfaction.

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

Pricing

ManageEngine IT Asset Management offers a competitive pricing structure favored by enterprise buyers. Users found the pricing reasonable and competitive, with annual costs ranging from ten to 11 thousand for 5,000 licenses. Many appreciate the affordability, absence of hidden charges, and included support. Buyers consider the cost effective for the number of users and product offerings within ManageEngine, often rating their experience highly and planning to fully adopt the solution.

"Its price is reasonable, but I wish it was lower."

Popular Use Cases

Users employ ManageEngine IT Asset Management for multiple purposes, including managing warranty periods, tracking license expiration, and enterprise OS patches. It offers asset visibility linked to service desks, aiding in ticket management. The software supports multitenant operations, provides continuous network monitoring, and allows IT certification tracking. Users also appreciate its automation and recording system, which enhances asset and IT information management. It's used alongside other server options to resolve existing system issues.

Service and Support

ManageEngine IT Asset Management's customer service reports a mix of satisfaction levels. Technical support ranges from satisfactory to great, with some indicating faster responses are desirable. Feedback management is efficient, integrating solutions despite occasional slower response times. Online support is considered superior to partner support. Some experience IT issues like fraud blocking, which are resolved well. On several occasions, response times may extend to days, but typically remain under three hours, earning ratings between seven and eight out of ten.

Deployment

Users found ManageEngine IT Asset Management's initial setup straightforward and quick, with many describing it as easy. They appreciated its simplicity, requiring just the execution of an installation file and following on-screen prompts. The setup took about a week for some, and it was often considered simpler than Service Desk Plus. The instructions provided were helpful, allowing anyone to install it effortlessly. The single agent efficiently managed all tasks at the endpoint.

Scalability

ManageEngine IT Asset Management is noted for its strong scalability, with ratings commonly at nine to ten out of ten. Challenges may arise in on-prem environments as databases grow, prompting some to consider cloud migration. It efficiently manages high ticket volumes, with adaptability and redundancy capable within hours. Expansion plans are often mentioned, indicating confidence in its capacity to handle increased demand.

Stability

Users consider ManageEngine IT Asset Management highly stable. Many rate its stability at nine out of ten. Some users report general operational issues, like agent reporting and connectivity problems, especially during upgrades. Occasionally, IT issues such as fraud blocking or service-related problems occur. Stability feedback is well-integrated, and solutions are quickly provided. Many find ManageEngine ITSM tool the most stable among its offerings.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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