ManageEngine Endpoint Central Reviews

Name: ManageEngine Endpoint Central
Brand: ManageEngine
Rating: 4 (63 reviews)

Vendor: ManageEngine

4.1 out of 5

63 reviews
92% willing to recommend

706 followers

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What is ManageEngine Endpoint Central?

ManageEngine Endpoint Central is a unified endpoint management (UEM) solution offered by ManageEngine, a division of Zoho Corporation. It is designed to help organizations efficiently manage and secure their endpoints from a centralized platform. Endpoint Central provides a comprehensive set of features and capabilities to streamline endpoint management and enhance security across diverse devices and operating systems.

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ManageEngine Endpoint Central is the #1 ranked solution in top Client Desktop Management solutions, #3 ranked solution in top Unified Endpoint Management (UEM) solutions, and #4 ranked solution in top Enterprise Mobility Management (EMM) solutions. PeerSpot users give ManageEngine Endpoint Central an average rating of 8.2 out of 10. Based on the analysis of the 63 most recent ManageEngine Endpoint Central reviews, the overall sentiment is positive, with a sentiment score of 7.5. (The highest in the category). ManageEngine Endpoint Central is most commonly compared to Microsoft Intune: ManageEngine Endpoint Central vs Microsoft Intune. ManageEngine Endpoint Central is popular among the midsize enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 43% of all views.

Buyer's Guide

ManageEngine Endpoint Central

October 2024

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Featured reviews

Edgar Serrano

Director of Information Technology at ST ANNES MATERNITY HOME

Our agency did not have any way to manage the actual computers we provided our users. The tech support team would take such a long time to get to a user because they had to physically walk to every office to support the client. The primary use case for this product was to have a solution in place…

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Charles A

Assistant Director at Access Healthcare Services Pvt Ltd

We are using ManageEngine Endpoint Central primarily for desktop management. It allows us to deploy patches, manage antivirus, control endpoints like DLP, and more The most valuable feature to me is the vulnerability management. It also has effective patch management capabilities. The main issue…

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Gabriel Clement

Lead IT Security and Remediation at ARM Holdings Company

For Endpoint Central, as an end-user system, we set automatic deployment from Friday. If, for any reason, there are instances that are missed, we check every day from 07:00 AM to 05:00 PM. We don't need to submit automatic deployment, so it's still part of my deployment process. We set up a test server. Once we are okay with the patch that they need to test, they approve it, and then it applies to production. We used Microsoft. So, for asset processing reports and things like that, we had to move to ManageEngine. They changed the name to Endpoint Central. So, it's like that in terms of being much better and having more functionality as a product.

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ManageEngine Endpoint Central mindshare

Product category:

As of October 2024, the mindshare of ManageEngine Endpoint Central in the Client Desktop Management category stands at 42.6%, up from 35.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Client Desktop Management

Key learnings from peers

Last updated Oct 17, 2024

Valuable Features

ManageEngine Endpoint Central excels with features such as patch management, offering seamless updates across platforms and third-party applications. Users appreciate software deployment for efficient distribution. Remote control provides robust support and security features, including managing OS-level configurations and security updates. Asset management enhances inventory tracking. Mobile Device Management ensures device compliance, while the centralized management console simplifies administration. Its usability and integration capabilities, offering efficient deployment and reporting, stand out significantly.

"The most valuable feature to me is the vulnerability management."
"The most valuable features of ManageEngine Endpoint Central are patch management and remote access and management."
"Patch management features are an important feature."

Room for Improvement

ManageEngine Endpoint Central requires better software QA and testing. It lacks features like Linux patch management and dynamic group creation. Web interface improvements are needed along with customizable dashboards. Technical support and OS deployment processes are inefficient. Performance and integration issues exist, especially with Mac support. Users find the licensing complex and the pricing high. Stability and reliability in patch management and remote access features require enhancements.

"The main issue that needs improvement is the pricing."
"Many features in Desktop Central are licensed separately. It would be more convenient if they could organize these tools into a single package."
"ManageEngine should support various browser features, including those that address browser limitations."

ROI

Users experienced significant savings with ManageEngine Endpoint Central, reporting noticeable ROI within months. Automation reduced staffing needs, freeing up resources for other tasks. Remote deployment capabilities minimized the need for field services and simplified complex operations, particularly patch management. Most observed high returns, benefiting from cost and time efficiencies, although some encountered challenges. ManageEngine Endpoint Central helped streamline processes, enhancing equipment performance and income potential, particularly for companies managing large numbers of computers.

Pricing

Enterprise buyers find ManageEngine Endpoint Central's pricing affordable compared to many competitors like VMware, Ivanti, and Microsoft solutions. Pricing operates on a per-asset basis and may involve additional costs for features like browser security and endpoint security add-ons. While initial setup costs are minimal, licensing complexity varies. Many appreciate its cost-effectiveness, especially for SMBs, with overall licensing perceived as reasonable but sometimes described as complicated. Users suggest evaluating technical resources and negotiating terms for optimal value.

"The pricing is average."
"The pricing of the product is not bad compared to the other similar solutions in the market."
"The price is moderate."

Popular Use Cases

Organizations primarily use ManageEngine Endpoint Central for patch management, software deployment, and IT asset management. It aids in monitoring software installs, facilitating remote support, managing endpoint configurations, and maintaining security compliance. Users manage diverse operating systems across networks globally and leverage centralized tools for remote administration and automation. ManageEngine facilitates efficient workflow integration with features like inventory tracking, OS deployment, and user access management, enabling streamlined processes across varied IT environments.

Service and Support

Users find ManageEngine Endpoint Central's customer service responsive, offering quick resolutions. However, some report language barriers and delays. Feature requests are acknowledged, and chat support is praised. Support's reliability varies, with communication sometimes difficult. Suggestions include documentation improvement, consistent support levels, and expanded global support. Availability is limited during certain hours but there are positive interactions through email, phone, and chat. Some users manage without support due to strong internal expertise.

Deployment

ManageEngine Endpoint Central's initial setup is generally straightforward and easy, requiring minimal external assistance. Most organizations find the process quick, often taking less than a day. IT personnel can complete the setup independently. Some users highlight complexity when customizing or securing the system. Several companies manage deployments with minimal staff and report seamless software deployment. A few note challenges, particularly with larger deployments or configurations, but overall praise its ease of use.

Scalability

ManageEngine Endpoint Central is widely recognized for its scalability. Many users report effective handling of substantial user bases, citing easy expansion through additional licenses. Factors like virtualization environments and integration with related tools enhance this capability. Some comments mention varying requirements for on-premises versus cloud configurations. Despite occasional architectural dependencies, reviews generally praise efficient scaling to accommodate organizational growth, accommodating numerous users and devices seamlessly, highlighting resource management as a key feature. Users appreciate its adaptability across different deployment scenarios.

Stability

ManageEngine Endpoint Central is highly stable with no major downtime reported. Users find it robust and consistently reliable across various environments. While some minor bugs and temporary stability issues occur, they are generally resolved promptly. Performance requires adequate resources to prevent lag, but overall stability is rated positively. Users appreciate its support and updates, making it a dependable choice. Comparable stability ensured an improved experience compared to other tools previously used.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ManageEngine Endpoint Central Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

43%

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Healthcare Company

University

Retailer

Construction Company

Energy/Utilities Company

Comms Service Provider

Real Estate/Law Firm

Media Company

Non Profit

Insurance Company

Hospitality Company

Wholesaler/Distributor

Outsourcing Company

Legal Firm

Performing Arts

Recreational Facilities/Services Company

Transportation Company

Pharma/Biotech Company

Consumer Goods Company

Compare ManageEngine Endpoint Central with alternative products

Learn more about ManageEngine Endpoint Central

ManageEngine Endpoint Central Features:

Device Management: Endpoint Central enables IT administrators to manage a wide range of endpoints, including desktops, laptops, servers, mobile devices, and IoT devices. It offers features such as device discovery, inventory management, configuration management, and software deployment, allowing administrators to efficiently control and monitor devices from a single console.

Patch Management: The solution helps organizations keep their endpoints up to date and protected by automating the patching process. Endpoint Central provides patch management capabilities to deploy security updates and patches to endpoints, ensuring they are patched against vulnerabilities and reducing the risk of security breaches.

Security and Compliance: Endpoint Central focuses on strengthening security measures for endpoints. It offers features such as antivirus and anti-malware protection, firewall management, encryption, and data loss prevention (DLP). These capabilities help organizations safeguard their sensitive data and adhere to industry regulations and compliance standards.

Remote Control and Troubleshooting: With remote control capabilities, Endpoint Central allows IT administrators to access and control endpoints remotely, facilitating troubleshooting and issue resolution. It enables administrators to remotely troubleshoot software or hardware problems, install applications, and provide technical support to end-users, improving efficiency and minimizing downtime

Reporting and Analytics: Endpoint Central provides comprehensive reporting and analytics capabilities, offering insights into endpoint performance, security status, software usage, and compliance levels. These features help organizations assess the health and security of their endpoints, identify potential risks or issues, and make data-driven decisions for improved endpoint management.

ManageEngine Endpoint Central Benefits:

Centralized endpoint management for diverse devices.
Improved operational efficiency through automation.
Enhanced security with antivirus, firewall, encryption, and data loss prevention.
Automated patch management for timely updates and security.
Remote control and troubleshooting for efficient issue resolution.
Comprehensive reporting and analytics for insights and informed decision-making.
Scalability and flexibility to accommodate organizational growth.
Cost-effectiveness by reducing manual management efforts and security risks.

Reviews from Real Users

PeerSpot user, Sr Engineer Administrator at a university, says that "Its cross-platform capabilities and the ability to do both OS-level patching and third-party patching are valuable. It is difficult to find a software product that will do all that for you out of the box, and you don't have to do any configuration other than your initial setup. Once you do that, there is a very minimalistic approach to getting it operational. You can have it up and running within a 20-minute time span."

Park Armstrong, Chief Technical and Solution Architect at Vertigo Inc., writes that ManageEngine Endpoint Central is “Helpful for identifying and filling the gaps and meeting compliance needs, but each of their product works as an independent product and lacks integration”.

ManageEngine Endpoint Central was previously known as ManageEngine Desktop Central, Desktop Central, ManageEngine Desktop Management MSP.