Compare Menlo Security vs Trellix

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

Menlo Secure

0 reviews

Menlo Protect

0 reviews

Trellix Endpoint Security

21 reviews

Trellix MOVE AntiVirus

22 reviews

Trellix Endpoint Security (ENS)

22 reviews

Top Industries

Computer Software Company

21%

Financial Services Firm

14%

Manufacturing Company

Government

Educational Organization

32%

Computer Software Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Olivier DALOY
Group Information Systems Security Director - CISO at Faurecia
We use it to secure the internet connection of all of our users, ensuring that they can connect as transparently as...
Read full review of Menlo Secure »
Anonymous User
Information Security Specialist at a financial services firm
We use it for web isolation. That provides an additional layer of security or an additional method for protecting the...
Read full review of Menlo Protect »

Review 1 of 2

BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
The solution has been in place for quite some time – three or four years. We've renewed it several times, and we...
Read full review of Trellix Network Detection and Response »
AhmedEl-Tayeb
Product Manager at MCS
The endpoint of Trellix itself should be placed within an enterprise with more than 200 or 300 endpoints. And then,...
Read full review of Trellix Endpoint Security »
Ashford Asante
IT Manager at Lancaster Kumasi City
Since we're fully virtualized, it integrates seamlessly. We use the agent for deployment within the environment....
Read full review of Trellix MOVE AntiVirus »
Daniel Durian
Senior Information Security Manager at a real estate/law firm
I use Trellix ESM to monitor inbound communication from known threat hosts and detect cyberattacks. It's also useful...
Read full review of Trellix ESM »
Ramy Ragab
Head of Data Link at Telecom Egypt
Trellix Endpoint Detection and Response (EDR) is a very advanced solution, and it can work very well since it helps a...
Read full review of Trellix Endpoint Detection and Response (EDR) »

Review 1 of 5

Customer Service

JCP
CISO at gsis
I would rate technical support a nine and a half out of ten. Technical support starts working on our issues almost...
Read full review of Menlo Secure »
Anonymous User
Information Security Specialist at a financial services firm
The solution's technical support is very good. We have support cases that we work with them on. They are very open to...
Read full review of Menlo Protect »
Anonymous User
VP of IT and Security at a financial services firm
Early on, when we were first rolling it out, we did work with them. We've had a couple of questions here or there...
Read full review of Menlo Secure »
Reviewer0374529
Chief Technology Officer at a financial services firm
The technical support is excellent. I would rate them as 10 out of 10. There have been very few problems or bits of...
Read full review of Menlo Secure »

Review 1 of 4

AhmedEl-Tayeb
Product Manager at MCS
Some of our products have a first and second line owned by us. We are giving support services to the customers...
Read full review of Trellix Endpoint Security »
Ebenezer D
Network Security & Data Management Admin at Digitaltrack
I rate the technical support below five out of ten.
Read full review of Trellix Endpoint Security »
Daniel Durian
Senior Information Security Manager at a real estate/law firm
The tool's partner provides the first level of support. When our engineers are unable to resolve the issues, we send...
Read full review of Trellix ESM »
Shashank-Gahoi
Security Architect at a tech services company
The support team is the worst. The support team must improve its knowledge.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Nir Nat
Medical Director at 0
I've never contacted technical support. I've never had any questions about the product that I needed help with.
Read full review of Trellix MOVE AntiVirus »
Amey Darekar
Personal Banker at HDFC Bank
The solution's technical support is good and supportive when it comes to my interactions with them.
Read full review of Trellix Collaboration Security »
Andrea Andrea
CTO at BE.iT SA
The technical support is not the best on the market, but it's not bad. It can be difficult to speak to them. The last...
Read full review of Trellix MOVE AntiVirus »
Prasanna VA
Senior Technical Manager at Incedo Inc.
We have been in touch with the McAfee technical support. They also struggled with a problem we had with an infected...
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Cyber Security Consultant at a energy/utilities company
The customer service is good.
Read full review of Trellix Endpoint Security (ENS) »
Rajesh-Singh
CEO & MD at Gurjartech
Counting from one to ten, this being the highest, I fully support the solution's technical services.
Read full review of Trellix Endpoint Security »
IT7b60
IT at a security firm
Technical support was helpful for what I needed.
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Information Security Analyst at a energy/utilities company
We're not really that satisfied with technical support. They are too slow to respond. We'd like them to be better. It...
Read full review of Trellix Collaboration Security »
Abul Atti M Salem
Cybersecurity Consultant at KAFD DMC
The solution's support team responds quickly.
Read full review of FireEye Managed Defense [EOL] »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Their technical support is good. For each region, they seem to have got local support that takes care of all...
Read full review of Trellix Endpoint Security (ENS) »
David Mueller
Client Engineer at KSB
Technical support is good, and that's an important thing to have. They are very helpful and care about our needs. The...
Read full review of Trellix Endpoint Security »
Anonymous User
Engineering Manager, R&D at a healthcare company
We have a dedicated security team for this solution, so we handle it separately. And if there are any issues with...
Read full review of Trellix MOVE AntiVirus »
AHmadMhedat
Senior Network Security Engineer
If we would rate technical support from one to ten, they would be an eight.
Read full review of Trellix Intrusion Prevention System »
Anonymous User
information security at a insurance company
In my company, if you face issues with Trellix Network Detection and Response or Trellix EDR, there is a separate...
Read full review of Trellix Network Detection and Response »
Anonymous User
Network and Security Engineer at a tech services company
I have not made use of technical support.
Read full review of Trellix MOVE AntiVirus »
Ben Payne
Senior Infrastructure Engineer at Compare The Market
I've contacted FireEye support several times. They're pretty solid. I am happy with their response so far.
Read full review of Trellix Collaboration Security »
Ariful Mondal
Global Data Architecture and Data Science Director at FH
I have never required the support. I don't think that there is support for personal use. If you go the endpoint...
Read full review of Trellix MOVE AntiVirus »
Syed Mohsin Ali
Team Leader Network and Mail Team at a energy/utilities company
They have two different kinds of support. One is enterprise support and one is normal support. They charge more for...
Read full review of Trellix Endpoint Security »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of Trellix Endpoint Security (ENS) »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
The tech support has been superb. You log a call. Sometimes we are in a different time zone when we log a service...
Read full review of Trellix Endpoint Security »
Anonymous User
Mgr. ICT-Services at a comms service provider
The support for McAfee MVISION Endpoint is okay. I have no complaints about it. On a scale of one to five, where one...
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of Trellix Network Detection and Response »
Roberto Taborga
Manager at a tech company
Technical support is really great. The support is generally very fast, responding within one day.
Read full review of Trellix Endpoint Security (ENS) »
Madhav Vishwakarma
Software Engineer at a computer software company
We haven't required any help from technical support so far. I've never actually been in contact with them.
Read full review of Trellix Endpoint Security »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security »
AndyNoble
Head of Operational Excellence at a pharma/biotech company
I've never contacted technical support, I cannot speak to how helpful or responsive they are.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.