Compare NetAlly vs Viavi Solutions

Disney, Carnival Cruise Line, Solarity Credit Union, Del Monte Foods, Lung Bioengineering, Peterbilt Motors Company,Port Angeles School District, Philips Healthcare, Denver University

LinkSprinter

Cisco, Marriott, Sands Expo, Valparaiso University, Memorial Hermann Health Care System, Mount Sinai, Cox Enterprises, George Washington University, University of Iowa.

LinkRunner

Philips Healthcare, HCA Healthcare, University of South Dakota, Memorial Hermann, Baltimore County Public Schools, Aaramrak.

AirMagnet Survey

Houston Methodist Hospital, Love's Travel Stops

Observer GigaStor

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Popular Solutions

AirMagnet Survey

4 reviews

NetAlly EtherScope nXG

7 reviews

LinkRunner

4 reviews

Observer GigaStor

1 reviews

Network Instruments Observer

0 reviews

Observer Apex

1 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

Government

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

17%

Manufacturing Company

Real Estate/Law Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

David Olofson
Manager at DD&P Services LLC
We're not using AirMagnet primarily for predictive analysis—it's mostly checking signals in real-time. The vast...
Read full review of AirMagnet Survey »
Doug Dickerson
Manager at Northwestern
Network port troubleshooting is probably the best use case that we have. We test the performance and configuration of...
Read full review of NetAlly EtherScope nXG »
David-Prusynski
Senior Network Engineer at a healthcare company
I use it mainly for three things. For one, I use it for wired connection. I also use it for a couple of things on the...
Read full review of AirCheck G3 »
Mike Robinson
Network/Telecom Administrator at Navarro College
My use cases revolve around determining * how much PoE power is coming out * if I have the port configured so that it...
Read full review of LinkRunner »
Network Guy
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR

Read full review of OneTouch AT Network Assistant »

Review 1 of 5

Jeroen-Dubbelman
Director at Bitrate

Read full review of Observer GigaStor »
JeroenDubbelman
Director at Bitrate
Our clients use the solution for visibility. They use it to understand the traffic and store years' worth of traffic...
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
The primary use case is for monitoring and troubleshooting. We also use it for security.
Read full review of Observer Apex »
MOHAMEDABDELAZIM
IT manager at Mannai
We have experience with the VIAVI solutions, specifically the ObserverLIVE platform, which we use for network...
Read full review of ObserverLIVE »

Review 1 of 4

Customer Service

Bruce Hall
Network Administrator at a university
I haven't used their technical support, although there was one strange issue. The case that it's in has a Velcro...
Read full review of LinkRunner »
DaveBennett
Director of Technology at a educational organization
I've never had to use their tech support, which is a good thing.
Read full review of LinkRunner »
Rene Ruiz
Network Engineer
I have never used the solution's technical support. I have always done everything on my own.
Read full review of AirCheck G3 »
Samuel Clements
Engineering Director at Presidio Networked Solutions
NetAlly support is highly responsive. They've always immediately addressed my concerns. I'd say their support is...
Read full review of AirCheck G3 »
Doug Dickerson
Manager at Northwestern
The few times that I've interfaced with technical support, I've found them to be knowledgeable on their product. This...
Read full review of NetAlly EtherScope nXG »
Robin Puliparambil
Senior Network Engineer at MATRIXCNI
I haven't needed to contact technical support.
Read full review of LinkRunner »
Dan Jones
Principle Wireless Engineer at Natilik
I've never had to use their support. Their documentation is good, but the main place I've gone to find out how to do...
Read full review of NetAlly EtherScope nXG »
Jesse_B
Manager of networks and infrastructure at a government
We did contact NetAlly's technical support because we wanted to get a better understanding of the WiFi dongle and how...
Read full review of LinkRunner »
Anonymous User
Owner at a tech company
Technical support is 9/10. It’s not cheap, but it is good, the turnaround time. The problem I had was a very unique...
Read full review of OneTouch AT Network Assistant »
Anonymous User
Wireless Consultant at a tech company
Technical support is very good. We have Gold support.
Read full review of AirMagnet Survey »
Garin Ganis
Curator at Benhil951 Reading room
Customer support from NetAlly has been solid. I haven't needed to contact their engineers much because their online...
Read full review of NetAlly EtherScope nXG »
Anonymous User
IT Admin at a tech consulting company
Overall, the majority of their support engineers are exceptional. Especially when it comes to being able to react or...
Read full review of AirMagnet Survey »
Gaishirui
Site Administrator at a tech services company
I have never used the technical support for this device.
Read full review of AirCheck G3 »
Anonymous User
Test Engineer at a comms service provider
I haven't used NetAlly's customer support in over a year, and that was on the previous model. They have been very...
Read full review of NetAlly EtherScope nXG »
Anonymous User
CCIE Engineer at a tech services company
The last time one of my colleagues opened a ticket for some installation, as there was some problem with the...
Read full review of AirMagnet Survey »
David Scallion
Senior Manager of Network at a legal firm
Customer Service: Excellent. Technical Support: Excellent.
Read full review of AirMagnet Survey »
Anonymous User
Network Administrator at a educational organization
Technical support is expert.
Read full review of LinkRunner »
IAN DEWHIRST
Technical Support Engineer at A&O IT Group Limited
The experience with the customer service and support team was good.
Read full review of AirMagnet Survey »
David Cormack
Account Manager / Senior Network Engineer at Stowe Australia Pty Ltd
Technical support is a little bit slow to respond. I would say that they are about average.
Read full review of AirMagnet Survey »
Nader Alkahtani
Network Engineer at a tech services company
Customer Service: I rate customer service 80/100. Technical Support: I rate technical support 80/100.
Read full review of LinkRunner »
Anonymous User
Network Engineer at a manufacturing company
NetAlly's customer support has been good. I haven't had any complaints. I brought one of our engineers who works a...
Read full review of NetAlly EtherScope nXG »
Network Guy
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR
Top-notch, and I've been using Fluke/NETSCOUT for over 20 years.
Read full review of LinkRunner »
Anonymous User
National Services Manager at a tech services company
We have used technical support. They obviously continue working on improving it. Their support is good.
Read full review of AirMagnet Survey »
Anonymous User
Network Team Lead at a mining and metals company
I handle the maintenance for these devices. I'm the one who's responsible for renewing the maintenance contract on...
Read full review of NetAlly EtherScope nXG »
Anonymous User
System Engineer Wlan at a tech services company
So far, we haven’t needed technical support for this product.
Read full review of AirMagnet Survey »
Anonymous User
RF Engineer at a energy/utilities company
For this device, I've had to call only once or twice. I didn't have any problem with support. We have an enterprise...
Read full review of AirCheck G3 »
Anonymous User
Consultant - Secure Mobility
Other than having technical support change out the adapter MAC address on the license for me, I did not have much...
Read full review of AirMagnet Survey »
Anonymous User
Senior Network Engineer at a university
Technical support was excellent. They are always very helpful.
Read full review of AirMagnet Survey »
Ryan Ulrick
Consulting Engineer at CDW
I have not had to interact with their technical support, which I think shows a lot, since I use it pretty regularly.
Read full review of NetAlly EtherScope nXG »
Rig Villarias
Network Engineer at a tech vendor
I have not used their technical support. The documentation on the Link-Live support is pretty straightforward. It's a...
Read full review of LinkRunner »

Review 1 of 30

JeroenDubbelman
Director at Bitrate
The support is very good.
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
If things get complicated, they can get complicated. But then again, what you lose in support, you gain in getting...
Read full review of Observer GigaStor »
Anonymous User
Engineer at a comms service provider
Customer Service: Customer service was below average. Technical Support: The local value added reseller did not know...
Read full review of Network Instruments Observer »
Anonymous User
IT Network Professional at a insurance company
Customer Service: I would give customer service a rating of 9/10. Technical Support: I would give technical support a...
Read full review of Observer GigaStor »
MOHAMEDABDELAZIM
IT manager at Mannai
Technical support is good. I would give their tech support an eight out of ten rating.
Read full review of ObserverLIVE »
Anonymous User
Support Engineer at Talentys SA
Technical support is pretty responsive. I remember that I had an issue getting information from the documentation...
Read full review of Observer GigaStor »
Anonymous User
Network Engineer Sr at a healthcare company
The technical support is very responsive and knowledgeable.
Read full review of Observer GigaStor »
Anonymous User
MFG Diagnostic Integrator at a tech services company
Technical support is very knowledgeable and very helpful. They typically go out of their way to help and get whatever...
Read full review of Observer GigaStor »
Anonymous User
Network Engineer at Talentys SA
It's a little expensive.
Read full review of Observer GigaStor »

Review 1 of 9

Technical Support

No Data Available

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