Compare NetAlly vs Viavi Solutions

Disney, Carnival Cruise Line, Solarity Credit Union, Del Monte Foods, Lung Bioengineering, Peterbilt Motors Company,Port Angeles School District, Philips Healthcare, Denver University

LinkSprinter

Cisco, Marriott, Sands Expo, Valparaiso University, Memorial Hermann Health Care System, Mount Sinai, Cox Enterprises, George Washington University, University of Iowa.

LinkRunner

Philips Healthcare, HCA Healthcare, University of South Dakota, Memorial Hermann, Baltimore County Public Schools, Aaramrak.

AirMagnet Survey

Houston Methodist Hospital, Love's Travel Stops

Observer GigaStor

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Popular Solutions

AirMagnet Survey

4 reviews

NetAlly EtherScope nXG

5 reviews

LinkRunner

2 reviews

Observer GigaStor

1 reviews

Network Instruments Observer

0 reviews

Observer Apex

1 reviews

Top Industries

Computer Software Company

15%

Government

Manufacturing Company

Comms Service Provider

Financial Services Firm

18%

Computer Software Company

17%

Manufacturing Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

David Olofson
Manager at DD&P Services LLC
We're not using AirMagnet primarily for predictive analysis—it's mostly checking signals in real-time. The vast...
Read full review of AirMagnet Survey »
Doug Dickerson
Manager at Northwestern
Network port troubleshooting is probably the best use case that we have. We test the performance and configuration of...
Read full review of NetAlly EtherScope nXG »
David-Prusynski
Senior Network Engineer at a healthcare company
I use it mainly for three things. For one, I use it for wired connection. I also use it for a couple of things on the...
Read full review of AirCheck G3 »
Mike Robinson
Network/Telecom Administrator at Navarro College
My use cases revolve around determining * how much PoE power is coming out * if I have the port configured so that it...
Read full review of LinkRunner »
Network Guy
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR

Read full review of OneTouch AT Network Assistant »

Review 1 of 5

Jeroen-Dubbelman
Director at Bitrate

Read full review of Observer GigaStor »
JeroenDubbelman
Director at Bitrate
Our clients use the solution for visibility. They use it to understand the traffic and store years' worth of traffic...
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
The primary use case is for monitoring and troubleshooting. We also use it for security.
Read full review of Observer Apex »
MOHAMEDABDELAZIM
IT manager at Mannai
We have experience with the VIAVI solutions, specifically the ObserverLIVE platform, which we use for network...
Read full review of ObserverLIVE »

Review 1 of 4

Customer Service

Bruce Hall
Network Administrator at a university
I haven't used their technical support, although there was one strange issue. The case that it's in has a Velcro...
Read full review of LinkRunner »
Chase McGee
Cyber Range Engineer 2 at Tech Data Limited
I wanted an app installed and their technical support got back to me in less than a day, which was amazing. One of...
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at JVS Consulting
The support is somewhat hit or miss because of the different time zones. You have to wait if you are on-site and need...
Read full review of OneTouch AT Network Assistant »
BAI QING
Technical Director at SystemEngineer360 Pte. Ltd.
They are very efficient and skilled. They respond very fast. I get a response for any technical issue in about an...
Read full review of LinkRunner »
Mark Witherspoon
Wireless Services Manager at Veritas Managed Solutions
I've contacted AirMagnet Survey's technical support. They've been consistently good, and I've never had any issues...
Read full review of AirMagnet Survey »
Samuel Clements
Engineering Director at Presidio Networked Solutions
NetAlly support is highly responsive. They've always immediately addressed my concerns. I'd say their support is...
Read full review of AirCheck G3 »
Preston Dunn
Owner at Warehouse 5 LLC
We send it out for Ally Care. NetAlly offers the maintenance for anything that is not just wiping the screen down...
Read full review of NetAlly EtherScope nXG »
ScottSmith2
CIO at ProTek Communications
Technical support is probably one of the best I've ever dealt with in my 25-plus years in the technology and...
Read full review of NetAlly EtherScope nXG »
Diego A.
Network Engineer at a engineering company
I haven't used the technical support. I wanted to, one day, but it wasn't easy to find who to call. I normally like...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Project Manager at a comms service provider
It's been a long time since we've called techncial support, but I do remember it being a good experience and them...
Read full review of AirMagnet Survey »
Network Guy
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR
Technical support has always been the best that I can give you. When I call, they're right there. You don't have to...
Read full review of OneTouch AT Network Assistant »
Anonymous User
Network Engineer at a tech services company
Their customer service is great if you get the gold package or whatever the highest support package is. That is what...
Read full review of AirMagnet Survey »
Movses Tovmasyan
Engineer Support at Cisco
I didn't use technical support for the device. I used the manual that came with it, and that was about it.
Read full review of NetAlly EtherScope nXG »
Anonymous User
CCIE Engineer at a tech services company
The last time one of my colleagues opened a ticket for some installation, as there was some problem with the...
Read full review of AirMagnet Survey »
Anonymous User
Wireless Consultant at a tech company
Technical support is very good. We have Gold support.
Read full review of AirMagnet Survey »
Rig Villarias
Network Engineer at a tech vendor
I have not used their technical support. The documentation on the Link-Live support is pretty straightforward. It's a...
Read full review of LinkRunner »
Anonymous User
RF Engineer at a energy/utilities company
For this device, I've had to call only once or twice. I didn't have any problem with support. We have an enterprise...
Read full review of AirCheck G3 »
Anonymous User
Manager at a educational organization
I have not called support yet. I used the support when it belonged to Fluke. I haven't called NetScout yet.
Read full review of OneTouch AT Network Assistant »
Network Guy
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR
Top-notch, and I've been using Fluke/NETSCOUT for over 20 years.
Read full review of LinkRunner »
David Scallion
Senior Manager of Network at a legal firm
Customer Service: Excellent. Technical Support: Excellent.
Read full review of AirMagnet Survey »
Emanuele Mannino
Wireless Network Engineer at a hospitality company
I haven't dealt much with the technical support. The tester has been reliable. I have only enquired once about API...
Read full review of AirCheck G3 »
Anonymous User
Sr. Systems Engineer at a pharma/biotech company
I'd say technical support is a 10/10. I've only really had to deal with them once or twice to get software updates.
Read full review of OneTouch AT Network Assistant »
Anonymous User
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Customer Service: Customer service is 9/10. Technical Support: Technical support is 8/10.
Read full review of AirMagnet Spectrum XT »
Anonymous User
Network Team Lead at a mining and metals company
I handle the maintenance for these devices. I'm the one who's responsible for renewing the maintenance contract on...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Test Engineer at a comms service provider
I haven't used NetAlly's customer support in over a year, and that was on the previous model. They have been very...
Read full review of NetAlly EtherScope nXG »
Nader Alkahtani
Network Engineer at a tech services company
Customer Service: I rate customer service 80/100. Technical Support: I rate technical support 80/100.
Read full review of LinkRunner »
Anonymous User
Network analyst at a university
We only had to use their support once when one unit had stopped charging, and their support was a five out of five. I...
Read full review of LinkRunner »
Bert Aerts
CEO at COMCERT BV
We have contacted their technical support, but it was more for clarification than a technical issue about a product...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Sr. Network Engineer - Network Information Systems at a tech services company
Customer service is very good, supportive and quick in response.
Read full review of AirMagnet Survey »
F. Herrera
Gerente Soporte Técnico at a computer software company
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of AirMagnet Survey »

Review 1 of 30

JeroenDubbelman
Director at Bitrate
The support is very good.
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
If things get complicated, they can get complicated. But then again, what you lose in support, you gain in getting...
Read full review of Observer GigaStor »
Anonymous User
IT Network Professional at a insurance company
Customer Service: I would give customer service a rating of 9/10. Technical Support: I would give technical support a...
Read full review of Observer GigaStor »
Anonymous User
Network Engineer at Talentys SA
It's a little expensive.
Read full review of Observer GigaStor »
MOHAMEDABDELAZIM
IT manager at Mannai
Technical support is good. I would give their tech support an eight out of ten rating.
Read full review of ObserverLIVE »
Anonymous User
Support Engineer at Talentys SA
Technical support is pretty responsive. I remember that I had an issue getting information from the documentation...
Read full review of Observer GigaStor »
Anonymous User
MFG Diagnostic Integrator at a tech services company
Technical support is very knowledgeable and very helpful. They typically go out of their way to help and get whatever...
Read full review of Observer GigaStor »
Anonymous User
Network Engineer Sr at a healthcare company
The technical support is very responsive and knowledgeable.
Read full review of Observer GigaStor »
Anonymous User
Engineer at a comms service provider
Customer Service: Customer service was below average. Technical Support: The local value added reseller did not know...
Read full review of Network Instruments Observer »

Review 1 of 9

Technical Support

No Data Available

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