Compare OneTrust vs SAP

OneTrust

Based on 23 reviews.

SAP

Based on 1484 reviews.

Sample Customers

Convercent

CH2M, Airbnb, LinkedIn, Under Armour, TimeWarner, Unisys, AMC Entertainment, Juniper Networks, Ruby Tuesday, McGraw Hill

OneTrust GRC

randstand, into, halfbrick

OneTrust DataGovernance

Anthony Nolan, Everis, Herman Miller, Provident Financial Group

SAP BusinessObjects GRC

INEOS Melamines GmbH, Banco Galicia

SAP Data Governance

Takisada-Osaka Co. Ltd., The VELUX Group, Asian Paints, AOK Bundesverband, EMC Corporation

SAP Data Hub

Kaeser Kompressoren, HARTMANN

SAP Sustainability Control Tower

1. Coca-Cola 2. Unilever 3. Nestle 4. Procter & Gamble 5. Walmart 6. Johnson & Johnson 7. PepsiCo 8. IBM 9. Microsoft 10. Siemens 11. General Electric 12. 3M 13. Schneider Electric 14. Philips 15. Adidas 16. BMW 17. Audi 18. Volkswagen 19. Toyota 20. Honda 21. Samsung 22. LG Electronics 23. Apple 24. Google 25. Facebook 26. Amazon 27. Intel 28. Cisco Systems 29. HP Inc. 30. Dell Technologies 31. Oracle 32. Accenture

Popular Solutions

OneTrust GRC

9 reviews

OneTrust DataGovernance

8 reviews

SAP S/4HANA

62 reviews

SAP ERP

18 reviews

SAP BusinessObjects Business Intelligence Platform

9 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

11%

Insurance Company

Manufacturing Company

Educational Organization

16%

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gerald Pegg
Governance Risk and Compliance Coordinator at HUB International
I use OneTrust specifically for incident management. For my company, I helped to create the incident management...
Read full review of OneTrust GRC »
Atul-Gupta
Manager at Cognizant
We mainly use the modules for consent collection, cookies, and DSAR requests. We also use DPIA and PIA. One of my...
Read full review of OneTrust DataGovernance »

Review 1 of 2

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

Ihab-Bekhiet
Business Development || Data Strategy || Data Governance Advisor at Jadara Solutions
The main issue is with the first line of support. They don't seem to understand the tool very well and often need to...
Read full review of OneTrust DataGovernance »
Gerald Pegg
Governance Risk and Compliance Coordinator at HUB International
Their support team is very responsive and knowledgeable. If an expert doesn't know how to address a question, they...
Read full review of OneTrust GRC »
Steve Peacock
Director - Security & Compliance at Venzo
The technical support services are good.
Read full review of OneTrust GRC »
Surendra Kumar
Team Lead-Information Security at a marketing services firm
OneTrust offers two levels of support: basic support driven through cases and expert support with a dedicated...
Read full review of OneTrust DataGovernance »
Dave Anifowoshe
Information Security Officer at a financial services firm
I have not escalated any questions to tech support yet.
Read full review of OneTrust GRC »
Scott Margolis
Managing Director, Data Governance & Compliance at Ernst & Young
My team reached out to the support team, and their experience was not satisfactory.
Read full review of OneTrust DataGovernance »
Brooke Lynne Bowman
Senior Compliance Manager at Cedar Cares, Inc.
The customer service and support from OneTrust are commendable, with responsive assistance within twenty-four hours....
Read full review of OneTrust GRC »
Anonymous User
Senior Enterprise Risk Manager at a retailer
Technical support could be improved. I would rate the technical support a three out of ten.
Read full review of OneTrust GRC »
Anonymous User
Compliance Analyst at a computer software company
Technical support is good. Whatever knowledge they have, they are providing us. They come and perform the things we...
Read full review of OneTrust GRC »
Anonymous User
Legal Associate at a legal firm
I have not been in contact with technical support.
Read full review of OneTrust DataGovernance »
André Eder Tavares Lopes
Consultor GRC/IRM at ISH Tecnologia
The technical support services are good.
Read full review of OneTrust GRC »
Anonymous User
Governance, Risk Management & Compliance, Director IT at a tech services company
OneTrust's technical support is very helpful and open to feedback, but their workflow means that their response can...
Read full review of OneTrust GRC »
Anonymous User
Cyber Security Consultant at a tech services company
The solution's technical support is quite good. The support team responds whenever you reach out to them.
Read full review of OneTrust GRC »
Rene Weinert
Privacy Manager at Broadcom
The support team is very responsive to requests and questions, although we haven't had major issues that would...
Read full review of OneTrust GRC »
Anonymous User
Information Security & IT Governance Manager at a insurance company
I did not need to contact customer support; the solution was satisfactory.
Read full review of OneTrust DataGovernance »
Anonymous User
Group Head of Risk at a retailer
I didn't contact the technical support team, and I can't rate them.
Read full review of OneTrust GRC »
Anonymous User
Manager-Security at a tech vendor
The support team is pretty good. They provide self-help tools, such as frequently asked questions or self-help for...
Read full review of OneTrust GRC »
Atul-Gupta
Manager at Cognizant
I would rate customer service support as eight out of ten. They are supportive and responsive, but sometimes there...
Read full review of OneTrust DataGovernance »

Review 1 of 18

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
The Mac support and options depend on the plan we have taken. The support is high quality but also very expensive. A...
Read full review of SAP S/4HANA »
Sahil Doshi
Associate director at a consultancy
We have consulted directly with SAP when it comes to completing the initial implementation. When it comes to going...
Read full review of SAP S/4HANA »
Vishal Khare
IT manager at Electrolux Home Products
While I have never contacted technical support, my technical team has. Their level of service is fine. We have an...
Read full review of SAP Process Orchestration »
Dave Dumeni
Project Manager at Telecom Namibia
Technical support is excellent.
Read full review of SAP HCM »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
The support I have received from SAP S/4HANA Cloud has been good. I rate the support from SAP S/4HANA Cloud an eight...
Read full review of SAP S/4HANA Cloud »
Sudheer Patnaik
Architect Engineer at Philip Morris International
I rate the technical support a six out of ten.
Read full review of SAP Process Orchestration »
Narayansingh Bhandari
Manager IT (SAP) at CLASSIC MARBLE COMPANY PRIVATE LIMITED
I've used technical support in the past. I've found them to be responsive and knowledgeable. They are quite helpful....
Read full review of SAP BusinessObjects Business Intelligence Platform »
Shahid Latif
Business Intelligence Analyst at a engineering company
Customer Service: N/A Technical Support: N/A
Read full review of SAP BusinessObjects Business Intelligence Platform »
Ra456it
Digital Business Solutions - Key Account Manager at a tech services company
We have dedicated support from SAP, and there is nobody more knowledgeable than SAP when it comes to SAP products. If...
Read full review of SAP ERP »
Nisha Kannake
Pre-Sales at Cloud4C Services
I'm satisfied with the SAP SuccessFactors knowledge base and support.
Read full review of SAP SuccessFactors »
Manish Chhatbar
SAP finance practice at Inteliwaves
The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which...
Read full review of SAP ERP »
Muhammad Faisal Rasheed
Assistant Manager MIS - Sales Division at National Foods
My company's technical team and IT team may have had the need to contact the solution's technical support team.
Read full review of SAP S/4HANA »
Anonymous User
Business Integration Manager at a financial services firm
Customer Service: We've had very good customer support. Technical Support: Technical support has been very good.
Read full review of SAP Crystal Reports »
Anonymous User
Technical Lead at a manufacturing company
Technical support is good.
Read full review of SAP S/4HANA »
Anonymous User
Business Intelligence Applications Team Leader at a energy/utilities company
Customer Service: Patchy. Depending on the product with the issue (eg WebI or Information Steward) the responses can...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Lean Manager at a tech services company
The solution's technical support team replies to the queries within a day or two.
Read full review of SAP Signavio Process Manager »
AtulimaDixit
Supply Team Engineer at Micron Technology
SAP HANA's technical support is pretty good.
Read full review of SAP HANA »
Anonymous User
Lead/Sr Ecommerce Developer at a retailer
Customer Service: It's great. Technical Support: It's great.
Read full review of SAP Commerce Cloud »
Herve Guerin
Architecte SAP & Infrastructure at Teamwork
We've been in touch with technical support and I've found their service to be quite satisfactory. Their response time...
Read full review of SAP NetWeaver Business Rules Management »
Anonymous User
Project Manager at a tech services company
I rate technical support as medium.
Read full review of SAP SuccessFactors »
Anonymous User
Manager SAP at a tech services company
The support team is helpful, but the on-premise version's response time is not as fast as before. I would rate...
Read full review of SAP SuccessFactors Learning »
Anonymous User
Senior System Analyst at a energy/utilities company
Customer Service: Satisfactory. Technical Support: 6 out of 10
Read full review of SAP ERP »
Patrick Steenkamp
Project Manager at a consultancy
Good, as this is done in-house.
Read full review of SAP NetWeaver Enterprise Portal »
Anonymous User
Senior Engineer at a retailer
There is room for improvement in the following areas: * The response times * The prioritization framework for...
Read full review of SAP HANA »
Anonymous User
SAP Technology Manager at a financial services firm
Customer support is good. It's very nice. There are no more issues with that. When I post SAP tickets that I mark as...
Read full review of SAP S/4HANA »
Anonymous User
Global Product Manager at a tech services company
Technical support could be better. We tried to get them to help us with the implementation, and they were not quick...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Zakaria Rahoui
Consultant Business Intelligence at Corporate Software
SAP's technical support do a good job and always respect the incidents.
Read full review of SAP Lumira »
Sai Kalyan RamChintapalli
IT Manager at GIC Re
We contacted technical support in the past when we needed their help on a few issues. It's a complicated system....
Read full review of SAP Business Warehouse »
Maheen Mehmood
HR Intern at Pakistan State Oil Company Ltd
SAP HCM's technical support was on point. I appreciate that every data we wanted, every help, reconfiguration, or...
Read full review of SAP HCM »
AmarMedavarapu
CEO at ABCDE Tech
Technical support has been somewhat challenging; there hasn't been much visibility on how to create a ticket or...
Read full review of SAP Signavio Process Manager »

Review 1 of 30

Technical Support

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