OneTrust GRC Reviews

Name: OneTrust GRC
Brand: OneTrust
Rating: 4.1 (14 reviews)

4.1 out of 5

14 reviews
78% willing to recommend

What is OneTrust GRC?

OneTrust isthe largest and most widely used technology platform to operationalize privacy,security and third-party risk management.More than 2,500 customers, both big and small and across 100countries, use OneTrust to demonstrate compliance with privacyregulations including the GDPR, California Consumer Privacy Act, Brazil LGPD,and hundreds of the world's privacy laws.

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OneTrust GRC is the #1 ranked solution in top IT Vendor Risk Management solutions and #2 ranked solution in top GRC solutions. PeerSpot users give OneTrust GRC an average rating of 8.2 out of 10. Based on the analysis of the 14 most recent OneTrust GRC reviews, the overall sentiment is positive, with a sentiment score of 7.1. OneTrust GRC is most commonly compared to MEGA HOPEX: OneTrust GRC vs MEGA HOPEX. OneTrust GRC is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Helped 823,795 peers since 2012

Featured reviews

Gerald Pegg

Governance Risk and Compliance Coordinator at HUB International

I use OneTrust specifically for incident management. For my company, I helped to create the incident management program that we currently use, particularly with gathering the information and sending out assessments to different vendors to collect information for further research and discovery. I…

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Brooke Lynne Bowman

Compliance Manager at Cedar Cares, Inc.

The implementation of OneTrust could have been smoother, particularly in terms of scoping for those outside of governance, risk, and compliance. It can be confusing for individuals who need to understand the scope of regulatory controls and requirements. This complexity can be frustrating both internally and with implementation experts. Additionally, scalability can be overwhelming for smaller organizations.

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Steve Peacock

Director - Security & Compliance at Venzo

I recently implemented the platform for a large multinational client operating in 28 countries with diverse risk management needs across privacy, cyber, and group strategy. Its configurable nature allowed us to tailor risk attributes and visibility filters specific to each organizational unit, enhancing compliance effectiveness. Automation has significantly optimized compliance processes. For example, automating vendor risk assessments at a global jewelry company reduced process time and dependencies among legal, cyber, and ESG teams, enhancing agility and efficiency. OneTrust's CyberScores and Security Scorecard feature provided independent risk assessments for vendors, facilitating informed decisions. This capability was instrumental in aligning IT risk management with privacy team requirements, ensuring robust vendor evaluations. Integration with existing systems was smooth overall, leveraging robust API for customized reporting. However, managing custom attributes required additional effort to align with reporting needs, necessitating a translation mechanism in tools like Power BI. I would recommend it and rate it a nine.

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OneTrust GRC mindshare

Product category:

As of December 2024, the mindshare of OneTrust GRC in the GRC category stands at 8.5%, down from 9.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

GRC

PeerAnalyst reports

Type	Title	Date
Category	GRC	Dec 18, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 18, 2024	Download
Comparison	OneTrust GRC vs RSA Archer	Dec 18, 2024	Download
Comparison	OneTrust GRC vs AuditBoard	Dec 18, 2024	Download
Comparison	OneTrust GRC vs MEGA HOPEX	Dec 18, 2024	Download

Title	Rating	Mindshare	Recommending
MEGA HOPEX	3.9	1.5%	85%	40 interviews Add to research
RSA Archer	4.0	16.5%	92%	38 interviews Add to research

Valuable Features

OneTrust GRC's strengths include an all-in-one tool for privacy programs, Vendorpedia's vendor assessment support, and an intuitive interface. It excels in fourth-party risk management, cloud-based IT and vendor risk tools, policy management, and GDPR/ISO compliance templates. Its user-friendly design helps in compliance program setup and incident management. Multinational visibility into data protection regulations is provided without extensive technical configurations. Functions are interconnected, benefiting complex jurisdictions.

"The platform is especially useful in startup environments where we're typically starting from scratch."
"The privacy impact assessment automation tool and the incident management tool are very user-friendly."
"The simplicity of OneTrust GRC, particularly its user interface, is valuable as it makes it easy to use and not complex."

Room for Improvement

OneTrust GRC needs improvement in integration capabilities and workflow automation. Users find setup and naming conventions challenging. The platform lacks flexibility in audit and compliance and customization in modules. International use is difficult due to its architecture not being multinational-friendly. Integration between modules is incomplete. The platform is primarily suited for IT risk management, requiring better business risk capabilities. User support and professional services need enhancement, alongside implementing AI for improved automation.

"The implementation of OneTrust could have been smoother, particularly in terms of scoping for those outside of governance, risk, and compliance."
"I wish there were more customization options, particularly within the privacy rights automation module."
"There could be enhancements related to AI."

ROI

OneTrust GRC provides multifunctionality and automation in a single tool, allowing small teams to manage various tasks efficiently. Despite some expressing dissatisfaction with narrow use cases and questionable ROI, others report significant time savings, faster console management, and a substantial return on investment. Users benefitted from automating processes previously handled with Excel and achieved favorable pricing terms, enhancing its value proposition.

Pricing

Enterprise buyers note that OneTrust GRC's pricing is generally considered expensive, though negotiation is possible to adjust costs based on usage and needs. Licensing is approximately $15,000 per module, and customization can result in varied costs, especially for multinational deployments. Some users find pricing reasonable given the value derived from specific modules, emphasizing the importance of maximizing value from the purchased modules. Ratings suggest it is on the pricey side, reaching up to an eight on a ten-point scale.

"OneTrust GRC is an expensive solution."
"The platform is expensive."
"The solution is expensive."

Popular Use Cases

OneTrust GRC is used by organizations for privacy program management, ensuring compliance with regulations like GDPR and CCPA, and handling privacy requests. Key features include vendor risk management, incident response, data mapping, assessment automation, and IT audits. It's utilized for third-party risk assessments, data inventory, record maintenance, and network risk control, aiding in proactive data governance and compliance strategy execution. It supports risk assessment and incident management workflows efficiently.

Service and Support

OneTrust GRC's customer service and support are highly responsive and knowledgeable, effectively addressing issues within 24 hours. Users appreciate the escalation of resources for challenging cases and self-help tools. Although the team is open to feedback and resolves problems efficiently, some users report inconsistency in response times. The technical support is generally rated positively, though improvements could be made in workflow and efficiency. Users find support services commendable, with effective follow-up post-resolution.

Deployment

OneTrust GRC's initial setup varies based on usage and organization requirements. Some find it straightforward and fast, especially with cloud deployment, while others face integration challenges and complex rule configuration. The process may take from a week to three months, with technical expertise needed for creating rules. Training is often generic, leading to difficulties for some organizations. The experience ranges from easy to challenging, with ratings from three to seven out of ten.

Scalability

OneTrust GRC demonstrates strong scalability, effectively adapting to various user needs, with scalability mainly rated as eight or higher. It scales well in cloud environments, accommodating user bases ranging from dozens to hundreds. While effective for larger entities, smaller organizations might find it overwhelming. Some find module restrictions challenging for specific needs. Scalability is generally not seen as an issue, efficiently meeting demands and supporting program creation.

Stability

OneTrust GRC is praised for its stability, consistently rated between eight and ten out of ten. Users seldom encounter issues, with exceptional stability noted and minimal downtime reported. Although some experience occasional freezing, quick resolutions are acknowledged. The platform is deemed reliable with no significant stability problems. Even with minor bugs, major breakdowns are rare. High marks for adherence to SLAs and uptime contribute to its favorable perception.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OneTrust GRC Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Healthcare Company

Manufacturing Company

Insurance Company

Energy/Utilities Company

University

Retailer

Non Profit

Construction Company

Hospitality Company

Media Company

Educational Organization

Real Estate/Law Firm

Legal Firm

Transportation Company

Wholesaler/Distributor

Logistics Company

Outsourcing Company

Comms Service Provider

Performing Arts

Recreational Facilities/Services Company

Pharma/Biotech Company

Consumer Goods Company

Wellness & Fitness Company

Compare OneTrust GRC with alternative products

Learn more about OneTrust GRC

OneTrust's sizeand scale allows it to offer the easiest-to-use and most affordable solutionfor implementing use cases including: Privacy Maturity Benchmarking, DataProtection by Design and Default (PbD), Data Protection Impact Assessments(PIA/DPIA), Third-Party Vendor Risk Management, Incident and Breach Response,Data Mapping (Records of Processing), Customer Preference Management, ConsentManagement, Website Scanning & Cookie Compliance, Mobile App Scanning, DataSubject/Consumer Rights Management and Policy & Notice Management.

The platform'sintelligence comes from DataGuidance by OneTrust, an in-depth andup-to-date source of privacy and security regulatory summaries, guidance,templates, case law, and analysis. The database is updated daily by over 20in-house privacy researchers, along with a network of 500 lawyers across over300 jurisdictions.

OneTrust's700 employees are located across co-headquarters in Atlanta andin London with additional locationsin Bangalore, Melbourne, San Francisco, New York,Munich and Hong Kong. To learn more, visit OneTrust.com.

OneTrust GRC was previously known as OneTrust Vendor Risk Management.