The biggest concern we (as RPA solution implementors) have faced when interacting with clients and customers were:
1. Regulatory and Compliance issues.
2. InfoSec and Security issues.
3. Audit Issues.
Regulatory and Compliance Issues: There is a huge penalty if the wrong data gets updated and emails are sent to customers by the regulatory authority (be it in banking or telecom or insurance).
InfoSec and Security Issues: Who is going to own these BOTs as these BOT Accounts are like AD userIDs or Service Accounts and if the BOTs are coded and not tested enough, the untested rogue code could just create an issue.
Audit Issues: Tracing the steps of BOT execution if one of the concerns is raised and rectifying the issues in the process execution.
Automation ROI: During the Business Case development and approvals, there is a clear ROI calculated in terms of Costs, Benefits, etc.
CAPEX: Number of BOTs used. Development Cost, Fixed Costs (Hardware, Software, Licensing), etc.
OPEX: Variable Cost in terms of recurring support costs, licensing support costs, development/support costs in operations, etc.
But during actual development, what came out was the number of BOTs increased and the Cost increased as well in terms of CAPEX and OPEX. The concern from business is the Business Case and Actual Costing defers.
We can list out the issues faced in terms of criticality where regulatory and InfoSec/Security being on the topmost and the Audit issue, next.
Second last, staying true to the Business Case and ROI is the next most important one.
Lastly, is the Critical Success Factor, metrics and measurement of the RPA project so that the Stakeholders and Business understand the success of the RPA Program.
Director of Community at PeerSpot (formerly IT Central Station)
Real User
Dec 14, 2021
@Ram Chenna this is a really great answer. Would you mind creating a separate article here where you list the regulations according to the industry?
I believe this will be very beneficial for many community members.
Thanks in advance!
Robotic Process Automation (RPA) is a technology that automates repetitive and time-consuming tasks, freeing employees to focus on strategic work. It leverages software bots that enhance efficiency and accuracy across various business processes. RPA is transforming numerous industries by automating data entry, invoice processing, and customer support, among other tasks. It uses software robots or 'bots' to perform processes that are repetitive and rule-based, allowing businesses to...
Hi @Shibu Babuchandran,
The biggest concern we (as RPA solution implementors) have faced when interacting with clients and customers were:
1. Regulatory and Compliance issues.
2. InfoSec and Security issues.
3. Audit Issues.
Regulatory and Compliance Issues: There is a huge penalty if the wrong data gets updated and emails are sent to customers by the regulatory authority (be it in banking or telecom or insurance).
InfoSec and Security Issues: Who is going to own these BOTs as these BOT Accounts are like AD userIDs or Service Accounts and if the BOTs are coded and not tested enough, the untested rogue code could just create an issue.
Audit Issues: Tracing the steps of BOT execution if one of the concerns is raised and rectifying the issues in the process execution.
Automation ROI: During the Business Case development and approvals, there is a clear ROI calculated in terms of Costs, Benefits, etc.
CAPEX: Number of BOTs used. Development Cost, Fixed Costs (Hardware, Software, Licensing), etc.
OPEX: Variable Cost in terms of recurring support costs, licensing support costs, development/support costs in operations, etc.
But during actual development, what came out was the number of BOTs increased and the Cost increased as well in terms of CAPEX and OPEX. The concern from business is the Business Case and Actual Costing defers.
We can list out the issues faced in terms of criticality where regulatory and InfoSec/Security being on the topmost and the Audit issue, next.
Second last, staying true to the Business Case and ROI is the next most important one.
Lastly, is the Critical Success Factor, metrics and measurement of the RPA project so that the Stakeholders and Business understand the success of the RPA Program.
Thanks,
Ram
@Ram Chenna this is a really great answer. Would you mind creating a separate article here where you list the regulations according to the industry?
I believe this will be very beneficial for many community members.
Thanks in advance!
Hi @Vivek Shah, @Sameh Hablas, @AdhishP, @Somadina Leo and @Alex Alexandre,
Would you mind sharing some of your professional experience with the community?
We appreciate the help!
Hi , @Ram Chenna ,@Celestine ,@Biswajit Mohanty ,@Nilesh Pawar ,@reviewer1456176.
It will be of great help if you all can provide your inputs and help the community professionals.