Compare OpenText vs Veeam Software

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Information Not Available

Sample Customers

OpenText Data Protector

GSK Vaccines, Repsol, Vodafone Group, Siemens AG, Medium Enterprise Transportation Services Company

Carbonite Server

INLINE Commercial Construction, Hamilton County

OpenText Operations Bridge

GE Money Bank, Bank AlJazira, Tech Mahindra

Veeam Data Platform

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

Popular Solutions

OpenText ALM / Quality Center

16 reviews

OpenText Data Protector

8 reviews

ArcSight Enterprise Security Manager (ESM)

13 reviews

Veeam Data Platform

72 reviews

Veeam Backup for Microsoft 365

26 reviews

Veeam Agent for Microsoft Windows [EOL]

9 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

10%

Government

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Don Ingerson
QA Automation Engineer at Global Fortune 500 Company
QTP is a functional and regression automation tool originally developed and marketed by Mercury Interactive which HP...
Read full review of OpenText UFT One »
HelenSague
Senior Performance Testing Specialist at Canadian Pacific Railway
Our use case is very complex because our company uses a lot of tools. We have more than 500 applications. Some of...
Read full review of OpenText LoadRunner Professional »
Christopher M Cook
Senior Service Analyst at Exelon

Read full review of OpenText SiteScope »
RamSharma1
Performance Lead Manager at Wipro Limited
We create workload models based on requirements, which vary by company. We also create scenarios to simulate...
Read full review of OpenText UFT Developer »
Poonam Saindane
Test Manager at a manufacturing company
I have been using LoadRunner for multiple industries. Initially, I used it for the banking domain, then for the...
Read full review of OpenText LoadRunner Enterprise »

Review 1 of 5

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
David Villota
EMEA Hosting Engineer at Yanfeng Automotive
The solution has been installed on Linux machines.
Read full review of Veeam Agent for Linux [EOL] »
Charles Daou
Senior system Engineer at Soft Flow
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Barnabas Malárovits
System integration administator at Károli Gáspár University (official page)

Read full review of Veeam Backup for Google Cloud »

Review 1 of 5

Customer Service

Arun Dhwaj
Senior Architect at a healthcare company
I rate the support for Fortify Static Code Analyzer a four out of five.
Read full review of Fortify Static Code Analyzer »
HungTran2
Technical at HPT Vietnam
The support is not very good. I rate the support from ArcSight ESM a four out of five.
Read full review of ArcSight Enterprise Security Manager (ESM) »
Kibeom Kim
General Manager at Inexion Co.
The solution's technical support was very helpful. I rate the technical support an eight out of ten.
Read full review of Fortify WebInspect »
HemantMittal
Project Manager at Infosys
Open Text's technical support has a lot of skills for troubleshooting and resolving issues.
Read full review of OpenText 360 for SharePoint »
Anuradha Chittam
Sap Fico Functional Consultant at National Steel and Shipbuilding Company, Inc.
Technical support services are good.
Read full review of OpenText Brava! [EOL] »
Anonymous User
Mexico Operations Manager at Tsoft
We are the first step of the technical support for our customers. We escalate all the tickets and we don't have...
Read full review of AppPulse Suite [EOL] »
Bill Lim
System Engineer at Tarch
I rate Micro Focus support six out of 10. In the past, I contacted Micro Focus support frequently, but most of my...
Read full review of OpenText Data Protector »
Anonymous User
SAP Consultant at KCA Deutag
We do not have a direct support contract with HP. Our license is through SAP. Customer support is 10/10 for HP and...
Read full review of OpenText UFT One »
Anonymous User
Qa engineer
Their tech support is good. They respond in a reasonable amount of time. They definitely keep contacting you until...
Read full review of OpenText UFT One »
Anonymous User
Test Manager at a energy/utilities company
We have had a bit of trouble at times and, in all fairness, sometimes we felt quite left alone. We've approached...
Read full review of OpenText ALM / Quality Center »
Anonymous User
IT PMO at a financial services firm
Optiim, our vendor, supports us for technical solutions. Thus, our customer satisfaction is extremely high. Our...
Read full review of OpenText Project and portfolio Management »
Jamshed Alam
Team Lead NOC (HelpDesk Manager) at Top Rated Plus Freelancer on UpWork
They have a good team for their technical group but they need to hire more professionals to get a big team. They need...
Read full review of Webroot DNS Protection »
Anonymous User
FOI Analyst 2 at a government
The first level of technical support is not very helpful. All support calls have to go through the first level of...
Read full review of OpenText Content Manager »
Anonymous User
network engineer at a manufacturing company
Their support is not as good as it used to be. I would rate them a four out of five.
Read full review of OpenText GroupWise »
Anonymous User
Team lead at a manufacturing company
I'm not so happy with the support team. We always get tier-one support. It's just a waste of time. Tier-one support...
Read full review of OpenText Extended ECM »
Andrzej Chmielarski
Tech lead/Solution architect/Team manager at a tech services company
The technical support was okay. We haven't had many issues and everything was resolved through our service agreement.
Read full review of OpenText Extended ECM »
Anonymous User
Business Systems Consultant at a financial services firm
We have HPE FlexCare. This provides for single points of contact, which is a must with a large organization. Training...
Read full review of OpenText ALM / Quality Center »
Anonymous User
Information Systems Manager at a healthcare company
In my experience, support really rocks it! I had an opportunity to meet great people, very human and engineers.
Read full review of Sentinel »
SenthilKumar18
Consultant at a tech vendor
The support is good in some areas and needs improvement in other areas. Support depends on the product. For the core...
Read full review of OpenText 360 for SharePoint »
Anonymous User
Ops Risk Lead at a tech services company
I would rate tech support at six out of 10.
Read full review of Fortify WebInspect »
Anonymous User
Senior Information Systems Specialist, BRM Unit Lead at a government
I've never been in touch with technical support. I can't speak to how helpful or responsive they are due to the fact...
Read full review of OpenText AppWorks »
Anonymous User
Founder at a tech services company
Technical support is average.
Read full review of ArcSight Analytics »
Henry McKelvey
Sr. Systems Engineer (R&D) at a manufacturing company
Technical support is average. They perform their job well when required.
Read full review of OpenText EnCase eDiscovery »
Muntasir Ibrahim
ICT Vendor Specialist at Asb
In Sudan, we don't have any technical support. We hope the solution improves their reach over the coming year and we...
Read full review of OpenText Connected MX »
Anonymous User
Sr. Enterprise Architect at a financial services firm
I have not been in touch with technical support from the vendor. Our technical support team is comprised of three...
Read full review of Fortify on Demand »
Desil Ponnatt
Technical Leader at Valtech
Very rarely have I actually wondered how to use tech support because most of the bugs, most of the issues have been...
Read full review of OpenText LoadRunner Professional »
Anonymous User
Manager at a consultancy
More people seem to know how to use Performance Center, so we don't need as much help with it, but it is a more...
Read full review of OpenText LoadRunner Enterprise »
Anonymous User
Software Test Engineer at a tech vendor
Customer Service: 8/10 - because they have good technical knowledge and the response is really fast. Technical...
Read full review of OpenText UFT One »
Anonymous User
Digital Security Integration Lead at a non-tech company
Technical support is very good.
Read full review of Fortify on Demand »
Anonymous User
Principal Enterprise Architect (Technology, Cloud & Security) at a retailer
I didn't take any kind of support.
Read full review of ArcSight Enterprise Security Manager (ESM) »

Review 1 of 30

Mohamed El-Sherbini
IT Manager at Mada Insurance
The support from Veeam Backup Replication could improve. I rate the support from Veeam Backup Replication a four out...
Read full review of Veeam Data Platform »
DJIBRINE AGADJI
Ingénieur systèmes et réseaux at e-services
The support is good.
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
I haven't used technical support. I haven't had any issues. I've been able to manage everything so far.
Read full review of Veeam Data Platform »
Kevin Honde
Data Solution Architect at Econet Wireless Zimbabwe
The support for Veeam Agent for Linux is very good, they respond to queries promptly.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Datacenter Core Infrastructure
Customer Service: In all the cases where I had to contact Veeam customer service, a solution was delivered within a...
Read full review of Veeam Data Platform »
Anonymous User
Account Manager at a tech services company
I do sales, so I'm the one that is responsible for selling the sizzle. My IT folks, my engineers, are the ones that...
Read full review of Veeam Data Platform »
KimYong Lim
Senior System Administrator at NMB Singapore Ltd
I would rate Veeam ONE's technical support a four out of five.
Read full review of Veeam Data Platform »
Shahul Hameed
Senior Data Center Administrator at a manufacturing company
Technical support is amazing.
Read full review of Veeam Data Platform »
Anonymous User
Works at a comms service provider
Customer Service: Good Technical Support: Good
Read full review of Veeam Data Platform »
David Dotan Sofer
CTO at SoferTech
The support team Veeam can be available 24 hours a day seven days a week depending on your license agreement....
Read full review of Veeam Data Platform »
Anonymous User
Network Consultant at a tech services company
Customer Service: Excellent. Calling tech support and getting routed to a tech is quite fast. Technical Support:...
Read full review of Veeam Data Platform »
Anonymous User
IT Infrastructure Manager at a media company
We have yet to make need of technical support, although I feel it to be good.
Read full review of Veeam Data Platform »
Anonymous User
Engineer
I've not yet had to use their tech support.
Read full review of Veeam Data Platform »
Patrick Lapre
IT Manager/System Admin at Sprague Europe
I contacted technical support in the middle of last year. There was an issue with our Veeam account that was resolved...
Read full review of Veeam Data Platform »
Anonymous User
Backup & Storage Systems Manager at a university
Customer Service: I rate the level of customer service 9 out of 10. Technical Support: The level of technical support...
Read full review of Veeam Data Platform »
Anonymous User
Sr. Systems Engineer
Customer Service: Excellent customer service. I have mostly dealt with tech support. Technical Support: Excellent....
Read full review of Veeam Data Platform »
Anonymous User
Senior Solution Architect at a comms service provider
I never had to create a support ticket for this solution.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
System Engineer at a computer software company
It should be good, but we have not used it.
Read full review of Veeam Data Platform »
Anonymous User
Technical Architect at a government
Customer Service: It's excellent. Technical Support: Veeam’s technical support is very good, and their responsiveness...
Read full review of Veeam Data Platform »
Anonymous User
Science Technician at a government
We have a third party that offers us support, and we've found them to be very good. Veeam also offers support, so if...
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
IT Consultant at a tech services company
Customer Service: The customer service is very good, most of the time they contact you before you even knew you...
Read full review of Veeam Data Platform »
Anonymous User
Hosting Specialist at a energy/utilities company
I would rate Veeam's support as a nine overall. Tier one support can be weak, but tier two is excellent. We often...
Read full review of Veeam Data Platform »
Sergey Erin
Director of Business Development at lancloud
I would rate them an eight out of 10.
Read full review of Veeam Data Platform »
Anonymous User
IT consaltant at a tech services company
Veeam One has different support centers around the region because of the time zone. In Malaysia, the morning support...
Read full review of Veeam Data Platform »
Anonymous User
Principal Technology Manager at a financial services firm
Customer Service: I've not really had to deal with Customer service. Technical Support: Again not really had to deal...
Read full review of Veeam Data Platform »
Anonymous User
Director at a printing company
I would say it is good. I'm trying to remember when the last time was that I had to call technical support. I think...
Read full review of Veeam Data Platform »
Anonymous User
Information Systems Manager at a energy/utilities company
Customer Service: Customer service needs improvement. Technical Support: Good.
Read full review of Veeam Data Platform »
Pedro Martins
Consultant at a integrator
Our local support team for Veeam is composed of four technical members who assist with support across the board. In...
Read full review of Veeam Data Platform »
PavelTenitskiy
Engener unix team at Jet Infosystems Central Asia
Our customer does not have an active technical support contract. Therefore, we do not deal with support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Johnny Öhlund
IT Technician at Sherpas Group
Veeam support is good.
Read full review of Veeam Backup for Microsoft 365 »

Review 1 of 30

Technical Support

No Data Available

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