Compare Proofpoint vs SonicWall

Proofpoint

Based on 71 reviews.

SonicWall

Based on 261 reviews.

Latest Research

Buyer's Guide

Proofpoint Email Protection vs. SonicWall Email Security

March 2025

SonicWall Email Security vs. Proofpoint Email Protection

Updated: March 2025

Buyer's Guide

Proofpoint Email Protection vs. SonicWall Email Security

March 2025

Proofpoint Email Protection vs. SonicWall Email Security

Updated: March 2025

Overview

Proofpoint, Inc. is based in Sunnyvale, California and provides SaaS and on-premises solutions for inbound email security, outbound data loss prevention, privacy protection, email encryption, electronic discovery and email archiving. Proofpoint delivers an integrated suite of on-demand data protection solutions spanning threat management, regulatory compliance, data governance and secure communicationsall of which are based on a common security-as-a-service platform.

Information Not Available

Sample Customers

Proofpoint Cloud App Security Broker

Emerging Technologies, HP, CSA, Perion

Proofpoint Email Protection

Blocket, University of Waterloo, Lincoln Memorial University, WellSpan Health, U-Haul, Carestream Health, Westinghouse

Proofpoint Targeted Attack Protection

Brinker Capital

SonicWall Email Security

Star Kay White, Locala Community Partnerships

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

Popular Solutions

Proofpoint Email Protection

16 reviews

Proofpoint Insider Threat Management

0 reviews

Proofpoint Threat Response

2 reviews

SonicWall NSa

16 reviews

SonicWall TZ

15 reviews

SonicWall SMA

3 reviews

Top Industries

Educational Organization

25%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Computer Software Company

16%

Comms Service Provider

Educational Organization

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AhmedRamadan
Products and solutions director at ITVikings
Proofpoint is used as an email security gateway for big enterprises, primarily for their on-premises servers. Many...
Read full review of Proofpoint Email Protection »
Kamal Kumar Verma
Lead Consultant at Genpact - Headstrong
We primarily used the product as an identity provider and for document tracking features on mobile.
Read full review of Proofpoint Cloud App Security Broker »
reviewer86589
Senior Information Security Analyst at a healthcare company
I am a senior information security analyst working with a healthcare company and we use a suite of products from...
Read full review of Proofpoint Threat Response »
Han Pieterse
Cosultant at Kadaster
I know the portfolio of Proofpoint. I work with email backup and email security. Most of the time, I consult for...
Read full review of Proofpoint Email Data Loss Prevention (DLP) »
Thomas Zeulner
Chief Information Security Officer at a manufacturing company
Within our global IT Security Strategy, user awareness training is a very important task. We train our employees in...
Read full review of Proofpoint’s ZenGuide »

Review 1 of 5

Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at Atlas Systems
It's a very good firewall – user-friendly and easy to configure, set the policies, and manage. I especially like how...
Read full review of SonicWall NSa »
Syed Taha
Information Security Manager at GLEEDS USA INC
I am still working with Sunny Core and using several solutions like SonicWall Firewall with NSM and Net Extender. I...
Read full review of SonicWall Global VPN Client »
Bob-Thomas
Virtual CIO/ CISO at Kyber Security

Read full review of SonicWall TZ »
Anonymous User
CEO at a recruiting/HR firm
The solution is predominantly for gateway-level protection. There are multiple filters now. In the past, these...
Read full review of SonicWall NSv »
CanbolatAydin
Product Manager at E-DATA TEKNOLOJİ
I use SonicWall Capture Client primarily for content filtering, asset management, reporting, and EDR/EPP purposes. It...
Read full review of SonicWall Capture Client »

Review 1 of 5

Customer Service

Sathish Mani
Senior Manager - Cybersecurity Operations at Likewize
Technical support is good. The expertise that they offer is good. The only thing that I have a problem with is we...
Read full review of Proofpoint Email Protection »
DavidGriffiths
CTO at DSM Technology Consultants, LLC
The support from Proofpoint Email Protection is very good. I would rate the support from Proofpoint Email Protection...
Read full review of Proofpoint Email Protection »
ManishKumar18
Manager Technology - Advanced Analytics and Data Management at Mashreq
We do contact support regularly. We do get in touch to understand certain features or if we want to know more about...
Read full review of Proofpoint Email Protection »
Suhel Khan
Senior Consultant (SIEM Admin) at IBM
Technical support is quite good. We are happy with the level of support we receive.
Read full review of Proofpoint Email Protection »
Santhosh Kandadi
Assistant Vice President at Synchrony
The solution's technical support is good. I rate the technical support a ten out of ten.
Read full review of Proofpoint Email Protection »
Mohamed-Kamal
Tech manager at MKTech
I've talked to support about creating rules and the issues we've had. I've had to open many tickets with them. For...
Read full review of Proofpoint Email Protection »
Anonymous User
MEP at a pharma/biotech company
The customer service and support are good.
Read full review of Proofpoint Email Protection »
reviewer86589
Senior Information Security Analyst at a healthcare company
Technical support is excellent, very easy to access, and fast. It is easy to chat with support via the online...
Read full review of Proofpoint Email Protection »
Anonymous User
Chief Engineer at a healthcare company
Most stuff has to go to a higher level for someone more experienced to deal with.
Read full review of Proofpoint Threat Response »
Anonymous User
Cyber Security Leader at a tech services company
I've never contacted technical support. It's directly from the vendor.
Read full review of Proofpoint Insider Threat Management »
Enayat-Galsulkar
Senior Information Security Consultant at Dimah Capital
The support team is very responsible. The onboarding activities are very good. The team provides support 24/7. All...
Read full review of Proofpoint Email Protection »
Anonymous User
Security Specialist at a tech services company
So far we have connected to support twice in the last two years, which shows that this product is so stable that you...
Read full review of Proofpoint Threat Response »
Anonymous User
CISO at a retailer
Technical support is very, very good. We've found them to be knowledgeable and responsive. We're satisfied with the...
Read full review of Proofpoint Email Protection »
Anonymous User
Chief Information Security Officer at a consultancy
We've never been in touch with technical support.
Read full review of Proofpoint Cloud App Security Broker »
Anonymous User
Information Technology Help Desk Technician at a consumer goods company
I'd rate technical support eight out of ten. You pay for what you get, and we didn't pay for the enterprise tier, so...
Read full review of Proofpoint Email Protection »
Anonymous User
Global Account Manager at a computer software company
They are good. I would rate them a 10 out of 10. They are responsive and very intuitive.
Read full review of Proofpoint Email Protection »
Bau PAO
Business Development Manager at Skytex Consultant Limited
We rate our experience with customer service and support an eight out of ten.
Read full review of Proofpoint Email Protection »
Anonymous User
Dipl.Ing.
Proofpoint's support is very responsive, especially in comparison to Microsoft. Commonly a specialist is available...
Read full review of Proofpoint Email Protection »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: We didn't use ObserveIT support too much, as we didn’t have problems with the product. We have used...
Read full review of Proofpoint Insider Threat Management »
Mohamed AbdelHassanein
Managing Director at Getilock emea
We get a quick and fast response from our technical support team.
Read full review of Proofpoint Email Data Loss Prevention (DLP) »
LeticiaLezama
General contador at Dicofra
The technical support we receive is very good.
Read full review of Proofpoint Email Protection »
Gord L
Senior Supervisor at a tech services company
We have reached out to customer support a couple of times about simple questions and concerns and honestly, they are...
Read full review of Proofpoint Essentials »
Anonymous User
Sr. Manager - Digital Sales Platform at a manufacturing company
We have an account manager in our company, so every time my team wants to contact the support team.
Read full review of Proofpoint Cloud App Security Broker »
Virgilio Vensamoye
Network Manager at ALACHUA COUNTY ITS
I am not allowed to contact security product vendors directly. However, I haven't had any issues with the solution.
Read full review of Proofpoint Email Protection »
Anonymous User
Dipl.Ing.
Proofpoint's support is very responsive, especially in comparison to Microsoft. Proofpoint commonly has a specialist...
Read full review of Proofpoint Threat Response »
Anonymous User
Security Expert at a tech services company
Customer Service: We have not had the opportunity to work with customer service. Technical Support: We have not had...
Read full review of Proofpoint Insider Threat Management »
Anonymous User
Remote Service Tools (Support and R&D) Team Leader at a comms service provider
Customer Service: The customer service is great. Technical Support: The technical support is great.
Read full review of Proofpoint Insider Threat Management »
Anonymous User
Principal Consultant at a tech services company
I've always had good luck with both. I think Proofpoint has always been superior — they do a very, very good job....
Read full review of Proofpoint Email Protection »
Luis Brown
Chief Information Security Officer at a university
Their technical support is mediocre. It could be better. They're a little slow to respond at times, and depending on...
Read full review of Proofpoint Email Protection »
Anonymous User
Logistics Manager at a educational organization
Technical support is rated as eight out of ten, indicating that the support quality is quite good.
Read full review of Proofpoint Email Protection »

Review 1 of 30

ArunKumar1
IT Administrator at a healthcare company
The support from SonicWall Email Security is excellent. I rate support from SonicWall Email Security a four out of five.
Read full review of SonicWall Email Security »
Pawel Najsarek
Technical Support Engineer at Ingram Micro Sp. z o.o.
Technical support is good.
Read full review of SonicWall SMA »
Bharath Kumar Gajula
Network Security Architect at a consultancy
The customer service and support are good. They do take some time when they have to go back to the development team....
Read full review of SonicWall Netextender »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support team is more prompt and responsive than other vendors.
Read full review of SonicWall SonicWave Access Points »
ArunKumar1
IT Administrator at a healthcare company
Their technical support is good. They are very helpful. I would rate them an eight out of ten.
Read full review of SonicWall TZ »
Nakul Chopra
Owner at IT Solution
SonicWall NSa has good technical support, so support-wise, I'm giving it a ten out of ten.
Read full review of SonicWall NSa »
Mark Richmond
Chief Technology Officer at Next Level Communications
The customer support team is very good in terms of response time and knowledge.
Read full review of SonicWall Capture Security appliance (CSa) »
CanbolatAydin
Product Manager at E-DATA TEKNOLOJİ
Technical support from SonicWall has room for improvement. While their escalation process is understandable, it can...
Read full review of SonicWall Capture Client »
MuraliGovindarajan
Senior Manager at a insurance company
Since we have the local partner, technical support is fine. Whenever we open a case, we are supported well (both from...
Read full review of SonicWall Capture Advanced Threat Protection »
SSL
Senior IT Consultant at a tech consulting company
During the Dell years, support was terrible. It has since improved.
Read full review of SonicWall NSa »
Anonymous User
Director of Pre-sales, training and development.
Customer Service: It's good. Technical Support: It's medium.
Read full review of SonicWall TZ »
JigneshPatel1
System engineer at Colourtex Ind Ltd
The technical support is good. If I call on the helpline then a technical person will assist us.
Read full review of SonicWall TZ »
Anonymous User
Owner\Operator
I've dealt with technical support in the past. They've been good. I'm satisfied with eh level of support they...
Read full review of SonicWall TZ »
Anonymous User
Network Systems Specialist at a educational organization
Technical support has been very good, the few times we've needed it.
Read full review of SonicWall NSa »
Anonymous User
CEO, Value Added Services at a newspaper
Support is okay. Sometimes they're not available on the day when we face the issue, which creates some extra work. I...
Read full review of SonicWall Email Security »
Darshil Sanghvi
Consultant at a tech services company
The technical support was very responsive.
Read full review of SonicWall NSa »
Umut Erol
Partner at 0ve1
We don't need any technical support. We don't have any tickets. We don't have any calls. Customer support is not a...
Read full review of SonicWall TZ »
Anonymous User
Network Admin at a tech services company
Customer Service: 7/10 Technical Support: 9/10
Read full review of SonicWall TZ »
Bruce Bower
President
Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them...
Read full review of SonicWall TZ »
Anonymous User
Vice President of Operations at a wholesaler/distributor
The lack of knowledge and failure to listen led to dramatically increased call time. Not much ever got resolved.
Read full review of SonicWall Netextender »
Anonymous User
President at a computer software company
Technical support is lacking a bit. We'd like to see them be a bit better at helping.
Read full review of SonicWall Mobile Connect »
Juan Larragueta
General Manager at Antea Consulting
For the SMV market, it's very nice support. We have no complaints. We're happy with the service they provide,...
Read full review of SonicWall TZ »
ITSuperv67
IT Supervisor at a construction company
Technical support has been fine. The last couple of times we've needed them, our issues were handled in a timely...
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
President at a tech services company
SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be...
Read full review of SonicWall NSa »
Sergi Pinto
Internet Manager at MICROBLAU SL
Technical support is great. They are helpful and responsive. We are quite happy with their capabilities.
Read full review of SonicWall NSa »
Kelly Sietmann
Senior Manager Information Technology Infrastructure at a wholesaler/distributor
The technical support is great.
Read full review of SonicWall NSa »
Anonymous User
VP of IT at a tech services company
Technical support is good. We have no issues with the technical support.
Read full review of SonicWall TZ »
Shreedeep Khandalkar
Presales Consultant at General Technologies
SonicWall's sales support is much better than other vendors'.
Read full review of SonicWall NSa »
Anonymous User
IT Admin at a healthcare company
I don't get the support that I need from SonicWall.
Read full review of SonicWall TZ »
Anonymous User
System Administrator at a engineering company
I've had good experience with technical support. I receive regular updates and sometimes they call. We have a...
Read full review of SonicWall Capture Advanced Threat Protection »

Review 1 of 30

Technical Support

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