Compare Quest Software vs SailPoint

Quest Software

Based on 194 reviews.

SailPoint

Based on 69 reviews.

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

Quest Nova

Otto Group, Toyota, PulteGroup, KiZaN, Fujitsu

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

Quest KACE Systems Management Appliance (SMA)

3 reviews

Quest Foglight for APM [EOL]

0 reviews

Quest Rapid Recovery

3 reviews

SailPoint Identity Security Cloud

23 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

13%

Manufacturing Company

11%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jeff Manuszak
CTO at EDSI
As a managed services provider, we use it to store the internal backups for our own data and our customer data. As an...
Read full review of Quest QoreStor »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Quest Foglight for Databases »
Aaron Payne
ERP Manager at a tech services company
We primarily use Toad Data Point for end users where SQL Developer does not provide sufficient tooling. Toad Data...
Read full review of Toad Data Point »
Michael (Mikey) Wright
Systems Administrator at Custom Truck One Source
We use the System Management Appliance and the System Deployment Appliance. On the K1000 management appliance, we're...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Deanna Wetzel
IT Admin at LDV, Inc.
We use it to back up all of our data. The only servers that I do not have on here are my VoIP servers. I have a SQL...
Read full review of Quest Rapid Recovery »

Review 1 of 5

Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
We are proposing automated automation solutions like automatic JML processes, automation of different use cases,...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 1

Customer Service

Steven Scarver
VP/Manager, Data Analytics & Intelligence at a financial services firm
I have not used the support from Toad Data Point.
Read full review of Toad Data Point »
Scott Tweed
Windows Engineer at a tech services company
I have never had to contact technical support.
Read full review of Quest KACE Systems Management Appliance (SMA) »
Raza Zaidi
IT Infrastructure Manager at Magellan Aerospace
They were fine. It was not super support or tech job. They were neither great nor bad.
Read full review of Quest KACE Asset Management Appliance »
Morten Larsen
Technical Manager at a computer software company
We had some issues with the storage device that we set up, and they were very helpful regarding that. The problem was...
Read full review of Quest QoreStor »
Javid Ur Rahaman
VP, Infrastructure,Data Management Services & AI Evangelist at a tech company
The technical support is great.
Read full review of Toad Data Modeler »
Vadim Kulikov
Senior Engineer at a computer software company
I had some issues with support. It's possible that they were because I wasn't able to respond to some of their requests.
Read full review of Quest Foglight for Databases »
Eric Fouarge
Global Head of Engineering for Cloud Operations at SAI Global Compliance
We have Premier Support. They are very responsive, and they come back with direct and concise directions and answers....
Read full review of Quest Foglight for Databases »
Nick Hairapetian
Technical Expert II TEC05 - Technical Manager at WTW
Most of the time, their support is pretty good. Sometimes, it could be better.
Read full review of Quest Recovery Manager for Active Directory »
Anonymous User
Systems Administrator at a financial services firm
The support is good. Anytime we contact them they're always very helpful. The response time is good and they're...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Self Employed, Software Developer, Energy Expert at My Power Station Technology (Pty) Ltd
I only really contact my supplier when i need to upgrade. Support is good.
Read full review of Toad for Oracle »
Anonymous User
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust »
Anonymous User
Infrastructure Manager at a library
They are very helpful. It is very easy to get their help. I have got good answers from them. They are very...
Read full review of Quest Rapid Recovery »
Anonymous User
System Software Specialist II at a government
I don't directly deal with technical support. I've never called them.
Read full review of KACE Systems Deployment Appliance (SDA) »
Christian Städtler
IT Manager at a educational organization
The technical support has these pages, subpages, etc. If we can't find it on the Internet, then we go through...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Chris Lomas
Deputy Lead Volunteer at West Lancashire Scouts
Technical support is excellent. We just used the regular support services.
Read full review of Quest On Demand Migration »
Vinothsingh Elumalai
Lead Software Engineer at Lowe's Companies
When we started with Foglight at Lowe's, it was a new tool for us. We didn't have any background in using the tool....
Read full review of Quest Foglight for Databases »
Anthony Nicoletti
Database Administrator, Information Technology at a healthcare company
Their technical support is great. They are super-fabulous. You open up a ticket and someone always gets back to you...
Read full review of Quest Foglight for Databases »
Anonymous User
Database Administrator at a financial services firm
Customer Service: The level of customer service is good.Technical Support: The level of technical support is good.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Manager, IT Systems Services at a university
Quest support is very knowledgeable. I haven't needed to call them since the implementation. We only used them for...
Read full review of Quest QoreStor »
Anonymous User
System Administrator at a tech services company
Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues...
Read full review of Quest NetVault Plus »
Osvaldo Gaete Cabezas
IT engineer at a government
I would give them a 9 out of 10. Sometimes they take a little while, but they respond.
Read full review of Quest Foglight for Databases »
Kenneth Slate
Sr. Database Administrator at a sports company
The technical support is really great. I've never had an issue that they weren't quick to jump on and get resolved...
Read full review of Quest Foglight for Databases »
Maria Durichek
Senior Technical Consultant at a tech services company
The support provided is excellent. Response times are typically within the hour, and the support team is highly...
Read full review of Quest On Demand Migration »
Anonymous User
DBA at a consultancy
We have never contacted technical support.
Read full review of Quest Spotlight »
Horacio Rojas
Works at University of Hawaii
Support was always provided a fast and accurate response to our questions, issues, or even helping us implementing...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of Quest KACE Systems Management Appliance (SMA) »
Anonymous User
Database Administrator at a tech vendor
I've always had good experience with Dell Support, who we use for other products as well. All of my queries have been...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Senior Engineer at a financial services firm
Their technical support is a nine out of 10. There is always room for improvement. There are times when a question is...
Read full review of Quest Foglight for Databases »
Krisarlex Foronda
Senior Operations Manager at Procter & Gamble
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Change Auditor for Windows File Servers »

Review 1 of 30

Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
Read full review of SailPoint Identity Security Cloud »
Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
Read full review of SailPoint Identity Security Cloud »
Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint Identity Security Cloud »
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint Identity Security Cloud »
Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
Read full review of SailPoint Identity Security Cloud »
Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Chris Derjany
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

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