SailPoint Identity Security Cloud Reviews

Name: SailPoint Identity Security Cloud
Brand: SailPoint
Rating: 4.1 (69 reviews)

Vendor: SailPoint

4.1 out of 5

69 reviews
96% willing to recommend

3,236 followers

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What is SailPoint Identity Security Cloud?

Get the SailPoint Identity Security Cloud Buyer's Guide and find out what your peers are saying about SailPoint Identity Security Cloud, Omada Identity, Saviynt and more!

SailPoint Identity Security Cloud is the #1 ranked solution in top User Provisioning Software, #1 ranked solution in top SaaS Management Platforms, #1 ranked solution in top Cloud Infrastructure Entitlement Management (CIEM) solutions, #2 ranked solution in top Identity Management (IM) solutions, and #3 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give SailPoint Identity Security Cloud an average rating of 8.2 out of 10. Based on the analysis of the 69 most recent SailPoint Identity Security Cloud reviews, the overall sentiment is positive, with a sentiment score of 6.9. SailPoint Identity Security Cloud is most commonly compared to Omada Identity: SailPoint Identity Security Cloud vs Omada Identity. SailPoint Identity Security Cloud is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.

Buyer's Guide

SailPoint Identity Security Cloud

December 2024

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Helped 829,541 peers since 2012

Featured reviews

Quach Van Lam

Security Officer at ACB

The initial setup isn't so difficult. The product can be flexible in the build. You can easily customize the workflows. We can set everything up on the cloud, which makes things very easy. It can easily adapt to the PoC requirement and the set requirements on the app's online version.

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RameshBhattacharjee

Manager at RSM US LLP

The only issue I have with the product is that there are modules that need to be bought separately, and that makes the product prohibitive for some of the customers that I've worked with, particularly in the middle-tier range. The solution itself is expensive and then when you add the cost of the modules it becomes too much. They could provide something similar to what Okta offers and I believe this would give the company a lot more traction in the mid-size range of companies. I'd like to see SailPoint support for custom-based connectors.

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Praveen Jalumuru

Technical Project Manager & Senior Security Architect at Tech Mahindra Limited

The most valuable features include its ability to integrate with AI and machine learning, the automation of reports, and the built-in connectors that enable easy connection with both legacy and cloud-based applications. Its code-less drag-and-drop functionality allows for easier adjustments, and it provides strong support with reduced SLAs compared to SailPoint IQ.

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SailPoint Identity Security Cloud mindshare

Product category:

As of January 2025, the mindshare of SailPoint Identity Security Cloud in the User Provisioning Software category stands at 31.1%, up from 29.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

User Provisioning Software

PeerAnalyst reports

Type	Title	Date
Category	User Provisioning Software	Jan 8, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 8, 2025	Download
Comparison	SailPoint Identity Security Cloud vs One Identity Manager	Jan 8, 2025	Download
Comparison	SailPoint Identity Security Cloud vs Omada Identity	Jan 8, 2025	Download
Comparison	SailPoint Identity Security Cloud vs Saviynt	Jan 8, 2025	Download

Title	Rating	Mindshare	Recommending
Omada Identity	4.1	6.5%	91%	48 interviews Add to research
Saviynt	3.7	N/A	78%	23 interviews Add to research

Valuable Features

SailPoint Identity Security Cloud stands out with its user-friendly interface, extensive out-of-the-box features, and numerous connectors. It provides strong governance, compliance capabilities, and seamless integration with other systems. Users appreciate its flexibility, automation in provisioning, and support for AI and machine learning. It's praised for efficient identity lifecycle management, customizable workflows, reliable performance, and enhanced security, making it suitable for large-scale implementations.

"SailPoint has an edge in terms of security since administrators have limited access, unlike ServiceNow where you can change everything."
"SailPoint has an edge in terms of security since administrators have limited access, unlike ServiceNow where you can change everything. This adds a significant security advantage."
"The solution can be customized to adapt the workflow to our industry, offering considerable flexibility."

Room for Improvement

SailPoint Identity Security Cloud needs improvement in pricing, flexibility of the partnership program, user interface design, and provisioning automation. Users find the reporting and analytics capabilities lacking and desire more out-of-the-box features, customizable workflows, and simplified configurations. Technical support, especially regarding long response times and required technical skills, is another area of concern. Enhancements in connectors, access management, and integration with cloud and third-party services would benefit users.

"The workflow and user interface of SailPoint are not as smooth as ServiceNow's. I find raising a ticket to be too complex, which could be improved for better user-friendliness."
"The workflow and user interface of SailPoint are not as smooth as ServiceNow's."
"There are more functionalities in the Cloud that could be explored."

ROI

Organizations using SailPoint Identity Security Cloud experience streamlined access control processes and reduced risks. Manual tasks decrease with automation, allowing administrators to focus on results. Companies highlight cost savings by identifying and removing unused accounts, automating access reviews, and reducing compliance costs. The implementation quickens user onboarding and improves identity management controls, enhancing security and flexibility. Though ROI calculations vary, some see significant returns in 14 to 18 months, with operational expenses dropping by about fifteen percent.

Pricing

SailPoint Identity Security Cloud is priced higher compared to competitors, making it expensive for small to medium enterprises. The pricing is subscription-based, determined by the number of identities, and often involves additional costs for integration modules. Licensing fees are typically annual, with discounts for long-term commitments. Implementation and customization can be costly due to the high cost of specialized expertise. Despite its high price, many enterprises find it delivers good value and functionality.

"As per my knowledge, it runs on a paid partnership model, but I am not sure about it."
"It's difficult to say that the solution saved costs because it is quite expensive."
"The product is expensive. People need to opt for a licensing plan for one year or three years."

Popular Use Cases

Organizations utilize SailPoint Identity Security Cloud primarily for identity lifecycle management, including user provisioning and deprovisioning. It is employed for access governance and compliance, managing joiners, movers, and leavers. They automate onboarding, offboarding, and access certifications while handling identity access and governance reporting. SailPoint offers integrations with various applications, automating the entire identity management process across diverse deployment models, including on-premises and cloud, to streamline identity governance and enhance access security.

Service and Support

SailPoint Identity Security Cloud customer service is praised for strong account management and multiple points of contact, though delays and language barriers are noted. Technical support is generally good, responsive, and knowledgeable, with varied experiences based on region and escalation needs. The active community forums provide additional assistance. Users find the support efficient compared to ServiceNow. Some prefer faster responses despite high ratings, and expert service availability is valued despite higher costs.

Deployment

Many users found SailPoint Identity Security Cloud's initial setup straightforward, with some highlighting its ease compared to competitors. The process generally takes from a few days to weeks, depending on company size and specific needs. A strong IT background is often beneficial for setup, though a lack of such expertise may complicate installation. Some noted challenges with infrastructure integration or custom requirements but reported ease of use once the setup phase was completed.

Scalability

SailPoint Identity Security Cloud is highly scalable, as it handles millions of identities, suitable for medium to enterprise businesses. There are opportunities for vertical and horizontal scaling, though additional hardware may be needed. Virtualization presents some challenges, and system slowness can occur with large user bases unless resources are optimized. The tool has proven stability but can involve additional costs. Scalability ratings range from seven to ten, reflecting its flexible architecture and ability to meet diverse needs.

Stability

SailPoint Identity Security Cloud is considered very stable by users, with high ratings in stability. Despite occasional bugs or issues in connectors, it remains reliable and doesn't frequently crash or freeze. Proper deployment ensures consistent performance. Some users suggest deploying older versions with patches for improved outcomes. Many praise its robustness, with some rating it highly for stability, ensuring seamless integration and reliable performance in various environments.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SailPoint Identity Security Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

14%

Manufacturing Company

11%

Government

Healthcare Company

Insurance Company

Energy/Utilities Company

Educational Organization

University

Retailer

Media Company

Comms Service Provider

Real Estate/Law Firm

Construction Company

Outsourcing Company

Legal Firm

Non Profit

Hospitality Company

Wholesaler/Distributor

Logistics Company

Pharma/Biotech Company

Transportation Company

Performing Arts

Consumer Goods Company

Recreational Facilities/Services Company

Engineering Company

Aerospace/Defense Firm

Compare SailPoint Identity Security Cloud with alternative products

Learn more about SailPoint Identity Security Cloud

SailPoint Identity Security Cloud specializes in identity, access management, and governance, focusing on user lifecycle automation, compliance, certifications, and reporting, handling both on-premise and cloud deployments.

Organizations use SailPoint Identity Security Cloud for seamless onboarding, offboarding, password resets, and provisioning, integrating with Active Directory and Office 365. Its centralized account views and enhanced security controls support identity management, policy evaluation, risk assessment, and role-based access control. Clients benefit from its stability, scalability, and customized access control features, reducing workloads and ensuring effective provisioning.

What are the most important features of SailPoint Identity Security Cloud?

Compliance Capabilities: Extensive features ensuring regulatory adherence.
Out-of-the-Box Connectors: Numerous pre-built integrations for rapid deployment.
User-Friendly Interface: Simplified navigation and user experience.
Identity Data Warehouse: Centralized data storage for streamlined management.
Seamless Integration: Smooth connections with popular applications like Active Directory and Office 365.
Proactive Access Revocation: Preemptive measures to manage access rights.
Stability, Scalability, Flexibility: Robust performance with adaptable customization.
AI-Driven Automation: Machine learning for streamlined approval processes.
Certification & Lifecycle Management: Comprehensive tools for managing user lifecycles and access certification.
Reporting: Detailed reports for insights and compliance monitoring.

What benefits and ROI should users look for in reviews?

Centralized Account Views: Consolidated management and oversight of user accounts.
Enhanced Security Controls: Improved measures for safeguarding sensitive data.
Reduced Workload: Decreased efforts in certification and access management processes.
Effective Provisioning: Seamless and accurate granting and revoking of access rights.
Scalability and Flexibility: Ability to scale with business growth and customize per requirements.

SailPoint Identity Security Cloud is deployed across various industries including finance, healthcare, and retail, offering tailored solutions for compliance, risk management, and efficient identity lifecycle management. Its integration capabilities with industry-specific applications and robust AI-driven features enhance operational efficiency and security in these sectors.

SailPoint Identity Security Cloud was previously known as IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello.