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SailPoint Identity Security Cloud vs Symantec Identity Governance and Administration comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.6
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
6.6
SailPoint Identity Security Cloud provides efficient support with responsive service, though some experience delays and language challenges in specific regions.
Sentiment score
6.6
Symantec's customer service is praised for responsiveness but needs improvement in geographical support and complex issue expertise.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
Sometimes, the support is slow, and they often suggest resorting to expert services.
 

Room For Improvement

Sentiment score
4.6
Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
Sentiment score
4.9
SailPoint struggles with high costs, technical issues, and lacks user-friendly features, requiring improvements in integration and automation.
Sentiment score
4.8
Symantec Identity Governance needs improvements in UI, integration, documentation, security, cloud performance, scalability, and user-friendliness.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
IdentityIQ should be more widely available on the cloud, especially in regions like the Middle East where residency issues are present.
 

Scalability Issues

Sentiment score
8.1
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
7.5
SailPoint Identity Security Cloud effectively scales for large businesses, though challenges exist with virtualized platforms and high processing demands.
Sentiment score
7.4
Symantec Identity Governance scales well and adapts to organizational needs, though some face customization and resource challenges.
The solution scales well as long as we provide the necessary resources.
The solution is scalable and can be upgraded to accommodate increased user counts.
 

Setup Cost

No sentiment score available
Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
Sentiment score
5.6
SailPoint's pricing is high but offers value with flexible identity management, though setup costs may deter small businesses.
Sentiment score
5.7
Symantec Identity Governance pricing is mid-range, seen as expensive, with flexible licensing but time-consuming implementation.
They are lower than some of their competitors.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
The pricing of SailPoint could be better.
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
7.9
SailPoint Identity Security Cloud is highly stable with minor bugs, receiving high stability ratings and praised for flexibility.
Sentiment score
6.6
Symantec Identity Governance's stability is generally satisfactory, with performance issues arising under heavy loads or improper tuning.
 

Valuable Features

Sentiment score
8.2
Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
Sentiment score
8.0
SailPoint Identity Cloud offers user-friendly, robust integration, exceptional scalability, and enhances governance with advanced automation and compliance features.
Sentiment score
7.8
Symantec Identity Governance streamlines provisioning, access control, and policy compliance with flexible integration and user-friendly self-service features.
Technically, the product does everything one would expect from an identity and access management platform.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The most valuable features include its ability to integrate with AI and machine learning.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in User Provisioning Software
3rd
Ranking in Identity Management (IM)
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
48
Ranking in other categories
Customer Identity and Access Management (CIAM) (3rd)
SailPoint Identity Security...
Ranking in User Provisioning Software
1st
Ranking in Identity Management (IM)
2nd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
67
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (4th), SaaS Management Platforms (2nd), Cloud Infrastructure Entitlement Management (CIEM) (1st)
Symantec Identity Governanc...
Ranking in User Provisioning Software
12th
Ranking in Identity Management (IM)
28th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Identity Management (IM) category, the mindshare of Omada Identity is 4.1%, up from 4.0% compared to the previous year. The mindshare of SailPoint Identity Security Cloud is 21.9%, up from 21.6% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 1.8%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM)
 

Q&A Highlights

IK
Nov 03, 2019
 

Featured Reviews

Espen Bago - PeerSpot reviewer
Has the ability to give people access, but it should include more analytics capabilities
Omada Identity is quite good at providing a clear roadmap for getting additional features deployed. We've always been able to have good discussions with Omada's product managers about the features we would like to have. It's a good environment for discussion, and I've heard from others that Omada is good at listening to customers and getting features into production within a year or so. Omada partially helped us to deploy IGA. However, the company I was working for needed to take more charge and do things a bit differently. It was not possible for Omada to do that for us. Omada did help, and it was not Omada's fault that it took longer. It's too early to say if the solution's identity analytics has affected the manual overhead involved with our identity management. It should have had a positive effect because it should be easier to request more things automatically. Since that's not in production yet, we couldn't measure the effect, but it looked promising. Our Omada solution is set up to remove an employee's access as soon as that employee leaves our organization. This setup has positively affected our organization's security because we have less overall access. Omada Identity was deployed as a SaaS solution in our organization. I think Omada Identity is flexible enough to be used by both smaller and bigger companies. Based on what I've seen, Omada's out-of-the-box connectors are more than sufficient. I advise users to assess their data quality and make a clear cleanup plan before using the solution because Omada is not well-suited as a cleanup tool. Overall, I rate Omada Identity a seven out of ten.
RameshBhattacharjee - PeerSpot reviewer
Great features with good certification module but the cost can be prohibitive for some
The only issue I have with the product is that there are modules that need to be bought separately, and that makes the product prohibitive for some of the customers that I've worked with, particularly in the middle-tier range. The solution itself is expensive and then when you add the cost of the modules it becomes too much. They could provide something similar to what Okta offers and I believe this would give the company a lot more traction in the mid-size range of companies. I'd like to see SailPoint support for custom-based connectors.
Efrén Yanez - PeerSpot reviewer
It has increased our automation and maintenance of SLA security functions, although I would like to see the human resource onboarding/offboarding processes improved.
* The xPress technologies (connector xPress/Policy xPress/Config xPress) * Integration with API Management and other CA solutions * Facility to publish the web services of any task of Identity Manager * Ease of integration to leverage authentication processes managed by Identity Manager and called by external applications * You do not depend on the supplier to change screens and validate field, create notifications, etc. * True integration between CA Identity Manager and CA Identity Governance for better use of compliance approved roles, data exchange and improved customer experience * Availability to implement in the cloud * Take advantage of important features of Identity Manager and Identity Governance on the Portar offered by Identity Suite (best user experience) and less technicall knowlegde need What about Identity Governance and integration with Identity Manager? This solution makes a seamless integration, leveraging the power of Identity Manager connectors it import the data obtained to Identity Governance; in the opposite direction, the results campaigns from Governance have the ability to update in automatic way the information in Identity Manager, enabling materialization of privileges changes and fulfilling a RBAC model (It is the business strategy to the lowest level of privileges in applications) Through the implementation of "Identity Suite Virtual Appliance" have created a supremely quick and convenient way to install (Identity Manager / Governance / Portal) with even high availability. Multiple scenarios available on a single console.
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Answers from the Community

IK
Nov 4, 2019
Nov 4, 2019
SailPoint focuses on Governance and CA is more provisioning tool. That is the biggest difference between SailPoint and CA.
2 out of 4 answers
SG
Nov 1, 2019
When you say "differences" are you looking at a feature-by-feature comparison or at an overall level - the various "-abilities" like implement-ability, integrate-ability, support-ability, afford-ability and so on?
DL
Nov 1, 2019
I checked with a colleague who has more “hands-on” experience, here is his response: If so CA IDM please no. They have done some work but it’s still not good performance-wise. It has been updated from the original netegrity or whatever code (as of a couple of years the scripts still had that in the header comments, as in untouched in years after purchase). I am not saying SailPoint is the cat's meow, as I don’t know. But given my experiences with CA IDM, and its use internally. It’s complex, does a lot but doesn’t perform very well. At one time there was an issue with data integrity due to the replication cycle (2 repositories, user/id, and a replication repository just for that and data are flushed through both in sequence) as in the last change to data was not necessarily applied in sequence. Results were last change was not the attribute state. Surely that has been fixed by now but with CA you never know. And that’s another issue. My experiences with CA support pretty much got the right support engineer, you get real answers. The wrong one, not so much. If I was starting from scratch I might well consider OpenAM. The commercial product I am pretty sure but a great IAM swiss army knife. It’s descended from Sun One which oracle tossed out when they bought sun over their own IAM product.
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
11%
Insurance Company
6%
Computer Software Company
27%
Financial Services Firm
17%
Manufacturing Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Omada Identity?
We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10...
What needs improvement with Omada Identity?
There are some technical bits and pieces that we have looked at that could be better. For instance, when you do a rec...
What is your primary use case for Omada Identity?
We wanted a solution that could help us make HR the master of identities. We wanted a solution that could take that d...
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to m...
What do you like most about SailPoint IdentityIQ?
The first valuable feature of the solution is its interface. The second feature of the solution is the level of flexi...
What is your experience regarding pricing and costs for SailPoint IdentityIQ?
The product is expensive. People need to opt for a licensing plan for one year or three years.
What do you like most about Symantec Identity Governance and Administration?
The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements.
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensi...
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Learn More

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Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Acciona, Core Blox, DBS
Find out what your peers are saying about SailPoint Identity Security Cloud vs. Symantec Identity Governance and Administration and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.