Symantec Identity Governance and Administration and Microsoft Identity Manager compete in the identity management category. Microsoft Identity Manager has the upper hand due to stronger integration with Microsoft products and more flexible deployment options.
Features: Symantec Identity Governance and Administration provides user authentication, access control, and integration with enterprise systems, emphasizing role management, customizable policies, and flexible provisioning. Microsoft Identity Manager offers seamless authentication, adaptive authentication, and integration within Microsoft products, with a focus on self-service capabilities and cloud and on-premises reach.
Room for Improvement: Symantec requires simplified customization, improved user interfaces, and better cloud integration, with a need for more native connectors and reporting capabilities. Microsoft needs better support for legacy systems, fewer instances, and quicker issue resolution, with expanded connector and integration capabilities suggested by users.
Ease of Deployment and Customer Service: Symantec is mainly deployed on-premises and is seen as strong there, though challenges exist. Customer service is good, but technical support could be more efficient. Microsoft offers hybrid and cloud deployment fitting Microsoft environments, with adequate customer service, though users suggest improvements in real-time issue resolution and technical guidance.
Pricing and ROI: Symantec is mid-range priced with a user-based licensing model, offering negotiations in large enterprise settings. Microsoft Identity Manager is included in Azure AD premium subscriptions, providing a cost-effective solution within the Microsoft ecosystem. Both demonstrate ROI through productivity improvements and cost reductions, with Microsoft’s product adding value through integration.
I rate the technical support nine out of ten.
It is important to get to the right engineer quickly, but the process sometimes involves multiple levels before reaching the best support.
The technical support is of good quality
In terms of scalability, Microsoft Identity Manager allows management of up to 400,000 objects with a standard configuration.
Not all conditions can be satisfied at all times, leading to some employee or user accounts experiencing deviations and syncing issues.
Very often customers require real-time or almost real-time updates, and this feature is missing in Microsoft Identity Manager.
While the initial setup of Microsoft Identity Manager is not completely complex, migrating or upgrading to a new version can be complex and requires multiple backups to ensure it goes smoothly.
The current policy management features are limited, and custom, flexible policies would be ideal.
The pricing of Microsoft Identity Manager is expensive.
Microsoft's licenses are bundled, allowing access to multiple services, which is beneficial.
Regarding pricing, setup costs, and licensing of Microsoft Identity Manager, it has a couple of cloud connectors that can sync directly with the O365 admin center, which is good enough.
Microsoft Identity Manager automates all identities and access on every target system efficiently and quickly.
The best features of Microsoft Identity Manager are its 100% compatibility with Active Directory.
The features of Microsoft Identity Manager that have been most impactful in improving security and compliance include the granular policies, report, and the ability to gain end-to-end visibility for each user.
| Product | Mindshare (%) |
|---|---|
| Microsoft Identity Manager | 2.0% |
| Symantec Identity Governance and Administration | 2.5% |
| Other | 95.5% |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 3 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 9 |
| Large Enterprise | 45 |
Microsoft Identity Manager is designed for organizations seeking efficient identity and access management across their IT environments. The platform streamlines identity lifecycle management, synchronization, and enhanced security.
Through seamless integration capabilities, Microsoft Identity Manager facilitates the management of user identities, credentials, and roles within an enterprise setting. This service provides an adaptable framework that works well in dynamic IT infrastructures. With its identity synchronization and self-service features, it promotes security and compliance by reducing the risks associated with unauthorized access.
What are the most valuable features?In specific industries like finance and healthcare, Microsoft Identity Manager is utilized for its robust security features and compliance advantages. Organizations can better manage sensitive data and meet industry-specific regulations, all while ensuring efficient access management for their employees.
Symantec Identity Governance and Administration offers automated management for identity lifecycles, provisioning, and entitlements, featuring easy integration, flexibility, role-based access, and strong compliance support.
This software provides effective identity lifecycle automation, entitlement management, provisioning, and access control while offering codeless customization through Policy and Identity Xpress technology. The integration with multiple applications supports regulatory compliance efforts, enhancing security and operational efficiency with a user-friendly interface. Users appreciate its ease of customization, though challenges in integrating with cloud services and external systems remain. Improvements are needed in technical support, reporting capabilities, and workflows. Its comprehensive identity solutions target sectors like retail, financial, and government, emphasizing risk management and compliance while integrating with HR systems.
What key features does it offer?Organizations in retail, financial, and government sectors utilize this software to streamline identity management and standardize user accounts. Businesses focus on user creation, privilege management, and compliance certification by aligning access with business rules. Integration with HR systems for identity solutions is achieved through technical customizations.
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