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Microsoft Identity Manager vs Symantec Identity Governance and Administration comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Omada Identity's high initial cost is offset by reduced maintenance costs, improved security, and process efficiency, but ROI measurement is challenging.
Sentiment score
7.9
Microsoft Identity Manager offers varied ROI, with benefits in compliance, security, reduced costs, yet ROI varies among users.
Sentiment score
7.6
Symantec Identity Governance boosts ROI by streamlining onboarding, enabling self-service, and automating user management, enhancing IT efficiency.
 

Customer Service

Sentiment score
6.9
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
6.3
Customer service for Microsoft Identity Manager is inconsistent, with feedback ranging from exceptional to slow and unresponsive, needing better documentation.
Sentiment score
6.2
Symantec's customer service is praised for responsiveness but needs improvement in geographical support and complex issue expertise.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
 

Scalability Issues

Sentiment score
7.7
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
7.0
Microsoft Identity Manager excels in enterprise scalability but may not suit small businesses due to costs in on-premises settings.
Sentiment score
7.3
Symantec Identity Governance scales well and adapts to organizational needs, though some face customization and resource challenges.
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
7.6
Microsoft Identity Manager is reliable and stable, but faces challenges with SharePoint integration, version upgrades, and maintenance automation.
Sentiment score
6.6
Symantec Identity Governance's stability is generally satisfactory, with performance issues arising under heavy loads or improper tuning.
 

Room For Improvement

Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
Microsoft Identity Manager struggles with limited connectors, complex setup, integration issues, and inefficiencies, needing improved documentation and intuitive design.
Symantec Identity Governance needs improvements in UI, integration, documentation, security, cloud performance, scalability, and user-friendliness.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
 

Setup Cost

Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
Microsoft Identity Manager is competitively priced, offering flexibility through licenses, often bundled with Azure P2 and Microsoft subscriptions.
Symantec Identity Governance pricing is mid-range, seen as expensive, with flexible licensing but time-consuming implementation.
 

Valuable Features

Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
Microsoft Identity Manager offers seamless integration, strong security, user-friendliness, and efficient identity management across hybrid environments with an attractive licensing model.
Symantec Identity Governance streamlines provisioning, access control, and policy compliance with flexible integration and user-friendly self-service features.
Technically, the product does everything one would expect from an identity and access management platform.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Customer Identity and Access Management (CIAM) (3rd)
Microsoft Identity Manager
Ranking in Identity Management (IM)
11th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
21
Ranking in other categories
No ranking in other categories
Symantec Identity Governanc...
Ranking in Identity Management (IM)
28th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (12th)
 

Mindshare comparison

As of December 2024, in the Identity Management (IM) category, the mindshare of Omada Identity is 3.9%, down from 4.0% compared to the previous year. The mindshare of Microsoft Identity Manager is 5.9%, down from 8.4% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 1.8%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
MANUEL VALDIVIA - PeerSpot reviewer
Priced in a low range but needs to improve the support services offered to users
If we don't use Microsoft Identity Manager for data masking, we can use some other tools, like IBM InfoSphere. The scope of Microsoft Identity Manager is limited to the identity part of our applications. Microsoft Identity Manager is an old technology, and Microsoft will discontinue it soon. Microsoft Identity Manager is very complex compared with other platforms. For example, I know Microsoft Azure is working on Azure Identity. In the future, Microsoft Identity Manager will migrate to Azure Identity because Azure Identity is a software asset and is less complex. The solution's technical support is bad, making it an area where improvements are required.
Efrén Yanez - PeerSpot reviewer
It has increased our automation and maintenance of SLA security functions, although I would like to see the human resource onboarding/offboarding processes improved.
* The xPress technologies (connector xPress/Policy xPress/Config xPress) * Integration with API Management and other CA solutions * Facility to publish the web services of any task of Identity Manager * Ease of integration to leverage authentication processes managed by Identity Manager and called by external applications * You do not depend on the supplier to change screens and validate field, create notifications, etc. * True integration between CA Identity Manager and CA Identity Governance for better use of compliance approved roles, data exchange and improved customer experience * Availability to implement in the cloud * Take advantage of important features of Identity Manager and Identity Governance on the Portar offered by Identity Suite (best user experience) and less technicall knowlegde need What about Identity Governance and integration with Identity Manager? This solution makes a seamless integration, leveraging the power of Identity Manager connectors it import the data obtained to Identity Governance; in the opposite direction, the results campaigns from Governance have the ability to update in automatic way the information in Identity Manager, enabling materialization of privileges changes and fulfilling a RBAC model (It is the business strategy to the lowest level of privileges in applications) Through the implementation of "Identity Suite Virtual Appliance" have created a supremely quick and convenient way to install (Identity Manager / Governance / Portal) with even high availability. Multiple scenarios available on a single console.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Computer Software Company
14%
Government
12%
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
26%
Financial Services Firm
17%
Manufacturing Company
8%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Omada Identity?
We don't have to go in and do a lot of the work that we did before. It may have saved us somewhere in the range of 10...
What needs improvement with Omada Identity?
There are some technical bits and pieces that we have looked at that could be better. For instance, when you do a rec...
What is your primary use case for Omada Identity?
We wanted a solution that could help us make HR the master of identities. We wanted a solution that could take that d...
What do you like most about Microsoft Identity Manager?
The product’s simplicity and integration are valuable.
What is your experience regarding pricing and costs for Microsoft Identity Manager?
The tool's price is low. I don't remember if we pay for licensing on a subscription basis. The tool's price is low fo...
What needs improvement with Microsoft Identity Manager?
If we don't use Microsoft Identity Manager for data masking, we can use some other tools, like IBM InfoSphere. The sc...
What do you like most about Symantec Identity Governance and Administration?
The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements.
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensi...
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
MIM, Forefront Identity Manager, FIM, MS Identity Manager
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Learn More

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Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Dow Chemical Company (Dow), Whole Foods Market
Acciona, Core Blox, DBS
Find out what your peers are saying about Microsoft Identity Manager vs. Symantec Identity Governance and Administration and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.