Compare Ranorex vs Sauce Labs

Ranorex

Based on 46 reviews.

Sauce Labs

Based on 115 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. Sauce Labs

March 2025

Sauce Labs vs. Ranorex Studio

Updated: March 2025

Buyer's Guide

Ranorex Studio vs. Sauce Labs

March 2025

Ranorex Studio vs. Sauce Labs

Updated: March 2025

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Sauce Labs

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

Sauce Visual

Autodesk

TestObject

BW Bank, Telefonica

Popular Solutions

2 reviews

2 reviews

1 reviews

0 reviews

Top Industries

Computer Software Company

20%

Manufacturing Company

13%

Financial Services Firm

10%

Government

Financial Services Firm

19%

Computer Software Company

17%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Joel Alonzo
Product Manager - Data & APIs at a marketing services firm
When I started with my current company we had a fairly lean tech department and Sauce Labs was originally implemented...
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RajeevSAwant
Head Automation CoE at Truglobal
TestObject are building a low-code testing platform for API testing and visual testing. Recently they have acquired a...
Read full review of TestObject »
Vijay Sawale
Test Associate & Manager at IGT Solutions
AutonomIQ TestIQ is a tool from SoftLab. My company uses the solution since it is a low-code and no-code automation...
Read full review of AutonomIQ TestIQ »

Review 1 of 3

Customer Service

Thomas Bradley
Software Engineer at a aerospace/defense firm
Support was able to help us well during the initial setup.
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Review 1 of 30

Andy Antes
Senior Software Engineer at a computer software company
I have not personally used Sauce Labs' technical expertise to assist us with integration or for implementing...
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Anonymous User
Software Tester at a transportation company
Customer Service: Their customer service is excellent. Technical Support: Their technical support is excellent.
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Anonymous User
Software Developer Trainee at a tech services company
Customer Service: 4.8 out of 5 Technical Support: 4.5 out of 5
Read full review of Sauce Labs »
Anonymous User
Works at a tech company
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Sauce Labs »
Anonymous User
Quality Assurance at a tech company
Customer Service: Their customer service is good. Technical Support: Their technical support is great.
Read full review of Sauce Labs »
Anonymous User
Sr. QA Automation Engineer
Customer Service: They are amazing. Always get back to me, follow up, everything is amazing. Technical Support: They...
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Anonymous User
IT Analyst at a manufacturing company
I worked with their customer support for these devices. For the issues that we were facing, they were very...
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Anonymous User
QA Engineer at a tech services company
Customer Service: Customer support is excellent. I would give them a rating of 10 out of 10. Technical Support:...
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Anonymous User
Sr. Performance Test Engineer at a tech services company
Customer Service: I have not directly communicated with customer service. Technical Support: I haven't had to use...
Read full review of Sauce Labs »
Anonymous User
LMTS, Software Engineering at Salesforce
I rate Sauce Labs' support at about seven out of 10. We put in certain requests with Sauce Labs, and sometimes it...
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Anonymous User
Team Lead at a retailer
Customer Service: Their customer service is good. Technical Support: Their technical support is good.
Read full review of Sauce Labs »
Anonymous User
Software Test Engineer at a media company
Customer Service: Three out of five. Technical Support: Three out of five.
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Anonymous User
Senior QA Engineer at a tech services company
They are great! Always friendly and thorough.
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Anonymous User
Software Engineer at a consultancy
Customer Service: It is the best. Technical Support: It is good.
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Anonymous User
QA Manager at a tech company
Customer Service: Sauce support has been very helpful -- always friendly, pretty prompt, and thorough, too -- even...
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Anonymous User
Team Lead/Manager at a media company
Customer Service: 10/10 Technical Support: Good.
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Anonymous User
QA Engineer at a financial services firm
Customer Service: Never used. Technical Support: Never used.
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Anonymous User
Engineer at a pharma/biotech company
We have made use of Sauce Labs’ technical expertise to help us integrate automated testing into our CI/CD pipeline...
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Ahsan Subhani
QA engineer at Siznam and Co
The technical support services are not satisfactory.
Read full review of Sauce Labs »
Anonymous User
Technology Development Program Intern at a healthcare company
Customer Service: 10/10 Technical Support: 9/10
Read full review of Sauce Labs »
Anonymous User
Lead Automation Engineer at a wellness & fitness company
Customer Service: Excellent! Technical Support: Exceptional!
Read full review of Sauce Labs »
Hassan Radi
Head of Automation R&D at Applause
We open support tickets, and they're pretty responsive, they get back to us on time. They're really good about fixing...
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Anonymous User
Intern - Technology Development Program at a healthcare company
Customer Service: I have yet to engage their customer service directly, but the support pages are full of valuable...
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Anonymous User
Quality Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Rob Larsen
Director of Quality Assurance - Shared Service at a financial services firm
The sales group was easy to work with. We had a service account representative, which is a nice setup. They handle...
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Anonymous User
QA Engineer at a tech services company
Customer Service: An eight out of 10. Technical Support: A nine out of 10.
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Anonymous User
Senior Software Development Engineer in Test at Autodesk, Inc.
Amazing! They are very quick in response and very throughout. They even go way beyond to help troubleshoot our code...
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Anonymous User
QA Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
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Anonymous User
Senior QA Automation Engineer at Bleacher Report
We've only usually contacted customer service (our account manager) to add VMs, it's been seamless and pleasant.
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Anonymous User
Lead Test Automation Engineer at RevContent
Their customer service reps are fantastic! They have heard of all of the typical issues that can occur in business...
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.