Sauce Labs Reviews

Name: Sauce Labs
Brand: Sauce Labs
Rating: 4.4 (113 reviews)

4.4 out of 5

113 reviews
96% willing to recommend

2,022 followers

What is Sauce Labs?

Sauce Labs is a functional testing tool that ensures your apps and websites work flawlessly on every browser, OS, and device. The solution allows you to automate functional testing on multiple operating systems and browsers, emulating the way that a user would use the website. With Sauce Labs, you can also run tests on various operating system and browser combinations in parallel, reducing the amount of time to get results. The Sauce Labs solution provides enterprise-grade security, scalability, and reliability.

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Sauce Labs is the #10 ranked solution in top Functional Testing Tools and #15 ranked solution in top Test Automation Tools. PeerSpot users give Sauce Labs an average rating of 8.8 out of 10. Based on the analysis of the 113 most recent Sauce Labs reviews, the overall sentiment is positive, with a sentiment score of 7.2. Sauce Labs is most commonly compared to Tricentis Tosca: Sauce Labs vs Tricentis Tosca. Sauce Labs is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.

Helped 824,067 peers since 2012

Featured reviews

Savio De Souza

Sr. IT Architect at a healthcare company with 10,001+ employees

When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched. We got around that by purchasing more seats, tinkering with some of the virtualization pieces, and scaling. Now we don't have that issue, because we scaled back the offshore team significantly, so when we run it overnight, there's really no effect. We come in the next morning and review the results. It doesn't affect the overall business or the offshore team. There were also some bottlenecks because of the amount of time testing takes, so we started using more tunnels and running it in parallel. That was the main issue that we faced initially, but now that it's all set up, we're good to go. We were struggling with the volume of tests, and Sauce Labs suggested we run everything in parallel. Sauce Labs isn't lacking any features that we want, and it has several we're not using, like mobile and API testing. They've also introduced a ton more features since we launched, so I don't see anything missing on their end.

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Joel Alonzo

Product Manager - Data & APIs at a marketing services firm with 201-500 employees

Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot. The other issue is that when you're behind a corporate proxy and inside a corporate network, it's a nightmare in general. And the problem that we've come up against over and over again is that a lot of our network staff don't want to open up giant CIDR blocks to internal traffic. Opening it up to one endpoint which is Sauce Labs, through a little API is perfectly fine. That's one IP address and it's no big deal. But for their virtual machines they have one jump box and that jump box contains an entire CIDR block that changes each time the tunnel starts up. In other words, if every call went into one IP and that got bounced back to a load balancer or net gateway, that would help a lot too. When I go to the network team and say, "Hey, we're using a product, a piece of software, and I need an entire CIDR block opened," the first and almost eternal response to that will be "absolutely not." Getting things set up and running is always going to be a bit of a struggle within any corporate environment. Most of that is not Sauce Labs' fault, but the things I just mentioned are things they could do to help deal with that struggle.

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AnupKumar4

Senior QA Automation Engineer at Xoriant

Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

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Sauce Labs mindshare

Product category:

As of December 2024, the mindshare of Sauce Labs in the Functional Testing Tools category stands at 6.7%, down from 7.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Functional Testing Tools

PeerAnalyst reports

Type	Title	Date
Category	Functional Testing Tools	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	Sauce Labs vs Tricentis Tosca	Dec 22, 2024	Download
Comparison	Sauce Labs vs OpenText UFT One	Dec 22, 2024	Download
Comparison	Sauce Labs vs BrowserStack	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
Tricentis Tosca	4.1	19.2%	96%	107 interviews Add to research
OpenText UFT One	4.0	9.6%	88%	94 interviews Add to research

Valuable Features

Valuable features of Sauce Labs include its video recording of test runs, snapshots, and support for mobile web and native mobile testing. Users appreciate the ability to run tests in parallel across various operating systems and browsers, eliminating the need for physical devices. The API integration for test results and metadata, fast customer service, and extensive browser/OS configurations are also highlighted. These features enhance debugging, scalability, and efficient cross-platform testing.

"I never faced any issues with the stability."
"It has significantly enhanced our testing accuracy by approximately 50%."
"The solution they provide is very robust. We can quickly connect to their environment with the hub URL. They have a URL that has the entire grid of desktops, web browsers, and mobile devices. They also provide real devices, so you just provide the URL and test your application."

Room for Improvement

Documentation and speed are major concerns with Sauce Labs. Users seek clearer documentation, particularly for third-party integrations, and improved speed in test execution and platform interactions. Connectivity and user support also require enhancements. Many express the need for more real devices and expanded browser and mobile version support. The interface can be slow, causing delays. Account management and role-based permissions need refinement, and clearer logging and detailed error reporting are essential for better debugging and analysis.

"Sauce Labs can include new technologies like generative AI capabilities."
"They could improve the platform's customer support services."
"With the desktop browser, we can inspect any screen with the web developer option, but they should provide something for mobiles so that we can quickly inspect elements on the device. To write the Selenium scripts, we require web locators. We have to capture them from the local and execute the script on Sauce Labs. If Sauce Labs can provide a solution where we can inspect any of the mobile devices online, it will be very helpful for us."

ROI

Users report a high ROI with Sauce Labs. They achieve faster release cycles and significant time savings. Testing on multiple devices in the cloud increases confidence and coverage. Sauce Labs reduces costs and labor while enabling efficient parallel testing. Users gain more automation capabilities, leading to quicker issue identification. The tiered pricing structure offers savings in licensing fees, contributing to overall satisfaction. The increased test efficiency and ability to re-purpose local environments benefit teams significantly.

Pricing

Enterprise users find Sauce Labs' pricing slightly higher compared to other solutions, but the value, features, and shared licensing model make it worth considering. The integration into existing automation infrastructures keeps setup costs low. Multiple pricing tiers exist based on concurrent usage and device access, with some suggesting a more flexible pay-as-you-go model. Potential enterprise buyers are advised to start small, take advantage of the free trial, and negotiate pricing for larger bundles.

"It is an expensive tool."
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."

Popular Use Cases

Companies primarily use Sauce Labs for automation testing across mobile and web applications, leveraging cross-browser capabilities and integration with CI/CD pipelines. It enables testing in real browser environments, providing a vast array of devices and OS combinations. Teams execute functional tests on platforms like Chrome, Firefox, and others, using Jenkins for seamless integration. Sauce Labs helps ensure compatibility and performance, eliminating infrastructure management while facilitating both manual and automated testing processes efficiently.

Service and Support

Sauce Labs demonstrates a high level of responsiveness and efficiency in their customer service and technical support. Clients praise their fast response, seamless communication, and proactive assistance. However, some users report occasional delays in ticket resolution. Overall satisfaction is high, with ratings typically ranging from eight to 10 out of 10. Users appreciate their availability and helpfulness, although a few encounter communication challenges when addressing specific issues, highlighting a potential area for improvement.

Deployment

Users found Sauce Labs's initial setup generally straightforward and easy, benefiting from clear documentation and strong support. Technical users noted it was accessible once they understood the fundamentals. Although some faced challenges with elements like firewall configuration and Sauce Connect, many appreciated the resources available, including detailed guidance. For those with non-technical backgrounds, the complexity was somewhat higher, but improved documentation alleviated these issues over time. Overall, integration was manageable.

Scalability

Sauce Labs demonstrates high scalability with compatibility for large test runs, providing robust infrastructure and wide user adaptability. Users report scalability depends on budget constraints, as added concurrencies increase costs. While some face temporary outages and challenges with VM limits, Sauce Labs offers strong features like data center selection. It's praised for expanding testing frameworks and accommodating growth, though certain feature limitations could impact scalability. Most users experience few issues, relying on efficient scaling options.

Stability

Users report Sauce Labs as generally stable with occasional minor issues like high latency or downtime. Most agree it operates smoothly and efficiently, though some encountered periodic disruptions. Many appreciate Sauce Labs' support for prompt resolutions and use it confidently for daily operations. Few experienced instability concerns, mainly during parallel tests or new browser releases. The platform's reliability effectively supports continuous development, with up-time nearing perfection in numerous accounts.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Sauce Labs Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

16%

Manufacturing Company

Retailer

Healthcare Company

Insurance Company

University

Government

Media Company

Real Estate/Law Firm

Comms Service Provider

Educational Organization

Energy/Utilities Company

Legal Firm

Transportation Company

Construction Company

Hospitality Company

Pharma/Biotech Company

Outsourcing Company

Non Profit

Recreational Facilities/Services Company

Wholesaler/Distributor

Performing Arts

Marketing Services Firm

Logistics Company

Aerospace/Defense Firm

Compare Sauce Labs with alternative products

Learn more about Sauce Labs

Sauce Labs Features

Sauce Labs has many valuable key features. Some of the most useful ones include:

Automated cross-browser testing
Mobile testing
Secure tunneling protocol
Usage reporting
Enterprise security
Provisioning
Centralized user account management
Access controls
Support for Selenium, Appium, and JUnit Testing

Sauce Labs Benefits

There are many benefits to implementing Sauce Labs. Some of the biggest advantages the solution offers include:

Speed up development time: The solution makes it possible for you to test web and mobile apps in parallel and accelerate your testing time by up to 10x or more. Using Sauce Labs, you can increase developer productivity because your teams will be able to spend less time with test maintenance and debug faster.

No worrying about infrastructure: With Sauce Labs, you don’t have to buy or maintain more servers or mobile devices. You also don’t need to worry about updating browsers or VM licenses. Sauce Labs allows you to easily scale your tests with parallelization to speed up test cycles and boost capacity on their reliable cloud.

Run tests securely: The solution enables you to securely run your scripts and access your data and files from behind your firewall. Sauce Labs generates single-use VMs for every test and destroys them immediately afterwards so your data always remains secure.

Easy integration for your CI systems: Sauce Labs automated testing platform integrates with Jenkins, Bamboo, Microsoft VSTS, and others so you can test as fast as you develop. In addition, you can share results instantly by using the solution’s simple plugins.

Reviews from Real Users

Sauce Labs is a solution that stands out when compared to many of its competitors. It has valuable features that include error logging, helpful dashboards, and its browser.

Joel A., Product Manager - Data & APIs at a marketing services firm, says, "The error logging is very robust. If we run a test through Sauce Labs and there's some sort of issue, a log will appear on the screen. Log messages are usually heinous and horrible... Sauce Labs is incredibly good at saying things like, 'Hey, here is the exact issue. Fix this and you can run the test.' That helps in getting things up and running and executing the way they should."

Savio D., Sr. IT Architect at a healthcare company, mentions, "Sauce Labs' dashboards contain multiple useful metrics in one place. Everything is represented to us visually on the dashboard, which helps us understand where to focus our attention, what the issues are, and what we need to resolve."

PeerSpot reviewer, Rob L., Director of Quality Assurance - Shared Service at a financial services firm, writes, “The most valuable feature for us is the browser. The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps.”

Product Video

Sauce Labs customers

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.