Compare Splunk vs Varonis

Splunk

Based on 568 reviews.

Varonis

Based on 13 reviews.

Sample Customers

Varonis Platform

Nottingham Building Society

Popular Solutions

Splunk Enterprise Security

146 reviews

Splunk Cloud Platform

47 reviews

Splunk ITSI (IT Service Intelligence)

39 reviews

Varonis Platform

9 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

15%

Government

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

10%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ROBERT-CHRISTIAN
CTO Security & Resilience at a tech vendor
We are an MSSP, and some of our customers have Splunk Enterprise Security, and we run it for them.
Read full review of Splunk Enterprise Security »
Sunil K R
Senior Software Engineer at Wipro Limited
We use Splunk ITSI to monitor the different stages, spaces, and processes of payment operation.
Read full review of Splunk ITSI (IT Service Intelligence) »
Lakshmi Padaga
Java Developer at U.S. Bank
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and...
Read full review of Splunk APM »
Sathis-Kumar
Senior Manager at Bank of America
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It...
Read full review of Splunk Real User Monitoring (RUM) »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
We utilize the Splunk Cloud Platform for log ingestion related to security and troubleshooting purposes.
Read full review of Splunk Cloud Platform »

Review 1 of 5

Lovekesh Malik
Information Security Specialist at MindTree

Read full review of Varonis Platform »

Review 1 of 1

Customer Service

Tarun Singh
Deputy Manager at a tech vendor
I rate the support from Splunk SOAR a three out of five. The support knowledge of use cases from the telecom...
Read full review of Splunk SOAR »
Ritesh Vishwakarma
Engineer at a tech services company
I rate Splunk support six out of 10. They're knowledgeable, but their response times are sometimes slow.
Read full review of Splunk Cloud Platform »
Munish Jain
Head Security Operations at Health Care Authority
Sometimes, we face technical difficulties because of the limitations of the connectors. Integrating Splunk with...
Read full review of Splunk Infrastructure Monitoring »
GauravGupta6
Project Team Lead - Devops at a financial services firm
Splunk APM customer support is helpful. They promptly acknowledge requests and provide regular updates. They've been...
Read full review of Splunk APM »
Salma Shahin
Senior Engineer at Sony India Software Centre
In my current company, I have seen the tickets getting resolved soon. In my previous company, which was a startup, a...
Read full review of Splunk Enterprise Security »
Kutay KOCA
Cyber Security Analyst at Clarusway
We frequently connect with the support team to review our options. They resolve our issues quickly.
Read full review of Splunk Enterprise Security »
SenNetwork4433
Senior Network & Security Architect at a insurance company
The tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to...
Read full review of Splunk Enterprise Security »
Anonymous User
Owner at a computer software company
I've never dealt with technical support. I cannot rate their services or speak to how helpful or responsive they are.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Tech Lead Security at a comms service provider
Their sales support and tech support are really bad. They take really long to respond.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Delivery Analyst at a consultancy
The technical support is adequate.
Read full review of Splunk Enterprise Security »
Anonymous User
Business Analyst at a retailer
I can say that support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Systems Operations Senior Specialist at a financial services firm
I use support rarely but so far, it's been fine. I would rate it an eight out of ten. My cases weren't that critical...
Read full review of Splunk Cloud Platform »
Anonymous User
Senior Technical Specialist at a financial services firm
I'm pretty impressed with Splunk's customer support. They're pretty responsive and I appreciate that.
Read full review of Splunk SOAR »
AravindK
Cloud Architect at Sainsbury's Supermarkets Ltd
The support is pretty good. We are a premium customer so when we raise a ticket, they deal with it right away. Also,...
Read full review of Splunk Cloud Platform »
Anonymous User
Cyber Security Solution Architect at a tech services company
I don't have any experience with their technical support. My customer was using it in their company, and I had some...
Read full review of Splunk SOAR »
DR. Kundankumar
Manager of Security Operations Center at Wipro Limited
I have contacted Splunk technical support three times in the past fifteen days due to various issues encountered...
Read full review of Splunk Enterprise Security »
Anonymous User
Infrastructure Engineer at a insurance company
The quality of the answer has been good. We have had to leverage the support only a small number of times. We found...
Read full review of Splunk Cloud Platform »
Jerry Castille
Chief Architect at PathMaker Group
I haven't heard any complaints about the technical support.
Read full review of Splunk Enterprise Security »
Tomi Juslin
QA Lead at a financial services firm
I have not used technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Director of Technology at a insurance company
The support's been good from what I've heard. If it weren't, it would've been escalated to me.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Sr. Program Manager at a consultancy
During our use of Splunk, we had professional services assisting and not actual technical support. However, the...
Read full review of Splunk Enterprise Security »
Siraj Moosakoya.
Senior Network Administrator at a comms service provider
I rate Splunk support an eight out of ten.
Read full review of Splunk Infrastructure Monitoring »
Chaitanya Moturi
IT specialist and splunk admin at a computer software company
Technical support is very good. I'm satisfied with the level of knowledge the techs have and the response time.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Infrastructure Admin at a healthcare company
Their support is great, especially the agent that we have now. They're very responsive, willing to help out, and give...
Read full review of Splunk Cloud Platform »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
Prior to Splunk acquiring Phantom, the support for this solution was subpar. Now, however, the support model has...
Read full review of Splunk SOAR »
Anonymous User
Foundation Technology Specialist at a insurance company
Customer Service: I haven't had the need to log any critical issues. Most of my support tickets have been revolved...
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Security Consultant at a tech services company
There was technical assistance available. When you require assistance, they provide it, they will respond.
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk engineer at a computer software company
Support is an area I have not really reached out to on behalf of our customers. I usually just go to Splunk Answers...
Read full review of Splunk Infrastructure Monitoring »
ShubhamSharma6
Software Engineer at Wipro Limited
Splunk Cloud Platform offers excellent technical support that is both knowledgeable and responsive.
Read full review of Splunk Cloud Platform »
Anonymous User
Information Architect at a financial services firm
We have the enterprise level of support. This is one area Splunk could improve upon, since we usually have to follow...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Herman Pienaar
Senior Security Consultant at Intalock Technologies
Overall, customer support is good. However, there can be delays in issue resolution, with some problems requiring...
Read full review of Varonis Platform »
Frederic Delos
Senior Cloud Engineer at a financial services firm
I have a direct line, a red phone direct line to them. Nothing but a good experience here.
Read full review of Varonis Platform »
Arun Gowda K
Security Analyst at NTT DATA
The response would be a little bit quicker.
Read full review of Varonis Platform »
Ari De Wit
Head of Technology at a construction company
The solution provides good technical support.
Read full review of Varonis Platform »
ROHIT CHAURASIYA
Analyst at HCL Technologies
The customer service and support are good.
Read full review of Varonis Platform »
Anonymous User
IT Security Admin at a university
Their technical support is phenomenal.
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Anonymous User
Senior Engineer at a tech services company
Their technical support is very good. They have full, 24/7 access to engineers. You're not just dealing with a help...
Read full review of Varonis Platform »
Lovekesh Malik
Information Security Specialist at MindTree
There is a specific portal where you raise a regular ticket. Someone from the team would then contact you, and you...
Read full review of Varonis Platform »
Anonymous User
IT Specialist at a government
The technical support is good.
Read full review of Varonis Platform »
Anonymous User
Supervisory IT Specialist at a government
Customer support experience has been highly satisfactory. I would rate it nine out of ten.
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Anonymous User
Senior Security Engineer at a insurance company
The technical support is very good — very responsive.
Read full review of Varonis Platform »

Review 1 of 11

Technical Support

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