Compare SS&C Blue Prism vs Tungsten Automation

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Popular Solutions

Blue Prism

13 reviews

Blue Prism Cloud

18 reviews

Tungsten RPA

9 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

21%

Computer Software Company

11%

Manufacturing Company

11%

Government

Financial Services Firm

22%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed Salah Baccouche
Robotic Process Automation Consultant at Ernst & Young
Our company uses the solution's automation processes to develop a fleet of robots for one of our clients. To date, we...
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Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
We use Blue Prism for our government clients. Our users include social workers, financial analysts, procurement...
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Review 1 of 2

Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our customers use Kofax TotalAgility daily, and the solution has different rules. In addition, large businesses use...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
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Review 1 of 3

Customer Service

PaulBull
Intelligent Automation Delivery Manager at Digiblu
The customer service and support depend on your customer level. So, if you're a platinum implementation partner or a...
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WayneFillis
Robotic Process Automation Manager at South African Reserve Bank
Blue Prism, as a company, provides excellent support. However, I dislike the necessity to purchase support calls...
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Amin Patel
Senior Intelligent Automation Developer at a manufacturing company
Blue Prism provides templates for most use cases, but we've had to contact their developers for a few OCR use cases....
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Shantanu Chande
Lead Project Engineer at Peristent Systems
If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case...
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KasimIqbal
Senior Automation Consultant at a tech services company
The technical support is very good.
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Roshan James
Service Delivery Leader - Software Engineering at a insurance company
Blue Prism's support is good at what they do, and they have lots of people available to help. I would rate the...
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Emeka Uchendi
IT Consultant at ITwize Technology Limited
We have found it difficult to receive support from Blue Prism.
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Anonymous User
Director at a tech vendor
We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.
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Anonymous User
RPA Developer at a tech services company
Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our...
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MehakTalwar
Project Manager at a transportation company
There is a partner who is doing the automation for us, and they contact the technical support. We don't have any...
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Mattia Mezzacapo
RPA Engineer at a computer software company
Technical support is quite good although I think not as good as with some other solutions. UiPath, for example, has...
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Anonymous User
RPA Practice Head at a tech services company
The technical support is average.
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Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
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Pranay Lingala
RPA Architect at a tech services company
We don't interact with their technical support. I work in an environment where we implement use cases and give them...
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Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
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Anonymous User
Executive Director at a tech services company
We've used technical support from Blue Prism in the past and we've been satisfied with the level of service they've...
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Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
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Anonymous User
Development Lead For RI DMV Modernization at a tech services company
I never got a chance to contact their technical support.
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Francisco Javier Mateus Ramos
Technical and ROM Architect at PROA IA
If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the...
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Anonymous User
Solutions Architect at a consumer goods company
I have been in contact with technical support many times, and I would say that they are good. It is robust I would...
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SanjayVyas
Assistant Vice President at Barclays Capital
There have been a few complex issues, where we followed up with the support team. One example of that was the Chrome...
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Nancy_Sachdeva
Process Automation Lead at a energy/utilities company
Blue Prism's technical support is really good. If you raise a ticket you get an answer within 24 hours, and we have...
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Sumanth-Babu
Application Architect at a manufacturing company
I've never personally been in touch with technical support, but my team has been. Since I haven't been directly in...
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Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
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Anonymous User
RPA/IA Solution Architect at a tech services company
It was quite good.
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Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
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Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
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Anonymous User
Manager Operational Excellence and Robotics at a manufacturing company
I have never contacted technical support. I am more on the business side of things or a profit analyst.
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Anonymous User
Senior SAP Analyst at a energy/utilities company
Technical support is okay. They're quite responsive. That said, in terms of support, we do have our own technical...
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Rao Parathnandh
Senior Specialist at a comms service provider
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic...
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Review 1 of 30

Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
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Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
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Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
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SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
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Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
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Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
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Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
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Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
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Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
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Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
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Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
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Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
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Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
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Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
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Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
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Review 1 of 30

Technical Support

No Data Available

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