Compare SS&C Blue Prism vs Tungsten Automation

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Popular Solutions

Blue Prism

9 reviews

Blue Prism Cloud

16 reviews

Tungsten RPA

9 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Financial Services Firm

21%

Computer Software Company

11%

Manufacturing Company

10%

Government

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed Salah Baccouche
Robotic Process Automation Consultant at Ernst & Young
Our company uses the solution's automation processes to develop a fleet of robots for one of our clients. To date, we...
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Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
We use Blue Prism for our government clients. Our users include social workers, financial analysts, procurement...
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Review 1 of 2

Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our customers use Kofax TotalAgility daily, and the solution has different rules. In addition, large businesses use...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
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Review 1 of 3

Customer Service

Zameer Shaik
RPA Lead at Aithinkers
In the beginning, when we were working with Blue Prism version 5, there were some issues after installing the latest...
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Bwalya Kasase
Operation Analyst at New Energy Consulting
The technical support team responds to the queries quickly.
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Sravan G
Senior Project Manager at Resolve Technology, Inc.
The product's customer support is responsive, but they take a lot of time. My company is in India, while most of the...
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Praveen MS
Senior Manager at Ernst & Young
I have contacted technical support and they have provided decent support.
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Birabrata Senapati
Lead Engineer at HCL Technologies
Blue Prism Cloud's technical support is good, as they contacted us immediately to resolve our issue.
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Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
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Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through...
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Ajay Nayak
Senior Data Engineer at Baxter International Inc.
I would rate the technical support a ten out of ten.
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Angelouse Tan
Consultant at a tech consulting company
The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner.
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Gowtham Thotapalli
Solutions Architect at ValueMomentum
The only contact we had with technical support was during our initial setup. It was a minor issue that was solved...
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Anonymous User
Director - APAC at a consultancy
The technical support is good. I would rate it eight out of ten.
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MehakTalwar
Project Manager at a transportation company
There is a partner who is doing the automation for us, and they contact the technical support. We don't have any...
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Anonymous User
Project Manager at a energy/utilities company
We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something...
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Anonymous User
RPA/IA Solution Architect at a tech services company
It was quite good.
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Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
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Anonymous User
Development Lead For RI DMV Modernization at a tech services company
I never got a chance to contact their technical support.
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Anonymous User
Doctoral Researcher at a educational organization
Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to...
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Anonymous User
RPA Project Manager at a financial services firm
I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.
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Anonymous User
Senior Consultant - Intelligent Automations at a tech services company
We've contacted technical support. Blue Prism support is very accessible. The access to the web portal and the...
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Anonymous User
Manager Operational Excellence and Robotics at a manufacturing company
I have never contacted technical support. I am more on the business side of things or a profit analyst.
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Ayoub Elmoujahid
Soware Engineer at a tech services company
I have experience with the technical support team of Blue Prism Cloud. The technical support team of Blue Prism Cloud...
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Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
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Ron Bonin
CGO at a consultancy
I would rate their customer service in the eight-ish category. Nothing positive or negative stands out specifically...
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Vijay Moorthy
Senior Business Analyst and Consultant at a computer software company
I don't have any direct experience with them. My solution architect used to handle that. I haven't seen many...
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Anonymous User
Senior Program Manager at a tech services company
We have not seen any problems with technical support. Extended support and training are available.
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Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
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Andrew_Wright
Executive Manager: Shared and Support Services at a outsourcing company
We have had to contact technical support from time to time, and they are responsive. We've always received feedback...
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Nancy_Sachdeva
Process Automation Lead at a energy/utilities company
Blue Prism's technical support is really good. If you raise a ticket you get an answer within 24 hours, and we have...
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Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
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Anonymous User
Senior Manager , Digital Transformation, Strategy & Transformation at a insurance company
Blue Prism provides us with the technical support we need. They even have a monthly catch-up with our team and we are...
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Review 1 of 30

Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
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Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
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Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
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SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
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Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
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Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
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Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
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Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
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Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
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Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »

Review 1 of 30

Technical Support

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