Compare TeamViewer vs Xcitium

TeamViewer

Based on 126 reviews.

Xcitium

Based on 28 reviews.

Overview

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Information Not Available

Sample Customers

TeamViewer

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Tensor

GE Oil & Gas, Android Police, Smartlaunch

TeamViewer Remote Management

Carey Paul Honda

Comodo RMM

76BITS, Aquaflam, Convey2Web

Popular Solutions

TeamViewer

5 reviews

TeamViewer Remote Management

16 reviews

TeamViewer Tensor

3 reviews

Comodo Advanced Endpoint Protection

10 reviews

Comodo cWatch

1 reviews

Comodo RMM

1 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

Computer Software Company

15%

Comms Service Provider

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John DeMillion
Director of IT at Chester County Intermediate Unit
We use TeamViewer for support, controlling our ~2,500 end-user computers and our ~60 servers. Our environment is...
Read full review of TeamViewer »
ChetanGoyal
AWS / Big Data Engineer at Waste Management, Inc.
It can be used for many web application deployments. For us, it is mainly used for running our web applications on...
Read full review of TeamViewer Remote Management »
IanWeekes
Technical Architect at National Grid
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple...
Read full review of TeamViewer Tensor »
Anonymous User
Managing Director at a sports company
Our primary use is to enable us to talk with customers about their products, without needed to be in their home with...
Read full review of TeamViewer Pilot »

Review 1 of 4

Bernardo Murillo
Director De Netquatro at Netquatro
I use the solution to detect vulnerabilities in the site.
Read full review of Comodo cWatch »
CHATHURANGA-JAYAWEEEA
Product Security at Plexus Global (Pvt) Ltd
We use the solution for zero-day protection. They have their own patented technology for zero-day attack protection....
Read full review of Comodo Advanced Endpoint Protection »
Osama Tobji
Chief Information Technology Officer at AcenTek
Comodo MDR has been implemented primarily for key workstations and servers. It's managed centrally through a single...
Read full review of Comodo MDR »
Donald Baldwin
Principal Enterprise Architect at Aurenav Sweden AB
We use the solution to manage updates. I want to ensure everything is updated first and manage things so that we...
Read full review of Comodo Patch Management »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
We use it primarily for remote controlling and monitoring. The solution is patented, especially the endpoint...
Read full review of Comodo RMM »

Review 1 of 5

Customer Service

Mohammad Yasin
IT and Procurement Executive at iris communications
I have not used the support from TeamViewer.
Read full review of TeamViewer »
Chinthaka Kannangara
Network System Engineer at VSIS
I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.
Read full review of TeamViewer »
MartinPotgieter
Services Manager at Bytes Systems Integration
The support could improve their speed. I rate the support from TeamViewer a three out of ten.
Read full review of TeamViewer »
Anoop-Kumar
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much...
Read full review of TeamViewer »
Jawad Riaz Ahmed
Manager Networks at Future Point Technologies
I have contacted customer service and support a couple of times, but it was not good. The support personnel seem to...
Read full review of TeamViewer Remote Management »
Wai Kok Cheng
Head of Information Security at K2 Baseline Sdn Bhd
We have not faced any issue contacting support.
Read full review of TeamViewer »
Anonymous User
Sr. System & Network Engineer at a manufacturing company
The technical support of TeamViewer is excellent. In case we raise an issue, then support is great.
Read full review of TeamViewer »
Anonymous User
Software Test Engineer at a tech services company
I have not contacted technical support.
Read full review of TeamViewer »
Anonymous User
CEO
I have not had to use technical support.
Read full review of TeamViewer »
Anonymous User
Software Consultant at a tech vendor
I rate the technical support a seven out of ten since whenever I had an issue with SSO, there was no access to any...
Read full review of TeamViewer Tensor »
Bernhard Brandel
CISO at Katholische Universität Eichstätt-Ingolstadt
I support others. I haven't felt the need to call support myself.
Read full review of TeamViewer »
Anonymous User
Senior Administrator at a computer software company
I have been satisfied with the support.
Read full review of TeamViewer Remote Management »
Anonymous User
GIS Developer at a transportation company
I've used the vendor's technical support a few times. They're responsive and they took care of my concerns. They...
Read full review of TeamViewer »
Anonymous User
Analist / developer at a tech services company
Customer Service: Customer service is very good. The people at TeamViewer are listening to what you want and try to...
Read full review of TeamViewer »
ChetanGoyal
AWS / Big Data Engineer at Waste Management, Inc.
We always got the support. It's very great and supportive. Moreover, the response time is fast.
Read full review of TeamViewer Remote Management »
Eman Ahmed
Head of Tourism Development at a tech services company
I have not been in contact with technical support because I haven't had any issues.
Read full review of TeamViewer Remote Management »
Anonymous User
Director at Morpheus Technologies Ltd
We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and...
Read full review of TeamViewer »
YaserAltwailey
Network Engineer at Saudi Customs
I have not contacted technical support.
Read full review of TeamViewer »
CharlesORIAKU
Architect at Fayat SA
I have yet to contact technical support.
Read full review of TeamViewer Remote Management »
Konstantinos Katselis
ITFlow at It Support
I have not needed to use the support from TeamViewer.
Read full review of TeamViewer »
GiancarloScali
Project Manager at SOLUZIONE SRL
When we needed some support, we receive a very quick response.
Read full review of TeamViewer »
Dinesh Gururaj
IT Analyst at Qfba
I have never contacted the solution's technical support, but I feel they are pretty good.
Read full review of TeamViewer Remote Management »
Dan Wilkening
Network Administrator at Parksite Inc.
The technical support has been great. The couple of times that I have ever needed anything, I will send an email. I...
Read full review of TeamViewer »
Devanand PR
IT Support Executive at a healthcare company
We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness...
Read full review of TeamViewer »
Jason Miller
Application Engineer at AirTies
I haven't had a chance to use their tech support. I've only searched a couple times on forums.
Read full review of TeamViewer »
Samuel Mathabe
IT Supervisor at a financial services firm
I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT...
Read full review of TeamViewer »
Anonymous User
Network Technician at a maritime company
I’ve never had the chance to talk to technical support.
Read full review of TeamViewer »
Anonymous User
Software Consultant at a tech vendor
The tech support is good, although they have recently made modifications to their licensing model.
Read full review of TeamViewer Pilot »
Anonymous User
IT Support and Development at a local government
We haven't yet contacted technical support.
Read full review of TeamViewer »
Anonymous User
System Engineer at a tech services company
I have never used the support.
Read full review of TeamViewer »

Review 1 of 30

Muhammad Waziruddin Ansari Ansari
Technical Account Manager at AquaOrange
The technical support is great. They respond to questions very fast and in a very good manner. Whenever we have an...
Read full review of Comodo Advanced Endpoint Protection »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I haven't contacted Comodo support yet. Mostly, I'm getting help from videos and forums. I can check other queries...
Read full review of Open EDR »
Donald Baldwin
Principal Enterprise Architect at Aurenav Sweden AB
We very rarely have to use technical support, but when we've had to call them it's not been an issue. It's pretty quick.
Read full review of Comodo Advanced Endpoint Protection »
CHATHURANGA-JAYAWEEEA
Product Security at Plexus Global (Pvt) Ltd
I've contacted support in the past for patch requests. They have been fine in terms of support. Typically, within...
Read full review of Comodo Advanced Endpoint Protection »
MichaelNdwiga
IT Officer at cityeyehospital
It takes a lot of time to get through the support.
Read full review of Comodo Advanced Endpoint Protection »
KrishnaKumar12
Managing Director at SIDR
The solution's technical support was fair enough since, at times, the support team takes time to respond. I rate the...
Read full review of Comodo Advanced Endpoint Protection »
SAMUELMWANGI
Director at Calidad Systems Limited
We have no prior experience with technical support. I can't speak to how helpful or responsive they are. I've never...
Read full review of Comodo Advanced Endpoint Protection »
Bernardo Murillo
Director De Netquatro at Netquatro
When I have issues, I contact the support team. I do not have any issues with support. Support is good.
Read full review of Comodo cWatch »
Osama Tobji
Chief Information Technology Officer at AcenTek
The tool's technical support is active and very responsive.
Read full review of Comodo MDR »
Vipin Garg
Co-Founder at Multitechservers

Read full review of Comodo cWatch »
Muhammad Waziruddin Ansari
Consultant at a consultancy
The technical support is impeccable. Whenever I reach out via email regarding any issues or inquiries, especially...
Read full review of Comodo MDR »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
The technical support is fabulous. I rate the technical support a ten out of ten.
Read full review of Comodo RMM »
MuratGun
IT Director at Hepta
Our organization seeks out customer support directly and also indirectly through product partners. I would rate the...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Owner
The solution’s technical support is really good.
Read full review of Comodo RMM »
Rajesh-Singh
CEO & MD at Gurjartech
The technical support of the solution is okay. I'd rate it seven out of ten. Sometimes some of the customer care reps...
Read full review of Comodo cWatch »
Anonymous User
Senior Technical Product Manager at a tech services company
I am happy with their support. We had some configuration issues in past, and their support was quick and helpful. I...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Technical Sales Specialist at a comms service provider
The support comes through for any needs we have. The support team is very effective.
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
Customer support is generally satisfactory but could be improved, especially in terms of response time. Overall, it...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
I.T. Specialist at a comms service provider
Their technical support was average.
Read full review of Comodo Advanced Endpoint Protection »
Krzysztof Noga
Information Security Administrator at Gmina Świdnica
The technical support services are good.
Read full review of Comodo Advanced Endpoint Protection »

Review 1 of 20

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.