Compare TeamViewer vs Xcitium

TeamViewer

Based on 126 reviews.

Xcitium

Based on 28 reviews.

Overview

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Information Not Available

Sample Customers

TeamViewer

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Tensor

GE Oil & Gas, Android Police, Smartlaunch

TeamViewer Remote Management

Carey Paul Honda

Comodo RMM

76BITS, Aquaflam, Convey2Web

Popular Solutions

TeamViewer

5 reviews

TeamViewer Remote Management

16 reviews

TeamViewer Tensor

3 reviews

Comodo Advanced Endpoint Protection

10 reviews

Comodo cWatch

1 reviews

Comodo RMM

1 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

Computer Software Company

15%

Comms Service Provider

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

David Fitzerman
Chief Alchemist/ VP at DFC BBQ

Read full review of TeamViewer Remote Management »
Rich Mayo
Owner at Sensible Solutions Inc.
My primary use case for TeamViewer is all of my remote support. I use it throughout the organization for remotely...
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IanWeekes
Technical Architect at National Grid
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple...
Read full review of TeamViewer Tensor »
Anonymous User
Managing Director at a sports company
Our primary use is to enable us to talk with customers about their products, without needed to be in their home with...
Read full review of TeamViewer Pilot »

Review 1 of 4

Bernardo Murillo
Director De Netquatro at Netquatro
I use the solution to detect vulnerabilities in the site.
Read full review of Comodo cWatch »
Donald Baldwin
Principal Enterprise Architect at Aurenav Sweden AB
We use the solution to manage updates. I want to ensure everything is updated first and manage things so that we...
Read full review of Comodo Patch Management »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
Comodo Advanced Endpoint Protection is primarily used for ransomware protection. It provides a complete report of any...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Chief Information Technology Officer at a engineering company
Comodo MDR has been implemented primarily for key workstations and servers. It's managed centrally through a single...
Read full review of Comodo MDR »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
We use it primarily for remote controlling and monitoring. The solution is patented, especially the endpoint...
Read full review of Comodo RMM »

Review 1 of 5

Customer Service

VamsiKrishna2
Software Trainee at Eidiko
We've used technical support once or twice. I have faced issues with the TeamViewer application. I have tried...
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MartinPotgieter
Services Manager at Bytes Systems Integration
The support could improve their speed. I rate the support from TeamViewer a three out of ten.
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Darshan Makhecha
Sr Sales Engineer at a manufacturing company
I have yet to have a need to reach out to technical support. Therefore, I can't speak to how they operate.
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Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
I have not contacted technical support.
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ValeryTezo
Senior ICT Consultant/Project Manager at Qualisys
I've never used technical support. I cannot speak to how helpful or responsive they are.
Read full review of TeamViewer Remote Management »
Anonymous User
IT Director at a recruiting/HR firm
The technical support is good.
Read full review of TeamViewer Tensor »
GiancarloScali
Project Manager at SOLUZIONE SRL
When we needed some support, we receive a very quick response.
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Brynmor Hartze
Owner at Neocreed IT
I have never contacted the technical support for the solution.
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George-Smith
Chief Building Inspector at a government
I used them once when I was trying to get my prescription renewed. Before TeamViewer, they had Blizz. When they...
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Dan Wilkening
Network Administrator at Parksite Inc.
The technical support has been great. The couple of times that I have ever needed anything, I will send an email. I...
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David Oparinde
Managing Director
I have not used technical support.
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ChuckBeasley
Maintenance Supervisor at Atlanta Metropolitan State College
We called the support only one time. That was just to make sure we were doing something right, and we were. On a...
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Reviewer97120
Global Partner Service Practice at a tech vendor
I have not contacted the support, I have not had any issue needing the support.
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Anonymous User
GIS Developer at a transportation company
I've used the vendor's technical support a few times. They're responsive and they took care of my concerns. They...
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Anonymous User
Account Manager at a tech services company
Technical support is available. They work remotely.
Read full review of TeamViewer Remote Management »
JeffreyUrdan
CFO/COO at swyMed Incorporated
We have used technical support very sparingly, but when we've used it they've been great. They are very responsive,...
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GiancarloScali
Project Manager at SOLUZIONE SRL
My company doesn't need any technical support because we provide technical support to our customers.
Read full review of TeamViewer Remote Management »
Ahmed_Adel
Technical manager at SAFE-SAS
I've never been in contact with technical support.
Read full review of TeamViewer Remote Management »
Wai Kok Cheng
Head of Information Security at K2 Baseline Sdn Bhd
We have not faced any issue contacting support.
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Anonymous User
Computer Repair at a non-profit
Technical support is 8/10.
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Anonymous User
Senior Manager, Information Technology at a university
I used technical support when purchasing the solution and they were fine.
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Anonymous User
Windows Server Administrator
I have not used their technical support.
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Anonymous User
Project Manager - IT Infrastructure team at a pharma/biotech company
In general, for the corporate version, it is excellent.
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ClementYUNES
Freelancer at Freelance
The tech support was very straightforward, providing real-time chats or assistance.
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Anonymous User
Web Administrator at a sports company
Technical support is usually prompt and helpful. Following their Twitter feed helps with monitoring for external...
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Tawanda Sibanda
Sponsorship at World Vision Zimbabwe
Got support documentation and never needed to call customer service.
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Erkan Varol
SAP manager at Ankutsan
I've never used technical support from TeamViewer.
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Devanand PR
IT Support Executive at a healthcare company
We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness...
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Anonymous User
CEO
I have not had to use technical support.
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Dinesh Gururaj
IT Analyst at Qfba
I have never contacted the solution's technical support, but I feel they are pretty good.
Read full review of TeamViewer Remote Management »

Review 1 of 30

Donald Baldwin
Principal Enterprise Architect at Aurenav Sweden AB
We very rarely have to use technical support, but when we've had to call them it's not been an issue. It's pretty quick.
Read full review of Comodo Advanced Endpoint Protection »
Muhammad Waziruddin Ansari Ansari
Technical Account Manager at AquaOrange
The technical support is great. They respond to questions very fast and in a very good manner. Whenever we have an...
Read full review of Comodo Advanced Endpoint Protection »
SAMUELMWANGI
Director at Calidad Systems Limited
We have no prior experience with technical support. I can't speak to how helpful or responsive they are. I've never...
Read full review of Comodo Advanced Endpoint Protection »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I haven't contacted Comodo support yet. Mostly, I'm getting help from videos and forums. I can check other queries...
Read full review of Open EDR »
Bernardo Murillo
Director De Netquatro at Netquatro
When I have issues, I contact the support team. I do not have any issues with support. Support is good.
Read full review of Comodo cWatch »
KrishnaKumar12
Managing Director at SIDR
The solution's technical support was fair enough since, at times, the support team takes time to respond. I rate the...
Read full review of Comodo Advanced Endpoint Protection »
MichaelNdwiga
IT Officer at cityeyehospital
It takes a lot of time to get through the support.
Read full review of Comodo Advanced Endpoint Protection »
CHATHURANGA-JAYAWEEEA
Product Security at Plexus Global (Pvt) Ltd
I've contacted support in the past for patch requests. They have been fine in terms of support. Typically, within...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Owner
The solution’s technical support is really good.
Read full review of Comodo RMM »
Krzysztof Noga
Information Security Administrator at Gmina Świdnica
The technical support services are good.
Read full review of Comodo Advanced Endpoint Protection »
MuratGun
IT Director at Hepta
Our organization seeks out customer support directly and also indirectly through product partners. I would rate the...
Read full review of Comodo Advanced Endpoint Protection »
Vipin Garg
Co-Founder at Multitechservers

Read full review of Comodo cWatch »
Anonymous User
Chief Information Technology Officer at a engineering company
The tool's technical support is active and very responsive.
Read full review of Comodo MDR »
Rajesh-Singh
CEO & MD at Gurjartech
The technical support of the solution is okay. I'd rate it seven out of ten. Sometimes some of the customer care reps...
Read full review of Comodo cWatch »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
Customer support is generally satisfactory but could be improved, especially in terms of response time. Overall, it...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Senior Technical Product Manager at a tech services company
I am happy with their support. We had some configuration issues in past, and their support was quick and helpful. I...
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
The technical support is fabulous. I rate the technical support a ten out of ten.
Read full review of Comodo RMM »
Anonymous User
I.T. Specialist at a comms service provider
Their technical support was average.
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Technical Sales Specialist at a comms service provider
The support comes through for any needs we have. The support team is very effective.
Read full review of Comodo Advanced Endpoint Protection »
Muhammad Waziruddin Ansari
Consultant at a consultancy
The technical support is impeccable. Whenever I reach out via email regarding any issues or inquiries, especially...
Read full review of Comodo MDR »

Review 1 of 20

Technical Support

No Data Available

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