Compare Tenable vs Trellix

Tenable

Based on 228 reviews.

Trellix

Based on 404 reviews.

Overview

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Information Not Available

Sample Customers

Tenable Cloud Security

Tyler Technologies, Bilfinger, BarkBox, MongoDB, airSlate, Adama, Latch, Cloudinary, Riskified, AppsFlyer, IntelyCare, Aidoc, 42Dot, and more.

Popular Solutions

Tenable Nessus

16 reviews

Tenable Security Center

20 reviews

Tenable Vulnerability Management

21 reviews

Trellix Endpoint Security

18 reviews

Trellix MOVE AntiVirus

17 reviews

Trellix Endpoint Security (ENS)

20 reviews

Top Industries

Educational Organization

28%

Computer Software Company

10%

Financial Services Firm

Government

Educational Organization

33%

Financial Services Firm

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Tenable Vulnerability Management to scan the network, including servers and endpoints, to identify risks in our...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at EXPERTience
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
I went to a client to deploy Tenable OT based on their mixed network infrastructure, which was not segmented...
Read full review of Tenable OT Security »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
I have at least three use cases. One is for ITDR solutions for threat detection. Another is the vulnerability...
Read full review of Tenable.io Web Application Scanning »
Anonymous User
Director - Information Risk Management at a consultancy
We have three or four use cases. The first is enterprise vulnerability management through continuous scanning. Twice...
Read full review of Tenable SecurityCenter Continuous View [EOL] »

Review 1 of 5

BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
The solution has been in place for quite some time – three or four years. We've renewed it several times, and we...
Read full review of Trellix Network Detection and Response »
CESARCASTRO
Committee of IT Cybersececurity at a energy/utilities company
I use César for our endpoints, our users, and the services from email and web services, back and forth, and also at...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »
Emir Omerika
Senior Security Engineer at Omerika
I used Trellix DLP for Data Loss Prevention (DLP). I have been working with Trellix in general for approximately ten...
Read full review of Trellix DLP »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
This solution is intended for endpoint users and endpoint solutions. I like that it addresses our needs comprehensively.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 5

Customer Service

Victor-Akidiva
Security Architect at ModusBox
The support team is very good and we are quite happy with them. When we had the trouble with Docker Version 2, they...
Read full review of Tenable Vulnerability Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The technical support is good. They offer expensive professional support, but I generally use the website...
Read full review of Tenable Nessus »
DanielDurante
Senior Manager at Clearsale
We never have any kind of problem or lack of response. I would rate them a ten out of ten.
Read full review of Tenable Nessus »
Wessam Altoumi
Chief Commercial Officer at Yamamah Information Technology & Communication Systems LLC
Their technical support is very good. The feedback that I have received from the customers for the tickets that they...
Read full review of Tenable Nessus »
OmkarZarapkar
Manager II at a insurance company
Technical support is very good and responsive. A few months back, we utilized their assistance for configurations on...
Read full review of Tenable Nessus »
Prajot Nair
Senior Manager -Cloud Security at Capgemini
Tenable doesn't provide support beyond documentation.
Read full review of Tenable Vulnerability Management »
NikhilGupta1
Senior Manager - SRE at Zenoti
We've dealt with technical support on and off I would say. We keep talking to the technical support at times to get...
Read full review of Tenable Nessus »
Antonio Scola
Owner at Sunlit Technologies
The support provided by the solution is reasonable. It is not terrific customer support, but it works.
Read full review of Tenable.io Container Security »
Kevin Mwangi
Cyber Security Consultant at a tech services company
I've had varied experiences with Tenable support. The support service should be faster or provide better quality...
Read full review of Tenable Security Center »
Asief Mohammed
Information Technology Consultant at Simpra advanced technology
The support team was helpful. Usually, we don't contact the support team because our engineers do the installation....
Read full review of Tenable Security Center »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
Tenable technical support is very good. They are very helpful, and responsive. We had experienced some delays in two...
Read full review of Tenable Security Center »
Matthew Weisler
Sole Proprietor at Core-Infosec
I have not needed technical support. A colleague reported that a licensing issue took two weeks to resolve. A bigger...
Read full review of Tenable Nessus »
HARI EDARA
IT Manager at State of Texas
The customer service is good. The support team is very responsive.
Read full review of Tenable Vulnerability Management »
Anonymous User
Head of IT security at a financial services firm
Our local partner helps with the support.
Read full review of Tenable Nessus »
VishalShah
Senior Information Security Engineer at a consultancy
Technical support requires constant follow up and that is an issue. Once they are made aware of an issue, it takes...
Read full review of Tenable Vulnerability Management »
Anonymous User
Information Security Manager at a transportation company
They are very good. Their formal support and the wider community support are excellent.
Read full review of Tenable Nessus »
Donald Koketso
Security engineer at a construction company
It was challenging to contact the technical support team earlier. However, we have found the right contact and can...
Read full review of Tenable Vulnerability Management »
Dr Trust Tshepo Mapoka
Senior Cybersecurity Consultant at CIA Botswana
Tenable's technical support has a very good turnaround time.
Read full review of Tenable Nessus »
Anonymous User
Information Security Analyst at a retailer
I rate Tenable support 10 out of 10. They're top-of-the-line. It's the best support I've worked with so far.
Read full review of Tenable Nessus »
Anonymous User
Security Specialist at a security firm
Many times, I get some answers that are not suitable information for my query. Thus, I need to escalate our vendors...
Read full review of Tenable Vulnerability Management »
Reviewer843121
Founder & CEO at a tech services company
Tenable Nessus is very easy to support and manage and this is why I have not needed to contact support.
Read full review of Tenable Nessus »
SivaMurali
Senior Cybersecurity Consultant at a tech services company
Customer service and support with Tenable is good. They are knowledgeable and responsive. I would rate their service...
Read full review of Tenable Security Center »
Pov Men
Network Security Engineer at np secure
Technical support has been great. We've been quite pleased with their level of attention. We're satisfied with the...
Read full review of Tenable One Exposure Management Platform »
Anonymous User
Owner at a tech services company
I've used the tech support a couple of times. I would say they are very good because they were able to say, "Hey,...
Read full review of Tenable Nessus »
Anonymous User
Consultant at a educational organization
The solution's technical support is good. We usually use the solution's community support.
Read full review of Tenable.io Web Application Scanning »
Shuvanjan Krishna Bhattacharya
Deputy General Manager at STBL
For the first-time implementation, in a few cases, we needed to call technical support to help with license...
Read full review of Tenable Security Center »
Taras Dubrova
BDM at Oberig-it
Our vendor is Broadview, and they offer various support levels. In a typical scenario, with the initial level of...
Read full review of Tenable Cloud Security »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
For local support, I would rate it as an eight, and for global support, I would rate it as a nine out of ten.
Read full review of Tenable OT Security »
Rachel TSAI
IT Manager at a educational organization
The support from Tenable Nessus is okay. However, they are sometimes slow and can take days to respond. Additionally,...
Read full review of Tenable Nessus »
MadhavanSrinivasan
CEO at Screenit Labs Pvt Ltd
We have contacted technical support, once or twice when we have had issues with respect to some plugin related...
Read full review of Tenable Nessus »

Review 1 of 30

Ebenezer D
Network Security & Data Management Admin at Digitaltrack
I rate the technical support below five out of ten.
Read full review of Trellix Endpoint Security »
Zaw Htun
Cybersecurity Manager at PHH
The technical support team is responsive and helpful, particularly when addressing technical issues during deployment...
Read full review of Trellix XDR »
Hamada Elewa
System Engineer - Security Presales at Raya Integration
The support from FireEye Network Security is not very good. Palo Alto and Fortinet have better support. I rate the...
Read full review of Trellix Network Detection and Response »
ShaneStutzman
CyberSecurity Engineer at a government
Their tech support is average.
Read full review of Trellix Endpoint Security »
Abanoub Alfy
Information Technology Security Analyst at EBC
Trellix Helix's technical support is great.
Read full review of Trellix Helix »
Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of Trellix Endpoint Security »
Amirsaeed Iloukhani
Security Consultant at Bank Meli Exchange
The support from McAfee ESM could improve. They could improve the speed. I rate the support from McAfee ESM a four...
Read full review of Trellix ESM »
ShaneStutzman
CyberSecurity Engineer at a government
I rate customer service between an eight and nine. I have not had to use support too much, however, when I did, they...
Read full review of Trellix Endpoint Security (ENS) »
Manuel Ochoa
Support Security Engineer at a computer software company
In some cases, if the report comes from India or America, it's basically an open and shut case. But if the support...
Read full review of Trellix Endpoint Security »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
SOC Services Manager at a healthcare company
Their support is okay. It is not bad.
Read full review of Trellix Helix »
Anonymous User
Security Analyst at IT Convergence
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of Trellix Intrusion Prevention System »
Anonymous User
VP Tecnología at a tech services company
We have a very skilled tech support technologist who helps us with our inquiries.
Read full review of Trellix Endpoint Security »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I have never heard of any issues with technical support. That means technical support is good. If something comes to...
Read full review of Trellix MOVE AntiVirus »
AndyNoble
Head of Operational Excellence at a pharma/biotech company
I've never contacted technical support, I cannot speak to how helpful or responsive they are.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Lead Business Analyst - HR Systems at a computer software company
We have not contacted technical support. The website has many FAQs available if required.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is great. I didn't have to interact with them that much, but they provided good support at the...
Read full review of Trellix Endpoint Security (ENS) »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence [EOL] »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »
Anonymous User
CISO at a financial services firm
We are quite satisfied with customer support. We had a challenge about two years ago when we were not getting enough...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
IT Administrator at a construction company
Customer Service: Customer service responds well. Technical Support: Technical service is also responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
Senior Value Engineering at a tech vendor
The technical support for Trellix Helix is rated four out of five. Despite the ongoing transformation due to a fusion...
Read full review of Trellix Helix »
Durai M
IT Head at a comms service provider
The issue with technical support lies in the response time. When submitting a complaint, there is a delay, sometimes...
Read full review of Trellix Endpoint Security »
Syed Mohsin Ali
Team Leader Network and Mail Team at a energy/utilities company
They have two different kinds of support. One is enterprise support and one is normal support. They charge more for...
Read full review of Trellix Endpoint Security »
Anonymous User
ICT Security Officer at a healthcare company
In our experience, technical support has been good.
Read full review of Trellix ESM »
Anonymous User
Works at a government
The technical support could be improved. We currently have business support and this has been a lot better than the...
Read full review of Trellix Endpoint Security »
Kuldeep Patel
Senior System Administrator at a computer software company
We don't get any support from McAfee. If the endpoint server is down or something is not working, or the data is not...
Read full review of Trellix Endpoint Security »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of Trellix ESM »
David Mueller
Client Engineer at KSB
Technical support is good, and that's an important thing to have. They are very helpful and care about our needs. The...
Read full review of Trellix Endpoint Security »

Review 1 of 30

Technical Support

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