Service and Support
Tenable Security Center’s customer service and support are described as knowledgeable and responsive, often rated highly. Users appreciate the efficient handling of tickets and the support team’s proactive approach. Though some mention delays, the premium support receives praise for its excellence. Users have experienced challenges with specific technical issues, but customer service generally provides helpful guidance. Some regions have slower response times, yet many users are satisfied with their interactions and find the support beneficial.
Deployment
Tenable Security Center's initial setup is generally straightforward, with a focus on proper hardware requirements and network configuration. Complexity varies based on organizational size, infrastructure maturity, and integration needs. Some users find setup quick, taking hours to a week, while others experience a longer deployment, especially in larger, geographically dispersed environments. Assistance from network and security teams, and sometimes Professional Services, is crucial for smooth deployment. Maintenance needs vary with usage intensity.
Scalability
Tenable Security Center is highly scalable, accommodating various asset sizes from smaller setups to large enterprises. Users have successfully expanded its use to thousands of endpoints and report that adding capacity is simple. Organizations find it easy to manage, with no significant obstacles encountered during scaling. It performs well in both horizontal and vertical expansions, supporting diverse environments. Many user perspectives often rate its scalability between eight and ten, reflecting positive experiences across different industries.
Stability
Tenable Security Center is widely regarded as stable and reliable. Users report minimal issues, although some minor bugs or errors occasionally occur. Stability is generally rated highly, often between eight and ten out of ten. Resource management during vulnerability scans can increase CPU and memory usage, but remains manageable. Users note that stability depends on proper configuration and resource allocation. Feedback suggests Tenable Security Center consistently performs well without significant disruptions or crashes.