We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX is a reliable solution."
"The solution is stable."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"With the reporting feature you can get all the incoming and outgoing call details."
"The product's initial setup phase is very easy."
"The GUI is very user-friendly."
"The solution’s video quality is fine."
"What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people."
"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."
"The most valuable feature of Skype for Business is overall it is an okay solution."
"The calling features are most valuable, especially now as we are working remotely."
"It saves trouble, and it saves us time."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Its features for scheduling and generating reports need improvement."
"There should be an option to save some extensions."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Having a video call would be a nice idea."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"The stability could be improved."
"We have found that there is a lag because it cannot integrate with the internal landline."
"There might be some invitation issues with Skype for Business."
"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow."
"The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
"Make it user friendly."
"I don't recall coming across any big missing features."
"There are not many options, in terms of some other third-party integration."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 60 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Skype for Business is most compared with Webex, Zoom, GoToMeeting, TeamViewer and Cisco Meeting Server. See our 3CX Live Chat vs. Skype for Business report.
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